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Zetaomega333
HIFI INDUSTRIAL ROL.Citizens
8
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Posted - 2012.06.08 22:23:00 -
[1] - Quote
I think a good mechanic to add would be GMs respondeding to petitions within at least a week of them being put up. I have 2 different ones open atm and by the time they get to being responded to by the gms the points will be null and void. Iv had petitions before that took upwards of 3 weeks to get taken careof. Its a bit ridiculous if it takes this long. |
Zalasastra
Royal Amarr Institute Amarr Empire
1
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Posted - 2012.06.09 02:54:00 -
[2] - Quote
GM's aren't a game mechanic, they're people.
how does the point of a petition become null and void if it goes unanswered for a little while? are these time-sensitive petitions? |
Zetaomega333
HIFI INDUSTRIAL ROL.Citizens
8
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Posted - 2012.06.09 04:18:00 -
[3] - Quote
Zalasastra wrote:GM's aren't a game mechanic, they're people.
how does the point of a petition become null and void if it goes unanswered for a little while? are these time-sensitive petitions?
One of them is yes. And GMs are very much game mechanics. |
Pi-zwei one
Royal Amarr Institute Amarr Empire
0
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Posted - 2012.06.10 22:41:00 -
[4] - Quote
Yup, it's quite annoying to wait for a petition for more than 2 days. Basically, the most other games (even Browsergames, lulz!) offer Support within 2 - 4 days..
Come on, there are awesome GM-Services arround, why don't use one of them?
Edit says: CCP's Customer Service is the worst I've ever seen. |
Zetaomega333
HIFI INDUSTRIAL ROL.Citizens
10
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Posted - 2012.06.27 03:19:00 -
[5] - Quote
Im going to have to bump this as this is still a major problem, had 1 petition open for over a week on a time sesitive matter and just had to put in another and i doubt they will be responded to within a week. Really ***** system and would be nice to see a little better support. There are plenty of people out there who would love to work as gms and handle this stuff, utilize them. |
hired gunman
Knights of Neraka
6
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Posted - 2012.06.27 03:32:00 -
[6] - Quote
Pi-zwei one wrote:Yup, it's quite annoying to wait for a petition for more than 2 days. Basically, the most other games (even Browsergames, lulz!) offer Support within 2 - 4 days..
Come on, there are awesome GM-Services arround, why don't use one of them?
Edit says: CCP's Customer Service is the worst I've ever seen.
Ive always been satisfied with CCPs customer service they arent all that bad. granted i have had a couple that took about a week but ive had several responded to in less than an hour. they have good and bad days. |
Colonel Xaven
Decadence. RAZOR Alliance
42
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Posted - 2012.06.27 08:34:00 -
[7] - Quote
Zetaomega333 wrote:I think a good mechanic to add would be GMs respondeding to petitions within at least a week of them being put up. I have 2 different ones open atm and by the time they get to being responded to by the gms the points will be null and void. Iv had petitions before that took upwards of 3 weeks to get taken careof. Its a bit ridiculous if it takes this long.
Faster petition responds = more personell = higher costs = higher monthly fee.
Is this what you want?
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Zetaomega333
HIFI INDUSTRIAL ROL.Citizens
10
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Posted - 2012.06.27 09:09:00 -
[8] - Quote
Colonel Xaven wrote:Zetaomega333 wrote:I think a good mechanic to add would be GMs respondeding to petitions within at least a week of them being put up. I have 2 different ones open atm and by the time they get to being responded to by the gms the points will be null and void. Iv had petitions before that took upwards of 3 weeks to get taken careof. Its a bit ridiculous if it takes this long. Faster petition responds = more personell = higher costs = higher monthly fee. Is this what you want?
WoW maintains the same monthly fee and has way more overhead than eve? You telling me blizzard can do it but ccp cant? |
Colonel Xaven
Decadence. RAZOR Alliance
43
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Posted - 2012.06.27 10:26:00 -
[9] - Quote
Zetaomega333 wrote:Colonel Xaven wrote:Zetaomega333 wrote:I think a good mechanic to add would be GMs respondeding to petitions within at least a week of them being put up. I have 2 different ones open atm and by the time they get to being responded to by the gms the points will be null and void. Iv had petitions before that took upwards of 3 weeks to get taken careof. Its a bit ridiculous if it takes this long. Faster petition responds = more personell = higher costs = higher monthly fee. Is this what you want? WoW maintains the same monthly fee and has way more overhead than eve? You telling me blizzard can do it but ccp cant?
Maybe CCP got more people who actually improve the game, maybe Blizzard has more people in customer support. Who knows. Imho improving the game for all is much more efficient...
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Tchulen
Trumpets and Bookmarks The Omega Industries
119
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Posted - 2012.06.27 10:30:00 -
[10] - Quote
I've put in a load of petitions and had them all completed within 24 hours, some of them in under 30 minutes.
Have you pissed them off or something? |
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