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Dr BattleSmith
PAX Interstellar Services
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Posted - 2010.01.06 02:48:00 -
[1]
Edited by: Dr BattleSmith on 06/01/2010 02:49:38
For 3/5ths of the day the in-game help channel flows along perfectly fine.
It's a mixed discussion of help queries, game mechanics, module, ship and user interface help.
Then ISD GSilver comes online.
He goes on the war-path and gags anyone who isn't doing Q&A one-line answers with zero discussion.
Help is reduced, people are locked in a cage and afraid to answer questions.
GSilver takes over, vomics ego, ruins the channel.
At this stage most helpers leave.
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Tolrok Qorte
Minmatar
Capital Construction Research
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Posted - 2010.01.06 02:55:00 -
[2]
I second this. I'm in help almost every day and seems nobody disrupts it more than GSilver. He threatens muting for anybody that wants to explain a little more on the subject of the person's problem instead of just giving an answer on how to fix it.
It's prompted me to just convo the people to help, which takes away from everyone else I could be helping in the channel.
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Jin Nib
Resplendent Knives
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Posted - 2010.01.06 03:59:00 -
[3]
I remember relying on that channel a great deal when I was starting out. I also think I remember GSilver there too, but it wasn't like you describe. The channel does strike me as a somewhat stressful one to monitor over though. If that job is left to a constant set of people I cant imagine anyone who wouldnt eventually snap. Maybe if CCP had all of their GMs rotated through there (they may currently do this I have no idea) it would take the edge off the job.
-Jin Nib
Trading on behalf of Opera Noir since:
2009.03.02 03:53:00
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Windjammer
Gallente
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Posted - 2010.01.06 05:07:00 -
[4]
This thread is unlikely to remain unlocked for long. CCP does not care for comments on its forums regarding ctritique of their staff.
Your best course of action is to petition against the GM in question using the section of the petitions reserved for just that.
Windjammer
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Herschel Yamamoto
Agent-Orange
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Posted - 2010.01.06 05:09:00 -
[5]
While I agree that the behaviour you describe seems crazy, I'm not sure the CSM is the right venue for it. It just seems likely to cause more hostility than solutions if the CSM goes to Iceland and starts naming names.
That said, I don't know what the right way is - I assume you've tried taking this directly to the fellow himself, and he's been unreceptive? If so, try finding out who's in charge of ISD, and taking it to them. Be reasonable, try not to disparage the fellow too seriously(remember, ISD are unpaid volunteers), and see if that gets you anywhere.
Best of luck getting this solved - if the fellow does as you say, it could seemingly use a solution. But this seems the wrong approach.
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Dr BattleSmith
PAX Interstellar Services
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Posted - 2010.01.06 05:52:00 -
[6]
Originally by: Herschel Yamamoto
That said, I don't know what the right way is
This is part of the problem. Complaining to GMs about ISD is like complaining to police about police, or doctors about doctors.
Thus I come here.
There is a problem and it does need a solution, even if that is just a re-direction of GSilvers efforts.
When the help channel is shut down like this everyone is either gagged or leaves in disgust. You notice this as suddenly no one is answering questions except for GSilver, but then when he leaves 30mins later the helpers return.
Rookie Help channel is one thing, it need to run in a one-line Q&A format.
However for most of the day the "help" channel functions in a way very different to this with a higher level of service including more details and discussion on how mechanics actually work. This is until GSilver gets online and ruins it.
The help channel is being disrupted by this ISD's actions, while gags and bans are being used in a frivolous manner.
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Herschel Yamamoto
Agent-Orange
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Posted - 2010.01.06 06:38:00 -
[7]
Originally by: Dr BattleSmith
This is part of the problem. Complaining to GMs about ISD is like complaining to police about police, or doctors about doctors.
Not really - like I said, ISD are volunteers, not employees. It's not like they're just working out of a different half of the GM centre, they're people who volunteer their time from home.
I've looked into this a bit more, and there's a couple names you may want to contact. ISD Libertina is the person in charge of STAR(the rookie help division of ISD, that GSilver works for), and CCP Ginger is the Volunteer Manager. Contact those two, and see if they can help you, or direct you to the person who can. It's a better approach for a problem of this type, and it has the advantage of not taking several months to work through the system. Give that a shot, see if it helps.
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Windjammer
Gallente
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Posted - 2010.01.06 10:20:00 -
[8]
Originally by: Dr BattleSmith
Originally by: Herschel Yamamoto
That said, I don't know what the right way is
This is part of the problem. Complaining to GMs about ISD is like complaining to police about police, or doctors about doctors.
Thus I come here.
There is a problem and it does need a solution, even if that is just a re-direction of GSilvers efforts.
When the help channel is shut down like this everyone is either gagged or leaves in disgust. You notice this as suddenly no one is answering questions except for GSilver, but then when he leaves 30mins later the helpers return.
Rookie Help channel is one thing, it need to run in a one-line Q&A format.
However for most of the day the "help" channel functions in a way very different to this with a higher level of service including more details and discussion on how mechanics actually work. This is until GSilver gets online and ruins it.
The help channel is being disrupted by this ISD's actions, while gags and bans are being used in a frivolous manner.
I've petitioned against a pair of GM's in the past. I've only done it once, but it did yield results. Action was taken. If I can get that reaction countering the actions of a couple of GM's who are actually paid staff, then you can surely get action taken against a member of the ISD which is comprised of volunteers.
So while it may be complaining to the police about police that doesn't mean you won't get a response you'll like. Police have internal affairs departments.
Your issue sounds like you've found one volunteer who's on a small power trip and needs to be reined in. That or removed from his position of authority. This is not a situation for the CSM to pursue. The CSM functions as a legislative lobby group. Rather this is a situation for the CCP police to take care of. In other words they need to support their own standards/rules of behaviour and that means you start by petitioning against the guy within game.
Should that fail, there is always the old fashioned customer complaint department accessed through out of game e-mail.
Windjammer
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LaVista Vista
Conservative Shenanigans Party
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Posted - 2010.01.06 15:08:00 -
[9]
The CSM has no say about ISD.
If you think a member of ISD is doing his job poorly, then you need to submit a petition in the ISD Category about it. The CSM isn't going to be able to help you.
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Scatim Helicon
GoonFleet
GoonSwarm
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Posted - 2010.01.07 00:07:00 -
[10]
fun callout thread, but not really a CSM issue.
You could try to broaden it out to a general issue of ISD feedback or something I guess :)
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Dr BattleSmith
PAX Interstellar Services
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Posted - 2010.01.07 02:44:00 -
[11]
He must be on the war-path now.
I'm getting 1-way evemails from GM saying I've been spamming the channel.
I have never once spammed the channel.
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Windjammer
Gallente
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Posted - 2010.01.07 03:17:00 -
[12]
(Windjammer sniffs the air.) Does this thread seem to have a whiff of troll to it?
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GM Zhainius
Amarr
Game Masters
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Posted - 2010.01.15 16:56:00 -
[13]
Originally by: LaVista Vista
If you think a member of ISD is doing his job poorly, then you need to submit a petition in the ISD Category about it. The CSM isn't going to be able to help you.
That is indeed the best course of action.
We have a specific procedure in place for any complaints regarding ISD members, and I can assure you all such issues are investigated fully.
The GM team and the ISD STAR team work closely together, and have a liaison to discuss any such issues with the respective teams. (currently this is me, however the liaison position is not fixed and may change to another GM at a future point in time).
If you encounter any such problems, please file a petition under the Game Masters and ISD category, and we will be able to look in to it.
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GM Zhainius
EVE Online Customer Support
CCP Games |
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