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Author |
Thread Statistics | Show CCP posts - 9 post(s) |
quickshot89
No trouble in the midst STR8NGE BREW
12
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Posted - 2012.06.06 17:27:00 -
[31] - Quote
Daveion Steel wrote:
Then why send his account the Email? he is not a trail account and you cannot have more than one account for the same email address?
You can have more than 1 per email
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.06 17:31:00 -
[32] - Quote
Daveion Steel wrote:Then why send his account the Email? he is not a trail account and you cannot have more than one account for the same email address?
Seems to me that you should honour the offer.
It is possible to have multiple accounts registered with the same email address. We would be more than happy to look into this and help resolve the issue. Please would you kindly have him create a petition using the following link:
https://support.eveonline.com/Pages/Login.aspx?ReturnUrl=%2fPages%2fPetitions%2fMyPetitions.aspx
or by sending an email direct to [email protected] so that we can assist. |
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Cupertino
Castellum
0
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Posted - 2012.06.07 11:05:00 -
[33] - Quote
This promo was rather messy in its execution. It's not good to send customers special deals and then snatch them away.
I came back to Eve last week, and I was given 15 free days when I reactivated my account. On Thursday I received this offer, only to be told that I wasn't eligible (after a two day wait for support) because I wasn't a trial account, even though I haven't paid for Eve in nearly six years. Account management tells me I'm on '15 free days', but Support quibbles and tells me this is not a trial.
Offers are supposed to make players happy and attract them to Eve, but treating returning players like this will only generate negative feeling and turn people away. I was going to come back, but I'm having second thoughts about resubscribing after this. |
ChromeStriker
The Riot Formation Get Off My Lawn
121
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Posted - 2012.06.07 11:21:00 -
[34] - Quote
To all,
Also note that the price/ month for uk players has changed recently (fom $ to -ú) - Nulla Curas |
cpu939
Eternal Darkness. SpaceMonkey's Alliance
18
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Posted - 2012.06.07 11:48:00 -
[35] - Quote
ho on earth did this pass the ok to send -
is it clear and to the point - no is it misleading - yes is it making more work for ccp's gm - yes is it making customers that might have returned pissed at ccp - more then likely
the person that created the email need to be talked to and this should not be allowed to happen again.
GM Hummingbird thanks for taking the time to reply it is nice when ccp employees get customer service right. |
Tear Anasarsy
Eagle Industrial Corporation
5
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Posted - 2012.06.07 12:15:00 -
[36] - Quote
cpu939 wrote:ho on earth did this pass the ok to send -
is it clear and to the point - no is it misleading - yes is it making more work for ccp's gm - yes is it making customers that might have returned pissed at ccp - more then likely
the person that created the email need to be talked to and this should not be allowed to happen again.
GM Hummingbird thanks for taking the time to reply it is nice when ccp employees get customer service right.
I would simply just petition with false advertising of a product and be done with it. As the email was sent to a UK registered email the False advertisement UK law would apply.
http://www.asa.org.uk/
ASA Website wrote:The ASA is the UK's independent regulator of advertising across all media, now including marketing on websites. We work to ensure ads are legal, decent, honest and truthful
Although, to be fair, I do not study Law, so don't take it as gospal! |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.07 18:10:00 -
[37] - Quote
Cupertino wrote:This promo was rather messy in its execution. It's not good to send customers special deals and then snatch them away.
I came back to Eve last week, and I was given 15 free days when I reactivated my account. On Thursday I received this offer, only to be told that I wasn't eligible (after a two day wait for support) because I wasn't a trial account, even though I haven't paid for Eve in nearly six years. Account management tells me I'm on '15 free days', but Support quibbles and tells me this is not a trial.
Offers are supposed to make players happy and attract them to Eve, but treating returning players like this will only generate negative feeling and turn people away. I was going to come back, but I'm having second thoughts about resubscribing after this. Sorry for being a bit slow coming back to you, I kept an eye on this thread up until this morning and then got all bogged down in answering petitions.
I'm sorry to hear about your troubles in returning to New Eden, I'm afraid that reactivating an existing account with an offer of free days is rather different than having a trial account and it's pretty hard to work around this distinction. Both kinds of accounts have a specifically different status (one having been upgraded and the other never having been so) so it's not possible to cross select offers for different account types.
Glad to hear that you have already been in contact with Customer Support, I would certainly recommend that if the information you have received so far doesn't make sense in terms of your own account(s) then you should ask for further clarification or even for a second opinion - we won't hold it against you. Our purpose in life is to support our customers after all, sadly this does sometimes mean having to explain that someone else got an offer that you weren't eligible for. |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.07 18:14:00 -
[38] - Quote
cpu939 wrote:ho on earth did this pass the ok to send -
is it clear and to the point - no is it misleading - yes is it making more work for ccp's gm - yes is it making customers that might have returned pissed at ccp - more then likely
the person that created the email need to be talked to and this should not be allowed to happen again.
GM Hummingbird thanks for taking the time to reply it is nice when ccp employees get customer service right. Thanks, and I'm glad to help!
I'm not quite clear which offer you are referring to here, during the course of this thread there have been snippets from a few different offers quoted which is extra confusing when you put them all together.
I understand that having multiple offers running at the same time can cause a bit of confusion, it's trying to find a balance between having something on offer for as many groups as possible and not just presenting you guys with a big jumble of info where one bit applies to one of your accounts where you wanted to use something different.
Like I mentioned before, we are here to help you unravel the various offers and see what can be applied to any individual account if you would care to get in touch with us by making a ticket with your questions.
Also, feedback is welcome, if you find something particularly out of whack and can't make head nor tail of it please let us know |
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cpu939
Eternal Darkness. SpaceMonkey's Alliance
19
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Posted - 2012.06.07 22:56:00 -
[39] - Quote
GM Hummingbird wrote:Thanks, and I'm glad to help! I'm not quite clear which offer you are referring to here, during the course of this thread there have been snippets from a few different offers quoted which is extra confusing when you put them all together. I understand that having multiple offers running at the same time can cause a bit of confusion, it's trying to find a balance between having something on offer for as many groups as possible and not just presenting you guys with a big jumble of info where one bit applies to one of your accounts where you wanted to use something different. Like I mentioned before, we are here to help you unravel the various offers and see what can be applied to any individual account if you would care to get in touch with us by making a ticket with your questions. Also, feedback is welcome, if you find something particularly out of whack and can't make head nor tail of it please let us know
i'm on about the same one as the op the -ú4.99 no where in the advert does it state trial accounts only.
as a company ccp should make it clear what the offer is for, on any advert before sending it out. now ccp got it wrong this time I'm hoping they will learn and do it right next time
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