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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Jarin Arenos
Pawn Brokers
0
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Posted - 2011.09.23 15:28:00 -
[1] - Quote
Can't figure out a better place to post this question, so here goes...
Discussing specific petitions or GM interactions is against the policy of the forums. is there any recourse if an open ticket has had negative interaction with a GM, and is now being ignored? A corp member has had an open ticket that hasn't been responded to for nearly two weeks now. Should he open another petition? |
GM Karidor
Game Masters C C P Alliance
5
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Posted - 2011.09.23 16:42:00 -
[2] - Quote
If the petition is still open, then there should not be any need to file a new petition usually, especially when it has been escalated (which likely is the case if there has been a negative interaction with a GM involved).
As for time, it may unfortunately take quite a while for escalated petitions to be answered, as they are to be reinvestigated completely and may touch topics that eventually cause us to revisit our internal policies (lengthening the process further). Naturally, the amount of escalated petitions will also play a role in this as well. GM Karidor | Senior Game Master |
XO SPECTRE
X-1 . O P S
0
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Posted - 2011.09.25 12:37:00 -
[3] - Quote
GM Karidor wrote:If the petition is still open, then there should not be any need to file a new petition usually, especially when it has been escalated (which likely is the case if there has been a negative interaction with a GM involved).
As for time, it may unfortunately take quite a while for escalated petitions to be answered, as they are to be reinvestigated completely and may touch topics that eventually cause us to revisit our internal policies (lengthening the process further). Naturally, the amount of escalated petitions will also play a role in this as well.
one of my petition was open for more than 1 year so i decide delete character whith 45 mil sp couse this char was stuck and noone from ccp helped me .. now i play whith new char on same acc hopefully it will not happened again .. if dev think its not true they can check OSCHOOLL character if its still in db somewhere :D |
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GM Karidor
Game Masters C C P Alliance
8
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Posted - 2011.09.25 15:24:00 -
[4] - Quote
Every petition should get a reply unless you delete it before we are getting to it. Should you think that this has not happened, then please feel free to create a petition with as much detail as possible so we can investigate what the matter was. GM Karidor | Senior Game Master |
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Jarin Arenos
Pawn Brokers
0
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Posted - 2011.09.27 21:57:00 -
[5] - Quote
Thank you for the reply, Karidor. |
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