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Thread Statistics | Show CCP posts - 1 post(s) |
Ferahgo
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Posted - 2009.12.02 02:44:00 -
[31]
Same problem. EVE Dominion splash screen shows, then goes away and nothing. Repair/re-install/cleared cache, ect ect. Nothing working
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tilbert
Caldari Darkwave Technologies Kahora Catori
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Posted - 2009.12.02 03:09:00 -
[32]
Logged mine with logserver reports. 87538
In the middle of filling a bug report , but here is what I did to correct the issue immediately. Alt-tabbing still crashes it and changing the shader puts me back to the black screen o' death. No fix for alt tabbing though
Since I got the black screen o' death from the beginning, I couldn't clear the cache from the GUI. Renamed the entire Eve folder under my profile (this is VISTA)
C:\Users\YOURUSERNAME\AppData\Local\CCP
Renamed EVE folder to EVE.old (you can probably go into Eve and just delete/rename the cache folder, but meh)
That let me at least get to a logon box.
=============================
Full writeup of steps tried:
- started exe and auto patched - prompted to reboot, did so immediately - started client, the application does not crash, but sits at about 200K memory and 50% processor and then reads not responding. - Via task manager, kill process. - Browsed forums - saw suggestions for other issues was to remove the path in the Start In field of the executable shortcut. Repeated all steps until manually having to kill process. Started logserver and captured inital blackscreen logon phase and then killed EVE again when nothing happened on screen. -Ran repair utility. No errors found. -Unable to clear cache through GUI. Browsed to C:\Users\USERNAME\AppData\Local\CCP and renamed EVE folder. -Started client once again. -Made it to EULA screen, but screen resolution looks to have defaulted back to 800x600. Use arrow key to scroll to bottom and accept EULA. Now at a username/password box. -Alt tabbed out to create last entry, Vista reported a fatal error and app terminated. -Relaunched shortcut. Did not initially alt-tab out. Confirmed I could log all the way in. Game loaded and saw station and corp chat windows. -Alt tabbed out to make last entry. Again, greated with message CCP ExeFile has stopped working. Details from dump -Ran Logserver again to capture errors from alt tabbing out. -Next tried to change screen resolution. Was able to successfully change. However, when going to set options for graphics to all low, once again got a appcrash. Text file included. -Attempted to start app back up again, back to black screen. Included logserver for that event. Went back and renamed eve folder under user profile again. -Back to going through the EULA. Changed resolution to highest again. Saw a post about the shader being the culprit on the graphics settings. Changed the other two and hit apply - no crash. - Setting shader to medium just hangs the app, but doesn't crash it. Going from high to low and hitting apply is an instant crash. - Using optimize settings sets u back to the black screen of death
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Julia BumLuving
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Posted - 2009.12.02 03:19:00 -
[33]
Edited by: Julia BumLuving on 02/12/2009 03:20:23
Originally by: Dro Nee Ok so for those with the black screen issue: Try this- it worked for me as long as i did it in this order 1)Run repair (came up with nothing bad but bear with me) 2)Immediately go to the cache and delete the entire sub folder 3)start eve..accept EULA
For those that had it crash when they tried changing settings: First do not change more than one setting at a time before hitting apply and do not change your shader quality until after changing the LOD and texture first. Changing the Shader first resulted in a crash and then the black screen crap.
Not sure why the order of things matters...but after several hours of fiddling I am back up and running. Good Luck!
Same here, the screen went black after i uncheck the shader after accept EULA. p.s. All drivers have been ungraded including Direct X and new client has been reinstalled.
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Tranix
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Posted - 2009.12.02 03:28:00 -
[34]
The auto patcher for Dominion failed for me after downloading and installing, said "logserver" not found?, anyway this is what I did to play.
I went to my CCP/EVE folder and ran Repair.exe it re-downloaded 550 Mb of missing files.
Ran eve, said it was missing d3dx9_41.dll so I downloaded Microsoft Direct X end-user runtime here.
http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displayLang=en
Downloaded and installed Direct-X Ran Eve and got into game.
I'm Running Windows 7 64-Bit. I think patch is missing allot of 64-bit DX9 stuff because it only includes DX10 from MS and CCP didn't include these needed files in patch.
Good luck!
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Amanda Mor
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Posted - 2009.12.02 03:42:00 -
[35]
Yeah, so I'm having the exact same problem as everyone else (splash screen, music, blank screen etc.). I'm sure there's great advice in this thread, but I'm functionally reta-rded when it comes to computers, so can someone explain what to do in layman's terms for me? Like how you'd explain it to a 10 year old maybe (I'm 32 BTW, just computer-dumb)?
All this "cache" this and "server logs" that confuses me.
It would be greatly appreciated, and there may be a nice ISK reward for whoever gets me logged in...
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Owein Whitetooth
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Posted - 2009.12.02 04:01:00 -
[36]
Ditto on it all...have tried the repair thing and it says there is no prob. Tried manual patch install, it won't work cause it already exists (d'oh!!!). Clearing cache doesn't work.
I have the same computer (well, about 8 months older) as my room mate, and it works fine for him.
I am also "fire bad, tree pretty" when it comes to anything too technical, so nice and slow instructions would be great :)
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Dro Nee
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Posted - 2009.12.02 04:02:00 -
[37]
Originally by: Amanda Mor STUFF
THe second post has the words "clear the cache" (or somthing like that ) in yellow. Click the link. Find your operating system (Vista, XP,etc..)and copy the funny string of words and symbols. Go to "Start"-> Run..-> paste words n funny symbols -> hit enter.
Delete "History" and "CCP_something_something" (its the only other item if you run Vista)
Start Eve Client
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Tector
GoonFleet GoonSwarm
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Posted - 2009.12.02 04:19:00 -
[38]
I reinstalled EVE and it worked fine, though the moment I tried to optimize the graphics for the sake of performance (and had to restart) the same old problem of launching to music and a black screen returned.
This is pretty damned frustrating and I hope this gets fixed soon.
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mistahsui
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Posted - 2009.12.02 04:27:00 -
[39]
Originally by: Tector I reinstalled EVE and it worked fine, though the moment I tried to optimize the graphics for the sake of performance (and had to restart) the same old problem of launching to music and a black screen returned.
This is pretty damned frustrating and I hope this gets fixed soon.
Agreed. I mean, it's nice that I can log in to change skills, but it's frustrating in that i can't actually play :|
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Dro Nee
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Posted - 2009.12.02 04:56:00 -
[40]
Tilbert-
Did you try logging into your character, disabling eve-voice, and THEN change shader quality to medium...then low? Its worked for me that way, not sure what difference it makes for the client but it works. Still cant undock nor alt-tab/log off without getting borked as far as i can tell, but maybe the logserver will catch something?
I was in the middle of using the log server to go step by step with all the problem times.... but if you already made and submitted some then I am not sure mine will be useful
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Ferahgo
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Posted - 2009.12.02 05:16:00 -
[41]
You guys are lucky you can even log in. It doesn't even let me get to the username/password screen
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Athena Jones
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Posted - 2009.12.02 05:22:00 -
[42]
Won't load for me either. Big thing seems to be to update drivers but u seem to need a damn computer degree to figure out how to do it.
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Tector
GoonFleet GoonSwarm
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Posted - 2009.12.02 05:34:00 -
[43]
Originally by: mistahsui
Originally by: Tector I reinstalled EVE and it worked fine, though the moment I tried to optimize the graphics for the sake of performance (and had to restart) the same old problem of launching to music and a black screen returned.
This is pretty damned frustrating and I hope this gets fixed soon.
Agreed. I mean, it's nice that I can log in to change skills, but it's frustrating in that i can't actually play :|
You're better off than I; it won't load at all anymore since I tried to change the graphics settings. Thankfully, I have Amarr Carrier V and other long skills on for just this occasion
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Niraco79
Gallente Black Nova Corp IT Alliance
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Posted - 2009.12.02 05:34:00 -
[44]
managed to start it with a fresh uninstall/install
issues: why i have to extract from the installerthe offline temporary content in a temp forlder in drive c (my documents/local settings etc)? ....i had to mede wonders to get 2+ gb free there and i have 50 free elsewhere. _________________________ Noobie of the Year Award! |
Reyna Al'Zedra
Tactical Rebellion
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Posted - 2009.12.02 06:12:00 -
[45]
Edited by: Reyna Al''Zedra on 02/12/2009 06:13:09 Pretty much similar situation to above.
Can launch and run, but if I ever change shader quality to anything but high(the default) it will force EVE into a black screen, and task manager will show it as unresponsive. When trying to restart eve after changing that it will show dominion splash, then black screen, music will go, but not get to login. I can change all other graphics settings without crashing, but having tye-dye ships and other graphical oddities is annoying. I've deleted the cache and settings folder and still same problem if I try to change shader quality, and removing cache/settings is the only way to get eve to work again after changing shader quality. Also did two fresh uninstall/reinstalls and ran the repair.exe several times and no help.
Run a vista laptop, had absolutely no issues prior to patch, and I've done all updates I've been able to in case that was an issue.
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Plekto
Templar Republic The Council.
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Posted - 2009.12.02 08:04:00 -
[46]
I found something very interesting!
I did the cache clearing and all the other stuff. It said none of the files are corrupt.
I tired one by one hitting the reset settings buttons and...
It gives me a read error when trying to clear the mail logs! This is the problem, folks. There is no ETC (mail) directory in the default install, yet it keeps asking for/expecting it. You can't "clear" it because it doesn't exist until you log in and it syncs up.
Catch-22, infinite crash. It also explains why my alt who has no mail at all logs in just fine.
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Takashi Halamoto
No Limit Productions Looney Toons.
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Posted - 2009.12.02 11:00:00 -
[47]
Originally by: Plekto Edited by: Plekto on 02/12/2009 09:52:01
There is something wrong with the mail cache files. Try clearing the mail cache from the ESC menu and check that the hard drive is not full. *** It's clearly a database or configuration issue - someone messed up on CCP's end here. No mail in-game(flat out broken) and the character is nearly impossible to log in as well. The other character(my alt) works perfectly.
Also, on that character, EVE Mon shows -2 billion SP and most of my skills are random. They are fine in-game(correct), though. But it's clearly that something on CCP's end is corrupt or not synced correctly on certain characters. My alt is fine as expected.
yes i can get that as well, so basically does this mean the new mail system is stopping us logging in? |
Matsuda Kenji
The Aduro Protocol
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Posted - 2009.12.02 12:33:00 -
[48]
Ok, I managed to get logged on and working by deleting my settings file. It seems the bug is based on the shader quality, if you change it it does the black screen on startup. I can still change all the other graphics settings but if I change shader quality I have to delete my settings again to get it to work. The only problem with this is that all my ships are psychadelic colours, but I can undock and do everything normally so I'd definitely suggest giving this a try.
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Levistus Junior
Caldari The Graduates Morsus Mihi
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Posted - 2009.12.02 12:57:00 -
[49]
I got a similar problem: Splash screen appears, then a black screen, computer stops responding for 20-30 sec, then I get a blue screen with something regarding my video card drivers. Tried reinstalling eve, reinstalling drivers, and nothing
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Reyna Neens
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Posted - 2009.12.02 14:19:00 -
[50]
Add me to the list of people who can't play. I just get a black screen and then it crashes. I don't know why it crashes and logserver doesn't give me any info that looks useful. My last line says "starting dependencies for audio". I wasn't expecting major client problems like last time so I only had a 3 day skill in training.
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Gil Gernak
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Posted - 2009.12.02 18:09:00 -
[51]
Edited by: Gil Gernak on 02/12/2009 18:09:28 Windows 7 64 Bit here.
First login after patch succeeded but slowed down within seconds and immediately crashed. After that I couldn't login whatsoever.
Deleting C:\Users\me\AppData\Local\CCP\EVE\d_games_eve_tranquility\cache did not help. Deleting C:\Users\me\AppData\Local\CCP\EVE\d_games_eve_tranquility\settings did help!
I suppose it was only some or maybe a few files in there so it would have been sufficient to only delete those and to not lose all my settings, but I was too lazy for that.
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space lilith
Princeps Corp Atlas Alliance
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Posted - 2009.12.02 19:55:00 -
[52]
Edited by: space lilith on 02/12/2009 19:56:31 Same problem here,
I start Eve, after 3 min it crashed and now Eve hangs up after the login and password are set. I can't do anything after this step, Eve just frezees.
I'm trying to download and install it again.
PS: I'm using windows 7 64 bit
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tilbert
Caldari Darkwave Technologies Kahora Catori
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Posted - 2009.12.02 20:02:00 -
[53]
Originally by: Dro Nee Tilbert-
Did you try logging into your character, disabling eve-voice, and THEN change shader quality to medium...then low? Its worked for me that way, not sure what difference it makes for the client but it works. Still cant undock nor alt-tab/log off without getting borked as far as i can tell, but maybe the logserver will catch something?
I was in the middle of using the log server to go step by step with all the problem times.... but if you already made and submitted some then I am not sure mine will be useful
Worked like a charm. Renamed the eve folder again, logged on and changed resolution. Booted all the way into character and then disabled eve voice & all sound. Set it from High to Medium and High to low. Worked great.
Now all that is broke is the alt tab.
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Mestophoclies
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Posted - 2009.12.02 20:24:00 -
[54]
Confirming that I have the issue where I see the Dominion splash screen and then nothing, but I am on Mac OSX Snow Leopard... indicating this could be a larger issue.
I overwrote with my old Apocrypha installer, didn't have the issue, ran the patch, and again the splash screen -> nothing.
Am currently downloading full install.
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Athena Jones
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Posted - 2009.12.02 21:18:00 -
[55]
I had the same problem as y'all with the splash screen/black screen but I seemed to have gotten it working... but there's an emergency reboot right now so who knows if it will keep working or not, lol.
Anyways, the problem was my driver. I tried downloading some, but they didn't work, only thing that worked was going to start/control panel/devise manager/display adapters/mobile intel(r) 965 express chipset family - note that will probably have a different name for y'all depending on your set up./double click that and select the drivers tab/update driver/search auto for new driver. (make sure u are connected to the internet when u tell it to search)
It searches, finds it, installs it all by it's damn self, lol. You will have to reboot your comp afterwards or the screen keeps going haywire - at least mine did, lol. It's fine after the reboot though.
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Plekto
Templar Republic The Council.
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Posted - 2009.12.03 05:19:00 -
[56]
But that is only half of the issue. Even if your graphics are good(this seems to affect HD/DX10 cards more than older gen ones, go figure), something's off with the database itself. There's no other reason why certain characters should work perfectly well and others in the same account are horribly problematic.
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Alenora Tizar
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Posted - 2009.12.03 06:29:00 -
[57]
Mac Snow Leopard here...
K so I jumped through a gate and EVE crashed
so I opened the client again, got the splash, got to the log in but thought it was odd that EVE didn't appear in the task bar. Anyway loaded the log in screen, typed in pass and hit connect. Log in froze and now I can't even exit the screen :( CCP FIX THIS!!!!
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Owein Whitetooth
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Posted - 2009.12.03 06:30:00 -
[58]
Originally by: Athena Jones I had the same problem as y'all with the splash screen/black screen but I seemed to have gotten it working... but there's an emergency reboot right now so who knows if it will keep working or not, lol.
Anyways, the problem was my driver. I tried downloading some, but they didn't work, only thing that worked was going to start/control panel/devise manager/display adapters/mobile intel(r) 965 express chipset family - note that will probably have a different name for y'all depending on your set up./double click that and select the drivers tab/update driver/search auto for new driver. (make sure u are connected to the internet when u tell it to search)
It searches, finds it, installs it all by it's damn self, lol. You will have to reboot your comp afterwards or the screen keeps going haywire - at least mine did, lol. It's fine after the reboot though.
Been there...done that...no happiness :(
I just think it would be nice for the good people at CCP to at least let us know that they are doing something...or something
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Naomi Campbelle
Cyber Trading
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Posted - 2009.12.03 06:41:00 -
[59]
Running VISTA 64 here ... I only get the splash screen and then EVE closes without loading the login screen ...
I tried repair.exe which says all files are fine and even EVE.exe (Safe Mode) won't start the client.
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Minmatar Daz
Minmatar Jovian Labs Jovian Enterprises
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Posted - 2009.12.03 08:08:00 -
[60]
Getting the same, Dominion Screen, then just a black screen with music.... Got rid of cache, uninstalled and re-installed, ran repair, still nothing!
Running Windows Vista 32bit
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