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Author |
Thread Statistics | Show CCP posts - 10 post(s) |
Juil
Phoenix Industries Pty. Ltd.
6
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Posted - 2011.09.15 03:11:00 -
[1] - Quote
Ok Seems I can't cut and past and the like seems that = bad and we aren't allowed to put actual proper correspondance in.. Lets put it this way..
at 08:50am on the 10th (eve server time) the server 'ate' an item (A T2 Medium rail)... ie it didn't return it to my hanger..
Being normal I went in and filed a petition about it .. after all T2 rail guns aren't exactly cheap at times..
And then I waited....
.. and then I went out and got a replacement..
and I waited..
then I changed to blasters so i had 6 in my hanger... 5 + the replacement for the one that vanished... among other things like offlining modules etc etc of this last patch...
and i waited..
Then I finally get a responce which is 'Oh is it one of the 6 in your hanger'?
This is 5 days down the line and obviously didn't appear to even bother checking logs etc despite being given information..
So my question to Eve's management is:
1. When did it get that bad that Petitions are taking up to a working WEEK to get responces? It used to be a few days.. or you'd get a message saying 'oh we have a high petition volume at the moment'.. instead no it appears we'll sit in limbo.
2. When did GM's just start prase reading, jumping to assumptions especially after waiting 5 days and having a lot of information given to them in the opening Petition? Such as : Date, Time, Location, what exactly was done when it occured etc.. Ie bug report like information.
3. What happened to the warning about high petition loads, etc when they where being experianced.. ? |
Brock Nelson
5
|
Posted - 2011.09.15 03:18:00 -
[2] - Quote
You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions? |
Lady Spank
In Praise Of Shadows
52
|
Posted - 2011.09.15 03:21:00 -
[3] - Quote
Maybe if your English was better you would be better able to communicate clearly enough to get your petition resolved quicker. Get Out, Nasty Face |
Juil
Phoenix Industries Pty. Ltd.
6
|
Posted - 2011.09.15 03:27:00 -
[4] - Quote
Lady Spank wrote:Maybe if your English was better you would be better able to communicate clearly enough to get your petition resolved quicker.
Maybe you should stop jumping to conclusions that ENGLISH isn't my first language? which by the way, it's the only language I know.
The point I was making is that CCP's customer service levels seem to be dropping at the same rate their patches are, no warnings about high petition responce times any more, GM's not checking the full details of which where written in clear form stating the time, date, location, what was done etc.
As for the 'oh its a t2 rail' ok so if I have the game stuff up and cost me a Titan it's alright to complain but anything else sorry too bad.
If you bothered to read you'd notice i'm not bitching about the actual T2 rail, I'm bitching about the way that the Petitions are being handled at the moment which is that there is no warning about the long response times like their used to be, and that the responces being given are becoming more and more 'lets ignore what was actually said in the opening petition or checking the logs etc' and just jump to conclusions. |
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GM Homonoia
Game Masters C C P Alliance
20
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Posted - 2011.09.15 03:31:00 -
[5] - Quote
At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times. |
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Brock Nelson
5
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Posted - 2011.09.15 03:31:00 -
[6] - Quote
Did it ever occur to you that when the GM looked at your petition and see that its about a T2 Railgun "Oh this guy is whining about a module disappearing, lets give him the usual runaround and see if he goes away" |
Sassums
Wormhole Exploration Crew Night Sky Alliance
1
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Posted - 2011.09.15 03:35:00 -
[7] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times.
I call complete and total BS on that one.
I have had a petition open since September 1st and it still has not been resolved. Like the poster above, I got a canned response a day later stating it went to the team that investigated the issue to begin with. That was almost 2 weeks ago, and I haven't heard a thing since. So either the GM staff is slow, or whatever team it went to, is even slower. This issue not an issue I caused, should have been resolved right away. Now 2 weeks later, I am still waiting for you guys to investigate and fix it.
This type of communication is unacceptable. |
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GM Homonoia
Game Masters C C P Alliance
20
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Posted - 2011.09.15 03:35:00 -
[8] - Quote
Brock Nelson wrote:Did it ever occur to you that when the GM looked at your petition and see that its about a T2 Railgun "Oh this guy is whining about a module disappearing, lets give him the usual runaround and see if he goes away"
This never happens. All reimbursement cases, no matter the type of assets involved, are treated the same (with some very rare exceptions). |
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Juil
Phoenix Industries Pty. Ltd.
6
|
Posted - 2011.09.15 03:37:00 -
[9] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times.
Thanks for the responce Homonoia,
No it wasn't sent in by email it was done through the ingame petition filing application under items and assets seems that was what it was in regards to, an item or asset.
My big one is though that it used to be if a petition was open for x amount of time you at least got a courtesy message telling you that due to 'long waiting times' petitions where being delayed etc and things may take time, so you knew to expect a rather well dated first response.... this time around there was no warning about delay times etc.. just 5 days of waiting then a responce which was rather well.. you get the idea.
But thank you for the responce time in here faster then in game ;) |
Large Collidable Object
morons. Interstellar Hobos
181
|
Posted - 2011.09.15 03:38:00 -
[10] - Quote
Juil wrote:
it's the only language I know.
How do you usually communicate then? Grunts? morons are recruiting. You know who you are! |
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GM Homonoia
Game Masters C C P Alliance
20
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Posted - 2011.09.15 03:38:00 -
[11] - Quote
Sassums wrote:GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times. I call complete and total BS on that one. I have had a petition open since September 1st and it still has not been resolved. Like the poster above, I got a canned response a day later stating it went to the team that investigated the issue to begin with. That was almost 2 weeks ago, and I haven't heard a thing since. So either the GM staff is slow, or whatever team it went to, is even slower. This issue not an issue I caused, should have been resolved right away. Now 2 weeks later, I am still waiting for you guys to investigate and fix it. This type of communication is unacceptable.
I was talking about unanswered petitions; these are petitions that have not received any answer at all yet. There are definitely petitions older then that in our system that have not been fully resolved yet. As I have no idea what your specific petition is about (and I cannot go on a hunt at the request of a forum post, this will have to happen through the petition system) I cannot make any comments on why your petition isn't resolved yet. Most likely it requires a very thorough or special investigation. For example, hacking cases may sometimes take several weeks to fully resolve. |
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Brock Nelson
5
|
Posted - 2011.09.15 03:40:00 -
[12] - Quote
GM Homonoia wrote:Brock Nelson wrote:Did it ever occur to you that when the GM looked at your petition and see that its about a T2 Railgun "Oh this guy is whining about a module disappearing, lets give him the usual runaround and see if he goes away" This never happens. All reimbursement cases, no matter the type of assets involved, are treated the same (with some very rare exceptions).
I'm not implying that it actually happened or not. But you gotta admit; there has to be times where a few of your staff members looks at the petition and wonder why the hell is the person even bother with petitioning something. |
Sassums
Wormhole Exploration Crew Night Sky Alliance
1
|
Posted - 2011.09.15 03:40:00 -
[13] - Quote
GM Homonoia wrote:Sassums wrote:GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times. I call complete and total BS on that one. I have had a petition open since September 1st and it still has not been resolved. Like the poster above, I got a canned response a day later stating it went to the team that investigated the issue to begin with. That was almost 2 weeks ago, and I haven't heard a thing since. So either the GM staff is slow, or whatever team it went to, is even slower. This issue not an issue I caused, should have been resolved right away. Now 2 weeks later, I am still waiting for you guys to investigate and fix it. This type of communication is unacceptable. I was talking about unanswered petitions; these are petitions that have not received any answer at all yet. There are definitely petitions older then that in our system that have not been fully resolved yet. As I have no idea what your specific petition is about (and I cannot go on a hunt at the request of a forum post, this will have to happen through the petition system) I cannot make any comments on why your petition isn't resolved yet. Most likely it requires a very thorough or special investigation. For example, hacking cases may sometimes take several weeks to fully resolve.
That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
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GM Homonoia
Game Masters C C P Alliance
20
|
Posted - 2011.09.15 03:41:00 -
[14] - Quote
Juil wrote:GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times. Thanks for the responce Homonia, No it wasn't sent in by email it was done through the ingame petition filing application under items and assets seems that was what it was in regards to, an item or asset. My big one is though that it used to be if a petition was open for x amount of time you at least got a courtesy message telling you that due to 'long waiting times' petitions where being delayed etc and things may take time, so you knew to expect a rather well dated first response.... this time around there was no warning about delay times etc.. just 5 days of waiting then a responce which was rather well.. you get the idea. But thank you for the responce time in here faster then in game ;)
Ironically, those messages are only sent out to email petitions. However, I still recommend using the in game system. An email petition needs to be sorted after it enters our system (as you cannot select a category), while in game petitions are automatically sorted because you can select the proper category. The sorting process can sometimes delay time sensitive cases that could have been solved much quicker if it was filed through the in game client.
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GM Homonoia
Game Masters C C P Alliance
20
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Posted - 2011.09.15 03:43:00 -
[15] - Quote
Sassums wrote: That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
I cannot comment on your specific case, but let me assure you that these types of cases are incredibly complicated and involve lengthy and complex investigations. Cutting corners in these matters will result in far greater damage to your account and the accounts of all other players that are involved or affected. I know that it is painful and downright frustrating, but where account security is concerned a little patience will save even greater harm. |
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Sassums
Wormhole Exploration Crew Night Sky Alliance
1
|
Posted - 2011.09.15 03:52:00 -
[16] - Quote
GM Homonoia wrote:Sassums wrote: That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
I cannot comment on your specific case, but let me assure you that these types of cases are incredibly complicated and involve lengthy and complex investigations. Cutting corners in these matters will result in far greater damage to your account and the accounts of all other players that are involved or affected. I know that it is painful and downright frustrating, but where account security is concerned a little patience will save even greater harm.
I do understand, I apologize for my brashness, but it is frustrating after 2 weeks to not have a response or a solution and the fact that I got an account hacked really bugs me. I appreciate you sticking around to give us as much information as you can.
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GM Homonoia
Game Masters C C P Alliance
20
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Posted - 2011.09.15 03:55:00 -
[17] - Quote
Sassums wrote:GM Homonoia wrote:Sassums wrote: That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
I cannot comment on your specific case, but let me assure you that these types of cases are incredibly complicated and involve lengthy and complex investigations. Cutting corners in these matters will result in far greater damage to your account and the accounts of all other players that are involved or affected. I know that it is painful and downright frustrating, but where account security is concerned a little patience will save even greater harm. I do understand, I apologize for my brashness, but it is frustrating after 2 weeks to not have a response or a solution and the fact that I got an account hacked really bugs me. I appreciate you sticking around to give us as much information as you can.
That's ok, part of customer support is allowing a customer to vent their frustration. We do understand that stuff like this is truly painful and especially frustrating as the only thing you can do is sit and watch while a slow process crawls to that resolution. Despite what many may think, we truly do sympathize. And if bits of information like these help, even a little bit, then I am happy to provide them when I can. |
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Lady Spank
In Praise Of Shadows
56
|
Posted - 2011.09.15 03:58:00 -
[18] - Quote
If I contract you a tech II railgun will you stop crying? Get Out, Nasty Face |
Mirima Thurander
Deventer Exploration An Aquisition
2
|
Posted - 2011.09.15 04:04:00 -
[19] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times.
this must be mine... i have been waiting about that long..
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Zleon Leigh
4
|
Posted - 2011.09.15 04:05:00 -
[20] - Quote
Brock Nelson wrote:You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions?
Be sure and be prepared to have the same attitude when a yet another game bug "eats" your favorite ship.
These cases aren't just simply getting stuff back - it's also a bug that needs to be investigated. Incarna - Newest business example of mismanaged capital. |
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Xander Riggs
Star Surfers Coalition of Free Stars
28
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Posted - 2011.09.15 04:06:00 -
[21] - Quote
Sassums wrote:GM Homonoia wrote:Sassums wrote:GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times. I call complete and total BS on that one. I have had a petition open since September 1st and it still has not been resolved. Like the poster above, I got a canned response a day later stating it went to the team that investigated the issue to begin with. That was almost 2 weeks ago, and I haven't heard a thing since. So either the GM staff is slow, or whatever team it went to, is even slower. This issue not an issue I caused, should have been resolved right away. Now 2 weeks later, I am still waiting for you guys to investigate and fix it. This type of communication is unacceptable. I was talking about unanswered petitions; these are petitions that have not received any answer at all yet. There are definitely petitions older then that in our system that have not been fully resolved yet. As I have no idea what your specific petition is about (and I cannot go on a hunt at the request of a forum post, this will have to happen through the petition system) I cannot make any comments on why your petition isn't resolved yet. Most likely it requires a very thorough or special investigation. For example, hacking cases may sometimes take several weeks to fully resolve. That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
Yes. They can't just take your word for it. An investigation has be performed to make sure you're not trying to scam some free stuff out of the game, or trying to cover your tracks after having done something that would be considered a EULA violation. You'll just have to deal with the fact that we can't use the honor system. "SPAAAAAAAAAAAAAAAAAAAAAAAAAAAAACE." |
CATPAIN KIRK
State War Academy Caldari State
4
|
Posted - 2011.09.15 04:10:00 -
[22] - Quote
Zinda, his face black, his eyes red |
Sassums
Wormhole Exploration Crew Night Sky Alliance
1
|
Posted - 2011.09.15 04:16:00 -
[23] - Quote
GM Homonoia wrote:Sassums wrote:GM Homonoia wrote:Sassums wrote: That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
I cannot comment on your specific case, but let me assure you that these types of cases are incredibly complicated and involve lengthy and complex investigations. Cutting corners in these matters will result in far greater damage to your account and the accounts of all other players that are involved or affected. I know that it is painful and downright frustrating, but where account security is concerned a little patience will save even greater harm. I do understand, I apologize for my brashness, but it is frustrating after 2 weeks to not have a response or a solution and the fact that I got an account hacked really bugs me. I appreciate you sticking around to give us as much information as you can. That's ok, part of customer support is allowing a customer to vent their frustration. We do understand that stuff like this is truly painful and especially frustrating as the only thing you can do is sit and watch while a slow process crawls to that resolution. Despite what many may think, we truly do sympathize. And if bits of information like these help, even a little bit, then I am happy to provide them when I can.
Thank you for sticking around to help out an answer this stuff, it really goes a long way, and I really do apologize for being rude! |
cyllan anassan
DEUS EX 1
10
|
Posted - 2011.09.15 04:28:00 -
[24] - Quote
Brock Nelson wrote:You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions?
and why there are 10000 other people waiting,
making excuses for CCP, bugs and lack of costumer service?
this isnt a free game we pay a subscription for renting a server and it seems not much more.
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Brock Nelson
5
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Posted - 2011.09.15 04:30:00 -
[25] - Quote
cyllan anassan wrote:Brock Nelson wrote:You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions? and why there are 10000 other people waiting, making excuses for CCP, bugs and lack of costumer service? this isnt a free game we pay a subscription for renting a server and it seems not much more.
I dunno about you but its free for me |
cyllan anassan
DEUS EX 1
10
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Posted - 2011.09.15 04:38:00 -
[26] - Quote
Brock Nelson wrote:cyllan anassan wrote:Brock Nelson wrote:You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions? and why there are 10000 other people waiting, making excuses for CCP, bugs and lack of costumer service? this isnt a free game we pay a subscription for renting a server and it seems not much more. I dunno about you but its free for me
of course , rich noobs buy expensive plex, 00 ganker griefers scammers earn billions and buy the plex , CCP gets even more money this way.....
everyone happy..........
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Chopper Rollins
Republic Military School Minmatar Republic
8
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Posted - 2011.09.15 04:52:00 -
[27] - Quote
I had a freighter showing cargo capacity unmodified by skills, so too small to add anything to. Any items of X added to a stack of X in freighter cargo would receive message of "Cargo = Y but is somehow packed to Y+150k" (Skills modified amount) I mentioned this in a petition, as well as the then new mods offlining when changing ships and undocking. Received a canned response about cargo window opening and closing. "We're working on it" Explained my original issues, mentioned that open/close window wasn't one of them. Received response assuring me that other people's cargo windows were being handled by minimising it as much as possible. Petition closed. Quick response and courtesy, 10/10. Relevance to my issues, 2/10
Workaround was, and still is, move stack to hangar, add to stack, move new larger stack to cargo, no problem. (Huh?)
Mods still offlining after change ship/undock.
SO it looks like there's a range of petition experiences being had, i know they're busy, but hey.
PS You 1337 people who never give money to CCP to play the game? I remain unimpressed. 15 a month is nothing to a grownup, just sayin'.
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Juil
Phoenix Industries Pty. Ltd.
8
|
Posted - 2011.09.15 05:09:00 -
[28] - Quote
I don't think I ever pointed out that I was pissed off once at the t2 rail going missing and not being returned..
I believe I pointed out rather clearly that what has me.. annoyed is the 5 days of wait with no reply, and then the 'canned' responses.. and the fact that the GM handling the case just brushes you off.
As pointed out this isn't a 'Free to play' game, it's money given for a service rendered.. and if that service breaks you expect customer support.
The GM responce in here was 'quicker' then the GM responce I got out of the system DESIGNED to handle it.
that = the problem.. and if you lot are allowe to troll the forums with your snide ass remarks.. and complain about what ever you want because your 'paying customers' then those of us who do have a legitiment issue with the service are allowed to, and no you can't have all my stuff because I actually enjoy Eve.. I just see customer support and customer communications going 'backwards' rather then forwards from where it was in 7 years ago...
That should not be happening.
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Brock Nelson
5
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Posted - 2011.09.15 05:11:00 -
[29] - Quote
Chopper Rollins wrote:PS You 1337 people who never give money to CCP to play the game? I remain unimpressed. 15 a month is nothing to a grownup, just sayin'.
I didn't say I never gave CCP money...also, 15 a month may not be much but when you multiply by x amount of accounts... |
Sassums
Wormhole Exploration Crew Night Sky Alliance
1
|
Posted - 2011.09.15 05:15:00 -
[30] - Quote
Xander Riggs wrote:Sassums wrote:GM Homonoia wrote:Sassums wrote:GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times. I call complete and total BS on that one. I have had a petition open since September 1st and it still has not been resolved. Like the poster above, I got a canned response a day later stating it went to the team that investigated the issue to begin with. That was almost 2 weeks ago, and I haven't heard a thing since. So either the GM staff is slow, or whatever team it went to, is even slower. This issue not an issue I caused, should have been resolved right away. Now 2 weeks later, I am still waiting for you guys to investigate and fix it. This type of communication is unacceptable. I was talking about unanswered petitions; these are petitions that have not received any answer at all yet. There are definitely petitions older then that in our system that have not been fully resolved yet. As I have no idea what your specific petition is about (and I cannot go on a hunt at the request of a forum post, this will have to happen through the petition system) I cannot make any comments on why your petition isn't resolved yet. Most likely it requires a very thorough or special investigation. For example, hacking cases may sometimes take several weeks to fully resolve. That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account? Yes. They can't just take your word for it. An investigation has be performed to make sure you're not trying to scam some free stuff out of the game, or trying to cover your tracks after having done something that would be considered a EULA violation. You'll just have to deal with the fact that we can't use the honor system.
Sadly I agree. We no longer live in a world where you can take someone by their word. But none the less, I wasn't scamming or otherwise breaking the rules. Was simply mining in a grav belt with 2 other characters. Came back the next day and the account was suspended.
|
|
Xander Riggs
Star Surfers Coalition of Free Stars
28
|
Posted - 2011.09.15 05:17:00 -
[31] - Quote
cyllan anassan wrote:Brock Nelson wrote:You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions? and why there are 10000 other people waiting, making excuses for CCP, bugs and lack of costumer service? this isnt a free game we pay a subscription for renting a server and it seems not much more.
There has never been a product in the history of mankind that is perfect. Why would you expect internet spaceships to be? Fifty thousand players log on at once, and you expect that not one of them will run into a problem? Not ever?
By sheer odds it has to happen. Server hiccups, a busted line of code here or there out of what is probably quadrillions. New exploits, new (or old) scams... I once lost a Navy Dominix due to lag. My connection hiccupped so briefly that both the server and my client thought I was still logged in. I was unable to move my ship and died to rogue drones. That's not CCPs fault, but it happens.
Stop expecting the impossible. "SPAAAAAAAAAAAAAAAAAAAAAAAAAAAAACE." |
Xander Riggs
Star Surfers Coalition of Free Stars
28
|
Posted - 2011.09.15 05:19:00 -
[32] - Quote
Sassums wrote:
Sadly I agree. We no longer live in a world where you can take someone by their word. But none the less, I wasn't scamming or otherwise breaking the rules. Was simply mining in a grav belt with 2 other characters. Came back the next day and the account was suspended.
Yes, and they have to prove that. Proving things takes time. Again, they can't just see you say 'I wasn't doing anything wrong' and assume you're legit. You get run through the process just the same, because it's a uniform policy that applies to us all. "SPAAAAAAAAAAAAAAAAAAAAAAAAAAAAACE." |
Kumq uat
Blue Republic RvB - BLUE Republic
8
|
Posted - 2011.09.15 05:20:00 -
[33] - Quote
I save my ultra whines when it comes to something important. I would not even bother to waste my time filling out a petition for a T2 module. The time it took to do that could have been spent making that isk it took to buy it. I remember I lost an Ishtar to what was in my opinion server lag and got the usual canned "Our logs show nothing" and dealt with it.
This gave me the ammo to actually fight with CCP when I lost my Kronos to a server hiccup and they again gave me the canned response. It took a bit but it let me prove I wasn't some whiny punk who demanded CCP replace my ship every time I lost one. Pick your battles. This is not one of them. |
Har Harrison
Amarrian Retribution
26
|
Posted - 2011.09.15 05:22:00 -
[34] - Quote
I had an issue recently where I lost a colossal create I was trading betwee alt (alt undocked before trade had compelted) and I lost the item. GM told me it comes back at DT, but since it was a mission item, he gave me a replacement. I now have a spare colossal container in my hangar...
Turn around time was about 10-15 minutes...
Fix Faction Warfare CCP!!! |
Gogela
Freeport Exploration
52
|
Posted - 2011.09.15 05:27:00 -
[35] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
That's not true...
I've had a petition open since the 9th... on another char on this acct.
You posted that on the 15th....
I'm patient.
I'm just sayin'...
BS
ALL GëívGëí Ships | Odd-áGëívGëí Items | <-- Links to showInfo in-game |
Decus Daga
DOCS RUFF RIDERS Black Thorne Alliance
0
|
Posted - 2011.09.15 06:06:00 -
[36] - Quote
Opened a petition about being exploited against 2 days ago, had the petition closed (successfully) today. Some things take time to sort out neh? |
Chopper Rollins
Republic Military School Minmatar Republic
8
|
Posted - 2011.09.15 06:33:00 -
[37] - Quote
Brock Nelson wrote:Chopper Rollins wrote:PS You 1337 people who never give money to CCP to play the game? I remain unimpressed. 15 a month is nothing to a grownup, just sayin'. I didn't say I never gave CCP money...also, 15 a month may not be much but when you multiply by x amount of accounts...
Unimpressed i sez! |
malaire
32
|
Posted - 2011.09.15 07:02:00 -
[38] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. It would be interesting to know that time for other categories also. e.g. I made petition in Exploits category 28 days ago, and havn't received any answer so far. Carebear -á* -áTrader -á* -áPerfect Music-á-á* -áNever Scamming -á* -áNever Pirating |
Jovan Geldon
Lead Farmers Kill It With Fire
29
|
Posted - 2011.09.15 07:16:00 -
[39] - Quote
CATPAIN KIRK wrote:Zinda, his face black, his eyes red
Shaka, when the walls fell
|
Abdiel Kavash
Paladin Order Fidelas Constans
18
|
Posted - 2011.09.15 07:34:00 -
[40] - Quote
Jovan Geldon wrote:CATPAIN KIRK wrote:Zinda, his face black, his eyes red Shaka, when the walls fell Abdiel, rolling on the floor, laughing. |
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Signal11th
26
|
Posted - 2011.09.15 07:42:00 -
[41] - Quote
Sassums wrote:GM Homonoia wrote:Sassums wrote:GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times. I call complete and total BS on that one. I have had a petition open since September 1st and it still has not been resolved. Like the poster above, I got a canned response a day later stating it went to the team that investigated the issue to begin with. That was almost 2 weeks ago, and I haven't heard a thing since. So either the GM staff is slow, or whatever team it went to, is even slower. This issue not an issue I caused, should have been resolved right away. Now 2 weeks later, I am still waiting for you guys to investigate and fix it. This type of communication is unacceptable. I was talking about unanswered petitions; these are petitions that have not received any answer at all yet. There are definitely petitions older then that in our system that have not been fully resolved yet. As I have no idea what your specific petition is about (and I cannot go on a hunt at the request of a forum post, this will have to happen through the petition system) I cannot make any comments on why your petition isn't resolved yet. Most likely it requires a very thorough or special investigation. For example, hacking cases may sometimes take several weeks to fully resolve. That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
Well you could always use a better password or stop downloading **** from dodgy sites??? You sound like the clients at our place, they have a 4 hour SLA but are on the phone moaning that we haven't called them back within 15 minutes.
Personally find the "moaning" system ok, used it 4 times and had a prompt (2 days) reply. People when they have nothing to complain about will invent something to complain about.
What we need is some GM to go rogue and start popping serial moaners in a "Death Wish" kinda of way (in-game of course ) God Said "Come Forth and receive eternal life!"-á I came second and won a toaster. |
Florestan Bronstein
United Engineering Services
41
|
Posted - 2011.09.15 07:46:00 -
[42] - Quote
Chopper Rollins wrote:I had a freighter showing cargo capacity unmodified by skills, so too small to add anything to. Any items of X added to a stack of X in freighter cargo would receive message of "Cargo = Y but is somehow packed to Y+150k" (Skills modified amount) I mentioned this in a petition, as well as the then new mods offlining when changing ships and undocking. Received a canned response about cargo window opening and closing. "We're working on it" Explained my original issues, mentioned that open/close window wasn't one of them. Received response assuring me that other people's cargo windows were being handled by minimising it as much as possible. Petition closed. Quick response and courtesy, 10/10. Relevance to my issues, 2/10
Workaround was, and still is, move stack to hangar, add to stack, move new larger stack to cargo, no problem. (Huh?)
Mods still offlining after change ship/undock.
SO it looks like there's a range of petition experiences being had, i know they're busy, but hey.
PS You 1337 people who never give money to CCP to play the game? I remain unimpressed. 15 a month is nothing to a grownup, just sayin'.
using the petition systems to get clarifications on bugs is pointless (and filing a bug report is not worth jumping through all the hoops ccp places in your way)
you only end up fighting the GM's ignorance over several messages and are finally told to please shut up and go file a bug report.
exception is of course when you want to (ab)use a bug that might be deemed an exploit |
Jita Alt666
188
|
Posted - 2011.09.15 07:51:00 -
[43] - Quote
GM Homonoia wrote:Sassums wrote:GM Homonoia wrote:Sassums wrote: That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
I cannot comment on your specific case, but let me assure you that these types of cases are incredibly complicated and involve lengthy and complex investigations. Cutting corners in these matters will result in far greater damage to your account and the accounts of all other players that are involved or affected. I know that it is painful and downright frustrating, but where account security is concerned a little patience will save even greater harm. I do understand, I apologize for my brashness, but it is frustrating after 2 weeks to not have a response or a solution and the fact that I got an account hacked really bugs me. I appreciate you sticking around to give us as much information as you can. That's ok, part of customer support is allowing a customer to vent their frustration. We do understand that stuff like this is truly painful and especially frustrating as the only thing you can do is sit and watch while a slow process crawls to that resolution. Despite what many may think, we truly do sympathize. And if bits of information like these help, even a little bit, then I am happy to provide them when I can.
You didn't let me vent my frustration. |
Alxea
U-208 Bacon Fortress Gaming Syndicate
26
|
Posted - 2011.09.15 08:02:00 -
[44] - Quote
Lady Spank wrote:If I contract you a tech II railgun will you stop crying? That is what I was going to say. lol |
Alxea
U-208 Bacon Fortress Gaming Syndicate
26
|
Posted - 2011.09.15 08:06:00 -
[45] - Quote
cyllan anassan wrote:Brock Nelson wrote:cyllan anassan wrote:Brock Nelson wrote:You know why it takes awhile for CCP to get back to you? Because there's 10,000 other idiot who are waiting to get something back...something like a single t2 module.
Big ******* deal.
Unless its something worth billions, take the loss and move on. A t2 railgun is what? 5 mins of shooting rats in missions? and why there are 10000 other people waiting, making excuses for CCP, bugs and lack of costumer service? this isnt a free game we pay a subscription for renting a server and it seems not much more. I dunno about you but its free for me of course , rich noobs buy expensive plex, 00 ganker griefers scammers earn billions and buy the plex , CCP gets even more money this way..... everyone happy.......... And I make my isk ransoming people and it pays for my free eve.
|
Nyio
Federal Navy Academy Gallente Federation
65
|
Posted - 2011.09.15 08:08:00 -
[46] - Quote
GM Homonoia wrote:At the moment our oldest unanswered petition in the game related queue (that is, not billing/account or technical related stuff, nor any special cases) is a little under 2 days old. However, we recently had a technical issue affecting all our outgoing mail (no clue what it was, I am not part of our operations department) that affected all petitions sent in through email instead of the client.
I have not looked into this particular case, but if the petition was sent in through email it would explain the delay. Also, petitions filed at the bend of the weekend and beginning of the week tend to take slightly longer then those filed later in the week, as petitions build up faster over the weekend. This explanation is not meant as an excuse, but simply to try and be transparent about our current queue status and waiting times.
Hi GM Homonoia, I must say I admire the way you always seem to be lurking on the forums, ready to answer stuff even on your own time sometimes. Here are a few questions for you if you would be so kind as to answer:
- Are you told by someone above you to be the "official" GM forum representative? - If not, do you think you guys should have such a representative? - Are you a Senior GM? - Shouldn't you be handling our petitions to help try speed things up, instead of answering silly questions on the forums?
Thank you.
Features & Ideas Discussion: Agent Finder, Black Holes Needs a banner here.. |
cyllan anassan
DEUS EX 1
12
|
Posted - 2011.09.15 08:40:00 -
[47] - Quote
[/quote]
There has never been a product in the history of mankind that is perfect. Why would you expect internet spaceships to be? Fifty thousand players log on at once, and you expect that not one of them will run into a problem? Not ever?
By sheer odds it has to happen. Server hiccups, a busted line of code here or there out of what is probably quadrillions. New exploits, new (or old) scams... I once lost a Navy Dominix due to lag. My connection hiccupped so briefly that both the server and my client thought I was still logged in. I was unable to move my ship and died to rogue drones. That's not CCPs fault, but it happens.
Stop expecting the impossible.[/quote]
how many people play team fortress 2 , battlefield , left for dead 2 etc, everyday, a million? you coulnt make those games with 10 developers on a 8 year contract and still look / play like crap.
they spend 2-3 years 100 programmers/artists working full throttle to make flashy games that work, and the bugs are resolved in 4-5 patches in the first 5 months. maximum. and no subscription fees.
we players are being taken for a ride by CCPs greediness
those are the facts the rest is fanboi BS
|
Signal11th
27
|
Posted - 2011.09.15 08:46:00 -
[48] - Quote
There has never been a product in the history of mankind that is perfect. Why would you expect internet spaceships to be? Fifty thousand players log on at once, and you expect that not one of them will run into a problem? Not ever?
By sheer odds it has to happen. Server hiccups, a busted line of code here or there out of what is probably quadrillions. New exploits, new (or old) scams... I once lost a Navy Dominix due to lag. My connection hiccupped so briefly that both the server and my client thought I was still logged in. I was unable to move my ship and died to rogue drones. That's not CCPs fault, but it happens.
Stop expecting the impossible.[/quote]
how many people play team fortress 2 , battlefield , left for dead 2 etc, everyday, a million? you coulnt make those games with 10 developers on a 8 year contract and still look / play like crap.
they spend 2-3 years 100 programmers/artists working full throttle to make flashy games that work, and the bugs are resolved in 4-5 patches in the first 5 months. maximum. and no subscription fees.
we players are being taken for a ride by CCPs greediness
those are the facts the rest is fanboi BS
[/quote]
Man I won't even pretend to think you thought that out? Your comparing fairly small static multiplayer games with EVE? Get a grip man. Max on any of those games is 64x64 players with what 10-30 diffrent types of weapons then you have EVE with anywhere between 35k-55k players each potentially with a ship that can use hundreds of different mods flying through 5k+ systems?
Yeah nice argument! God Said "Come Forth and receive eternal life!"-á I came second and won a toaster. |
cyllan anassan
DEUS EX 1
12
|
Posted - 2011.09.15 08:50:00 -
[49] - Quote
Signal11th wrote:There has never been a product in the history of mankind that is perfect. Why would you expect internet spaceships to be? Fifty thousand players log on at once, and you expect that not one of them will run into a problem? Not ever? By sheer odds it has to happen. Server hiccups, a busted line of code here or there out of what is probably quadrillions. New exploits, new (or old) scams... I once lost a Navy Dominix due to lag. My connection hiccupped so briefly that both the server and my client thought I was still logged in. I was unable to move my ship and died to rogue drones. That's not CCPs fault, but it happens. Stop expecting the impossible.
how many people play team fortress 2 , battlefield , left for dead 2 etc, everyday, a million? you coulnt make those games with 10 developers on a 8 year contract and still look / play like crap.
they spend 2-3 years 100 programmers/artists working full throttle to make flashy games that work, and the bugs are resolved in 4-5 patches in the first 5 months. maximum. and no subscription fees.
we players are being taken for a ride by CCPs greediness
those are the facts the rest is fanboi BS
[/quote]
Man I won't even pretend to think you thought that out? Your comparing fairly small static multiplayer games with EVE? Get a grip man. Max on any of those games is 64x64 players with what 10-30 diffrent types of weapons then you have EVE with anywhere between 35k-55k players each potentially with a ship that can use hundreds of different mods flying through 5k+ systems?
Yeah nice argument![/quote]
that gives you an excuse for lag perhaps....., not for the rest of the issues or why eve is so clearly starved of development.
it has been 8 years to sort this out...... yeah nice argument i agree with myself |
Signal11th
27
|
Posted - 2011.09.15 08:57:00 -
[50] - Quote
I don't disagree that EVE needs more work on it but anyone who works with computers will tell you that on one day everything is fine and the next day although nothing has changed the system goes to hell.
In fact I'm suprised it works as well as it does, especially with other games with 100x times less the players e.g TF2 BF2142 etc etc you still experience the odd bit of lag or a bomb out of the game. Rare but it does happen.
There might be 1million people playing these games but there are only a max of 128 on a server at any one time and you still get slight issues sometimes.
Yes EVE needs development or should I say EVE needs a drastic change of development focus but I imagine that if they did just start developing and fixing the errors and bugs people would then start to moan about the lack of new content. God Said "Come Forth and receive eternal life!"-á I came second and won a toaster. |
|
cyllan anassan
DEUS EX 1
12
|
Posted - 2011.09.15 09:16:00 -
[51] - Quote
Signal11th wrote:I don't disagree that EVE needs more work on it but anyone who works with computers will tell you that on one day everything is fine and the next day although nothing has changed the system goes to hell.
In fact I'm suprised it works as well as it does, especially with other games with 100x times less the players e.g TF2 BF2142 etc etc you still experience the odd bit of lag or a bomb out of the game. Rare but it does happen.
There might be 1million people playing these games but there are only a max of 128 on a server at any one time and you still get slight issues sometimes.
Yes EVE needs development or should I say EVE needs a drastic change of development focus but I imagine that if they did just start developing and fixing the errors and bugs people would then start to moan about the lack of new content.
look my point is simple
we have 10-20 people maxium working in we dont even know what, for a subscription fee.
look at the new star wars republic game.... ( i dont care about george lucas , obi wan or peter pan).
they spent millions and millions , 2-300 devs/musicians,2-3 years flat out, voice actors, everything is vocal, is not a click a text
go to b , kill 20 ships , come to back get paid do the same mission 300 times . (how many times have you done the assault, or
the blockade, )
or the same 50 missions.....?
i dont know /care if the star war game is god or crap, but they spent the money/ the staff, in making the best game they can
CCP spends our money on marketing / organizing pathethic " look at me i am so cool parties in iceland "....
stupid websites like the eve experience and other sleek BS to make people believe that
Eve is somekind of crysis/elite crossover masterpiece
well it isnt, it looks/plays closer to masters of orion 3 than crysis.
everytime i see a new trailer of eve i get angry at the total subversion of what eve is in reality and what they sell to the new
players.
dont you find it offensive the best content in eve are the promotional trailers and the intro movie? |
Signal11th
27
|
Posted - 2011.09.15 09:26:00 -
[52] - Quote
Can't really disagree with you at all on any of those points to be honest but as with any company when it gets to the bottom line they only thing that will "really" change the focus is when their money starts to dry up, until them no real amount of moaning etc will change it.
At the moment nothing has really changed for me in EVE (you could call that a problem in itself) so I keep paying and playing, if that changes then I will stop paying.
Unfortunately for things like the CSM and people hanging on their words/actions and no matter what his nibs Mittani says or does is not really going to change anything, All it will change is what they get told not what they do.
Like any company it looks after its bottom line and if the bean counters say that by dumbing it down or using NEX is going to make it ----isk then thats what going to happen before bugs fixing takes priority.
If a company is going to save 5k by sacking you or make 3k by keeping you, your arse will be out the door, thats just the way companies work now.
Really after spending only 3 years (feel sorry for the real vets) watching people moan about the same stuff and nothing has changed. Speak with your wallet because it's the only thing people listen too unfortunately. God Said "Come Forth and receive eternal life!"-á I came second and won a toaster. |
cyllan anassan
DEUS EX 1
12
|
Posted - 2011.09.15 09:31:00 -
[53] - Quote
Signal11th wrote:Can't really disagree with you at all on any of those points to be honest but as with any company when it gets to the bottom line they only thing that will "really" change the focus is when their money starts to dry up, until them no real amount of moaning etc will change it.
At the moment nothing has really changed for me in EVE (you could call that a problem in itself) so I keep paying and playing, if that changes then I will stop paying.
Unfortunately for things like the CSM and people hanging on their words/actions and no matter what his nibs Mittani says or does is not really going to change anything, All it will change is what they get told not what they do.
Like any company it looks after its bottom line and if the bean counters say that by dumbing it down or using NEX is going to make it ----isk then thats what going to happen before bugs fixing takes priority.
If a company is going to save 5k by sacking you or make 3k by keeping you, your arse will be out the door, thats just the way companies work now.
Really after spending only 3 years (feel sorry for the real vets) watching people moan about the same stuff and nothing has changed. Speak with your wallet because it's the only thing people listen too unfortunately.
i got 3 weeks left of my annual subscription, and a petition is open(but not answered... about a GM lying to me ) , is going to be a close race...........
or not so close perhaps....... |
Paul Clancy
Korpu no Byakko Tower of Dark Alliance
0
|
Posted - 2011.09.15 09:38:00 -
[54] - Quote
As the one of two members of our corp, who had their ships (Tengu and Rook) lost due to server-side issues and disconnections and reimbursed later (what includes all trainig time lost with Tengu too)... and time of waiting was just 8 days from start to complete and full resolving of all issues, I find quality of work of support people encouraging |
beor oranes
The Capitalist Protectorate Mad Scientists
1
|
Posted - 2011.09.15 10:41:00 -
[55] - Quote
cyllan anassan wrote:i got 3 weeks left of my annual subscription, and a petition is open(but not answered... about a GM lying to me ) , is going to be a close race...........
or not so close perhaps.......
Just stop logging in and don't worry about the petition. You clearly don't want to play the game (with all its faults), just cut your losses and stop whining.
I've put in a few petitions and they have all been answered fairly promptly though not always with the outcome I would have liked. If you have a real problem with the reply (or lack of one) to your petition then escalate it and get a senior GM to look at it. Whining on the forums and looking a bit like an idiot really doesn't help with your petition, as probably its not being dealt with by the the GM looking at the forum at this moment in time.
Yes we pay for the game, however continued payment is a choice and they aren't forcing people. You take the game as it is and if you are fed up with it as it is then stop paying or earn enough to pay with isk. I'm not saying CCP are the best games company around but they do make the game I enjoy playing the most so for now I will continue to pay, if that stops being the case I will move on.
If you are really dissatisfied with the game but want to continue to play then maybe be slightly more constructive and possibly try and run for CSM so you can talk directly to CCP about the issues you have with the game. It wont magically fix it but you might play a role in fixing part of the game you are unhappy with.
On a side note, GM Homonoia said that no petition is in the system that hasn't been responded to (not resolved) in longer than 2 days. Yes some petitions take longer than that time to get a resolution, but I would rather them actually look at my petition than just make a quick decision and resolve it on the spot.
If GM Homonoia is still looking at this thread I have a question; how many GM's are there? And how many (roughly) petitions are there per day/week? |
malaire
36
|
Posted - 2011.09.15 10:48:00 -
[56] - Quote
beor oranes wrote:On a side note, GM Homonoia said that no petition is in the system that hasn't been responded to (not resolved) in longer than 2 days. That was only for certain category. As I said earlier my petition which I made 28 days ago hasn't been responded to yet. (category: Exploits)
beor oranes wrote: And how many (roughly) petitions are there per day/week? A total of 418,100 petitions were filed in 2010 so that makes 1145 petitions per day ...
More stats here: http://wiki.eveonline.com/en/wiki/Petition_Statistics_-_Customer_Support_2010 Carebear -á* -áTrader -á* -áPerfect Music-á-á* -áNever Scamming -á* -áNever Pirating |
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GM Homonoia
Game Masters C C P Alliance
38
|
Posted - 2011.09.15 11:19:00 -
[57] - Quote
Nyio wrote: I must say I admire the way you always seem to be lurking on the forums, ready to answer stuff even on your own time sometimes.
You are quite welcome.
Nyio wrote: - Are you told by someone above you to be the "official" GM forum representative?
Nope, we do not have an official forum GM, it is a personal choice if we wish to respond here or not.
Nyio wrote: - If not, do you think you guys should have such a representative?
No, not really. In the end we have our community team, who are doing a fine job. If our presence is truly needed then CCP Guard or CCP Navigator can throw something at us across the room and yell at us to go and write something here.
Nyio wrote: - Are you a Senior GM?
Nope.
Nyio wrote: - Shouldn't you be handling our petitions to help try speed things up, instead of answering silly questions on the forums?
When I am on shift, yes (although I still spend some time each shift reading up on the forums; that is just smart work ethics), but at the moment I am having a holiday. GM Homonoia | Game Master |
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GM Homonoia
Game Masters C C P Alliance
38
|
Posted - 2011.09.15 11:26:00 -
[58] - Quote
beor oranes wrote: If GM Homonoia is still looking at this thread I have a question; how many GM's are there? And how many (roughly) petitions are there per day/week?
We have, roughly, between 60 and 70 GMs. This includes seniors and leads (who do not really answer petitions, but fulfill all the managerial tasks that are needed to run a department that is spread across 4 countries). Most experienced GMs spend about 30% of their time not answering petitions, but handling other projects; for seniors this may be higher. Examples are: - Working with our development teams so they know what tools we need each new expansion. - Working with QA to identify and help reproduce issues that are coming in through the petition system (even though you really should file a bug report, we often do try to follow up on bugs that cause you guys issues; after all, they generate petitions). - Auditing, training and writing documentation for other GMs. - Updating our knowledge bases. - Documenting new features each expansion for internal use. - Many other small projects that I am forgetting about now.
Each day we receive about 1200 petitions. On a slow day this may drop to 950, on weekends this may rise a little higher. On a patch day this can be anything from 1200 to 2500 petitions, GM Homonoia | Game Master |
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Nyio
Federal Navy Academy Gallente Federation
65
|
Posted - 2011.09.15 11:31:00 -
[59] - Quote
GM Homonoia wrote:Nyio wrote: - Are you told by someone above you to be the "official" GM forum representative?
Nope, we do not have an official forum GM, it is a personal choice if we wish to respond here or not. Nyio wrote: - If not, do you think you guys should have such a representative?
No, not really. In the end we have our community team, who are doing a fine job. If our presence is truly needed then CCP Guard or CCP Navigator can throw something at us across the room and yell at us to go and write something here. Nyio wrote: - Are you a Senior GM?
Nope. Nyio wrote: - Shouldn't you be handling our petitions to help try speed things up, instead of answering silly questions on the forums?
When I am on shift, yes (although I still spend some time each shift reading up on the forums; that is just smart work ethics), but at the moment I am having a holiday.
Thanks for the answers, I think I'm falling in love.. You should get a raise!
Now go enjoy that holiday. *Unplugs GM Homonoia's Internetz*
Features & Ideas Discussion: Agent Finder, Black Holes Needs a banner here.. |
Vyktor Abyss
The Abyss Corporation
13
|
Posted - 2011.09.15 12:33:00 -
[60] - Quote
I'll just chime in here and say I've noticed some very quick response times lately and on the whole they are much better these day in my experience.
I am sure in certain areas they are still flooded, like for ship reimbursement and such; but in other areas they are very quick to respond. For example last night I filed a petition regarding a faction standing loss and logged on today to find it had been replied to and action taken to resolve the issue.
I am not saying there isn't room for improvement, but I do feel the response times are improving at least from my perspective. Oh and one lovely (overdue) improvement is that filing a petition no longer locks up the rest of the client. I was free to type in other windows yesterday to search for information etc... A very small, but very welcome change. |
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GM Homonoia
Game Masters C C P Alliance
38
|
Posted - 2011.09.15 12:39:00 -
[61] - Quote
malaire wrote:beor oranes wrote:On a side note, GM Homonoia said that no petition is in the system that hasn't been responded to (not resolved) in longer than 2 days. That was only for certain category. As I said earlier my petition which I made 28 days ago hasn't been responded to yet. (category: Exploits) beor oranes wrote: And how many (roughly) petitions are there per day/week? A total of 418,100 petitions were filed in 2010 so that makes 1145 petitions per day ... More stats here: http://wiki.eveonline.com/en/wiki/Petition_Statistics_-_Customer_Support_2010
If an exploit petition has not been responded to in 28 days then there is likely a full investigation going on the issue. However, exploit petitions are a bit of a special case. Since we cannot communicate anything about exploits (specifically players using exploits; questions about exploits are, of course, answered, usually) and since these investigations may take a very long time (this sometimes needs a concerted effort from GMs, programmers, DBA and QA; and eventually a lead/manager to make a call) one can sometimes not hear for quite a while and then only get a 'Thank you, we have looked into the matter' answer.
These petitions can get frustrating for you, the customer, but it is essential that these are handled properly without cutting corners.
Btw, 28 days is extreme. If that is the case I advise you to check your EVE mail or normal email carefully. It happens quite often that we respond and the recipient simply didn't notice the mail or that the email that is tied to an account is not the email that the customer actively uses.
GM Homonoia | Game Master |
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malaire
36
|
Posted - 2011.09.15 13:04:00 -
[62] - Quote
GM Homonoia wrote:If an exploit petition has not been responded to in 28 days then there is likely a full investigation going on the issue. However, exploit petitions are a bit of a special case. Since we cannot communicate anything about exploits (specifically players using exploits; questions about exploits are, of course, answered, usually) and since these investigations may take a very long time (this sometimes needs a concerted effort from GMs, programmers, DBA and QA; and eventually a lead/manager to make a call) one can sometimes not hear for quite a while and then only get a 'Thank you, we have looked into the matter' answer.
These petitions can get frustrating for you, the customer, but it is essential that these are handled properly without cutting corners.
Btw, 28 days is extreme. If that is the case I advise you to check your EVE mail or normal email carefully. It happens quite often that we respond and the recipient simply didn't notice the mail or that the email that is tied to an account is not the email that the customer actively uses.
It is a question about whether IGB javascript + cache reading external application combination can be used to e.g. send automatic notifications when competitor makes better market order than what I have. (There was long discussion about this.) I think this should not be allowed, many other players think otherwise. As long as this issue remains unsolved, traders using such automatic notifications will have huge advantage over traders who are afraid to use it since at least in my opinion it is botting.
And I do know how petition answers are sent. I've made several Harrasment petitions (which get answered in 2-3 minutes ) so I am sure that I have not received any answer to this petition in 28 days. Carebear -á* -áTrader -á* -áPerfect Music-á-á* -áNever Scamming -á* -áNever Pirating |
Devil's Call
Oberon Incorporated Morsus Mihi
650
|
Posted - 2011.09.15 13:13:00 -
[63] - Quote
I send a petition less then 2 days ago and got an awnser this morning... I was pretty happy with the response time tbh:-). |
Ranger64511
Operational Detachment-Alpha The 0rphanage
7
|
Posted - 2011.09.15 15:16:00 -
[64] - Quote
I quite enjoy the response times and they are appropriate depending on the category that I file my petitions under. The longest one I had was about 2 weeks and this was a reimbursement petition. Join Us In the PEW PEW Operational Detachment-Alpha CEO |
Arcon Telf
N0 APOLOGY Controlled Chaos
4
|
Posted - 2011.09.15 15:34:00 -
[65] - Quote
A single t2 module? Wow, that's rich.
I have never had anything other than a fantastic experience with petitions, whether the resolution was in my favor or not.
People need to relax (I realize Eve attracts the great narcissists of the universe, so this is hard). |
Noir Bloodtear
Strange Energy Gentlemen's Agreement
2
|
Posted - 2011.09.16 17:15:00 -
[66] - Quote
Can you guys please reallocate additional resources to ban petitions. As we have been waiting for 10 days now without a CCP response. Any response is better than no response. Just let us know that you still exist, that you haven't just deleted the petition, or that you're investigating it. I would have thought that bans/billing/account related petitions would receive the highest priority, as they're directly related to earning you money. |
Lord Ryan
True Xero
128
|
Posted - 2011.09.16 17:29:00 -
[67] - Quote
Noir Bloodtear wrote:Can you guys please reallocate additional resources to ban petitions. As we have been waiting for 10 days now without a CCP response. Any response is better than no response. Just let us know that you still exist, that you haven't just deleted the petition, or that you're investigating it. I would have thought that bans/billing/account related petitions would receive the highest priority, as they're directly related to earning you money.
Good luck with that, they'll probably just ban you from the forms to shut you up. -á"Nerf it cause I can't fly it". I want to fly a badass Mon Calamari stlye-ácruiser painted to match my Tron clothes. |
Noir Bloodtear
Strange Energy Gentlemen's Agreement
2
|
Posted - 2011.09.16 17:46:00 -
[68] - Quote
Lord Ryan wrote:Noir Bloodtear wrote:Can you guys please reallocate additional resources to ban petitions. As we have been waiting for 10 days now without a CCP response. Any response is better than no response. Just let us know that you still exist, that you haven't just deleted the petition, or that you're investigating it. I would have thought that bans/billing/account related petitions would receive the highest priority, as they're directly related to earning you money. Good luck with that, they'll probably just ban you from the forms to shut you up. Well they did just lock my last thread where I asked if it was normal to never even send an email saying "You have been banned for X, for Y days". Their advice is to "file a petition" which is exactly what I'm asking about, because if they ignore my petitions then filing another won't do anything. And in fact can be used against me as a bannable offense if they claim I'm spamming the petition queue.
I asked about the process, they locked it. I mentioned that they were taking excessively long, they locked it. This thread has been going for a while, not locked... we'll see how long that lasts. |
Lord Ryan
True Xero
128
|
Posted - 2011.09.16 17:51:00 -
[69] - Quote
Noir Bloodtear wrote:Lord Ryan wrote:Noir Bloodtear wrote:Can you guys please reallocate additional resources to ban petitions. As we have been waiting for 10 days now without a CCP response. Any response is better than no response. Just let us know that you still exist, that you haven't just deleted the petition, or that you're investigating it. I would have thought that bans/billing/account related petitions would receive the highest priority, as they're directly related to earning you money. Good luck with that, they'll probably just ban you from the forms to shut you up. Well they did just lock my last thread where I asked if it was normal to never even send an email saying "You have been banned for X, for Y days". Their advice is to "file a petition" which is exactly what I'm asking about, because if they ignore my petitions then filing another won't do anything. And in fact can be used against me as a bannable offense if they claim I'm spamming the petition queue. I asked about the process, they locked it. I mentioned that they were taking excessively long, they locked it. This thread has been going for a while, not locked... we'll see how long that lasts.
it will be. -á"Nerf it cause I can't fly it". I want to fly a badass Mon Calamari stlye-ácruiser painted to match my Tron clothes. |
BigDaddyMcFatSacks
Space Olympics LLC
7
|
Posted - 2011.09.16 18:01:00 -
[70] - Quote
Lady Spank wrote:If I contract you a tech II railgun will you stop crying?
lol, exactly what i was thinking |
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Lharanai
Empyrean Guard
41
|
Posted - 2011.09.16 19:53:00 -
[71] - Quote
I have to make a statement here, I filed my first petition yesterday, and because of all the bashing here, I did not expect a fast response, which I got 5 minutes later and missed therefore :0
And I also do not agree with bashing Devs and GMs for spending time in the forum, if they wouldn't you would complain about the lack of interest about the forum.
I want to make that clear, I am not happy about Incarna because it gave me nothing essential but took away something (yes I am talking about the shiphangar). And the AUR thing, hey so far nobody is forced to use it.
But what makes me angry is all that indifferent bashing on CCP-people in the forums, whatever they do, they will get bashed. At the moment it is not easy to be an EVE employee, but someone has to do the job.
BUT that person who decided on the "DOOR" image for the static CQ should be punished.....severely...
Whenever you hear something in the news about a chainsaw massacre which involved a killer screaming "the DOOR, the DOOOORRRRR", yeah that will be me Touch my **** and I will **** your **** with an rusty **** and **** into your ****, and then I will **** your **** until you ******************** |
Lharanai
Empyrean Guard
41
|
Posted - 2011.09.16 20:02:00 -
[72] - Quote
Oh and as punishment for the "DOOR" I suggest, 500 hours of watching "Homeboys in Outer Space", nonstop and unpaid
Maybe I should explain my DOOR-hate'rage, I can only assume (or hope) you CCP guys chose that door image with the intent to give the player/user/customer (whatever) a looking forward message for future development, when the door is opening.
What I received, and I am only talking for myself, we took your shiphangar away, gave you a not really functional CQ and if you don't like it.....THERE's the DOOR, we don't need you as a player. Touch my **** and I will **** your **** with an rusty **** and **** into your ****, and then I will **** your **** until you ******************** |
Count Austheim
Raven's Flight Vanguard.
20
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Posted - 2011.09.16 23:01:00 -
[73] - Quote
Response is a line answering a versicle. If this ships a-¦rockin, then im strangling someone....
http://count-austheim.blogspot.com/ |
Lharanai
Empyrean Guard
41
|
Posted - 2011.09.16 23:17:00 -
[74] - Quote
you are wrong here, a versicle is not a question but an introduction which requests an answer Touch my **** and I will **** your **** with an rusty **** and **** into your ****, and then I will **** your **** until you ******************** |
leich
Sad Panda'z Ninja Unicorns with Huge Horns
5
|
Posted - 2011.09.16 23:43:00 -
[75] - Quote
I think part of the issue with petitions seems to be the 'our logs dont show anything' mentality it feels like we are getting
We have recently had a bug Occur (Im not going into details). It is a well known issue.
Now once we got the Gm's to accept there was an issue we were able to work with CCP to atleast find out what was causing the Bug and hopefully in future it will be fixed and atleast we can now use other tactics to avoid it.
Now to get the GM's to accept there was an issue was a nightmare. We had to down right harrass the GM's to get them to look into it.
If the GM's had used less canned responses and been a little more open to the fact there was an issue the problem the process wouldnt have felt as difficult.
Sometimes i think the only way to be safe would be to perminatly run the log server. |
Psyrelle
Coalition Of Gentlemen.
2
|
Posted - 2011.09.17 04:43:00 -
[76] - Quote
sometimes i like the response times and other i hate it so much.
i have had severel times where i have had to use alt number 2 or 3 to send petitions cause you are too slow to answear. of cause looking at the number 1200 per day is alot but still. the longest ive had a petition is 52 days about a bug that in the meantime had fixed itself but none the less a bug about the pos not accepting passwords no matter what. |
Nyio
Federal Navy Academy Gallente Federation
292
|
Posted - 2011.09.17 20:50:00 -
[77] - Quote
*Bump* CCP In-Game Event 2011.11.23 -áGÇó-á Nyio -áGÇó-á Grenade? |
Garia666
T.H.U.G L.I.F.E Xenon-Empire
7
|
Posted - 2011.09.17 21:29:00 -
[78] - Quote
been playing this game for over 8 years.. and customer support have been bad since day one. when you realy have something they can rarely help you out. its terrible |
Sassums
Wormhole Exploration Crew Transmission Lost
28
|
Posted - 2011.09.17 22:16:00 -
[79] - Quote
GM Homonoia wrote:Sassums wrote: That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
I cannot comment on your specific case, but let me assure you that these types of cases are incredibly complicated and involve lengthy and complex investigations. Cutting corners in these matters will result in far greater damage to your account and the accounts of all other players that are involved or affected. I know that it is painful and downright frustrating, but where account security is concerned a little patience will save even greater harm.
So I realize investigations can take some time, but with your most recent post, stating there are 60-70 various game masters why does it take so long to look at something as urgent as an account being hacked? The petition initially said it would have to wait for a Senior Game Master to respond, which I never heard from. It's been over 2 weeks now and I still have not heard from the actual teams that are investigating, all I have heard from yourself another GM in game is I have to wait. Wait Wait wait. But no real other information.
What is the reasoning behind this?
|
The Apostle
Doomheim
831
|
Posted - 2011.09.17 22:36:00 -
[80] - Quote
Quote:i got 3 weeks left of my annual subscription, and a petition is open(but not answered... about a GM lying to me ) , is going to be a close race...........
or not so close perhaps.......
And maybe, just maybe, if you go away, the GM's can delete your 10,000 complaints and move on to people with real issues.
/terminated
Did anyone click on the link for 2010 pettiion stats? Did anyone read the GM's comment about plus/minus 1200 petitions a day?
If a petition were processed every 5 minutes, that's 12 per hour. 20 GM's = 240 per hour. 5 hours = 1200. But ONLY if they take no longer than 5 minutes each.
And they still averaged 85% satisfaction.
So you get a canned response? I suspect that's an absolute neccessity. I also suspect that half the petitions are due to player error and a canned response would eliminate a reasonable portion of petitions when said player realises their error.
Perhaps if you guys stopped whining and petitioning such trivia, the GM's might have time to breath and enjoy life. I reckon they do a great job. I have never had an issue in almost 3 years. Never.
But perhaps I am a little more capable of resolving things without having my hand held.
Take an aspirin. If pain persists consult your local priest. WTB: An Austrian kangaroo!
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Hicksimus
Enslave. GIANTSBANE.
66
|
Posted - 2011.09.17 22:58:00 -
[81] - Quote
My longest response ever was 4 days and that's because a patch was coming and in my petition I noted it was more of a bug report so they didn't need to respond ever. Shortest response was about 5 minutes for a stuck petition(best customer service I have got in any game ever).
Where you really dumb enough to use railguns and to like them enough to buy the railgun spec book? Things I have realized from the EvE forums: Many people beleive cost means money and only money |
Nyio
Federal Navy Academy Gallente Federation
292
|
Posted - 2011.09.18 09:26:00 -
[82] - Quote
zzzZZ CCP In-Game Event 2011.11.23 -áGÇó-á Nyio -áGÇó-á Grenade? |
Poastmortem
0
|
Posted - 2011.12.05 21:42:00 -
[83] - Quote
I filled a petition over a week ago trying to get reimbursement. I'm starting to think they intentionally ignore these. |
Ranger 1
Ranger Corp
459
|
Posted - 2011.12.05 22:29:00 -
[84] - Quote
Poastmortem wrote:I filled a petition over a week ago trying to get reimbursement. I'm starting to think they intentionally ignore these.
Back to the grave with you, undead thing. To kill the enemy and break their toys!
It's not so much a mission statement,-áit's more like a family motto. |
Poastmortem
0
|
Posted - 2011.12.05 22:33:00 -
[85] - Quote
You cursed brat! Look what you've done! I'm melting! melting! |
Morganta
Peripheral Madness The Midget Mafia
476
|
Posted - 2011.12.05 22:39:00 -
[86] - Quote
GM Homonoia wrote:
I was talking about unanswered petitions; these are petitions that have not received any answer at all yet. There are definitely petitions older then that in our system that have not been fully resolved yet. As I have no idea what your specific petition is about (and I cannot go on a hunt at the request of a forum post, this will have to happen through the petition system) I cannot make any comments on why your petition isn't resolved yet. Most likely it requires a very thorough or special investigation. For example, hacking cases may sometimes take several weeks to fully resolve.
so people need to file petitions to find out the status of their petitions now?
sounds like the runaround to me
The American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy |
Barakkus
1150
|
Posted - 2011.12.05 22:48:00 -
[87] - Quote
Brock Nelson wrote:Did it ever occur to you that when the GM looked at your petition and see that its about a T2 Railgun "Oh this guy is whining about a module disappearing, lets give him the usual runaround and see if he goes away"
There's an intermittent bug that pops up from time to time where stuff just goes missing from your hangar until the next downtime. Friend of mine has lost a faction fit Machariel at least 3 or 4 times, usually ends up in his hangar the next day before his petitions are gotten to lol |
Niko Takahashi
United Starbase Systems
14
|
Posted - 2011.12.05 23:05:00 -
[88] - Quote
Lady Spank wrote:If I contract you a tech II railgun will you stop crying?
Exactly my idea.
People like the OP are the reason the petitions take so long to be answered in first place.
If the GM department would be sized according to petitions like this it would be bigger then the developer team.
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Niko Takahashi
United Starbase Systems
14
|
Posted - 2011.12.05 23:08:00 -
[89] - Quote
Sassums wrote:GM Homonoia wrote:Sassums wrote: That is unacceptable. Completely and totally unacceptable. Several weeks to fix an issue that was not caused by any fault of my own? I was lucky enough to get a hold of a GM in a chat channel and he informed me that the account was either hacked or associated with a known hacker. So now I have to wait for you guys to sort it out because someone hacked my account?
I cannot comment on your specific case, but let me assure you that these types of cases are incredibly complicated and involve lengthy and complex investigations. Cutting corners in these matters will result in far greater damage to your account and the accounts of all other players that are involved or affected. I know that it is painful and downright frustrating, but where account security is concerned a little patience will save even greater harm. So I realize investigations can take some time, but with your most recent post, stating there are 60-70 various game masters why does it take so long to look at something as urgent as an account being hacked? The petition initially said it would have to wait for a Senior Game Master to respond, which I never heard from. It's been over 2 weeks now and I still have not heard from the actual teams that are investigating, all I have heard from yourself another GM in game is I have to wait. Wait Wait wait. But no real other information. What is the reasoning behind this?
It stops you for botting |
First Lieutenant Dan
Science and Trade Institute Caldari State
16
|
Posted - 2011.12.05 23:10:00 -
[90] - Quote
Go play Runescape you guys. |
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Morganta
Peripheral Madness The Midget Mafia
476
|
Posted - 2011.12.05 23:16:00 -
[91] - Quote
Morganta wrote:GM Homonoia wrote:
I was talking about unanswered petitions; these are petitions that have not received any answer at all yet. There are definitely petitions older then that in our system that have not been fully resolved yet. As I have no idea what your specific petition is about (and I cannot go on a hunt at the request of a forum post, this will have to happen through the petition system) I cannot make any comments on why your petition isn't resolved yet. Most likely it requires a very thorough or special investigation. For example, hacking cases may sometimes take several weeks to fully resolve.
so people need to file petitions to find out the status of their petitions now? sounds like the runaround to me
just to be clear I fully agree this is the lamest petition ever filed, but I just had to question that GM remark and forgot to flame the OP
I'll try and be more dutiful in the future
The American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy |
Terminal Insanity
Convex Enterprises Unprovoked Aggression
145
|
Posted - 2011.12.05 23:28:00 -
[92] - Quote
GM's job is as repetitive as it gets. They answer hundreds of "How do i move my ship" questions each day, and you can imagine the other repetitive questions they're asked. Of course they give 'canned' responses, every major software support does this.
I had one that really scared me a few months ago too lol but **** happens. They seem to deal with the petitions really well compared to other games i've played
And the reason it takes so long in hacked account cases, is because they need to inspect every account associated with yours as well. They need to trace where all that isk went at each turn, and see if they can recover any of it without ******* over legit players who happened upon your money innocently
It sucks, but this is just another reason to make sure you change your passwords regularly, dont use the same password for other sites/games, and keep your antivirus up to date |
Herzog Wolfhammer
Sigma Special Tactics Group
268
|
Posted - 2011.12.05 23:51:00 -
[93] - Quote
The nerd rage is strong in this thread.
It's only a facking game.
Don't bother to move around in your hangar what you can't afford to replace, you knuckleheads.
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