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Author |
Thread Statistics | Show CCP posts - 10 post(s) |
Xander Riggs
Star Surfers Coalition of Free Stars
28
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Posted - 2011.09.15 05:17:00 -
[31] - Quote
cyllan anassan wrote:Brock Nelson wrote:You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions? and why there are 10000 other people waiting, making excuses for CCP, bugs and lack of costumer service? this isnt a free game we pay a subscription for renting a server and it seems not much more.
There has never been a product in the history of mankind that is perfect. Why would you expect internet spaceships to be? Fifty thousand players log on at once, and you expect that not one of them will run into a problem? Not ever?
By sheer odds it has to happen. Server hiccups, a busted line of code here or there out of what is probably quadrillions. New exploits, new (or old) scams... I once lost a Navy Dominix due to lag. My connection hiccupped so briefly that both the server and my client thought I was still logged in. I was unable to move my ship and died to rogue drones. That's not CCPs fault, but it happens.
Stop expecting the impossible. "SPAAAAAAAAAAAAAAAAAAAAAAAAAAAAACE." |
Xander Riggs
Star Surfers Coalition of Free Stars
28
|
Posted - 2011.09.15 05:19:00 -
[32] - Quote
Sassums wrote:
Sadly I agree. We no longer live in a world where you can take someone by their word. But none the less, I wasn't scamming or otherwise breaking the rules. Was simply mining in a grav belt with 2 other characters. Came back the next day and the account was suspended.
Yes, and they have to prove that. Proving things takes time. Again, they can't just see you say 'I wasn't doing anything wrong' and assume you're legit. You get run through the process just the same, because it's a uniform policy that applies to us all. "SPAAAAAAAAAAAAAAAAAAAAAAAAAAAAACE." |
Kumq uat
Blue Republic RvB - BLUE Republic
8
|
Posted - 2011.09.15 05:20:00 -
[33] - Quote
I save my ultra whines when it comes to something important. I would not even bother to waste my time filling out a petition for a T2 module. The time it took to do that could have been spent making that isk it took to buy it. I remember I lost an Ishtar to what was in my opinion server lag and got the usual canned "Our logs show nothing" and dealt with it.
This gave me the ammo to actually fight with CCP when I lost my Kronos to a server hiccup and they again gave me the canned response. It took a bit but it let me prove I wasn't some whiny punk who demanded CCP replace my ship every time I lost one. Pick your battles. This is not one of them. |
Har Harrison
Amarrian Retribution
26
|
Posted - 2011.09.15 05:22:00 -
[34] - Quote
I had an issue recently where I lost a colossal create I was trading betwee alt (alt undocked before trade had compelted) and I lost the item. GM told me it comes back at DT, but since it was a mission item, he gave me a replacement. I now have a spare colossal container in my hangar...
Turn around time was about 10-15 minutes...
Fix Faction Warfare CCP!!! |
Gogela
Freeport Exploration
52
|
Posted - 2011.09.15 05:27:00 -
[35] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
That's not true...
I've had a petition open since the 9th... on another char on this acct.
You posted that on the 15th....
I'm patient.
I'm just sayin'...
BS
ALL GëívGëí Ships | Odd-áGëívGëí Items | <-- Links to showInfo in-game |
Decus Daga
DOCS RUFF RIDERS Black Thorne Alliance
0
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Posted - 2011.09.15 06:06:00 -
[36] - Quote
Opened a petition about being exploited against 2 days ago, had the petition closed (successfully) today. Some things take time to sort out neh? |
Chopper Rollins
Republic Military School Minmatar Republic
8
|
Posted - 2011.09.15 06:33:00 -
[37] - Quote
Brock Nelson wrote:Chopper Rollins wrote:PS You 1337 people who never give money to CCP to play the game? I remain unimpressed. 15 a month is nothing to a grownup, just sayin'. I didn't say I never gave CCP money...also, 15 a month may not be much but when you multiply by x amount of accounts...
Unimpressed i sez! |
malaire
32
|
Posted - 2011.09.15 07:02:00 -
[38] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. It would be interesting to know that time for other categories also. e.g. I made petition in Exploits category 28 days ago, and havn't received any answer so far. Carebear -á* -áTrader -á* -áPerfect Music-á-á* -áNever Scamming -á* -áNever Pirating |
Jovan Geldon
Lead Farmers Kill It With Fire
29
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Posted - 2011.09.15 07:16:00 -
[39] - Quote
CATPAIN KIRK wrote:Zinda, his face black, his eyes red
Shaka, when the walls fell
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Abdiel Kavash
Paladin Order Fidelas Constans
18
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Posted - 2011.09.15 07:34:00 -
[40] - Quote
Jovan Geldon wrote:CATPAIN KIRK wrote:Zinda, his face black, his eyes red Shaka, when the walls fell Abdiel, rolling on the floor, laughing. |
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Signal11th
26
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Posted - 2011.09.15 07:42:00 -
[41] - Quote
Sassums wrote:GM Homonoia wrote:Sassums wrote:GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times. I call complete and total BS on that one. I have had a petition open since September 1st and it still has not been resolved. Like the poster above, I got a canned response a day later stating it went to the team that investigated the issue to begin with. That was almost 2 weeks ago, and I haven't heard a thing since. So either the GM staff is slow, or whatever team it went to, is even slower. This issue not an issue I caused, should have been resolved right away. Now 2 weeks later, I am still waiting for you guys to investigate and fix it. This type of communication is unacceptable. I was talking about unanswered petitions; these are petitions that have not received any answer at all yet. There are definitely petitions older then that in our system that have not been fully resolved yet. As I have no idea what your specific petition is about (and I cannot go on a hunt at the request of a forum post, this will have to happen through the petition system) I cannot make any comments on why your petition isn't resolved yet. Most likely it requires a very thorough or special investigation. For example, hacking cases may sometimes take several weeks to fully resolve. That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
Well you could always use a better password or stop downloading **** from dodgy sites??? You sound like the clients at our place, they have a 4 hour SLA but are on the phone moaning that we haven't called them back within 15 minutes.
Personally find the "moaning" system ok, used it 4 times and had a prompt (2 days) reply. People when they have nothing to complain about will invent something to complain about.
What we need is some GM to go rogue and start popping serial moaners in a "Death Wish" kinda of way (in-game of course ) God Said "Come Forth and receive eternal life!"-á I came second and won a toaster. |
Florestan Bronstein
United Engineering Services
41
|
Posted - 2011.09.15 07:46:00 -
[42] - Quote
Chopper Rollins wrote:I had a freighter showing cargo capacity unmodified by skills, so too small to add anything to. Any items of X added to a stack of X in freighter cargo would receive message of "Cargo = Y but is somehow packed to Y+150k" (Skills modified amount) I mentioned this in a petition, as well as the then new mods offlining when changing ships and undocking. Received a canned response about cargo window opening and closing. "We're working on it" Explained my original issues, mentioned that open/close window wasn't one of them. Received response assuring me that other people's cargo windows were being handled by minimising it as much as possible. Petition closed. Quick response and courtesy, 10/10. Relevance to my issues, 2/10
Workaround was, and still is, move stack to hangar, add to stack, move new larger stack to cargo, no problem. (Huh?)
Mods still offlining after change ship/undock.
SO it looks like there's a range of petition experiences being had, i know they're busy, but hey.
PS You 1337 people who never give money to CCP to play the game? I remain unimpressed. 15 a month is nothing to a grownup, just sayin'.
using the petition systems to get clarifications on bugs is pointless (and filing a bug report is not worth jumping through all the hoops ccp places in your way)
you only end up fighting the GM's ignorance over several messages and are finally told to please shut up and go file a bug report.
exception is of course when you want to (ab)use a bug that might be deemed an exploit |
Jita Alt666
188
|
Posted - 2011.09.15 07:51:00 -
[43] - Quote
GM Homonoia wrote:Sassums wrote:GM Homonoia wrote:Sassums wrote: That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
I cannot comment on your specific case, but let me assure you that these types of cases are incredibly complicated and involve lengthy and complex investigations. Cutting corners in these matters will result in far greater damage to your account and the accounts of all other players that are involved or affected. I know that it is painful and downright frustrating, but where account security is concerned a little patience will save even greater harm. I do understand, I apologize for my brashness, but it is frustrating after 2 weeks to not have a response or a solution and the fact that I got an account hacked really bugs me. I appreciate you sticking around to give us as much information as you can. That's ok, part of customer support is allowing a customer to vent their frustration. We do understand that stuff like this is truly painful and especially frustrating as the only thing you can do is sit and watch while a slow process crawls to that resolution. Despite what many may think, we truly do sympathize. And if bits of information like these help, even a little bit, then I am happy to provide them when I can.
You didn't let me vent my frustration. |
Alxea
U-208 Bacon Fortress Gaming Syndicate
26
|
Posted - 2011.09.15 08:02:00 -
[44] - Quote
Lady Spank wrote:If I contract you a tech II railgun will you stop crying? That is what I was going to say. lol |
Alxea
U-208 Bacon Fortress Gaming Syndicate
26
|
Posted - 2011.09.15 08:06:00 -
[45] - Quote
cyllan anassan wrote:Brock Nelson wrote:cyllan anassan wrote:Brock Nelson wrote:You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions? and why there are 10000 other people waiting, making excuses for CCP, bugs and lack of costumer service? this isnt a free game we pay a subscription for renting a server and it seems not much more. I dunno about you but its free for me of course , rich noobs buy expensive plex, 00 ganker griefers scammers earn billions and buy the plex , CCP gets even more money this way..... everyone happy.......... And I make my isk ransoming people and it pays for my free eve.
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Nyio
Federal Navy Academy Gallente Federation
65
|
Posted - 2011.09.15 08:08:00 -
[46] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times.
Hi GM Homonoia, I must say I admire the way you always seem to be lurking on the forums, ready to answer stuff even on your own time sometimes. Here are a few questions for you if you would be so kind as to answer:
- Are you told by someone above you to be the "official" GM forum representative? - If not, do you think you guys should have such a representative? - Are you a Senior GM? - Shouldn't you be handling our petitions to help try speed things up, instead of answering silly questions on the forums?
Thank you.
Features & Ideas Discussion: Agent Finder, Black Holes Needs a banner here.. |
cyllan anassan
DEUS EX 1
12
|
Posted - 2011.09.15 08:40:00 -
[47] - Quote
[/quote]
There has never been a product in the history of mankind that is perfect. Why would you expect internet spaceships to be? Fifty thousand players log on at once, and you expect that not one of them will run into a problem? Not ever?
By sheer odds it has to happen. Server hiccups, a busted line of code here or there out of what is probably quadrillions. New exploits, new (or old) scams... I once lost a Navy Dominix due to lag. My connection hiccupped so briefly that both the server and my client thought I was still logged in. I was unable to move my ship and died to rogue drones. That's not CCPs fault, but it happens.
Stop expecting the impossible.[/quote]
how many people play team fortress 2 , battlefield , left for dead 2 etc, everyday, a million? you coulnt make those games with 10 developers on a 8 year contract and still look / play like crap.
they spend 2-3 years 100 programmers/artists working full throttle to make flashy games that work, and the bugs are resolved in 4-5 patches in the first 5 months. maximum. and no subscription fees.
we players are being taken for a ride by CCPs greediness
those are the facts the rest is fanboi BS
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Signal11th
27
|
Posted - 2011.09.15 08:46:00 -
[48] - Quote
There has never been a product in the history of mankind that is perfect. Why would you expect internet spaceships to be? Fifty thousand players log on at once, and you expect that not one of them will run into a problem? Not ever?
By sheer odds it has to happen. Server hiccups, a busted line of code here or there out of what is probably quadrillions. New exploits, new (or old) scams... I once lost a Navy Dominix due to lag. My connection hiccupped so briefly that both the server and my client thought I was still logged in. I was unable to move my ship and died to rogue drones. That's not CCPs fault, but it happens.
Stop expecting the impossible.[/quote]
how many people play team fortress 2 , battlefield , left for dead 2 etc, everyday, a million? you coulnt make those games with 10 developers on a 8 year contract and still look / play like crap.
they spend 2-3 years 100 programmers/artists working full throttle to make flashy games that work, and the bugs are resolved in 4-5 patches in the first 5 months. maximum. and no subscription fees.
we players are being taken for a ride by CCPs greediness
those are the facts the rest is fanboi BS
[/quote]
Man I won't even pretend to think you thought that out? Your comparing fairly small static multiplayer games with EVE? Get a grip man. Max on any of those games is 64x64 players with what 10-30 diffrent types of weapons then you have EVE with anywhere between 35k-55k players each potentially with a ship that can use hundreds of different mods flying through 5k+ systems?
Yeah nice argument! God Said "Come Forth and receive eternal life!"-á I came second and won a toaster. |
cyllan anassan
DEUS EX 1
12
|
Posted - 2011.09.15 08:50:00 -
[49] - Quote
Signal11th wrote:There has never been a product in the history of mankind that is perfect. Why would you expect internet spaceships to be? Fifty thousand players log on at once, and you expect that not one of them will run into a problem? Not ever? By sheer odds it has to happen. Server hiccups, a busted line of code here or there out of what is probably quadrillions. New exploits, new (or old) scams... I once lost a Navy Dominix due to lag. My connection hiccupped so briefly that both the server and my client thought I was still logged in. I was unable to move my ship and died to rogue drones. That's not CCPs fault, but it happens. Stop expecting the impossible.
how many people play team fortress 2 , battlefield , left for dead 2 etc, everyday, a million? you coulnt make those games with 10 developers on a 8 year contract and still look / play like crap.
they spend 2-3 years 100 programmers/artists working full throttle to make flashy games that work, and the bugs are resolved in 4-5 patches in the first 5 months. maximum. and no subscription fees.
we players are being taken for a ride by CCPs greediness
those are the facts the rest is fanboi BS
[/quote]
Man I won't even pretend to think you thought that out? Your comparing fairly small static multiplayer games with EVE? Get a grip man. Max on any of those games is 64x64 players with what 10-30 diffrent types of weapons then you have EVE with anywhere between 35k-55k players each potentially with a ship that can use hundreds of different mods flying through 5k+ systems?
Yeah nice argument![/quote]
that gives you an excuse for lag perhaps....., not for the rest of the issues or why eve is so clearly starved of development.
it has been 8 years to sort this out...... yeah nice argument i agree with myself |
Signal11th
27
|
Posted - 2011.09.15 08:57:00 -
[50] - Quote
I don't disagree that EVE needs more work on it but anyone who works with computers will tell you that on one day everything is fine and the next day although nothing has changed the system goes to hell.
In fact I'm suprised it works as well as it does, especially with other games with 100x times less the players e.g TF2 BF2142 etc etc you still experience the odd bit of lag or a bomb out of the game. Rare but it does happen.
There might be 1million people playing these games but there are only a max of 128 on a server at any one time and you still get slight issues sometimes.
Yes EVE needs development or should I say EVE needs a drastic change of development focus but I imagine that if they did just start developing and fixing the errors and bugs people would then start to moan about the lack of new content. God Said "Come Forth and receive eternal life!"-á I came second and won a toaster. |
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cyllan anassan
DEUS EX 1
12
|
Posted - 2011.09.15 09:16:00 -
[51] - Quote
Signal11th wrote:I don't disagree that EVE needs more work on it but anyone who works with computers will tell you that on one day everything is fine and the next day although nothing has changed the system goes to hell.
In fact I'm suprised it works as well as it does, especially with other games with 100x times less the players e.g TF2 BF2142 etc etc you still experience the odd bit of lag or a bomb out of the game. Rare but it does happen.
There might be 1million people playing these games but there are only a max of 128 on a server at any one time and you still get slight issues sometimes.
Yes EVE needs development or should I say EVE needs a drastic change of development focus but I imagine that if they did just start developing and fixing the errors and bugs people would then start to moan about the lack of new content.
look my point is simple
we have 10-20 people maxium working in we dont even know what, for a subscription fee.
look at the new star wars republic game.... ( i dont care about george lucas , obi wan or peter pan).
they spent millions and millions , 2-300 devs/musicians,2-3 years flat out, voice actors, everything is vocal, is not a click a text
go to b , kill 20 ships , come to back get paid do the same mission 300 times . (how many times have you done the assault, or
the blockade, )
or the same 50 missions.....?
i dont know /care if the star war game is god or crap, but they spent the money/ the staff, in making the best game they can
CCP spends our money on marketing / organizing pathethic " look at me i am so cool parties in iceland "....
stupid websites like the eve experience and other sleek BS to make people believe that
Eve is somekind of crysis/elite crossover masterpiece
well it isnt, it looks/plays closer to masters of orion 3 than crysis.
everytime i see a new trailer of eve i get angry at the total subversion of what eve is in reality and what they sell to the new
players.
dont you find it offensive the best content in eve are the promotional trailers and the intro movie? |
Signal11th
27
|
Posted - 2011.09.15 09:26:00 -
[52] - Quote
Can't really disagree with you at all on any of those points to be honest but as with any company when it gets to the bottom line they only thing that will "really" change the focus is when their money starts to dry up, until them no real amount of moaning etc will change it.
At the moment nothing has really changed for me in EVE (you could call that a problem in itself) so I keep paying and playing, if that changes then I will stop paying.
Unfortunately for things like the CSM and people hanging on their words/actions and no matter what his nibs Mittani says or does is not really going to change anything, All it will change is what they get told not what they do.
Like any company it looks after its bottom line and if the bean counters say that by dumbing it down or using NEX is going to make it ----isk then thats what going to happen before bugs fixing takes priority.
If a company is going to save 5k by sacking you or make 3k by keeping you, your arse will be out the door, thats just the way companies work now.
Really after spending only 3 years (feel sorry for the real vets) watching people moan about the same stuff and nothing has changed. Speak with your wallet because it's the only thing people listen too unfortunately. God Said "Come Forth and receive eternal life!"-á I came second and won a toaster. |
cyllan anassan
DEUS EX 1
12
|
Posted - 2011.09.15 09:31:00 -
[53] - Quote
Signal11th wrote:Can't really disagree with you at all on any of those points to be honest but as with any company when it gets to the bottom line they only thing that will "really" change the focus is when their money starts to dry up, until them no real amount of moaning etc will change it.
At the moment nothing has really changed for me in EVE (you could call that a problem in itself) so I keep paying and playing, if that changes then I will stop paying.
Unfortunately for things like the CSM and people hanging on their words/actions and no matter what his nibs Mittani says or does is not really going to change anything, All it will change is what they get told not what they do.
Like any company it looks after its bottom line and if the bean counters say that by dumbing it down or using NEX is going to make it ----isk then thats what going to happen before bugs fixing takes priority.
If a company is going to save 5k by sacking you or make 3k by keeping you, your arse will be out the door, thats just the way companies work now.
Really after spending only 3 years (feel sorry for the real vets) watching people moan about the same stuff and nothing has changed. Speak with your wallet because it's the only thing people listen too unfortunately.
i got 3 weeks left of my annual subscription, and a petition is open(but not answered... about a GM lying to me ) , is going to be a close race...........
or not so close perhaps....... |
Paul Clancy
Korpu no Byakko Tower of Dark Alliance
0
|
Posted - 2011.09.15 09:38:00 -
[54] - Quote
As the one of two members of our corp, who had their ships (Tengu and Rook) lost due to server-side issues and disconnections and reimbursed later (what includes all trainig time lost with Tengu too)... and time of waiting was just 8 days from start to complete and full resolving of all issues, I find quality of work of support people encouraging |
beor oranes
The Capitalist Protectorate Mad Scientists
1
|
Posted - 2011.09.15 10:41:00 -
[55] - Quote
cyllan anassan wrote:i got 3 weeks left of my annual subscription, and a petition is open(but not answered... about a GM lying to me ) , is going to be a close race...........
or not so close perhaps.......
Just stop logging in and don't worry about the petition. You clearly don't want to play the game (with all its faults), just cut your losses and stop whining.
I've put in a few petitions and they have all been answered fairly promptly though not always with the outcome I would have liked. If you have a real problem with the reply (or lack of one) to your petition then escalate it and get a senior GM to look at it. Whining on the forums and looking a bit like an idiot really doesn't help with your petition, as probably its not being dealt with by the the GM looking at the forum at this moment in time.
Yes we pay for the game, however continued payment is a choice and they aren't forcing people. You take the game as it is and if you are fed up with it as it is then stop paying or earn enough to pay with isk. I'm not saying CCP are the best games company around but they do make the game I enjoy playing the most so for now I will continue to pay, if that stops being the case I will move on.
If you are really dissatisfied with the game but want to continue to play then maybe be slightly more constructive and possibly try and run for CSM so you can talk directly to CCP about the issues you have with the game. It wont magically fix it but you might play a role in fixing part of the game you are unhappy with.
On a side note, GM Homonoia said that no petition is in the system that hasn't been responded to (not resolved) in longer than 2 days. Yes some petitions take longer than that time to get a resolution, but I would rather them actually look at my petition than just make a quick decision and resolve it on the spot.
If GM Homonoia is still looking at this thread I have a question; how many GM's are there? And how many (roughly) petitions are there per day/week? |
malaire
36
|
Posted - 2011.09.15 10:48:00 -
[56] - Quote
beor oranes wrote:On a side note, GM Homonoia said that no petition is in the system that hasn't been responded to (not resolved) in longer than 2 days. That was only for certain category. As I said earlier my petition which I made 28 days ago hasn't been responded to yet. (category: Exploits)
beor oranes wrote: And how many (roughly) petitions are there per day/week? A total of 418,100 petitions were filed in 2010 so that makes 1145 petitions per day ...
More stats here: http://wiki.eveonline.com/en/wiki/Petition_Statistics_-_Customer_Support_2010 Carebear -á* -áTrader -á* -áPerfect Music-á-á* -áNever Scamming -á* -áNever Pirating |
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GM Homonoia
Game Masters C C P Alliance
38
|
Posted - 2011.09.15 11:19:00 -
[57] - Quote
Nyio wrote: I must say I admire the way you always seem to be lurking on the forums, ready to answer stuff even on your own time sometimes.
You are quite welcome.
Nyio wrote: - Are you told by someone above you to be the "official" GM forum representative?
Nope, we do not have an official forum GM, it is a personal choice if we wish to respond here or not.
Nyio wrote: - If not, do you think you guys should have such a representative?
No, not really. In the end we have our community team, who are doing a fine job. If our presence is truly needed then CCP Guard or CCP Navigator can throw something at us across the room and yell at us to go and write something here.
Nyio wrote: - Are you a Senior GM?
Nope.
Nyio wrote: - Shouldn't you be handling our petitions to help try speed things up, instead of answering silly questions on the forums?
When I am on shift, yes (although I still spend some time each shift reading up on the forums; that is just smart work ethics), but at the moment I am having a holiday. GM Homonoia | Game Master |
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GM Homonoia
Game Masters C C P Alliance
38
|
Posted - 2011.09.15 11:26:00 -
[58] - Quote
beor oranes wrote: If GM Homonoia is still looking at this thread I have a question; how many GM's are there? And how many (roughly) petitions are there per day/week?
We have, roughly, between 60 and 70 GMs. This includes seniors and leads (who do not really answer petitions, but fulfill all the managerial tasks that are needed to run a department that is spread across 4 countries). Most experienced GMs spend about 30% of their time not answering petitions, but handling other projects; for seniors this may be higher. Examples are: - Working with our development teams so they know what tools we need each new expansion. - Working with QA to identify and help reproduce issues that are coming in through the petition system (even though you really should file a bug report, we often do try to follow up on bugs that cause you guys issues; after all, they generate petitions). - Auditing, training and writing documentation for other GMs. - Updating our knowledge bases. - Documenting new features each expansion for internal use. - Many other small projects that I am forgetting about now.
Each day we receive about 1200 petitions. On a slow day this may drop to 950, on weekends this may rise a little higher. On a patch day this can be anything from 1200 to 2500 petitions, GM Homonoia | Game Master |
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Nyio
Federal Navy Academy Gallente Federation
65
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Posted - 2011.09.15 11:31:00 -
[59] - Quote
GM Homonoia wrote:Nyio wrote: - Are you told by someone above you to be the "official" GM forum representative?
Nope, we do not have an official forum GM, it is a personal choice if we wish to respond here or not. Nyio wrote: - If not, do you think you guys should have such a representative?
No, not really. In the end we have our community team, who are doing a fine job. If our presence is truly needed then CCP Guard or CCP Navigator can throw something at us across the room and yell at us to go and write something here. Nyio wrote: - Are you a Senior GM?
Nope. Nyio wrote: - Shouldn't you be handling our petitions to help try speed things up, instead of answering silly questions on the forums?
When I am on shift, yes (although I still spend some time each shift reading up on the forums; that is just smart work ethics), but at the moment I am having a holiday.
Thanks for the answers, I think I'm falling in love.. You should get a raise!
Now go enjoy that holiday. *Unplugs GM Homonoia's Internetz*
Features & Ideas Discussion: Agent Finder, Black Holes Needs a banner here.. |
Vyktor Abyss
The Abyss Corporation
13
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Posted - 2011.09.15 12:33:00 -
[60] - Quote
I'll just chime in here and say I've noticed some very quick response times lately and on the whole they are much better these day in my experience.
I am sure in certain areas they are still flooded, like for ship reimbursement and such; but in other areas they are very quick to respond. For example last night I filed a petition regarding a faction standing loss and logged on today to find it had been replied to and action taken to resolve the issue.
I am not saying there isn't room for improvement, but I do feel the response times are improving at least from my perspective. Oh and one lovely (overdue) improvement is that filing a petition no longer locks up the rest of the client. I was free to type in other windows yesterday to search for information etc... A very small, but very welcome change. |
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