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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
Sabren Bel
7th Division
2
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Posted - 2012.09.02 22:14:00 -
[1] - Quote
Is there a specific DEV who deals with the issues and workarounds forum?
It's been weeks and no one will communicated with us on what is being done to fix the Socket Closed issues many are having.
And no, it's not Steam.
It's not on our end. I've been playing for two years and nothing until inferno patch.
No, it's not country specific. |
James 315
Caldari Provisions Caldari State
2568
|
Posted - 2012.09.02 22:21:00 -
[2] - Quote
Is it activity-specific? What are you doing when the socket closes?
-+-+-+-+-+-+-+-+-+-+ MinerBumping.com -½-½-½-½-½-½-½-½-½-½The daily saga of one man's quest to bring civilization to highsec by bumping miners out of range. |
Abel Merkabah
The Executioners Capital Punishment.
129
|
Posted - 2012.09.02 22:22:00 -
[3] - Quote
James 315 wrote:Is it activity-specific? What are you doing when the socket closes?
Probably don't know...can't tell what is going on when you are away from your keyboard...amirite? "The human body can be drained of blood in 8.6 seconds, given adequate vacuuming systems." |
Varesk
Origin. Black Legion.
143
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Posted - 2012.09.02 22:26:00 -
[4] - Quote
Dont worry about it,
ISD will be around in a minute to lock your thread and continue to bury the issue. They will tell you to submit a petition and then CCP will tell you their logs show nothing.
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Tippia
Sunshine and Lollipops
9316
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Posted - 2012.09.02 22:27:00 -
[5] - Quote
James 315 wrote:Is it activity-specific? What are you doing when the socket closes? It can be at pretty much any point for me. For a while, I was leaning to the common GǣAFKGǥ explanation since there seemed to be an ever so slightly larger chance of it happening when I was looking away, but then I went AFK for an hour and came back while still being connectedGǪ
GǪand ten minutes later, in the middle of furiously 0.01:ing in Jita, I got dropped. vOv
But it's been in the middle of pretty much all forms of activity and non-activity in my experience. GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: newbie skill plan.
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Sabren Bel
7th Division
3
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Posted - 2012.09.02 22:28:00 -
[6] - Quote
Varesk wrote:Dont worry about it,
ISD will be around in a minute to lock your thread and continue to bury the issue. They will tell you to submit a petition and then CCP will tell you their logs show nothing.
The problem with this is I've done the petition thing, as have many others and it still gets ignored.
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Sabren Bel
7th Division
3
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Posted - 2012.09.02 22:29:00 -
[7] - Quote
James 315 wrote:Is it activity-specific? What are you doing when the socket closes?
I've had it happen while running missions, while jumping through gates, while doing nothing, while reading the market.
There is no cause as far as I can tell. |
Varesk
Origin. Black Legion.
143
|
Posted - 2012.09.02 22:30:00 -
[8] - Quote
Sabren Bel wrote:Varesk wrote:Dont worry about it,
ISD will be around in a minute to lock your thread and continue to bury the issue. They will tell you to submit a petition and then CCP will tell you their logs show nothing.
The problem with this is I've done the petition thing, as have many others and it still gets ignored.
It just takes forever and a year to answer them. |
Johan Civire
Dirty Curse inc.
91
|
Posted - 2012.09.03 00:32:00 -
[9] - Quote
I dont want to bash you guys i have plenty of petitions and the are all solved even some of them at the same day so i think you trolling to offen or you QQ only. Or the just have so many petitions you need to wait... lets go for the last one. |
Corina Jarr
Spazzoid Enterprises Purpose Built
1266
|
Posted - 2012.09.03 00:36:00 -
[10] - Quote
Not once have I had this happen, though is sounds pretty common. Wish I could help... |
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Hai Boiz
Federal Navy Academy Gallente Federation
11
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Posted - 2012.09.03 00:52:00 -
[11] - Quote
It's happened to me a few times lately, but since all I do is change outfits and admire my perfect figure in the mirror, it wasn't too much of a bother.
XX |
gobbybobby
KILL-EM-QUICK RISE of LEGION
6
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Posted - 2012.09.03 00:52:00 -
[12] - Quote
I sometimes get 01 of my characters socket close, and the other stay connected. Often in Same fleet, same system,
Prob only once or twice in a day. Annoying when I am doing something, it sometimes happens when jumping a gate, or undocking from station
Has done this for months and months,. |
Steve Ronuken
Fuzzwork Enterprises
616
|
Posted - 2012.09.03 00:53:00 -
[13] - Quote
Thing is, there may be nothing that CCP can do about it.
If, somewhere between you and CCP's servers in London, there's a breakdown in routing, you'll get a socket closed. (and all the logs would show, on CCPs side, is that you stopped sending them anything.)
The Internet's a complex thing, that's held together with duck tape and baling wire. Stuff like web access is simple, as it's short term connections. Eve isn't like that.
Maybe it is a problem with Eve. But it's hard to say, one way or other. FuzzWork Enterprises http://www.fuzzwork.co.uk/ Blueprint calculator, invention chance calculator, isk/m3 Ore chart-á and other 'useful' utilities. |
Gungankllr
Project Cerberus Caldari State Capturing
2
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Posted - 2012.09.03 00:58:00 -
[14] - Quote
Holy god. I thought it was just me. I literally have random "Socket Closed" errors all the time.
Lost a Manticore to a gatecamp, and a Drake in a WH because I wasn't online.
I have no idea what causes it, it seems completely random- but it happens on an absolutely regular basis. |
gobbybobby
KILL-EM-QUICK RISE of LEGION
6
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Posted - 2012.09.03 01:01:00 -
[15] - Quote
the timeout in eve seems quite long, I had a trouble with my internet a few weeks ago where it DCed when the phone range, but sometimes it would Not time out / give a socket closed error. It would be a fingers crossed don't DC!!! and sometimes it wouldn't! Other times it did. The internet was often off for up to 60 seconds. |
Dog Biscuit
Chitlins
24
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Posted - 2012.09.03 01:02:00 -
[16] - Quote
Twice in the last 15 minutes! Thanx ISD! |
Tippia
Sunshine and Lollipops
9319
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Posted - 2012.09.03 01:23:00 -
[17] - Quote
Steve Ronuken wrote:If, somewhere between you and CCP's servers in London, there's a breakdown in routing, you'll get a socket closed. (and all the logs would show, on CCPs side, is that you stopped sending them anything.) GǪbut that is not what's happening because then it would happen equally across all my computers and OSes and all at the same time. It doesn't.
Hell, I've had TQ and Sisi clients running side-by-side and suddenly gotten a closed socket to TQ with nothing else being affected. The fact that it started appearing immediately after one particular patch and the way that it affects only specific installs and not the entire GÇ£parkGÇ¥ rather speaks to it being EVE than something else. GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: newbie skill plan.
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Lors Dornick
Kallisti Industries Solar Assault Fleet
186
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Posted - 2012.09.03 01:55:00 -
[18] - Quote
Tippia wrote:Steve Ronuken wrote:If, somewhere between you and CCP's servers in London, there's a breakdown in routing, you'll get a socket closed. (and all the logs would show, on CCPs side, is that you stopped sending them anything.) GǪbut that is not what's happening because then it would happen equally across all my computers and OSes and all at the same time. It doesn't. Hell, I've had TQ and Sisi clients running side-by-side and suddenly gotten a closed socket to TQ with nothing else being affected. The fact that it started appearing immediately after one particular patch and the way that it affects only specific installs and not the entire GǣparkGǥ rather speaks to it being EVE than something else. There has previously been reported issues with different flavours of traffic shaping software used by many providers.
The idea behind such software is to allow providers to get better performance from any given bandwidth by identifying different types of traffic created by their customers and altering the prio or transmission sequnce of the different kinds of traffic.
In the best of worlds such software provides quick response for time critical interactive applications while delaying and/or slowing down bulk transfers. (And in some more evil cases more or less kill certain traffic, like torrents).
The problem (for the customers) is that there's no perfect way to identify all kinds of different traffic which leads to loads of packets getting mangled, delayed or dropped for no obvious reason.
The only thing CCP or any other application provider can do is to try to find out which software (and version) that is used by the providers that cause those issues amd contact the creators and ask them to adjust their (broken) rules.
But since it's often the customers' providers that are running this type of software (and in some cases even a 3:rd party selling access in bulk to smaller/local provders) it's very hard to find out from the server end of things.
It gets worse since many providers doesn't even admit to their own users that they are running any form of shaping software, much less informing anyone of it's brand or version.
What we can do, more than trying to get our local provider to give us the information we want, is the write petition to CCP with as much connection related information as possible (provider information and traceroutes) to give CCP's network dudes a chance to figure out what's going on and who they can contact to sort out the issues.
The reason it often pops up after a patch is that their might be minor changes/upgrades/fixes to Eve's client-server protocol which can cause some of the shaping software to misidentify the stream.
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Dog Biscuit
Chitlins
24
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Posted - 2012.09.03 02:10:00 -
[19] - Quote
Lors Dornick wrote:Tippia wrote:Steve Ronuken wrote:If, somewhere between you and CCP's servers in London, there's a breakdown in routing, you'll get a socket closed. (and all the logs would show, on CCPs side, is that you stopped sending them anything.) GǪbut that is not what's happening because then it would happen equally across all my computers and OSes and all at the same time. It doesn't. Hell, I've had TQ and Sisi clients running side-by-side and suddenly gotten a closed socket to TQ with nothing else being affected. The fact that it started appearing immediately after one particular patch and the way that it affects only specific installs and not the entire GǣparkGǥ rather speaks to it being EVE than something else. There has previously been reported issues with different flavours of traffic shaping software used by many providers. The idea behind such software is to allow providers to get better performance from any given bandwidth by identifying different types of traffic created by their customers and altering the prio or transmission sequnce of the different kinds of traffic. In the best of worlds such software provides quick response for time critical interactive applications while delaying and/or slowing down bulk transfers. (And in some more evil cases more or less kill certain traffic, like torrents). The problem (for the customers) is that there's no perfect way to identify all kinds of different traffic which leads to loads of packets getting mangled, delayed or dropped for no obvious reason. The only thing CCP or any other application provider can do is to try to find out which software (and version) that is used by the providers that cause those issues amd contact the creators and ask them to adjust their (broken) rules. But since it's often the customers' providers that are running this type of software (and in some cases even a 3:rd party selling access in bulk to smaller/local provders) it's very hard to find out from the server end of things. It gets worse since many providers doesn't even admit to their own users that they are running any form of shaping software, much less informing anyone of it's brand or version. What we can do, more than trying to get our local provider to give us the information we want, is the write petition to CCP with as much connection related information as possible (provider information and traceroutes) to give CCP's network dudes a chance to figure out what's going on and who they can contact to sort out the issues. The reason it often pops up after a patch is that their might be minor changes/upgrades/fixes to Eve's client-server protocol which can cause some of the shaping software to misidentify the stream. That sounds all logical and stuff, but judging by the damage the ISD does on the forums I can only assume that you are wrong and they are in fact the problem. |
Tippia
Sunshine and Lollipops
9324
|
Posted - 2012.09.03 02:18:00 -
[20] - Quote
Lors Dornick wrote:The reason it often pops up after a patch is that their might be minor changes/upgrades/fixes to Eve's client-server protocol which can cause some of the shaping software to misidentify the stream. Sure, but again, that would rather suggest that it should affect all clients in the same park equally, when in reality it's only specific installs that get hit, with no discernible commonality between them that is also a difference to the unaffected installs.
GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: newbie skill plan.
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Hehaw Jimbojohnson
Frontier Explorer's League Rebel Alliance of New Eden
18
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Posted - 2012.09.03 02:41:00 -
[21] - Quote
I don't generally have problems with timing out while AFK. I mostly get the random "socket closed" errors during network activity spikes. Loading a grid, changing systems, and especially opening links in the IGB (like a killboard) will cause me to get a Socket Closed error probably 25% of the time. It is horribly gamebreaking, can't even browse Fukung during roams without getting dropped half the time. Having multiple clients open make it far worse, but often only one of the open clients gets dropped while others are fine.
My connection is fine, and this just started with one of the early nferno patches. I have no issues in other games. plenty of bandwidth, and no noticable network lapse when it happens. |
Lors Dornick
Kallisti Industries Solar Assault Fleet
187
|
Posted - 2012.09.03 03:07:00 -
[22] - Quote
Tippia wrote:Lors Dornick wrote:The reason it often pops up after a patch is that their might be minor changes/upgrades/fixes to Eve's client-server protocol which can cause some of the shaping software to misidentify the stream. Sure, but again, that would rather suggest that it should affect all clients in the same park equally, when in reality it's only specific installs that get hit, with no discernible commonality between them that is also a difference to the unaffected installs.
The problem with this kind of errors are that they are so bleeping hard to to track down and pinpoint that they sometime appear to be fully logical but then they suddenly change and become almost random (or at least change without any obvious reason).
Eve is quite resilent to network issues (delays, packet loss, drops and so on) which makes tracking the actual problem even harder.
I've been sitting with 2 open clients and actually watched my Internet reset itself, but only one client dropped, the other lagged but recovered.
What happens depends on a load of different things, including what the client is doing, other network traffic on the computer, temporary local lag, background updates, as well of j.random other network traffic from other customers passing the shaper at the same time.
Then add that the traffic between you and CCP can take lots of different routes, even with two identical clients on one box.
You can even end up with traffic to and from CCP is taking different routes.
This is how tcp/ip is supposed to work and it shouldn't create and problems, but the addition of (sometime not very nice) shaping software can trigger seriously wierd errors.
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Hehaw Jimbojohnson
Frontier Explorer's League Rebel Alliance of New Eden
18
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Posted - 2012.09.03 03:16:00 -
[23] - Quote
Awesome, not 10 minutes after posting this, I'm now getting "socket closed" within a minute of logging in no matter what I'm doing. Hasn't been this bad for weeks for me. After getting closed like 10 times in the last 15 minutes, now I can't even log in. I'm getting "Connection Timeout - The server did not initiate the compatibility-handshake within a reasonable amount of time" on the login screen. I can access anything except EVE with no problem, and I can even ping the server with no problem. WTF? |
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ISD TYPE40
ISD Community Communications Liaisons
136
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Posted - 2012.09.03 03:30:00 -
[24] - Quote
Off topic posts removed, please post sensibly, thank you - ISD Type40. ISD Type40 Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department |
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Alaura Aquila
Sarz'na Khumatari The Unthinkables
13
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Posted - 2012.09.03 03:33:00 -
[25] - Quote
I'm not having the issue (at the moment), but my CEO did and still is for a few days now. |
Dog Biscuit
Chitlins
25
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Posted - 2012.09.03 03:37:00 -
[26] - Quote
I would explain the issue, but certain group doesn't want you to know the truth and will just delete my post. |
Anja Talis
Mimidae Risk Solutions
86
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Posted - 2012.09.04 12:58:00 -
[27] - Quote
Lors Dornick wrote: The reason it often pops up after a patch is that their might be minor changes/upgrades/fixes to Eve's client-server protocol which can cause some of the shaping software to misidentify the stream.
I work for an ISP, specifically the bit that handles traffic management hardware and we've never seen Eve misclassified following a patch. Those patches don't change the traffic signature at all really.
Still, it's a good theory. Traffic Management devices could affect this, but being as the timeout for Eve is pretty long, the ISP would have to be seriously congested, or actively discarding the packets for it to cause a problem. |
Anja Talis
Mimidae Risk Solutions
86
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Posted - 2012.09.04 12:58:00 -
[28] - Quote
Oh, and I've seen the socket closed 3 times in the last week.... |
Riot Girl
Riot Club
59
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Posted - 2012.09.04 13:11:00 -
[29] - Quote
I'll cancel my subscription if I keep losing ships. I can't make any progress if I can't cover the costs of the ships I'm losing because of connection problems. It seems like a waste of time to me. |
Xuse Senna
Analog Folk SRS.
332
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Posted - 2012.09.04 13:42:00 -
[30] - Quote
Sabren Bel wrote:Is there a specific DEV who deals with the issues and workarounds forum?
It's been weeks and no one will communicate with us on what is being done to fix the Socket Closed issues many are having.
And no, it's not Steam.
It's not on our end. I've been playing for two years and nothing until inferno patch.
No, it's not country specific.
Oh this is a problem? I assumed my Internet was having a Off Month.... D3 |
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