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Author |
Thread Statistics | Show CCP posts - 4 post(s) |
Sir13
renditions of madness B A C K B 0 N E
3
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Posted - 2012.06.11 15:37:00 -
[1] - Quote
As some of you know I made a QQ thread about the waiting times on petitions, in particular my petition which may I add, was about a character being stolen from the account, isk and assets being removed and varies other things messed with. Well I'd just like to get a general opinion, it's been 11 days and counting, sinse the petition was meant to be forwared to a senior GM, I've made countless updates to the petition and I've also requested if they can provide me with an update on the progress of my petition, all of which have been out right ignored.
Whether it's my fault the account was hijacked or not is not relevant, I'm asking, is 11 + days a reasonable waiting time for something of such magnitude? I'd expect a wait time of 11 days if I lost a drake in a mission because I got DC or something.....
The thing that's really really frustrating me is that I've requested numerous times if whoever, if anyone, is looking into my petition can they please just reply with an update, let me know why it's taking this long to resolve, have you even started it yet? What place is it in the queue? What is the expected time you might get around to dealing with it? Something! Jesus christ I'm a paying customer for 3 years I deserve the right to a god dam reply.
Everyday I check my email for a reply and nothing, it's so depressing..... they may reply tomorrow, they may reply in 3 weeks, they may never reply in the hope i'll just let it go so they can save themselves a bunch of work? Who knows......
I've filed quite a few petitions sinse playing eve, all of which have been 100% dealt within a couple days at max! Whenever I make a new petition asking for an update on my current petition they just tell me "Your petition is still active, please do not make more than one petition relating to the same problem, thanks" It's just totally disrespectful.
I feel asthough I'm doing myself no good posting on here like this but if it gets closed, atleast it's been read. Which may spark one of the senior GM's to look into it.
You want to know what the worst part about the entire thing is? The person who was using my account and sold my character, I found out has recently (2 days ago) had their account unbanned and are now playing eve again, which is utterly outrageous that they have had their petition dealt with and acted upon before mine has even been read.
I'm sorry CCP I love you guys but I'm paying for eve, for an account I don't even think I should be using until the problem has been rectified, I need to hear from a senior GM asap! Reasure me that everything is ok but it's taking time going through the logs or something! As far as I see it, you've opened my petition, seen that it's a lot of work and just thrown it to the back of the pile. Tell me different....... Go ahead close this thread, but atleast have the decency and courtesy to PM me or something.
Players of eve, tell me, now do you still think I'm being unreasonable? |
Jint Hikaru
OffWorld Exploration Inc
192
|
Posted - 2012.06.11 15:43:00 -
[2] - Quote
So you shared your account with someone, and they then stole/sold one of your chars.....
Account sharing is bad... mkay!
Jint Hikaru - Miner / Salvager / Explorer / SpaceBum In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move. |
Sir13
renditions of madness B A C K B 0 N E
3
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Posted - 2012.06.11 15:45:00 -
[3] - Quote
Typical reply from an uninformed, no I never shared accounts with anybody. Logs prove this, that's why I've been given back both the accounts, it's just the character, isk, skills and assets that need fixing.
I used to have T2 large blasters and T2 sentry drones but now I don't for some reason |
Lin-Young Borovskova
Science and Trade Institute Caldari State
190
|
Posted - 2012.06.11 15:47:00 -
[4] - Quote
You are being unreasonable.
You have to admit they can not trust exactly your input or the other part input, they have to go through all data and point the relevant information to decide if yes or not there's some problem and how to solve it.
You should understand that going through all that data is painful/tedious, things just don't show up that easy, that's why they must take the necessary time to do it.
Once it's done they will give you the appropriate answer. Just wait and stay polite ^^ brb |
Surfin's PlunderBunny
Blue Republic RvB - BLUE Republic
1437
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Posted - 2012.06.11 15:51:00 -
[5] - Quote
Lin-Young Borovskova wrote:You are being unreasonable.
You have to admit they can not trust exactly your input or the other part input, they have to go through all data and point the relevant information to decide if yes or not there's some problem and how to solve it.
You should understand that going through all that data is painful/tedious, things just don't show up that easy, that's why they must take the necessary time to do it.
Once it's done they will give you the appropriate answer. Just wait and stay polite ^^
And hope the logs show something |
Lord Ryan
Quantum Cats Syndicate
528
|
Posted - 2012.06.11 15:56:00 -
[6] - Quote
Surfin's PlunderBunny wrote:Lin-Young Borovskova wrote:You are being unreasonable.
You have to admit they can not trust exactly your input or the other part input, they have to go through all data and point the relevant information to decide if yes or not there's some problem and how to solve it.
You should understand that going through all that data is painful/tedious, things just don't show up that easy, that's why they must take the necessary time to do it.
Once it's done they will give you the appropriate answer. Just wait and stay polite ^^ And hope the logs show something
They don't. The logs are a lie! -á"Nerf it cause I can't fly it". I want to fly a badass Mon Calamari stlye-ácruiser painted to match my Tron clothes. |
Ranger 1
Ranger Corp
2050
|
Posted - 2012.06.11 16:04:00 -
[7] - Quote
I would check to make sure that the email address you are checking is the same one you have listed for that account. When I check troll in the dictionary, it has a photo shopped picture of you standing somewhere in the vicinity of a point.
Also, I can kill you with my brain. |
Sir13
renditions of madness B A C K B 0 N E
3
|
Posted - 2012.06.11 16:07:00 -
[8] - Quote
Ranger 1 wrote:I would check to make sure that the email address you are checking is the same one you have listed for that account.
I appreciate the advice but ofcourse I've done that. |
FloppieTheBanjoClown
The Skunkworks
1724
|
Posted - 2012.06.11 16:08:00 -
[9] - Quote
Let the process work. If the petition is still open, then it's sitting out there in the system nagging them with its increasing age. If the petition gets closed without a satisfactory response, THEN you should get vocal. Until then, wait.
It took me 14 days to get back a rather expensive battleship that was lost to GCC bugs during Burn Jita. I didn't complain because I knew it wouldn't help. It's time to put an end to CCP's war on piracy. Fight your own battles and stop asking CCP to do it for you. |
Nirnias Stirrum
Tr0pa de elite. Against ALL Authorities
189
|
Posted - 2012.06.11 16:11:00 -
[10] - Quote
11 days is more than acceptable for that sort of issue. 3-4 weeks would be acceptable also. I dont think you realise not only do they have to track the logs in your account and your other characters, but they have to check the logs in the person that stole your account, all the assets, where they were moved to or sold to, all the logs and assets of the person that your assets were moved to and sold to and so on and so forth until the logs show no more.
This is a stupidely painful and tedious task as someone else just mentioned. You said your other petitions were all dealth with 100% in a few days. So just relax and know that it will be sorted eventually.
This particular issue takes the longest out of any other petitions i would say. |
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Sir13
renditions of madness B A C K B 0 N E
3
|
Posted - 2012.06.11 16:12:00 -
[11] - Quote
So I just sit here and wait day after day after day in the hope i'll get a reply.... what if another week passes? 2 weeks? how long do I continue to wait with not so much as an update? |
Alia Gon'die
Aliastra Gallente Federation
71
|
Posted - 2012.06.11 16:12:00 -
[12] - Quote
If you have to ask, the answer will always be you. |
Alia Gon'die
Aliastra Gallente Federation
71
|
Posted - 2012.06.11 16:13:00 -
[13] - Quote
Sir13 wrote:So I just sit here and wait day after day after day in the hope i'll get a reply.... what if another week passes? 2 weeks? how long do I continue to wait with not so much as an update?
Sorry you broke the EULA and TOS. Sucks to be you. |
Sir13
renditions of madness B A C K B 0 N E
3
|
Posted - 2012.06.11 16:16:00 -
[14] - Quote
Alia Gon'die wrote:Sir13 wrote:So I just sit here and wait day after day after day in the hope i'll get a reply.... what if another week passes? 2 weeks? how long do I continue to wait with not so much as an update? Sorry you broke the EULA and TOS. Sucks to be you.
Tell me where in the EULA does it say if someone illegally accessed your account and illegally sells one of your characters that it's your own fault and we will do nothing.
God I hate idiotic people who have nothing better to do than to post dense comments. |
Sir13
renditions of madness B A C K B 0 N E
3
|
Posted - 2012.06.11 16:16:00 -
[15] - Quote
Sir13 wrote:Alia Gon'die wrote:Sir13 wrote:So I just sit here and wait day after day after day in the hope i'll get a reply.... what if another week passes? 2 weeks? how long do I continue to wait with not so much as an update? Sorry you broke the EULA and TOS. Sucks to be you. Tell me where in the EULA does it say if someone illegally accesses your account and illegally sells one of your characters that it's your own fault and we will do nothing. God I hate idiotic people who have nothing better to do than to post dense comments.
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THE L0CK
Denying You Access
480
|
Posted - 2012.06.11 16:22:00 -
[16] - Quote
I don't know. It sounds like you know the guy if you seem to know about his other account which suggests that you 2 possibly shared account information and some point in time. Do you smell what the Lock's cooking? |
Missile War
Vita Aequitas Veritas The Paganism Alliance
35
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Posted - 2012.06.11 16:28:00 -
[17] - Quote
Sir13 wrote:Sir13 wrote:Alia Gon'die wrote:Sir13 wrote:So I just sit here and wait day after day after day in the hope i'll get a reply.... what if another week passes? 2 weeks? how long do I continue to wait with not so much as an update? Sorry you broke the EULA and TOS. Sucks to be you. Tell me where in the EULA does it say if someone illegally accesses your account and illegally sells one of your characters that it's your own fault and we will do nothing. God I hate idiotic people who have nothing better to do than to post dense comments.
To hack you he obviously must have your password and account name, so I'm quite sure you did something to give away your account info(Whether it's account sharing or a keylogger or whatever) so you will just have to wait for an answer from them, if you are gonna ask for answers etc. it will not help at all and hell, you may annoy them enough to stop trying to get it fixed for you, or atleast that's what I'd do if someone kept spamming me with how his items are coming back. |
Lin-Young Borovskova
Science and Trade Institute Caldari State
190
|
Posted - 2012.06.11 16:34:00 -
[18] - Quote
THE L0CK wrote:I don't know. It sounds like you know the guy if you seem to know about his other account which suggests that you 2 possibly shared account information and some point in time.
Not mandatory.
Fishing mails of links, there are so many ways for someone to get in your own computer while you are at it and so few really limiting the risks because they think "why me?".
The real hackers work for internet/people freedom mostly and will target public domains, the random one is just doing it to mess with you. Nowadays is mostly random disturbed people/kids that have no other reason to do this but to harm you as much as possible by any means they can find.
This is one of the reasons why I have to agree with internet restrictions and mandatory public ID. brb |
Doc Severide
Caldari Provisions Caldari State
113
|
Posted - 2012.06.11 16:34:00 -
[19] - Quote
Funny story bro... |
Ranger 1
Ranger Corp
2050
|
Posted - 2012.06.11 16:37:00 -
[20] - Quote
Sir13 wrote:Ranger 1 wrote:I would check to make sure that the email address you are checking is the same one you have listed for that account. I appreciate the advice but ofcourse I've done that.
Good.
I only mention it because it's rather unusual for CCP to not send and acknowledgement via Email in a situation like this, to let you know the investigation is underway and might take awhile.
Usually the only time that doesn't happen is if they had an old email address on file or if the petition was filed under the wrong category (one that has a long que due to it being for normally non-priority issues).
Of course, there is always the possiblity of human error... especially in the time following a large release when there is a much larger backlog than normal. When I check troll in the dictionary, it has a photo shopped picture of you standing somewhere in the vicinity of a point.
Also, I can kill you with my brain. |
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Sir13
renditions of madness B A C K B 0 N E
3
|
Posted - 2012.06.11 16:39:00 -
[21] - Quote
Quote: To hack you he obviously must have your password and account name, so I'm quite sure you did something to give away your account info(Whether it's account sharing or a keylogger or whatever) so you will just have to wait for an answer from them, if you are gonna ask for answers etc. it will not help at all and hell, you may annoy them enough to stop trying to get it fixed for you, or atleast that's what I'd do if someone kept spamming me with how his items are coming back.
Which is why you'll never last in customer service type job, people have problems, people get angry, it takes a good customer service rep to keep their cool. Don't act like you've never got pissed off with your internet provider or something because the internet is down blah blah, this is no different.
The service that should be available to me is not, and so far it's taken 11 days and it's yet to be fixed. If this was your internet provider, you'd be extremely pissed off not having internet for 11 days.
Anyway that aside, I used to play eve with the person, but never did I ever once say that he could use my accounts, I came to uni and stopped playing eve because I didn't have time for it. How he got my password is a mistery. The logs will prove that I never ever once let this person use my account for any reason.
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THE L0CK
Denying You Access
480
|
Posted - 2012.06.11 16:40:00 -
[22] - Quote
Lin-Young Borovskova wrote:THE L0CK wrote:I don't know. It sounds like you know the guy if you seem to know about his other account which suggests that you 2 possibly shared account information and some point in time. Not mandatory. Fishing mails of links, there are so many ways for someone to get in your own computer while you are at it and so few really limiting the risks because they think "why me?". The real hackers work for internet/people freedom mostly and will target public domains, the random one is just doing it to mess with you. Nowadays is mostly random disturbed people/kids that have no other reason to do this but to harm you as much as possible by any means they can find. This is one of the reasons why I have to agree with internet restrictions and mandatory public ID.
Yes thank you for the internet lesson on keylogger and Phish mails but if you read up above you will see that he seems to know the alleged perpetrator and to my knowledge phish mail generally do not give you a bio as they are attempting to rob you blind. Hence my statement above. Do you smell what the Lock's cooking? |
Sir13
renditions of madness B A C K B 0 N E
3
|
Posted - 2012.06.11 16:44:00 -
[23] - Quote
Well I had 18billion in the account, my character was worth around 10b which was sold, the sale of which can be found here link removed.
Someone using the account, spreading the transactions over a period of time would be much harder for CCP to track down the hacker then if everyone was transfered in 1 day.... |
Azami Nevinyrall
Project Cerberus Caldari State Capturing
239
|
Posted - 2012.06.11 16:45:00 -
[24] - Quote
CCP Phantom wrote: Hello Sir13,
as you can see from your petition history, you received first replies to your petition within a few hours. During the careful investigation first by our Game Masters and then by a Senior Game Master you got updated on the progress repeatedly, the whole process took less than 27 hours. Since any urgent matters got completely resolved, you are only waiting for a final decision by our Lead Game Master - please understand that this might take a bit though.
While we normally do not comment on threads like this and lock them straight away as they do not contribute anything constructive to our forums I thought it necessary to correct a maybe misleading and/or unintentional impression that we do not care about support requests from our players.
Good luck and fly safe!
Stop making these threads.... **** sakes, clear out the sand in your vagina already!!! ... |
Lady Ayeipsia
Red Federation RvB - RED Federation
206
|
Posted - 2012.06.11 16:51:00 -
[25] - Quote
Sir13 wrote:So I just sit here and wait day after day after day in the hope i'll get a reply.... what if another week passes? 2 weeks? how long do I continue to wait with not so much as an update?
I would say it is you. You show all the hallmarks of an impatient, spoiled child.
In your first post, you tell us a story but don't provide full details. No where did you mention you had the account back, nor anything about the missing skills. Sounds like whomever bought your account was podded a few times with an insufficient clone. Tracking down those details in the log would be difficult. Given that it took you a bit to admit this information, my bet is your petition was lacking in details also. This would force ccp to have to ferret out more information from the logs because they can't fully trust your side of the story. So the time it takes to verify things increased.
Then this quoted post, where you just whine. If you continue to harass the gms in such a manner, it takes time away from solving your actual issue. They have to read each petition update whether it is relavent or not. so again you waste their time and prolong the issue.
Now my guess, petitions are ranked and treated with certain constraints. In ordee to appease the masses, there is probably a limit also on time alloted to each petition. Better to solve 100 normal petitions to make 100 customers happy than hours going through life on something for 1 customer. So by pushing back and not settling for the initial resolution, you delayed the process again. Now I am not saying you should have settled, I am just pointing out this all takes time.
So yes it is you. Yes it may take a bit given how specific your issue is and the time it will take to fully resolve will be a few weeks. How you deal with this is up to you. You can complain here, get tripled and frustrated, or get back to enjoying the game which is what I suggest, or move on to something else you enjoy. |
Natsett Amuinn
GoonWaffe Goonswarm Federation
115
|
Posted - 2012.06.11 16:53:00 -
[26] - Quote
Sir13 wrote:So I just sit here and wait day after day after day in the hope i'll get a reply.... what if another week passes? 2 weeks? how long do I continue to wait with not so much as an update? You wait as long as it takes them to go through all the logs.
As someone already pointed out, this isn't something that can be done quickly. It takes time, sometimes a lot of time. Just because you make a petition that you're missing this, this and this, doesn't mean that they just take your word for it. They have to actually verify that not only are you missing something, but that it was removed while the account wasn't in your possesion.
Patience is a virtue.
And just out of curiousity, are you saying that you're missing skills? |
Sir13
renditions of madness B A C K B 0 N E
3
|
Posted - 2012.06.11 17:01:00 -
[27] - Quote
Yes, I had T2 large blaster and T2 sentry drones but now I do not.... I guess i'll take Lady Ayeipsia's advice and just wait around for it to be dealt with.
Everything was explained in the petition to the GM's I do not want to divulge everything publically here because only the GM's need to know but thanks for the advice, i'll just sit and wait I guess |
Azami Nevinyrall
Project Cerberus Caldari State Capturing
242
|
Posted - 2012.06.11 17:11:00 -
[28] - Quote
Sir13 wrote:Everything was explained in the petition to the GM's I do not want to divulge everything publically here because only the GM's need to know but thanks for the advice, i'll just sit and wait I guess
No matter how much you ***** and whine, it'll never make things go faster. It'll prolly give the GMs a reason to take their time actually. (I worked as a CSR (customer service rep) for an ISP company, it was a rule to do so.)
So be patient and take your own advice. ... |
THE L0CK
Denying You Access
480
|
Posted - 2012.06.11 17:11:00 -
[29] - Quote
Honestly, how many blasters and drones are we talking about here? Enough for a ship? 2? I mean its T2, we're talking like a couple mil per gun at most. Do you smell what the Lock's cooking? |
Sir13
renditions of madness B A C K B 0 N E
3
|
Posted - 2012.06.11 17:16:00 -
[30] - Quote
No lol.... I mean the actually skill to use the weapon has gone, I have T2 large blasters to 5 and the spec to 4, and I have T2 sentry drones but now it's only at 4. |
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