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Thread Statistics | Show CCP posts - 0 post(s) |
Milli J
United Consortium
0
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Posted - 2012.05.03 08:14:00 -
[1] - Quote
Hello all,
Just thought I was my place as an eve player to bring up the issue that happened last month with CCP "packet lose" that happen when an upgrade was happening. I can only speak from personal experience but i know alot other others are in the same boat and its just not good enough. This isnt an opening thread for low sec/0.0 people to troll about incursions this is a thread meat for all those that have been wronged to voice their thoughts. The dicconect happen around 1:04am and half of the community disconnected (appently more of europe) including both of our logi pilots as we where running an OTA in incursions. As both logi pilots disconnected their ships warped off and the reps stopped. 3 of us where pointed and couldnt escape and lose the ships we were in. Petitions where made due to the fact people (lots of people) where dc'ing from the server. Without a doubt we thought CCP would honor this and replace the lost ships as the disconnection from not the fault of any player in the game.
But to my shock they would not reimberse any of the ships. The only ship they did replace was a mach that was lost due to their log showing that play disconnected, even though he swears he didnt, and was online all the time with no need to relog. Make you wonder what the point of the logs are if they get facts wrong, and even though they can see the pilots dc'ing they are not man enough of a company to help players of this game to enjoy and carry on.
Now there will be alot of people laughing about incursion runners losing expensive ships but this isnt about that, this is about the fact that CCP do not take reponsibilty for loses when its clearly down to them and out of the hands of us player, at what point do they hold their hands up and say "yeh ok maybe we could have done that better" or "as a matter of good will we will give you the ship but no mods"
In this day and age of money problems and subscriber wars between games surely they should be keeping people happy. I know already of 7 people who have cancelled their sub due to poor customer relations with CCP GM's
I'm sure others had problems with this dc who where not in incursions, would be interesting to see if they got their ships back.
Long live the face that never admits a problem.
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Luis Graca
10
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Posted - 2012.05.03 08:24:00 -
[2] - Quote
**** happen |
Ziranda Hakuli
Relativity Holding Corp AAA Citizens
35
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Posted - 2012.05.03 08:27:00 -
[3] - Quote
Everyone blames CCP when they lose a ship due to packet lost. well its not always on CCP's end. ya know your signal has to travel a great distance and makes many stops like a train or plane and rare as it is there can be a delay and in this causes a packet lose.
welcome to the internet |
Surfin's PlunderBunny
Hulkageddon Orphanage
1095
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Posted - 2012.05.03 08:28:00 -
[4] - Quote
Don't fly what you can't afford to lose |
Petrus Blackshell
Rifterlings
897
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Posted - 2012.05.03 08:39:00 -
[5] - Quote
A couple of my fleet mates who live in very different places were both disconnecting like crazy today as well. Fortunately we didn't lose any ships or fights because of it. It may not be that OP is pinning his own bad connection problems on CCP, but actually a problem on CCP's end. Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers (all races, not just Rifters!). US Timezone veterans and newbies alike are welcome to join. Come chat in the "we fly rifters" in-game channel. Free fitted frigates for members! |
Mithrantir Ob'lontra
Ixion Defence Systems Tactical Narcotics Team
6
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Posted - 2012.05.03 09:03:00 -
[6] - Quote
Petrus Blackshell wrote:A couple of my fleet mates who live in very different places were both disconnecting like crazy today as well. Fortunately we didn't lose any ships or fights because of it. It may not be that OP is pinning his own bad connection problems on CCP, but actually a problem on CCP's end. Since you were not facing any issues while your fleet mates did, it shows clearly that there is no problem on CCP's end (and that means up to the demarkation point between CCP and their ISP).
It also shows that there is no issue with CCP's ISP since if the ISP faced real issues all the players would face issues.
What your description implies is that the Tier1 provider was facing issues (e.g. Level3 Communications) that affected the transit traffic from multiple regions/countries.
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Petrus Blackshell
Rifterlings
899
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Posted - 2012.05.03 09:07:00 -
[7] - Quote
Mithrantir Ob'lontra wrote: What your description implies is that the Tier1 provider was facing issues (e.g. Level3 Communications) that affected the transit traffic from multiple regions/countries.
I defer to someone who has more knowledge of the intricacies of the Internet than I do. Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers (all races, not just Rifters!). US Timezone veterans and newbies alike are welcome to join. Come chat in the "we fly rifters" in-game channel. Free fitted frigates for members! |
Kahega Amielden
Rifterlings
378
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Posted - 2012.05.03 09:08:00 -
[8] - Quote
Possible, I've seen such things happen before. |
Marcus Ichiro
Kif Korp
19
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Posted - 2012.05.03 09:26:00 -
[9] - Quote
Milli J wrote:In this day and age of money problems and subscriber wars between games surely they should be keeping people happy.
That's exactly what they're doing though. They can only act on what their logs tell them happened, if they start reimbursing everyone that claims to lose something due to a server issue that would **** off far more people.
From your description, the problems weren't at CCP's end. Those people you know that cancelled their subs need to dry their eyes and start flying ships only if they can afford to replace them. |
Forest Archer
Ethos Mythos Pathos
4
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Posted - 2012.05.03 10:08:00 -
[10] - Quote
I wanna be honest and say its not a new issue. I may come across as a jerk but honestly s@!/ happens get overit. So how about this about a year ago my alliance was getting a fleet together to bash a pos in Npc null, well the sub cap fleet was in the system next door and we cyno'd in the caps to try and bait out thepos owners and tarp em. Not 30 seconds after cynoing in the cap eve was ddos'd 2/3 of our caps and sub cap fleet disconnected (ironicly the enemy fleet lost almost no people). At which point they pointed most of the cap the sub cap fleet was to small to help a few caps were able to log back in and proceeded to get caught and killed. Well ultimately the lost ships were were petitioned but the only ones to be reimbursed were the ones that were dc'd. Even thoses were not fully reimbursed which isn't a big deal for most ships but cap mods and fighters cost an arm and a leg. |
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Othran
Brutor Tribe Minmatar Republic
194
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Posted - 2012.05.03 10:13:00 -
[11] - Quote
Seems a tad unfair given that its quite obvious that there WAS a massive disconnect :
https://www.eveger.de/page_serverstatus.php
http://www.eve-offline.net/?server=tranquility
In fact it looks like two disconnects within an hour.
I think I'd probably escalate the petition as it clearly IS a CCP problem. |
Ai Shun
789
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Posted - 2012.05.03 10:28:00 -
[12] - Quote
Milli J wrote:thread meat
That sounds kinda dirty.
EVE Ambulation and Avatars as a separate game - see here |
Graic Gabtar
The Lemon Party
158
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Posted - 2012.05.03 10:35:00 -
[13] - Quote
No SLA for the Internet.
The logs show nothing. EVE shall be purged by fire - please Gods let them ALL burn in Jita. |
Milli J
United Consortium
0
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Posted - 2012.05.04 11:47:00 -
[14] - Quote
As for those saying it wasnt CCP's fault, there is a post from the dev saying it was a packet lose from their server to the provider. and a high percent of europe was dc, thus moving the fault away from the control of the player.
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Patient 2428190
DEGRREE'Fo'FREE Internet Business School
193
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Posted - 2012.05.04 11:58:00 -
[15] - Quote
I'll save you on time from this point forward.
Hitting F12 will result in a 7 to 19 day wait in which you will get a copy pasted response "The logs show nothing, go fvck yourself for taking me away from my adult entertainment" irregardless of petition content
You are welcome. No need for payment. |
Dradius Calvantia
Creative Cookie Procuring Veto Corp
260
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Posted - 2012.05.04 13:19:00 -
[16] - Quote
You are an incursion runner... why does it matter if you lose a ship? |
Vertisce Soritenshi
Varion Galactic Tragedy.
1616
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Posted - 2012.05.04 13:28:00 -
[17] - Quote
"Lose" and "Loss" are similar and yet not the same. EvE is not about PvP.-á EvE is about the SANDBOX! - CCP!-á Open the door!!! |
DarkAegix
Acetech Systems
1110
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Posted - 2012.05.04 13:32:00 -
[18] - Quote
You better find that packet. |
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