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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
DarthNefarius
Minmatar Heavy Industries
292
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Posted - 2012.08.28 20:31:00 -
[31] - Quote
I think the petition complaint petition queue is like 16 weeks long now =========================================================
EVE residents: 5% Wormholes; 8% Lowsec; 20% Nullsec; 67% Highsec. CSM 6: 100% Nullsec residents. EVE demographics vs CSM demographics, nothing to worry about... |
Haladdin
Zilog Enterprises
0
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Posted - 2012.08.29 20:35:00 -
[32] - Quote
CCP: you have any care for players? If you do not validate petitions, then there is no way any GM gonna care about what they do with players. |
Alyssa Yotosala
School of Applied Knowledge Caldari State
116
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Posted - 2012.08.30 00:20:00 -
[33] - Quote
Haladdin wrote:As topic says: Where can I direct my complain for poor support in petition?
regards Haladdin
You direct your complain to where your dictionary is. |
Jonah Gravenstein
902
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Posted - 2012.08.30 00:31:00 -
[34] - Quote
Alyssa Yotosala wrote:Haladdin wrote:As topic says: Where can I direct my complain for poor support in petition?
regards Haladdin You direct your complain to where your dictionary is.
Not everyone speaks English as a first language, at least the OP is making an effort unlike some of the people here that do speak English as a first language and still manage to murder the language when they post.
@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky.
War hasn't been fought this badly since Olaf the Hairy, High Chief of all the Vikings, accidentally ordered 80,000 battle helmets with the horns on the inside. CCP can't patch stupidity. |
Haladdin
Zilog Enterprises
0
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Posted - 2012.08.30 06:12:00 -
[35] - Quote
Jonah Gravenstein wrote:@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky. The first post in this sticky will give you an idea of the number of petitions CCP have to deal with, it's numbers from June but are probably fairly representative.
I don't want to report poor response times, well I would love to complain about this, but lets say I understand that they don't want to hire more staff to handle petitions.
My petition was handled by someone who was in a huge rush. Looks like he did not have enough time to read my responses. For me it looks like he read one sentence and reponded to it (and ignored the rest). Generally I must say I didn't open that many petitions. But each time I opened one support was like this: We have good explonation for "WE WILL NOT HELP YOU". This time GM went too far, because explonation was not good :) I don't want to have support like this.
I must say life is different without eve now :) And YES I'm not an native speaker, nor using google to translate for me.
regards Marek |
Doddy
Excidium. Executive Outcomes
106
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Posted - 2012.08.30 09:16:00 -
[36] - Quote
Compared with most games customer support ccp seem pretty good to be honest. Then i have only had to file 6 petitions in 9 years, which is probably the rate most normal players who aren't forum hypochondriacs have issues. |
Ciaran O' Faolain
Center for Advanced Studies Gallente Federation
85
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Posted - 2012.08.30 09:40:00 -
[37] - Quote
Down Link wrote:Write a review on Amazon Talking about Amazon, I was very surprised to see them selling in their marketplace second hand versions of eve online. An online game is something you can sell only brand new... you cannot sell an already used version of Eve Online... |
Prince Kobol
612
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Posted - 2012.08.30 09:46:00 -
[38] - Quote
speaking of amazon..
http://www.amazon.co.uk/product-reviews/B000KKNQBK/ref=dp_top_cm_cr_acr_txt?ie=UTF8&showViewpoints=1
and my ass |
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CCP Navigator
C C P C C P Alliance
1442
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Posted - 2012.08.30 09:59:00 -
[39] - Quote
Haladdin wrote:Jonah Gravenstein wrote:@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky. The first post in this sticky will give you an idea of the number of petitions CCP have to deal with, it's numbers from June but are probably fairly representative. I don't want to report poor response times, well I would love to complain about this, but lets say I understand that they don't want to hire more staff to handle petitions. My petition was handled by someone who was in a huge rush. Looks like he did not have enough time to read my responses. For me it looks like he read one sentence and reponded to it (and ignored the rest). Generally I must say I didn't open that many petitions. But each time I opened one support was like this: We have good explonation for "WE WILL NOT HELP YOU". This time GM went too far, because explonation was not good :) I don't want to have support like this. I must say life is different without eve now :) And YES I'm not an native speaker, nor using google to translate for me. regards Marek
Hi there,
If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.
CCP Navigator -Community Manager |
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Pak Narhoo
Knights of Kador
674
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Posted - 2012.08.30 10:28:00 -
[40] - Quote
CCP Navigator wrote:
If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.
Looks like the GM the OP was complaining about wasn't the online in a rush. Hi, I'm CCP Arrow, I screwed up the.. ummm... |
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Ciaran O' Faolain
Center for Advanced Studies Gallente Federation
97
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Posted - 2012.08.30 13:31:00 -
[41] - Quote
I guess his issue was a bit hard to solve, because a GM answered my petition about 2 days after. Or even one day. So this was a quick answer.
Sure the answer was not to solve it but to ask for more details, but at least I knew a GM was here for me ^^ |
lanyaie
507
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Posted - 2012.08.30 14:06:00 -
[42] - Quote
CCP Navigator wrote:Haladdin wrote:Jonah Gravenstein wrote:@ OP petitions can take some time to process, generally the logs show nothing but occasionally you get lucky. The first post in this sticky will give you an idea of the number of petitions CCP have to deal with, it's numbers from June but are probably fairly representative. I don't want to report poor response times, well I would love to complain about this, but lets say I understand that they don't want to hire more staff to handle petitions. My petition was handled by someone who was in a huge rush. Looks like he did not have enough time to read my responses. For me it looks like he read one sentence and reponded to it (and ignored the rest). Generally I must say I didn't open that many petitions. But each time I opened one support was like this: We have good explonation for "WE WILL NOT HELP YOU". This time GM went too far, because explonation was not good :) I don't want to have support like this. I must say life is different without eve now :) And YES I'm not an native speaker, nor using google to translate for me. regards Marek Hi there, If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.
and if the senior GM doesnt do his job well you go ahead and ask for a LEAD GM they are known to always do their job right, tho I must say there is only 3 lead Gm's i'm aware of so your response time will take a while I dont post often, but when I do i'm probably trolling you Currently offering 100% legit hulkageddon security sponsored by the mittani, send 50m to me and 50m to him |
KIller Wabbit
The Scope Gallente Federation
47
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Posted - 2012.08.30 14:13:00 -
[43] - Quote
arcca jeth wrote:I know someone, not me, who has had a very valid petition open for 20 days now haven't seen him log on much lately since they raked his account of 22B isk without even discussing with him. I imagine that he probably quit the game. I would too. I wouldn't pay a monthly sub to be 22B in debt and an open 20day petition.
This brings up a side question - obvious that the owner of the raked account should not pay to keep it online until CCP answers his petition, so will CCP answer petitions for inactive accounts? Catch-22?
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Ravnik
The Phoenix Rising P R I M E
35
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Posted - 2012.08.30 14:20:00 -
[44] - Quote
Haladdin wrote:As topic says: Where can I direct my complain for poor support in petition?
regards Haladdin
I filed a petition regarding your petition on your behalf. The answer was : Working as intended...
After a failed career as a comedian i decided to take up piloting. My flying techniques have got more laughs than my jokes ever did.....
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Tikktokk Tokkzikk
Cult of Escobar
103
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Posted - 2012.08.30 15:06:00 -
[45] - Quote
Pak Narhoo wrote:CCP Navigator wrote:
If you feel your petition was not handled correctly then you should ask to have it escalated o a Senior GM for review.
Looks like the GM the OP was complaining about wasn't the online in a rush.
Looks like the GM the OP was complainng and CCP Navigator weren't the only one in a rush. |
Jack Miton
Bite Me inc Elysian Empire
524
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Posted - 2012.08.30 15:34:00 -
[46] - Quote
petition it |
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