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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
finight
State War Academy Caldari State
0
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Posted - 2012.05.18 01:35:00 -
[1] - Quote
"Game Masters are on duty 24 hours a day, 7 days a week"
Serious petition has been open 12 hours. Haven't had a response in 6 after i called you out on your mistake. Senior GM's are either lazy or to few. The petition system is awful.
Why hasn't CCP ever decided to fix this,you pay these people and they are absolutely terrible at their job, its one of the most needed features that needs MASS amounts of work.
If a GM responds to this before they respond to any of the petitions out there...then something is seriously wrong here.
(trolling inbound) |
Corina Jarr
Spazzoid Enterprises Purpose Built
756
|
Posted - 2012.05.18 01:36:00 -
[2] - Quote
Why are they on duty when not at work? Do you personally pay them overtime? |
Surfin's PlunderBunny
Hulkageddon Orphanage
1150
|
Posted - 2012.05.18 01:43:00 -
[3] - Quote
Why use an alt to post this? |
Jovan Geldon
SniggWaffe YOUR VOTES DON'T COUNT
418
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Posted - 2012.05.18 01:49:00 -
[4] - Quote
12 whole hours? Goodness, I don't how I could possibly live with having a problem in a video game for half a day |
Alavaria Fera
GoonWaffe Goonswarm Federation
753
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Posted - 2012.05.18 01:55:00 -
[5] - Quote
So, I thought discussing moderation wasn't a "thing" here. Apparently it actually is.
Edgy
Those who cannot adapt become victims of Evolugalbugaslugakjlwsdhvbzxd |
Morganta
Peripheral Madness The Midget Mafia
1147
|
Posted - 2012.05.18 01:55:00 -
[6] - Quote
a public call out with a faceless alt?
really? The American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy |
No More Heroes
GoonWaffe Goonswarm Federation
153
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Posted - 2012.05.18 02:09:00 -
[7] - Quote
GAS THREAD, BAN OP . |
masternerdguy
Inner Shadow NightSong Directorate
533
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Posted - 2012.05.18 02:17:00 -
[8] - Quote
It is a well documented phenomenon that people who complain about a petition on the forums get their thread locked and are told to petition it again. Things are only impossible until they are not. |
Doc Fury
Furious Enterprises
937
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Posted - 2012.05.18 02:19:00 -
[9] - Quote
The OP must be new around here.
Rage on, faceless one.
The accumulated filth of all their sex and murder will foam up about their waists and all the ho's and politicians will look up and shout 'Save us!' and I'll look down, and whisper 'no.' |
Serge Bastana
GWA Corp Unified Church of the Unobligated
508
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Posted - 2012.05.18 02:23:00 -
[10] - Quote
Your lack of face disturbs me WoW holds your hand until end game, and gives you a cookie whether you win or lose. EVE not only takes your cookie, but laughs at you for bringing one in the first place... |
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Lin-Young Borovskova
Science and Trade Institute Caldari State
8
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Posted - 2012.05.18 02:25:00 -
[11] - Quote
finight wrote:"Game Masters are on duty 24 hours a day, 7 days a week"
Serious petition has been open 12 hours. Haven't had a response in 6 after i called you out on your mistake. Senior GM's are either lazy or to few. The petition system is awful.
Why hasn't CCP ever decided to fix this,you pay these people and they are absolutely terrible at their job, its one of the most needed features that needs MASS amounts of work.
If a GM responds to this before they respond to any of the petitions out there...then something is seriously wrong here.
(trolling inbound)
Trolling CCP guys/gals and admit it might bring you forum ban. Granted, I almost know what I'm talking about |
Xercodo
Disturbed Friends Of Diazepam Dark Matter Coalition
1084
|
Posted - 2012.05.18 02:31:00 -
[12] - Quote
To legitimately reply to the OP may we ask which category was the petition you filed? Things like stuck agents and missions would be answered within a few minutes to half an hour. Personally, my last experience with a petition like this resulted in us sending half a dozen messages back and forth and the whole deal was resolved within a couple hours or so form the first submit.
If your petition is regarding billing or an account hacking or something similar the system can take several days up to a week or two just to get a response let alone get it resolved. These take so long cause they take their time in collecting data and verifying things. I will admit that the silence we get in the meantime is something they should work on though.
If it's a ship reimbursement expect it to take about from a few days to a week and a half from start to resolved. These cases takes some log checking too but as I can imagine this sorta data is easier to get a hold of.
This stuff I'm talking about is loosely based on past GM responses to problems such as these. So yes, it is possible you get a GM response to this thread but don't really expect one. They only really post to forums when they're off duty and bored xD The Drake is a Lie |
Torneach
Emrys Enterprises
131
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Posted - 2012.05.18 02:39:00 -
[13] - Quote
You know...
Your petition is very likely not the only one in the system.
Why should yours be moved up in the queue? |
Greyscale Dash
Science and Trade Institute Caldari State
17
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Posted - 2012.05.18 02:41:00 -
[14] - Quote
Torneach wrote:You know...
Your petition is very likely not the only one in the system.
Why should yours be moved up in the queue?
Every snowflake is unique and special. That's why.
EDIT: Just do all petitions on a Last In First Out structure, or a stack if you will. |
knulla
School of Applied Knowledge Caldari State
16
|
Posted - 2012.05.18 02:52:00 -
[15] - Quote
Torneach wrote:You know...
Your petition is very likely not the only one in the system.
Why should yours be moved up in the queue?
That defense is stupid and I see it used all the time way to often.
CCP does need to hire more GMs and get faster at their work, they even said so themselves and they do not deserve slack on this because they should have had the amount of GMs needed 3 or 4 years ago since population is almost the same as back then. What did they do? fire people more than they hire? but their company is doing financially good, so in other words, they are cutting corners on expenses to make more profit hurting us.
Because of that I agree with OP, even if his petition takes 12 hours or 12 days. |
Torneach
Emrys Enterprises
131
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Posted - 2012.05.18 02:55:00 -
[16] - Quote
knulla wrote:but their company is doing financially good, so in other words, they are cutting corners on expenses to make more profit hurting us.
You do know that CCP recently fired 20% of its staff, right?
|
knulla
School of Applied Knowledge Caldari State
16
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Posted - 2012.05.18 02:59:00 -
[17] - Quote
Torneach wrote:knulla wrote:but their company is doing financially good, so in other words, they are cutting corners on expenses to make more profit hurting us. You do know that CCP recently fired 20% of its staff due to financial over extension, right?
Meaning what? company fucks up so I as a consumer should "bear with them in these harsh times"? No, I should not and that was my point, get it? |
Torneach
Emrys Enterprises
132
|
Posted - 2012.05.18 03:16:00 -
[18] - Quote
knulla wrote:Torneach wrote:knulla wrote:but their company is doing financially good, so in other words, they are cutting corners on expenses to make more profit hurting us. You do know that CCP recently fired 20% of its staff due to financial over extension, right? Meaning what? company fucks up so I as a consumer should "bear with them in these harsh times"? No, I should not and that was my point, get it?
Actually, yes, that's exactly what I'm saying. There comes a time when people need to have a little compassion, a little patience, a little humanity. Yeah, CCP messed up things financially. So they're struggling a little. Heck - the whole world is struggling financially.
Yes, it would be better for CCP to hire more GMs. However, right now, it seems that they just aren't able to do so. So petitions will probably take a little longer to happen.
Does this mean you need to rage at them? No. It won't fix anything. Just slip in a little note in whatever correspondence you want to send them, and go along your merry way.
All of us have failed to meet expectations at least once in our lives. Does that mean everyone should shun us? Nope.
Be a decent, patient person, and just understand that nobody is perfect, and nobody will always live up to your expectations - whether you pay them or not. |
Surfin's PlunderBunny
Hulkageddon Orphanage
1150
|
Posted - 2012.05.18 04:27:00 -
[19] - Quote
Torneach wrote:
All of us have failed to meet expectations at least once in our lives.
Not me, I am awesome |
Ranger 1
Ranger Corp
1910
|
Posted - 2012.05.18 04:34:00 -
[20] - Quote
Puny troll. When I check troll in the dictionary, it has a photo shopped picture of you standing somewhere in the vicinity of a point.
Also, I can kill you with my brain. |
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Vera Algaert
Republic University Minmatar Republic
133
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Posted - 2012.05.18 06:37:00 -
[21] - Quote
knulla wrote:Torneach wrote:You know...
Your petition is very likely not the only one in the system.
Why should yours be moved up in the queue? That defense is stupid and I see it used all the time way to often. CCP does need to hire more GMs and get faster at their work, they even said so themselves and they do not deserve slack on this because they should have had the amount of GMs needed 3 or 4 years ago since population is almost the same as back then. What did they do? fire people more than they hire? but their company is doing financially good, so in other words, they are cutting corners on expenses to make more profit hurting us. Because of that I agree with OP, even if his petition takes 12 hours or 12 days. http://www.ccpgames.com/en/jobs/job-details.aspx?jobid=370
"Needs to be able to start work in middle to late May" suggests this job offering has been unfilled for some time now, CCP even advertised this position via twitter a few days ago.
It seems that finding people willing to move to Reykjav+¡k is harder than expected (one goal of the layoffs was to consolidate more of CCP's operations into the Reykjav+¡k office - the customer support guys in Atlanta were not simply fired but could choose between layoff and moving to Iceland; looks like that idea backfired as it's much easier to find GMs willing to work in the US than in Iceland). |
knulla
School of Applied Knowledge Caldari State
16
|
Posted - 2012.05.18 06:43:00 -
[22] - Quote
Want compassion? Try playing this game since release and still being here today, you know how much slack we players have cut CCP over the years? Now you want compassion because they fired people which was shortsighted because they reacted to initial down turn a result by them making an expansion no one wanted.
(they did not intend to consolidate CCP until after that.)
So you are compassionate ha?
Then show some compassion for those of us waiting weeks for a ticket response, longer response than in a Free2play MMORPG or how about some compassion for those at ccp that lost their jobs? Or how about the GMs working under staffed?
Oh and if you didn't know, you don't get loyalty points for your posting. |
knulla
School of Applied Knowledge Caldari State
16
|
Posted - 2012.05.18 06:47:00 -
[23] - Quote
Like I said, they ****** up. They have done that a lot lately. Perhaps they need better management? In any case, I don't forgive those mistakes, mistakes that could have been avoided if they took the time to think through their decisions before making them final. |
Rond Dorlezahn
Blue Republic RvB - BLUE Republic
15
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Posted - 2012.05.18 06:52:00 -
[24] - Quote
knulla, righteous knight of the faceless alt army, first of her name, slayer of all injustice on the internets. Woe be unto the multimillion dollar company who incurs her wrath.
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knulla
School of Applied Knowledge Caldari State
16
|
Posted - 2012.05.18 06:56:00 -
[25] - Quote
Rond Dorlezahn wrote:knulla, righteous knight of the faceless alt army, first of her name, slayer of all injustice on the internets. Woe be unto the multimillion dollar company who incurs her wrath.
Hey what is the problem? OP whines about customer support, why not let him do that? Do you feel like a righteous knight when you defend CCP?
by the way, enjoying your eve uni war |
Shian Yang
140
|
Posted - 2012.05.18 07:24:00 -
[26] - Quote
Torneach wrote:Actually, yes, that's exactly what I'm saying. There comes a time when people need to have a little compassion, a little patience, a little humanity. Yeah, CCP messed up things financially. So they're struggling a little. Heck - the whole world is struggling financially.
Yes, it would be better for CCP to hire more GMs. However, right now, it seems that they just aren't able to do so. So petitions will probably take a little longer to happen.
Does this mean you need to rage at them? No. It won't fix anything. Just slip in a little note in whatever correspondence you want to send them, and go along your merry way.
All of us have failed to meet expectations at least once in our lives. Does that mean everyone should shun us? Nope.
Be a decent, patient person, and just understand that nobody is perfect, and nobody will always live up to your expectations - whether you pay them or not.
Greetings capsuleer Torneach,
You, sir, have a decent outlook on things.
knulla wrote:Want compassion? Try playing this game since release and still being here today, you know how much slack we players have cut CCP over the years? Now you want compassion because they fired people which was shortsighted because they reacted to initial down turn a result by them making an expansion no one wanted.
You on the other hand ...
I love how you can be so upset and yet keep on forking over money for it - directly or indirectly.
Regards,
Shian Yang |
knulla
School of Applied Knowledge Caldari State
16
|
Posted - 2012.05.18 07:49:00 -
[27] - Quote
Shian Yang wrote: You on the other hand ...
I love how you can be so upset and yet keep on forking over money for it - directly or indirectly.
Regards,
Shian Yang
Paying=Don't complain?
I guess you never had to send the food back at a restaurant or complain about bad support for anything you ever bought in your life, or ever had to use a warranty?
Perhaps you are too young and are yet to make your own money to care about what you pay for and have little grasp of what you as a consumer are entitled to, in either case you are wrong and that is also why most countries have laws regarding these matters, because the people want and need it.
Oh and by the way, CCP had great support when it cames to tickets in my experience a year ago, now that has changed. If they had 1month petition times for people over a9 year period no one would still play this game, when I talk about cutting slack I also refer to all the other issues we had to deal with.
By the way, I also did not play a few years because of the scandal with devs cheating etc.
I am not a loyal fanatic, pepsi or coke? who gives a ****, if it is good now you will get my money. |
Nirnias Stirrum
Tr0pa de elite. Against ALL Authorities
164
|
Posted - 2012.05.18 08:03:00 -
[28] - Quote
A petition that you as the submitter deem "serious", to a GM or developer they more than likely deem it "not serious" as they may either A. be already aware of it, or B. have not read your petition yet, (ya know with the whole queuing system and all that).
If it was as serious as you only hint at and dont say what the issue is, and a GM has not responded yet... then trust me... its not serious at all and your just being a whiny little git trying to get your way. |
Shian Yang
142
|
Posted - 2012.05.18 08:15:00 -
[29] - Quote
knulla wrote:Paying=Don't complain?
Greetings capsuleer,
Are you impaired in some fashion? I did not say that. Why are you pretending I did?
I said you are a fool for continuing to throw money at something you perceive as being of poor quality. One does not reward sub-standard performance.
At least sensible adults do not. You would not pay the restaurant and keep on going back there night after night if you had to keep on sending the food back, would you?
knulla wrote:Perhaps you are too young and are yet to make your own money to care about what you pay for and have little grasp of what you as a consumer are entitled to, in either case you are wrong and that is also why most countries have laws regarding these matters, because the people want and need it.
Or perhaps I am old enough, mature and financially stable enough to not have a massive chip of entitlement on my shoulder for a measly $15 per month. Especially as I've not signed any service level agreements or seen any guarantee of performance from the company regarding this and thus far their performance and reactions to me have been more than acceptable by a reasonable standard.
Regards,
Shian Yang |
knulla
School of Applied Knowledge Caldari State
17
|
Posted - 2012.05.18 08:17:00 -
[30] - Quote
Nirnias Stirrum wrote:A petition that you as the submitter deem "serious", to a GM or developer they more than likely deem it "not serious" as they may either A. be already aware of it, or B. have not read your petition yet, (ya know with the whole queuing system and all that).
If it was as serious as you only hint at and dont say what the issue is, and a GM has not responded yet... then trust me... its not serious at all and your just being a whiny little git trying to get your way.
Or it could be serious and GM made a forum post stating they are hiring, understaffed and apologized even that they have yet to get to your ticket.
None of which are reasons that the op is whiny spoiled brat. He could be, but at the moment I also know people with 1month tickets about minor things such as billing issues and loosing all their assets in the game due to bug...
I do find this thread interesting, in the sense why some gamers feel the need to defend an issue of this nature. Better just leave it alone or help make CCP aware of the issue even more so than they are currently and perhaps force them to be faster in their Reconstruction of CCP, whatever that means. |
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