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Author |
Thread Statistics | Show CCP posts - 9 post(s) |
Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.04 13:43:00 -
[1] - Quote
My son wishes to return to Eve and has recieved a CCP email stating that he could return to Eve for 30 days for -ú4.99
"EVE Online: Pound for Pound a great value - -ú4.99 for 30 Days GÇô Join us"
However when click the link the offer is not visable, instead it is -ú9.99 for 30 days.
Anyone have details on how to actually apply the offer? |
Alexandra Delarge
The Korova
67
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Posted - 2012.06.04 15:03:00 -
[2] - Quote
That offer was only valid for the weekend. |
Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.04 15:18:00 -
[3] - Quote
"Offer expires June 17th, 2012"
Copy and paste from the email |
Mira Robinson
United Amarr Templar Legion
1
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Posted - 2012.06.04 15:43:00 -
[4] - Quote
Wish I got an email like that. Came back last week from an 11-month hiatus. |
Private Pineapple
Republic University Minmatar Republic
43
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Posted - 2012.06.04 15:56:00 -
[5] - Quote
I had the same problem. I paid $20 for this account even though there were offers everywhere on the site saying I only had to pay $10. I filed a petition but no responses yet. |
Surfin's PlunderBunny
Blue Republic RvB - BLUE Republic
1374
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Posted - 2012.06.04 15:58:00 -
[6] - Quote
I believe you have to make a new account |
Private Pineapple
Republic University Minmatar Republic
43
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Posted - 2012.06.04 16:13:00 -
[7] - Quote
Surfin's PlunderBunny wrote:I believe you have to make a new account
But does it work if you started with a trial? I had a 21 day trial and when I upgraded it to a real account I had to pay $20 instead of $10. |
Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.04 16:15:00 -
[8] - Quote
I wish I had just copied the entire mail, but alas, here is some more of the email:
"Return to EVE online for only -ú4.99 for your first 30 days and dive back into the virtual universe by which all others are measured. You read that price right, by the way; CCP now accepts Pounds with adjusted pricing exclusively for our UK players."
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Hrothgar Nilsson
16
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Posted - 2012.06.04 16:16:00 -
[9] - Quote
Private Pineapple wrote:Surfin's PlunderBunny wrote:I believe you have to make a new account But does it work if you started with a trial? I had a 21 day trial and when I upgraded it to a real account I had to pay $20 instead of $10. Probably had to have a paying account that lapsed. Hulk Insurance Services: https://forums.eveonline.com/default.aspx?g=posts&t=115786 --Gap coverage to help cover the difference between SCC maximum payout and the market price of your Hulk. -á --All policies refundable upon request. |
Private Pineapple
Republic University Minmatar Republic
43
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Posted - 2012.06.04 16:43:00 -
[10] - Quote
Hrothgar Nilsson wrote:Private Pineapple wrote:Surfin's PlunderBunny wrote:I believe you have to make a new account But does it work if you started with a trial? I had a 21 day trial and when I upgraded it to a real account I had to pay $20 instead of $10. Probably had to have a paying account that lapsed.
The advert says "BUY EVE THIS WEEKEND FOR 50% OFF!" and that's what I did except it was not 50% off. |
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Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.04 16:47:00 -
[11] - Quote
Daveion Steel wrote:I wish I had just copied the entire mail, but alas, here is some more of the email:
"Return to EVE online for only -ú4.99 for your first 30 days and dive back into the virtual universe by which all others are measured. You read that price right, by the way; CCP now accepts Pounds with adjusted pricing exclusively for our UK players."
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Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.04 19:54:00 -
[12] - Quote
So to sumerise the entire CCP Email in one last post....
Dated 31:05:2012 22:52
"EVE Online: Pound for Pound a great value - -ú4.99 for 30 Days GÇô Join us
Return to EVE online for only -ú4.99 for your first 30 days and dive back into the virtual universe by which all others are measured. You read that price right, by the way; CCP now accepts Pounds with adjusted pricing exclusively for our UK players.
Offer expires June 17th, 2012".
Is there not a Dev or someone that knows how to actually use this fantastic offer? |
Svarek
University of Caille Gallente Federation
0
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Posted - 2012.06.04 20:03:00 -
[13] - Quote
I resubbed with $9.99 instead of the usual $14.99, so I know that it at least works for some people. I believe that was Friday.
I'm not sure what's going on, unless you just can't find the appropriate box to tick on the subscription form, which seems unlikely. I'll assume you've already tried poking around the site as much as possible. Grandpa Bill: "I remember my uncle Joe who used to go mining, back then it was easy to get black lung, but we called it coughing lung because we really didnt care what color it was, the coughing seemed like it should be in the title since he did so much of it." |
Cutter Isaacson
Peace N Quiet
314
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Posted - 2012.06.04 20:18:00 -
[14] - Quote
Daveion Steel wrote:So to sumerise the entire CCP Email in one last post....
Dated 31:05:2012 22:52
"EVE Online: Pound for Pound a great value - -ú4.99 for 30 Days GÇô Join us
Return to EVE online for only -ú4.99 for your first 30 days and dive back into the virtual universe by which all others are measured. You read that price right, by the way; CCP now accepts Pounds with adjusted pricing exclusively for our UK players.
Offer expires June 17th, 2012".
Is there not a Dev or someone that knows how to actually use this fantastic offer?
I too would like clarification on this issue as I have 2 dormant accounts that I would consider reactivating, but only if I can be certain that it really is -ú4.99 in total, for each account to be reactivated.
Numbers of terminally stupid people seem to be on the increase, I suggest we have a real life Stupidageddon to rectify this issue. |
Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.05 00:01:00 -
[15] - Quote
I am guessing the bank holidays in the UK have kept the Devs away |
Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.05 06:44:00 -
[16] - Quote
Bumping for the morning for an acceptable reply. |
Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.05 17:10:00 -
[17] - Quote
I have now replied to the Email to see if I can get a faster answer than I can in here
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Senarian Tyme
Serenity Rising LLC Vanguard.
47
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Posted - 2012.06.05 18:10:00 -
[18] - Quote
Daveion,
If CCP refuses to answer, contact your credit card company and see what they have to say. There was someone else online here late last week with a similiar issue. |
Makkal Hanaya
Drakenburg
15
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Posted - 2012.06.05 18:15:00 -
[19] - Quote
Instead of $14.99, it offered me my first month for $9.99 w/ $5.00 account activation fee. although my eyes were open they might have just as well've been closed
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Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.06 06:16:00 -
[20] - Quote
Just Curious, but does anyone have any idea how long it takes to get a reply from a Dev? an average time frame would be fine.
Right now I have a 15 year old Son sulking while on a school holiday with -ú5 burning his pocket with a will to spend it on EVE.
His charactor is Buck R***e, has maybe 15m sp's but has been unsubbed for about a year.
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Nirnias Stirrum
Tr0pa de elite. Against ALL Authorities
186
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Posted - 2012.06.06 08:08:00 -
[21] - Quote
If its not a game breaking mechanic you could be waiting a week or so.
I filed a silly petition the other day and was waiting 6 days for a response. I was expecting to wait longer to be honest. |
Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.06 16:27:00 -
[22] - Quote
Maybe I'll have to make a new post every hour to attract a DEVS attention, once the forum starts to get full of my posts I'm sure I'll get banned rather than a simply answer. |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.06 17:00:00 -
[23] - Quote
Hi all, sorry for the delay in getting to this thread but I'd like to help you out with some of these issues regarding the various offers which we currently have. Please note that I will give you as much detail as possible, but in order to help you out with your specific issues I would really recommend that you send in a petition (ideally by logging into the website, or at least from the email associated with the account) so that we can look into your issues further.
Daveion Steel wrote:My son wishes to return to Eve and has recieved a CCP email stating that he could return to Eve for 30 days for -ú4.99
"EVE Online: Pound for Pound a great value - -ú4.99 for 30 Days GÇô Join us"
However when click the link the offer is not visable, instead it is -ú9.99 for 30 days.
Anyone have details on how to actually apply the offer?
The offer that you mention here is to upgrade a trial account. We do have a few different offers available for different groups and I understand that this can cause confusion where you have multiple accounts. If your son would like to contact us we would be happy to point him in the right direction to the account which this offer applies to. |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.06 17:02:00 -
[24] - Quote
Mira Robinson wrote:Wish I got an email like that. Came back last week from an 11-month hiatus.
Welcome back! I'm sorry to hear that you missed out on the offers this time around. I hope that everything else is going well with your return, we are glad to have you back in New Eden. |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.06 17:05:00 -
[25] - Quote
Private Pineapple wrote:I had the same problem. I paid $20 for this account even though there were offers everywhere on the site saying I only had to pay $10. I filed a petition but no responses yet.
Apologies for any delay that you are experiencing in getting a reply to your petition, we do try to get around to everyone as quickly as possible.
We did have an offer running over the weekend which is now extended, further details can be found in the following news item:
http://community.eveonline.com/news/newsFromEve.asp?newsTitle=eve-weekend-offer-extended
This particular offer was valid when creating a new account and could not be combined with other offers such as a free 14 day trial, 21 day buddy trial or any other existing account.
EDIT - note that the benefits of the buddy trial include an extended trial period of 21 days plus a reward for your buddy when you upgrade with a valid payment method. Again, these offers sadly cannot be combined. |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.06 17:10:00 -
[26] - Quote
Cutter Isaacson wrote:Daveion Steel wrote:So to sumerise the entire CCP Email in one last post....
Dated 31:05:2012 22:52
"EVE Online: Pound for Pound a great value - -ú4.99 for 30 Days GÇô Join us
Return to EVE online for only -ú4.99 for your first 30 days and dive back into the virtual universe by which all others are measured. You read that price right, by the way; CCP now accepts Pounds with adjusted pricing exclusively for our UK players.
Offer expires June 17th, 2012".
Is there not a Dev or someone that knows how to actually use this fantastic offer? I too would like clarification on this issue as I have 2 dormant accounts that I would consider reactivating, but only if I can be certain that it really is -ú4.99 in total, for each account to be reactivated.
Great to hear that you are thinking of re-subbing your other accounts should the right offer come along to entice you. As mentioned, this particular offer was for UK trial accounts to upgrade for a special price and could not be used with an existing, previously upgraded account.
You will normally be advised of any offer your account is eligible for be email, however if you sent in a petition we would be happy to look into this and advise you of any offer you could take advantage of at the moment. |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.06 17:13:00 -
[27] - Quote
Thanks to those who offered some helpful advice here, I will keep an eye on this thread for a while and hope that I can answer your questions about the various offers. If there is anything else that we can help with please do send a petition as we have been working hard to get the waiting times down after an influx of questions over the weekend. |
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Cutter Isaacson
Peace N Quiet
332
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Posted - 2012.06.06 17:14:00 -
[28] - Quote
GM Hummingbird wrote:Cutter Isaacson wrote:Daveion Steel wrote:So to sumerise the entire CCP Email in one last post....
Dated 31:05:2012 22:52
"EVE Online: Pound for Pound a great value - -ú4.99 for 30 Days GÇô Join us
Return to EVE online for only -ú4.99 for your first 30 days and dive back into the virtual universe by which all others are measured. You read that price right, by the way; CCP now accepts Pounds with adjusted pricing exclusively for our UK players.
Offer expires June 17th, 2012".
Is there not a Dev or someone that knows how to actually use this fantastic offer? I too would like clarification on this issue as I have 2 dormant accounts that I would consider reactivating, but only if I can be certain that it really is -ú4.99 in total, for each account to be reactivated. Great to hear that you are thinking of re-subbing your other accounts should the right offer come along to entice you. As mentioned, this particular offer was for UK trial accounts to upgrade for a special price and could not be used with an existing, previously upgraded account. You will normally be advised of any offer your account is eligible for be email, however if you sent in a petition we would be happy to look into this and advise you of any offer you could take advantage of at the moment.
Thanks for the reply Hummingbird. A word of advice, if you could pass it along to whomever is responsible for writing these emails, would be to change or remove the word "return" from the email, as it does rather imply that the offer is applicable to pre-existing but dormant, accounts.
Numbers of terminally stupid people seem to be on the increase, I suggest we have a real life Stupidageddon to rectify this issue. |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.06 17:22:00 -
[29] - Quote
Cutter Isaacson wrote:Thanks for the reply Hummingbird. A word of advice, if you could pass it along to whomever is responsible for writing these emails, would be to change or remove the word "return" from the email, as it does rather imply that the offer is applicable to pre-existing but dormant, accounts.
Agreed, the wording maybe wasn't perfect on this one, thanks for the feedback. This particular offer was sent to those with trial accounts which were never upgraded so 'technically' they would be returning but I completely see where you are coming from.
Personally it makes me very happy when EVE messages are addressed to the particular pilot, since it is not uncommon to make more than one account and easily forget about a dusty old trial that never really got the same love as your main |
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Daveion Steel
6thsense Corp Broken Chains Alliance
1
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Posted - 2012.06.06 17:24:00 -
[30] - Quote
GM Hummingbird wrote:Hi all, sorry for the delay in getting to this thread but I'd like to help you out with some of these issues regarding the various offers which we currently have. Please note that I will give you as much detail as possible, but in order to help you out with your specific issues I would really recommend that you send in a petition (ideally by logging into the website, or at least from the email associated with the account) so that we can look into your issues further. Daveion Steel wrote:My son wishes to return to Eve and has recieved a CCP email stating that he could return to Eve for 30 days for -ú4.99
"EVE Online: Pound for Pound a great value - -ú4.99 for 30 Days GÇô Join us"
However when click the link the offer is not visable, instead it is -ú9.99 for 30 days.
Anyone have details on how to actually apply the offer? The offer that you mention here is to upgrade a trial account. We do have a few different offers available for different groups and I understand that this can cause confusion where you have multiple accounts. If your son would like to contact us we would be happy to point him in the right direction to the account which this offer applies to.
Then why send his account the Email? he is not a trail account and you cannot have more than one account for the same email address?
Seems to me that you should honour the offer. |
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quickshot89
No trouble in the midst STR8NGE BREW
12
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Posted - 2012.06.06 17:27:00 -
[31] - Quote
Daveion Steel wrote:
Then why send his account the Email? he is not a trail account and you cannot have more than one account for the same email address?
You can have more than 1 per email
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.06 17:31:00 -
[32] - Quote
Daveion Steel wrote:Then why send his account the Email? he is not a trail account and you cannot have more than one account for the same email address?
Seems to me that you should honour the offer.
It is possible to have multiple accounts registered with the same email address. We would be more than happy to look into this and help resolve the issue. Please would you kindly have him create a petition using the following link:
https://support.eveonline.com/Pages/Login.aspx?ReturnUrl=%2fPages%2fPetitions%2fMyPetitions.aspx
or by sending an email direct to [email protected] so that we can assist. |
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Cupertino
Castellum
0
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Posted - 2012.06.07 11:05:00 -
[33] - Quote
This promo was rather messy in its execution. It's not good to send customers special deals and then snatch them away.
I came back to Eve last week, and I was given 15 free days when I reactivated my account. On Thursday I received this offer, only to be told that I wasn't eligible (after a two day wait for support) because I wasn't a trial account, even though I haven't paid for Eve in nearly six years. Account management tells me I'm on '15 free days', but Support quibbles and tells me this is not a trial.
Offers are supposed to make players happy and attract them to Eve, but treating returning players like this will only generate negative feeling and turn people away. I was going to come back, but I'm having second thoughts about resubscribing after this. |
ChromeStriker
The Riot Formation Get Off My Lawn
121
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Posted - 2012.06.07 11:21:00 -
[34] - Quote
To all,
Also note that the price/ month for uk players has changed recently (fom $ to -ú) - Nulla Curas |
cpu939
Eternal Darkness. SpaceMonkey's Alliance
18
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Posted - 2012.06.07 11:48:00 -
[35] - Quote
ho on earth did this pass the ok to send -
is it clear and to the point - no is it misleading - yes is it making more work for ccp's gm - yes is it making customers that might have returned pissed at ccp - more then likely
the person that created the email need to be talked to and this should not be allowed to happen again.
GM Hummingbird thanks for taking the time to reply it is nice when ccp employees get customer service right. |
Tear Anasarsy
Eagle Industrial Corporation
5
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Posted - 2012.06.07 12:15:00 -
[36] - Quote
cpu939 wrote:ho on earth did this pass the ok to send -
is it clear and to the point - no is it misleading - yes is it making more work for ccp's gm - yes is it making customers that might have returned pissed at ccp - more then likely
the person that created the email need to be talked to and this should not be allowed to happen again.
GM Hummingbird thanks for taking the time to reply it is nice when ccp employees get customer service right.
I would simply just petition with false advertising of a product and be done with it. As the email was sent to a UK registered email the False advertisement UK law would apply.
http://www.asa.org.uk/
ASA Website wrote:The ASA is the UK's independent regulator of advertising across all media, now including marketing on websites. We work to ensure ads are legal, decent, honest and truthful
Although, to be fair, I do not study Law, so don't take it as gospal! |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.07 18:10:00 -
[37] - Quote
Cupertino wrote:This promo was rather messy in its execution. It's not good to send customers special deals and then snatch them away.
I came back to Eve last week, and I was given 15 free days when I reactivated my account. On Thursday I received this offer, only to be told that I wasn't eligible (after a two day wait for support) because I wasn't a trial account, even though I haven't paid for Eve in nearly six years. Account management tells me I'm on '15 free days', but Support quibbles and tells me this is not a trial.
Offers are supposed to make players happy and attract them to Eve, but treating returning players like this will only generate negative feeling and turn people away. I was going to come back, but I'm having second thoughts about resubscribing after this. Sorry for being a bit slow coming back to you, I kept an eye on this thread up until this morning and then got all bogged down in answering petitions.
I'm sorry to hear about your troubles in returning to New Eden, I'm afraid that reactivating an existing account with an offer of free days is rather different than having a trial account and it's pretty hard to work around this distinction. Both kinds of accounts have a specifically different status (one having been upgraded and the other never having been so) so it's not possible to cross select offers for different account types.
Glad to hear that you have already been in contact with Customer Support, I would certainly recommend that if the information you have received so far doesn't make sense in terms of your own account(s) then you should ask for further clarification or even for a second opinion - we won't hold it against you. Our purpose in life is to support our customers after all, sadly this does sometimes mean having to explain that someone else got an offer that you weren't eligible for. |
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GM Hummingbird
Game Masters C C P Alliance
0
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Posted - 2012.06.07 18:14:00 -
[38] - Quote
cpu939 wrote:ho on earth did this pass the ok to send -
is it clear and to the point - no is it misleading - yes is it making more work for ccp's gm - yes is it making customers that might have returned pissed at ccp - more then likely
the person that created the email need to be talked to and this should not be allowed to happen again.
GM Hummingbird thanks for taking the time to reply it is nice when ccp employees get customer service right. Thanks, and I'm glad to help!
I'm not quite clear which offer you are referring to here, during the course of this thread there have been snippets from a few different offers quoted which is extra confusing when you put them all together.
I understand that having multiple offers running at the same time can cause a bit of confusion, it's trying to find a balance between having something on offer for as many groups as possible and not just presenting you guys with a big jumble of info where one bit applies to one of your accounts where you wanted to use something different.
Like I mentioned before, we are here to help you unravel the various offers and see what can be applied to any individual account if you would care to get in touch with us by making a ticket with your questions.
Also, feedback is welcome, if you find something particularly out of whack and can't make head nor tail of it please let us know |
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cpu939
Eternal Darkness. SpaceMonkey's Alliance
19
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Posted - 2012.06.07 22:56:00 -
[39] - Quote
GM Hummingbird wrote:Thanks, and I'm glad to help! I'm not quite clear which offer you are referring to here, during the course of this thread there have been snippets from a few different offers quoted which is extra confusing when you put them all together. I understand that having multiple offers running at the same time can cause a bit of confusion, it's trying to find a balance between having something on offer for as many groups as possible and not just presenting you guys with a big jumble of info where one bit applies to one of your accounts where you wanted to use something different. Like I mentioned before, we are here to help you unravel the various offers and see what can be applied to any individual account if you would care to get in touch with us by making a ticket with your questions. Also, feedback is welcome, if you find something particularly out of whack and can't make head nor tail of it please let us know
i'm on about the same one as the op the -ú4.99 no where in the advert does it state trial accounts only.
as a company ccp should make it clear what the offer is for, on any advert before sending it out. now ccp got it wrong this time I'm hoping they will learn and do it right next time
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