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James Vayne
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Posted - 2011.05.23 21:46:00 -
[1]
I have had this problem for a few days, but today it seems to have reached a critical point.
I noticed, a few days ago, that while playing eve, it simply stopped responding. It was no matter of the game ceasing to work because of a crash, as far as OS X was concerned the game was working fine. Nevertheless the game would become unresponsive to me. Notable signs were that my ship no longer responded to any command. Chat would not update nor would the contents of any screen (char sheet, cargohold, etc) appear. Yet the world continued around me. Player ships would continue to move and my camera would gladly spin around my vessel so the game was not crashed in the typical sense.
Quitting and relogging would typically fix this after the 3rd attempt and it would be fine. Today however, the problem reached a new high. Upon logging in the game was immediately in it's state of curious non-responsiveness. Logging out and logging in again produced the same anomaly. After a third attempt it would work, but then again stopped working after five or so minutes. From thereon this became the typical course of events. Logging out and in again would fix the issue for no longer than five minutes - if not instantly - before it ceased responding.
I have tried everything short of re-installing my OS to fix this. -Permissions repair -Deleting EVE cache and re-installing the client fresh, -Software update -resetting all settings in-client -reducing all graphics settings to their lowest value
None of these efforts have remedied the problem and I am now very much at my wits end since this frequency of this problem makes the game unplayable, in that it will largely stop responding before I am able to undock my ship and, should I get my ship undocked, will certainly have stopped responding before I can warp anywhere.
I have petitioned, but I thought I might get some ideas on new tactics to try and best this beast of a problem from you guys.
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Hagis McBree
Minmatar
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Posted - 2011.05.23 22:22:00 -
[2]
did you check your network? reboot modem and/or router and/or wireless.
all your problems point to a network not a client issue.
Originally by: CCP Fallout If you've not yet done so, please file a bug report.
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James Vayne
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Posted - 2011.05.23 22:31:00 -
[3]
I did. I tested it on a number of other games. Starcraft II, Unreal Tournament 3, CoD, etc and discovered no issues with those. Network etc seems to be fine, so I am stumped.
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James Vayne
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Posted - 2011.05.23 23:00:00 -
[4]
Just did a speed test, the speed is 17.06mbps more than enough to run EVE so provides no explanation as to why it will simply not work.
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Hagis McBree
Minmatar
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Posted - 2011.05.23 23:27:00 -
[5]
If you are using a D-Link router then try to bypass it, if that works then the problem is within the router and we recommend that you contact D-Link customer support.
Try doing a trace route test to the server router (the server ip itself cannot be pinged). traceroute to 87.237.38.200 use terminal or Network Utility
Tracert gives you the ping or connection latency at each point it uses to connect to the server, if any of these entries contain latency (shown in ms) above 250 ms as well as high packet loss or packet errors, then you can expect that server connection can be lost occasionally. If this is the case, then there is nothing that we can do about it but we recommend that you contact your Internet Service Provider and inform them about the problem.
Originally by: CCP Fallout If you've not yet done so, please file a bug report.
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James Vayne
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Posted - 2011.05.24 01:00:00 -
[6]
Edited by: James Vayne on 24/05/2011 01:06:40 Nothing abnormal is showing up on a ping test to either my ISP or to the EVE server, nothing greater than 24ms. Yet it still wont work. I'm losing patience now.
--- 87.237.38.50 ping statistics --- 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 16.752/23.375/59.192/12.163 ms
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James Vayne
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Posted - 2011.05.24 12:25:00 -
[7]
Edited by: James Vayne on 24/05/2011 12:28:52 Edited by: James Vayne on 24/05/2011 12:25:28 Edited by: James Vayne on 24/05/2011 12:25:00 Issue is worse today. I immediately log in and nothing works. Not even right click menu.
I dunno if this means anything from traceroute:
9 250.36.237.87.rev.ccp.cc (87.237.36.250) 51.750 ms 56.326 ms 23.600 ms 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * *
It's REALLY doing my head in now.
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James Vayne
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Posted - 2011.05.24 13:22:00 -
[8]
Gah. Nobody!? Seriously, the game is totally unplayable.
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Cynimar
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Posted - 2011.05.24 14:51:00 -
[9]
Try turning off the firewall you mentioned. Although if it is at the account lvl do not think it would affect your user account. Aside from any changes you might have made before this problem occurred you might think about a maintenance run to look for corrupt directories along the lines of something like DiskWarrior. You could also try re-installing EVE, that bites I know but looks like you covered just about everything else. You could run one of the many maintenance tools for mac... dumping history files, cache files, etc. You might look at your log files to see if there is something obvious in terms of error codes... although that is zippo fun.
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Vincent Athena
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Posted - 2011.05.24 15:28:00 -
[10]
Ive never had issues like this. The only thing I can think of is I have seen evidence that eve tramples all over memory it should not. So:
What else is running on your computer? Can you clear it out as much as possible? Some cute third party program that you like, may have nothing to do with eve, may be interfering.
Eve also does odd stuff with the disk. Do you have alot of extra disk space?
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James Vayne
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Posted - 2011.05.25 00:47:00 -
[11]
I have 100GB of free disk space. I ran a disk verify and there are no issues. Disk permission ran, but no improvement.
Started EVE with all ancillery applications closed, but to no avail.
Tonight it actually let me play for a whole two hours (I actually was just chatting in the station, nothing straining), but alas, it eventually stopped working.
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Vincent Athena
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Posted - 2011.05.25 13:23:00 -
[12]
There is a way to tell if the issue is a dis-connect. When the issue occurs hit shift-control-alt-M. Look at the "network" tab, and the "outstanding calls". If the outstanding calls is greater than zero, and does not drop to zero, you got a DC.
Eve seems to be very sensitive to DCs, more than anything else Ive done on the internet. Also, sometimes the client will try to reconnect after a DC, and do so improperly, creating multiple instances of itself that fight with each other. Look at the dock and see if there is more than one eve running. If this happens, I kill them all and start over.
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RenderMonkey
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Posted - 2011.05.26 04:02:00 -
[13]
Edited by: RenderMonkey on 26/05/2011 04:02:27 Interesting that you've raised this... About a week ago now I switched ISP and changed from wireless broadband to ADSL2+ and am now using a wireless modem/router. I've lost count of the number of times EVE appears to have lost the connection since I've changed. As with you're case I can spin the camera around the ship but any other command such as 'warp to' etc won't respond. I've ended up logging out and leaving myself stranded in space - and have seen on at least one occasion multiple instances of EVE on the desktop.
I've done testing on the wireless modem (Netcomm NB14WN) and it appears to be performing very well. I've just bought a 10m cable so I can do a physical connection to see if this sorts the problem out. It it does then I guess I can say that EVE will drop out if it loses the connection for even a millisecond. Wish there was some way to reconnect in-game without logging out.
I'll post an update once I've got the cat5 connected.
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