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Thread Statistics | Show CCP posts - 0 post(s) |
Athanasia Athena
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Posted - 2009.08.04 21:57:00 -
[151]
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Arjen1705
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Posted - 2009.08.04 21:58:00 -
[152]
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RaZZZaR
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Posted - 2009.08.04 22:05:00 -
[153]
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Draskuul Vrallis
The Graduates Morsus Mihi
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Posted - 2009.08.04 22:12:00 -
[154]
The animosity of the playerbase towards GMs really boils down to:
- Copy-and-paste / bot replies
- The myriad of (mostly lag-related) issues that lead to "our logs don't show that" responses.
Fix the lag and you fix most of the second issue. I know this is being worked on, and I have enough technical background to fully appreciate the issues in hand. Since some of the issues are inherently unsolvable without MAJOR changes to the codebase, it would be nice to see some effort made towards 'working around' the desync issues caused by the lag (thus generating petitions), or at the very least helping provide feedback for the logs when these conditions occur. If you can't fix it, make it easier to clean up afterwards.
--------
On the point of testing GMs at hire, this may not be possible. I'm sure a number of GMs are in the US office by now. From what I understand in many states hiring exams are forbidden (because, as any American knows, every test of every form are always racist, but that's another flamebait topic).
What they could do, though, is test after hire to weed out the incompetent and provide remedial training. If they don't make the cut after that then they can be ditched easily if it's a work-at-will state.
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Cidrolin
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Posted - 2009.08.04 22:15:00 -
[155]
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Elitess
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Posted - 2009.08.04 22:22:00 -
[156]
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Jimer Lins
Noir. Noir. Mercenary Group
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Posted - 2009.08.04 22:30:00 -
[157]
Supported.
It'd be nice if I thought the GMs even played the game.
Killboard-Declarations of War Podcast |
The Jackhammer
Unity Thru Aggression Unity Thru Aggression.
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Posted - 2009.08.04 22:39:00 -
[158]
Originally by: Jimer Lins It'd be nice if I thought the GMs even played the game.
They did .. they ran with BoB .. why do you think calls seemed to always go their way
supported
Mmmmm,
The Jackhammer
Banners and Signatures by: Kalen Vox
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Alekseyev Karrde
Noir. Noir. Mercenary Group
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Posted - 2009.08.04 22:44:00 -
[159]
GM closing petition faster than it could have been humanly possible to read (literally 3 seconds). ---
Zombie Apocalypse Guitar-Wielding Superteam |
Joshua MIstweaver
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Posted - 2009.08.04 22:54:00 -
[160]
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ProSaturn
hirr Morsus Mihi
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Posted - 2009.08.04 22:55:00 -
[161]
Supported
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Gideon Goldenbelly
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Posted - 2009.08.04 22:55:00 -
[162]
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Yuki YokaiYasha
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Posted - 2009.08.04 22:56:00 -
[163]
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Ameri Boi
hirr Morsus Mihi
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Posted - 2009.08.04 23:20:00 -
[164]
rawr
pew pew boom boom FLASH splat. |
Kim Wilde
Covenant
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Posted - 2009.08.04 23:20:00 -
[165]
while i dont feel the gm team are hopeless there is definitive room for improvements! after having the c+p response enough to just ask for escalation if i get it and the gm failing to read the pet enough so that senior gm kicked it back to the lower gm
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Shogie Etiene
The Graduates Morsus Mihi
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Posted - 2009.08.04 23:46:00 -
[166]
Supported
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Damagran
The Graduates Morsus Mihi
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Posted - 2009.08.04 23:49:00 -
[167]
100% agree
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Corina Slade
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Posted - 2009.08.04 23:51:00 -
[168]
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Zeraphine Akarii
Noir. Noir. Mercenary Group
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Posted - 2009.08.05 01:17:00 -
[169]
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xMada Fuka
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Posted - 2009.08.05 01:27:00 -
[170]
Yep, it is time to grow with your clientele..... get support to your customers like a they deserve. Generic answers are so lame.
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Artus Hasius
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Posted - 2009.08.05 01:29:00 -
[171]
Finally someone speaks up. I hope that CCP will not just ignore this like they did in the past for similar issues.
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Wap Pie
The Graduates Morsus Mihi
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Posted - 2009.08.05 02:37:00 -
[172]
-
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Barsak Kressel
4S Corporation Morsus Mihi
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Posted - 2009.08.05 02:37:00 -
[173]
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Blazde
4S Corporation Morsus Mihi
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Posted - 2009.08.05 02:44:00 -
[174]
Originally by: Mashashige
Increasing GM count in order to reduce stress on each GM, so we get the feeling of being answered by REAL humans and not a C+P machine
Strongly disagreeing with this idea. I think they need good old fashioned quality over quantity. The problem with giving players bull**** replies is they just reply back, often padding out their original petition with more information that isn't really neccesary and adding all kinds of meta-arguments to explain why their problem is important, then getting into debates with the GMs about the petition itself. If the original GM who replied to the petition was competent and properly incentivised to just resolve it as quickly as possible (and if he can't immediately then spend time learning how to) there'd be a decrease in the number of petitions that need replies. Then all the useless GMs that mostly just type 30 second replies and take pleasure in watching their victims squirm can be layed off.
Yes more good GMs are needed, but more GMs please no. The GM stress I'm sure is a mirror image of the player stress that comes from dealing with the bad apple GMs on a daily basis.
The worst effect of bad GMs is when they make a bad descion and for whatever reason the more competent ones decide to back them up and present a unified front. This seems (anecdotally) to happen much less than it used to, which is perhaps an acknowledgement by the whole department that they are lumbered with so many non-serious GMs that it's impossible to hide it anymore. _
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Dr BattleSmith
PAX Interstellar Services
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Posted - 2009.08.05 03:14:00 -
[175]
So I've been docked for the last week waiting for a GM response after the initial auto-FAQ bot reply.
Will I get a refund for that week?
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R3V0LV3R
Revolt Industries
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Posted - 2009.08.05 03:26:00 -
[176]
I support this. I have had both bad and good GM's My experience tends to vary. Although I will admit, alot of the answers i get are copy-pasted responses, and that REALLY makes me mad. It is almost like they didnt want to put forth the effort to write something. It honestly makes me a little crazy sometimes.
But there are the good times too. ----
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Onerous One
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Posted - 2009.08.05 03:32:00 -
[177]
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Ifni Zen
hirr Morsus Mihi
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Posted - 2009.08.05 04:48:00 -
[178]
---- rawr |
Batolemaeus
Money Liberation Services Corp
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Posted - 2009.08.05 05:00:00 -
[179]
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Watain
Caldari Oberon Incorporated Morsus Mihi
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Posted - 2009.08.05 05:11:00 -
[180]
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