There are simply a lot more of you these days. There are no specific issues causing this load except for more player activity, which is why we are hiring. Unfortunately hiring and training GMs is not a quick and easy task and a surge of player activity in the wake of last year is causing customer support some scaling issues. However, we have stabilized the current situation and are working on reducing our queues to more healthy levels.

My never answered petition, Apr 8 2012.

First, let me apologize for the long waiting times that everyone is currently experiencing. We are aware of the problem and are working on resolving it. Unfortunately this may take a while and we have no solid ETA on when we will be able to get things properly back in line again.

To provide a bit of background information on how things are looking and why things are the way they are; here are some numbers.

A normal, healthy global queue has around 1500 petitions that are waiting for an answer from a GM; currently (as of this post) we have 3463 petitions in total that require the attention of a GM.

The oldest petition that has not yet received any reply in our Game Play queue was filed on 2012.04.05 20:06:00
The oldest petition that has not yet received any reply in our Billing queue was filed on 2012.04.14 15:43:00
The oldest petition that has not yet received any reply in our Technical queue was filed on 2012.04.13 21:31:00

Note that some special cases (hacking, bans, etc) may take longer and are not represented in the above mentioned queues.

We are working as fast as we can to get these numbers down and we are hiring to increase our GM work force. In the mean time we can only ask humbly for your patience.

I'm fast beginning to think that the Petition system is just a CCP fa+ade of care to discourage people from trying to get assistance to genuine in game issues.

Do they actually look at Petitions these days or just wait for people to give up 99% of the time?

I've Petitioned a couple of times and responses can be measured in weeks.

Resolution even longer - after jumping through multitudes of hoops that really didn't seem that necessary once the request might be resolved. I say might as they have only ever solved one issue and it was a ton of hassle.

... .

I find that the more I insult the GMs in my petition the longer it takes for the GMs to respond to it.

but can't you only have 2 petitions open at any one time

I have been nothing but polite in my petition.

This thread started out of frustration and is now just in update mode.

Basically it's becoming a self-fulling prophesy now as indicated in my OP.

I find that the more I insult the GMs in my petition the longer it takes for the GMs to respond to it.

I think I will forgo my usual 3 daily petitions about frivolous crap

we are hiring to increase our GM work force.

First, let me apologize for the long waiting times that everyone is currently experiencing. We are aware of the problem and are working on resolving it. Unfortunately this may take a while and we have no solid ETA on when we will be able to get things properly back in line again.

To provide a bit of background information on how things are looking and why things are the way they are; here are some numbers.

A normal, healthy global queue has around 1500 petitions that are waiting for an answer from a GM; currently (as of this post) we have 3463 petitions in total that require the attention of a GM.

The oldest petition that has not yet received any reply in our Game Play queue was filed on 2012.04.05 20:06:00
The oldest petition that has not yet received any reply in our Billing queue was filed on 2012.04.14 15:43:00
The oldest petition that has not yet received any reply in our Technical queue was filed on 2012.04.13 21:31:00

Note that some special cases (hacking, bans, etc) may take longer and are not represented in the above mentioned queues.

We are working as fast as we can to get these numbers down and we are hiring to increase our GM work force. In the mean time we can only ask humbly for your patience.

I'm fast beginning to think that the Petition system is just a CCP fa+ade of care to discourage people from trying to get assistance to genuine in game issues.

Do they actually look at Petitions these days or just wait for people to give up 99% of the time?

I've Petitioned a couple of times and responses can be measured in weeks.

Resolution even longer - after jumping through multitudes of hoops that really didn't seem that necessary once the request might be resolved. I say might as they have only ever solved one issue and it was a ton of hassle.

First, let me apologize for the long waiting times that everyone is currently experiencing. We are aware of the problem and are working on resolving it. Unfortunately this may take a while and we have no solid ETA on when we will be able to get things properly back in line again.

To provide a bit of background information on how things are looking and why things are the way they are; here are some numbers.

A normal, healthy global queue has around 1500 petitions that are waiting for an answer from a GM; currently (as of this post) we have 3463 petitions in total that require the attention of a GM.

The oldest petition that has not yet received any reply in our Game Play queue was filed on 2012.04.05 20:06:00
The oldest petition that has not yet received any reply in our Billing queue was filed on 2012.04.14 15:43:00
The oldest petition that has not yet received any reply in our Technical queue was filed on 2012.04.13 21:31:00

Note that some special cases (hacking, bans, etc) may take longer and are not represented in the above mentioned queues.

We are working as fast as we can to get these numbers down and we are hiring to increase our GM work force. In the mean time we can only ask humbly for your patience.

Banned bots and RMT accounts?

What do you attribute this surge of petitions to?

What do you attribute this surge of petitions to? Normally petitions skyrocket around the time of new expansion releases but this should be a relatively peaceful time for the petition queue. You have 4-5 weeks before Inferno is released and you get an avalanche of new petitions, what is being done in order to give your customers service in a reasonable time?

Perhaps you should "escalate" your situation with your bosses, as posting a we're hiring thread doesn't really help.

As far you waiting weeks, meh, I doubt it.

My first petition was answered in 15 minutes.

My second in 15 seconds. On crucible patch day.

My third was because my client was crashing and the issue was resolved in only a week.

Thats because the system is clogged full of pointless petitions. Are you one of those people?

Well I don't know if it is a bug because it may be by design, but the client is giving me know help.

I searched the forums also but found no information.

I have an POS that ran out of fuel (damn RL). Once refuelled and brought online all my labs are in a state of "Anchored" - as you would expect.

- If I try to online a lab it tells me it is already online.
- If I try to offline the lab it tells me it can't interrupt the action.

Doesn't make a lot of sense.

Pulling the whole lot down and throwing it back up does not appeal as some of the labs have some long running jobs a few days from completion.

I've Petitioned a couple of times and responses can be measured in weeks.

and what is your genuine issue ?

Thats because the system is clogged full of pointless petitions. Are you one of those people?

I'm fast beginning to think that the Petition system is just a CCP fa+ade of care to discourage people from trying to get assistance to genuine in game issues.

Do they actually look at Petitions these days or just wait for people to give up 99% of the time?

I've Petitioned a couple of times and responses can be measured in weeks.

Resolution even longer - after jumping through multitudes of hoops that really didn't seem that necessary once the request might be resolved. I say might as they have only ever solved one issue and it was a ton of hassle.