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Thread Statistics | Show CCP posts - 23 post(s) |
cpu939
Gallente Strategic Syndicate -Mostly Harmless-
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Posted - 2011.05.08 15:32:00 -
[91]
Originally by: GM Homonoia
Originally by: cpu939
ahh but we could get live updates lol
There I will have to decline. I simply cannot spend that much time writing on forums.
well as that's out the window I think Adeena Torcfist with hulkageddon would be a cool time frame 01010011 01110100 01110010 01100001 01110100 01100101 01100111 01101001 01100011 00100000 01010011 01111001 01101110 01100100 01101001 01100011 01100001 01110100 01100101 00100000 01001101 01100101 01 |
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GM Homonoia
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Posted - 2011.05.08 15:35:00 -
[92]
Originally by: cpu939
Originally by: GM Homonoia
Originally by: cpu939
ahh but we could get live updates lol
There I will have to decline. I simply cannot spend that much time writing on forums.
well as that's out the window I think Adeena Torcfist with hulkageddon would be a cool time frame
I would need a date as I am not sure when the last hulkageddon was. Since I spend my time in 0.0 I have not been paying attention to that event.
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cpu939
Gallente Strategic Syndicate -Mostly Harmless-
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Posted - 2011.05.08 15:45:00 -
[93]
Originally by: GM Homonoia
Originally by: cpu939
Originally by: GM Homonoia
Originally by: cpu939
ahh but we could get live updates lol
There I will have to decline. I simply cannot spend that much time writing on forums.
well as that's out the window I think Adeena Torcfist with hulkageddon would be a cool time frame
I would need a date as I am not sure when the last hulkageddon was. Since I spend my time in 0.0 I have not been paying attention to that event.
hulkageddon took place between the 19th and 28th of feb, as we don't know your working days/days off how about any date in that time frame 01010011 01110100 01110010 01100001 01110100 01100101 01100111 01101001 01100011 00100000 01010011 01111001 01101110 01100100 01101001 01100011 01100001 01110100 01100101 00100000 01001101 01100101 01 |
Sights Silo
LOST IDEA C0VEN
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Posted - 2011.05.08 15:46:00 -
[94]
Originally by: GM Homonoia
I would need a date as I am not sure when the last hulkageddon was. Since I spend my time in 0.0 I have not been paying attention to that event.
The last round started (thanks to google) February 19, 2011
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Aineko Macx
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Posted - 2011.05.08 15:46:00 -
[95]
Originally by: GM Homonoia
Originally by: Aineko Macx Time and again I'm astonished by the lameness of the excuses... "knowing there will be lag and issues", i.e. the expectation that the service quality will be bad (which is absurd already), is considered a free pass for you guys to do nothing.
This is a matter of bandwidth (not the internet type of bandwidth). A service is always designed to handle a certain volume, push the limits of this bandwidth and things will start to show signs of strain.
Of course your department has capacity limits, but if you are constantly overworked so that you basically have to deny petitions that cause too much work, it means that a) the resources given to the department are inadequate and b) you should really stop patting yourself on the back and claiming to be AWESOME like in recent blogs. Again, honesty. Stop nurturing the expectation that all petitions will be handled equally and fairly. It's just not true.
Quote:
Originally by: Aineko Macx Your description of the "the logs show nothing" as a myth doesn't really help your cause. You basically stated that if there are too many logs, i.e. it would take too long for the GM to go through it all, the petition will just be denied.
This is a matter of scope. If you wish to see what I am talking about try running the client wit the log server running some time. The last time I used this I only logged onto the client and then logged back off again. The log server produced 14.000 lines of logs.
Please tell me you have better tools to analyze the logs than just the event list you get from the log server But then again, when it comes to CCP, nothing should shock us anymore...
Quote: ... many client side issues cannot be verified because they are, well, client side. We may know about a bug, you may be experiencing that bug, but we cannot verify that you are. This is the most frustrating type of case to work with for us, because we cannot reimburse, even though the customer may be completely right.
All I wrote before applies to issues that are not client related. I stopped petitioning for client issues for obvious reasons a long time ago... ________________________ CCP: Where fixing bugs is a luxury, not an obligation. |
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GM Homonoia
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Posted - 2011.05.08 15:52:00 -
[96]
Originally by: Aineko Macx
Please tell me you have better tools to analyze the logs than just the event list you get from the log server But then again, when it comes to CCP, nothing should shock us anymore...
Oh, this was just an example I could give you to provide a sense of scope. In fact, what the log server for the client logs is stuff we usually can not see as this is what happens on your client. Our server side logs are far more extensive and our tools are much better then what you can see in the log server tool. They cannot be compared in that sense.
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GM Homonoia
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Posted - 2011.05.08 16:07:00 -
[97]
Alright, the 21st of February it is.
08:00 End of my previous shift 08:00 - 08:45 Playing games at the office in my own time 08:45 - 11:30 Several meetings with my Lead and my manager 11:30 - 22:00 Went home and did home stuff, then went to sleep 22:00 - 22:30 Woke up and did home stuff 22:30 - 23:00 Walk to work through blizzards and snow 23:00 - 23:30 Catch up on mail, forums and other communications 23:30 - 02:00 Work on cases I am already on 02:00 - 02:30 Go up to the cantina and find out what our amazing kitchen staff has left for us night shifters in the fridge 02:30 - 07:30 Work on the oldest cases in our queue 07:30 - 08:00 Prepare for a meeting that I cannot attend to make sure my concerns are addressed 08:00 Head home for my well deserved daily coma.
That day I dealt with the 55 oldest cases on our plate and worked on 73 cases in total. I was working night shifts for the entirety of February and March. During day and evening shifts more of my time is spent on other projects (I'd say around 30%).
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GM Homonoia
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Posted - 2011.05.08 16:14:00 -
[98]
Originally by: Aineko Macx
Originally by: GM Homonoia
Originally by: Aineko Macx Time and again I'm astonished by the lameness of the excuses... "knowing there will be lag and issues", i.e. the expectation that the service quality will be bad (which is absurd already), is considered a free pass for you guys to do nothing.
This is a matter of bandwidth (not the internet type of bandwidth). A service is always designed to handle a certain volume, push the limits of this bandwidth and things will start to show signs of strain.
Of course your department has capacity limits, but if you are constantly overworked so that you basically have to deny petitions that cause too much work, it means that a) the resources given to the department are inadequate and b) you should really stop patting yourself on the back and claiming to be AWESOME like in recent blogs. Again, honesty. Stop nurturing the expectation that all petitions will be handled equally and fairly. It's just not true.
When I was talking about bandwidth I was not talking about how many petitions can be handled at any given day, but about "knowing there will be lag and issues". In other words, what our server can handle. If the GMs get buried under work we will simply work harder.
Originally by: Aineko Macx Stop nurturing the expectation that all petitions will be handled equally and fairly. It's just not true.
All petitions will be handled equally and fairly as outlined by our policies. This is simply something you will have to trust us on, unless someone can provide us with a realistic way for us to prove this.
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Mal Lokrano
Gallente The Executives Executive Outcomes
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Posted - 2011.05.08 16:23:00 -
[99]
Edited by: Mal Lokrano on 08/05/2011 16:23:49
Originally by: GM Homonoia Alright, the 21st of February it is.
08:00 End of my previous shift 08:00 - 08:45 Playing games at the office in my own time 08:45 - 11:30 Several meetings with my Lead and my manager 11:30 - 22:00 Went home and did home stuff, then went to sleep 22:00 - 22:30 Woke up and did home stuff 22:30 - 23:00 Walk to work through blizzards and snow 23:00 - 23:30 Catch up on mail, forums and other communications 23:30 - 02:00 Work on cases I am already on 02:00 - 02:30 Go up to the cantina and find out what our amazing kitchen staff has left for us night shifters in the fridge 02:30 - 07:30 Work on the oldest cases in our queue 07:30 - 08:00 Prepare for a meeting that I cannot attend to make sure my concerns are addressed 08:00 Head home for my well deserved daily coma.
That day I dealt with the 55 oldest cases on our plate and worked on 73 cases in total. I was working night shifts for the entirety of February and March. During day and evening shifts more of my time is spent on other projects (I'd say around 30%).
You are officially an awesome GM . _____ When going to a party with wine, women, and song. Always ascertain the vintage of the first two.
Your friendly neighborhood pod liberator. |
cpu939
Gallente Strategic Syndicate -Mostly Harmless-
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Posted - 2011.05.08 16:29:00 -
[100]
Originally by: GM Homonoia
That day I dealt with the 55 oldest cases on our plate and worked on 73 cases in total. I was working night shifts for the entirety of February and March. During day and evening shifts more of my time is spent on other projects (I'd say around 30%).
ok just cos I want to know, how many work the night shift
and of the 73 cases how long aprox does each case take you
thank you for all the info you have given us already 01010011 01110100 01110010 01100001 01110100 01100101 01100111 01101001 01100011 00100000 01010011 01111001 01101110 01100100 01101001 01100011 01100001 01110100 01100101 00100000 01001101 01100101 01 |
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GM Homonoia
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Posted - 2011.05.08 16:34:00 -
[101]
Edited by: GM Homonoia on 08/05/2011 16:34:25
Originally by: cpu939 ok just cos I want to know, how many work the night shift
That can vary depending on the day, holidays, how many GMs are available, if our other offices have office ours or not. We have 24/7 coverage, but we also have GMs in several time zones. So even if there are 2 or 3 GMs on night shift in Iceland, we may also have all our staff in Atlanta on shift at the same time. But on the 4th of July or during Chinese new year the numbers will be less. So it is really very hard to say.
Originally by: cpu939 and of the 73 cases how long aprox does each case take you
Some take only a few minutes, others can take up to 15 or 20 minutes. There are types of (rare) cases where I have to spend several hours to see them through.
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LordInvisible
Gallente Nova Ardour
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Posted - 2011.05.08 16:37:00 -
[102]
Originally by: GM Homonoia
Originally by: LordInvisible but do GMs play EvE too? :D Dont wanna suggest anything, just my observation since i'm pretty sure some of GMs have limited knowledge about eve and then some might have too much "konwledge" about EvE if u know what i mean:D
In short: yes.
Personally I am coming up on about 5.5 years now. Some of my colleagues have been playing since closed beta. Not every GM has these same years of experience and expertise varies. In fact, some GMs have less in game experience then others, but they focus on things like billing/account issues, for which you do not need any in game experience at all. Despite that, every GM has the responsibility to stay in touch with the game. We actively encourage GMs to play the game and we are even allowed to do so during work hours (not to excess, of course, we still need to do our actual job). That being said, no one knows everything there is to know about EVE. We have experts on certain topics and individuals GMs tend to specialize, just like most EVE players tend to specialize.
No no, you didnt understand my "knowledge". Since u mentioned, that there are some things in logs, that could be unsafe to reveal, how do we know, that GMs are not abusing said knowledge about logs not beeing perfect and complete?
And also, since i see you are one of the rarest ccp related peeps that actually read forums, out of those 73 petitions u did on that day, how many was copy/paste answer and how many were later escalated to higher rank GM and why? -------------------------------------------------------------------------------- Quote: "For me EvE wasn't that much fun, many ppl refer to it as a nicely designed database front-end and that |
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GM Homonoia
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Posted - 2011.05.08 16:45:00 -
[103]
Originally by: LordInvisible
No no, you didnt understand my "knowledge". Since u mentioned, that there are some things in logs, that could be unsafe to reveal, how do we know, that GMs are not abusing said knowledge about logs not beeing perfect and complete?
GMs operate under extremely strict rules when it comes to this, much more so then other CCP employees. We audit our own GMs very regularly. On top of that Internal Affairs keeps a very close eye on all CCP staff, including GMs. We also have a lot less freedom within the game then normal players. What is perfectly fine for other players may not be allowed for GMs, even on their player characters.
Originally by: LordInvisible
And also, since i see you are one of the rarest ccp related peeps that actually read forums, out of those 73 petitions u did on that day, how many was copy/paste answer and how many were later escalated to higher rank GM and why?
Copy/paste, no clue. Almost every answer has some copy/paste going on (even if it is only my signature), but also almost every answer I send out is modified so that it applied to the case in question. Generally, instructions are copy/paste, since the instructions never change. But reasons for why things happen are almost always typed out by hand.
None at all were escalated. Escalation is really relatively rare. These are just the cases you hear about. I just looked it up and in 2010 only 0.88% of all petitions were escalated.
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GM Homonoia
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Posted - 2011.05.08 16:48:00 -
[104]
Edited by: GM Homonoia on 08/05/2011 16:48:24
Originally by: LordInvisible
"Guardian got global criminal timer. And he was just sitting idle at the safespot.
Ship got destroyed because of this: [ 2011.05.03 18:25:55 ] (notify) For your part in the destruction of a Harbinger your security status has been adjusted by -0.9978.
altough last agression from this ship against harbinger above was: [ 2011.05.03 18:04:51 ] (combat) Your Valkyrie II misses XXX [XXX]<XXX>(Harbinger) completely.
And harbinger was agressed to me at that time and i switched ships already in station between me agressing harbinger and harbinger destroyed.
Since this is a bug, I would like my ship reimbursed."
Would u copy/paste "Hi,
Thanks for getting into touch.
The aggression timer is 15 minutes by default, but it will reset every time you come into contact with Concord..." default response, stating, that your dont know, that concord destroy ships in few seconds, not 20 minutes later?
I cannot comment here simply because I don't know any of the details that apply to the case. Even if I would copy/paste I would only do so after I know what it was that actually happened. What you wrote up there simply is not enough information by far. I would need to have a real petition at hand to make a call. Of course, if it was a real petition I could not put my answer here in this forum as anything said in a petition is considered confidential between CCP and our customer. I will not breach privacy in that manner.
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LordInvisible
Gallente Nova Ardour
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Posted - 2011.05.08 16:53:00 -
[105]
Ok, thank you for your patience with us.
I guess I'll have to wait for GM Eskimo to find button for escalation and i really hope u are the one that gets escalated to:D
kind regards, Lord -------------------------------------------------------------------------------- Quote: "For me EvE wasn't that much fun, many ppl refer to it as a nicely designed database front-end and that |
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GM Homonoia
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Posted - 2011.05.08 16:54:00 -
[106]
Originally by: LordInvisible Ok, thank you for your patience with us.
I guess I'll have to wait for GM Eskimo to find button for escalation and i really hope u are the one that gets escalated to:D
kind regards, Lord
I am not a senior, so if a case is escalated it will not land on my plate. Escalated cases always go to a senior.
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cpu939
Gallente Strategic Syndicate -Mostly Harmless-
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Posted - 2011.05.08 17:11:00 -
[107]
Originally by: GM Homonoia
Originally by: LordInvisible Ok, thank you for your patience with us.
I guess I'll have to wait for GM Eskimo to find button for escalation and i really hope u are the one that gets escalated to:D
kind regards, Lord
I am not a senior, so if a case is escalated it will not land on my plate. Escalated cases always go to a senior.
ccp promote GM Homonoia and give a good pay rise as well 01010011 01110100 01110010 01100001 01110100 01100101 01100111 01101001 01100011 00100000 01010011 01111001 01101110 01100100 01101001 01100011 01100001 01110100 01100101 00100000 01001101 01100101 01 |
knobber Jobbler
Executive Intervention Controlled Chaos
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Posted - 2011.05.08 17:37:00 -
[108]
Originally by: GateScout
Originally by: knobber Jobbler
Originally by: GateScout One day, you'll stop posting like a child. You get what you deserve. You don't like it? Do something about it. Passive-aggressive posts on these forums won't get you anything....
I wouldn't normally reply to idiotic posts by faceless forum warrior alts calling people childish because they can hide behind the internet; but thats a little bit pot calling the kettle black don't you think?;)
No. The fact your immediate reply was an attack on me personally rather than my position simply reiterates my point. Thanks for obliging.
Just returning the favour ;) You could have made your original point without calling me childish and doing it in a trolling manner. Not that as a customer of ccp I'd say your point is valid.
If amazon loses my order they replace it immediately at no cost to myself. If ccp causes a problem with my playing of internet spaceships I get to play gm roulette.
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GateScout
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Posted - 2011.05.08 19:29:00 -
[109]
Originally by: knobber Jobbler If amazon loses my order they replace it immediately at no cost to myself. If ccp causes a problem with my playing of internet spaceships I get to play gm roulette.
Yet you don't leave. You may not like CCP's customer service, but it's sufficient to retain your patronage. CCP is a company, and it's primary goal (perhaps?) is to make money. As long as you still subscribe, they seem to be content. Hence, my comments with the typical forum complaints. Posting in these forums describing the desire to be treated with some sort of elevated importance is as effective as ************ is at getting you laid. It doesn't do anything.
Note: The word above with **** refers to the activity of self sexual stimulation.
For the record, I don't know a thing about you. I was referring to your posts. I'm sure you're an outstanding individual...who is handsome, successful, and the envy of your peers (except in eve-o posting).
Cheers
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LordInvisible
Gallente Nova Ardour
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Posted - 2011.05.08 20:16:00 -
[110]
Originally by: cpu939
Originally by: GM Homonoia
Originally by: LordInvisible Ok, thank you for your patience with us.
I guess I'll have to wait for GM Eskimo to find button for escalation and i really hope u are the one that gets escalated to:D
kind regards, Lord
I am not a senior, so if a case is escalated it will not land on my plate. Escalated cases always go to a senior.
ccp promote GM Homonoia and give a good pay rise as well
This please. -------------------------------------------------------------------------------- Quote: "For me EvE wasn't that much fun, many ppl refer to it as a nicely designed database front-end and that |
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Corina's Bodyguard
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Posted - 2011.05.08 20:26:00 -
[111]
For those complaining about connection issues, it rarely is an issue with CCP's server. Most DCs (that are not user related) are due to one of the routing services that refuses to upgrade their equipment.
I personally have not be DCed once... though I have been on when the massive disconnects happen (Amarr with less that 100 people in local is so quiet).
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Adaris
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Posted - 2011.05.09 11:47:00 -
[112]
Originally by: cpu939
Originally by: GM Homonoia
Originally by: LordInvisible Ok, thank you for your patience with us.
I guess I'll have to wait for GM Eskimo to find button for escalation and i really hope u are the one that gets escalated to:D
kind regards, Lord
I am not a senior, so if a case is escalated it will not land on my plate. Escalated cases always go to a senior.
ccp promote GM Homonoia and give a good pay rise as well
QFT - I mean she/he walks through blizzards to sort our petitions!!!! *******
- ISK ME UP -
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Louis deGuerre
Gallente Malevolence. Imperial 0rder
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Posted - 2011.05.09 13:44:00 -
[113]
Originally by: Adaris QFT - I mean she/he walks through blizzards to sort our petitions!!!!
Neither snow nor rain nor heat nor gloom of night stays these GMs from the swift completion of their appointed petitions ----- Malevolence. is recruiting. Dive into the world of 0.0 !
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Sephira Galamore
Gallente
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Posted - 2011.05.09 14:26:00 -
[114]
Edited by: Sephira Galamore on 09/05/2011 14:26:47
Originally by: EnslaverOfMinmatar GMs just sit all day long and chat with noobs. I made a noob character recently and a GM convoed me and talked for 17 minutes until I told him I have a 3yr old character. AFTER THAT he sent me an eve-mail with "some useful information as well as links to a new player guide and wiki".
Since you mention that.. I find this noteworthy and quite awesome! When I started playing EVE ~5 month ago and a GM welcomed me right away I was kinda speechless actually. Cheers to GM Ventrastion! ;) Never had this in any other game before. Really great customer service there!
And also thanks for all the details on your work provided in the thread. \o/
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Tom Peeping
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Posted - 2011.05.09 14:58:00 -
[115]
Hey GM Homonoia,
Appreciate the thoughtful responses, on a subject matter which will obviously contain highly emotional responses. It helps.
That said, I do think part of the issue is that CCP and the players are sometimes at cross purposes... for example, the fact that petitions will not be granted unless the logs prove an issue, is sometimes a policy which is problematic. I fully acknowledge that it stems out of an attempt by CCP to provide a fair reimbursement methodology, however gamers also have a valid point when they get worked up about CCP's policies on the issue. That particular policy does also have a "guilty until proven innocent" component... a "no matter what your personal experience of the problem was, you're screwed unless your lucky enough to have a real problem show up on logs" issue.
I recognize that there's a need to protect against the players who either don't understand game mechanics, or who are seeking inappropriate reimbursement. It's unfortunate that this means that the component of players who have real issues which don't end up being tracked by whatever logging mechanism is in place have to be shafted because of this. It shouldn't come as any surprise that there's a significant percentage of ill will to the GM reimbursement process... The P&P creates a virtual guarantee that there will be a real component where players are inappropriately denied reimbursement. In CCP's favor, I don't know how else they could arrange the issue and avoid falling for scams.
On the downside, players who locate legitimate unlogged bugs are a heck of a lot less likely to participate in the process when they know that if they are among the first to experience it and they will either have to do quite a lot of work on their own time, OR their petition will be denied. The choice to just let it go, loose the isk, and keep playing for fun (while having a valid gripe against CCP's process) is an obvious one.
The system guarantees valid ill will. The only problem is I'm not sure there's an alternate way, which would avoid that. I sure can't think of one.
Still seeing a GM react reasonably, and even go above and beyond technical required duties to interact on a thread like this does help induce a touch of reason to the process, and lower the "anger" levels I've personally developed. Thanks!
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GM Homonoia
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Posted - 2011.05.09 15:29:00 -
[116]
Originally by: Tom Peeping
That said, I do think part of the issue is that CCP and the players are sometimes at cross purposes... for example, the fact that petitions will not be granted unless the logs prove an issue, is sometimes a policy which is problematic. I fully acknowledge that it stems out of an attempt by CCP to provide a fair reimbursement methodology, however gamers also have a valid point when they get worked up about CCP's policies on the issue. That particular policy does also have a "guilty until proven innocent" component... a "no matter what your personal experience of the problem was, you're screwed unless your lucky enough to have a real problem show up on logs" issue.
I recognize that there's a need to protect against the players who either don't understand game mechanics, or who are seeking inappropriate reimbursement. It's unfortunate that this means that the component of players who have real issues which don't end up being tracked by whatever logging mechanism is in place have to be shafted because of this. It shouldn't come as any surprise that there's a significant percentage of ill will to the GM reimbursement process... The P&P creates a virtual guarantee that there will be a real component where players are inappropriately denied reimbursement. In CCP's favor, I don't know how else they could arrange the issue and avoid falling for scams.
This is one of the biggest conundrums that our department has to deal with. In essence, yes, your analysis is correct. And I shall try and explain why we still do things the way we do them. The single most important reason is this: EVE is a competitive game.
That one little fact is a very big deal. Every time a GM steps in it will have consequences that affect not just the one customer, but a whole range of customers, all of which have conflicting opinions, desires and interests. Nothing is an isolated incident. With most MMOs it is easy to just offer reimbursement, even without any evidence at all. Providing reimbursement will only affect the customer that was reimbursed and not reimbursing only has downside; namely an unhappy customer. This is very different for competitive games.
Once you add competition to the mix the issue becomes a completely different beast. Acting without evidence pretty much means taking a side. Reimbursing one customer means disadvantaging another. This may seem insignificant in most individual losses, but in the grander scheme of things this is a very big deal. Once we start reimbursing without evidence we will not be able to say no to anyone. Why would we reimburse one customer and not the other? Once we walk down that path we would have no choice to reimburse everyone who asks for it. Even if we would limit it to certain cases, once those fringe cases become known it will be abused. This would turn the petition system into a tool for competition. That would be a very bad thing for everyone involved.
What we hear a lot is that the customer is king. This is true in a sense and that is why we teach all GMs to do everything in their power to find evidence that allows us to reimburse, no matter how tentative. However, when you have more then 300.000 kings, all with conflicting wishes, you cannot put the wish of the individual over that of the group. We must, at all times, try and remain as uninvolved, impartial and fair as possible. Unfortunately that means that, without server side evidence, we simply cannot act. This is very unfortunate, because my work would be infinitely more easy if I could simply reimburse. Dealing with a happy customer is far easier then with an angry one.
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War Kitten
Panda McLegion
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Posted - 2011.05.09 20:07:00 -
[117]
Originally by: cpu939
ccp promote GM Homonoia and give a good pay rise as well
This, absolutely.
The dedication and patience shown here, coupled with genuine compassion for players and the game itself if outstanding.
+2 internets for GM Homonoia :) |
Feligast
Minmatar GoonWaffe Goonswarm Federation
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Posted - 2011.05.09 20:15:00 -
[118]
I thought discussing GM decisions was a lockable, and ultimately bannable, offense on these here forum type places.
In all seriousness, if you could request a specific GM for your petition, Homonoia would be a VERY busy person. Thank you for taking the time to explain things.
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Jason Triumph
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Posted - 2011.05.09 20:57:00 -
[119]
In my 4 years of playing every petition I have sent in regardless of what other people have said about the predicted outcome, I have always received reimbursement for my losses, some with the first reply others needed more information. I also had a long discussion with one GM about game changes. I usually spend some time writing out my petitions including as much information as I can and if possible adding screen shots.
Keep up the good work
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knobber Jobbler
Executive Intervention Controlled Chaos
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Posted - 2011.05.09 21:57:00 -
[120]
Originally by: GateScout
Originally by: knobber Jobbler If amazon loses my order they replace it immediately at no cost to myself. If ccp causes a problem with my playing of internet spaceships I get to play gm roulette.
Yet you don't leave. You may not like CCP's customer service, but it's sufficient to retain your patronage. CCP is a company, and it's primary goal (perhaps?) is to make money. As long as you still subscribe, they seem to be content. Hence, my comments with the typical forum complaints. Posting in these forums describing the desire to be treated with some sort of elevated importance is as effective as ************ is at getting you laid. It doesn't do anything.
Note: The word above with **** refers to the activity of self sexual stimulation.
For the record, I don't know a thing about you. I was referring to your posts. I'm sure you're an outstanding individual...who is handsome, successful, and the envy of your peers (except in eve-o posting).
Cheers
I don't think the majority want elevated importance but to be treated fairly and with the eula. I am mostly content but at the same time ccp have no market competition so its hard to take custom elsewhere. I've personally never vented about my poor customer service experiences with ccp but I do not like there over customer service in general.
Compared with other mmo publishers and other businesses in general they have a little bit to be desired. As before with amazon as an example, they will do anything to keep your custom. Love film are another company that will do anything within reason to make sure you are happy and content.
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