Pages: [1] 2 :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Ebba Li
|
Posted - 2011.06.13 10:04:00 -
[1]
ok, Im wondering actually what CCP support is doing more then drink cofee? I have played a few MMO games and played wow since 2004. hence that wow-europe support/Gm is the worst ever and it takes atleast 1 day to get an answer but I can survive that. Started to play Eve and bumped into a few stuff and made a pertition about it. to my suprice.. 4 days to get an answer. wth are guys doing???
If I pay for a game wich I actually do I expect a certain amount of support if I need it. Within 5h atleast have an answer and within 24h have a solution for the issue. Atm a pertition have a answer within 96h. That is actually even worse then wow-europe wich is famous for there slackyness.
CCP needs to change there pertition policy or hire more people. 96h is not ok.
|
Rolare
Amarr
|
Posted - 2011.06.13 10:08:00 -
[2]
There are lots of petition?
This isn't WoW?
Have patience?
Why so horrible for a few days wait?
Also, while I don't like coffee, maybe they're just enjoying it alot :)
|
Jasdemi
|
Posted - 2011.06.13 10:11:00 -
[3]
Edited by: Jasdemi on 13/06/2011 10:11:18 The XBox kids are QQ'ing about the PS3 exclusivity for DUST. Bear with it for the next few weeks/months. :)
------ "Phat Lewt Couriers" mailing list/channel for high value, low volume courier contracts |
Bodrul
Caldari Paragon. Nulli Tertius
|
Posted - 2011.06.13 10:21:00 -
[4]
when a majority of petitions are for the smallest and useless things what do you expect?
............ "you dont need a reason or a three piece suit to argue the truth" Game Reviews |
Tres Farmer
Gallente Federation Intelligence Service
|
Posted - 2011.06.13 10:28:00 -
[5]
Originally by: Ebba Li *snip* Started to play Eve and bumped into a few stuff and made a pertition about it. to my suprice.. 4 days to get an answer. wth are guys doing??? *snap*
Mind, sharing what this/those petitions had been about? Cheers
PS: you might have chosen the wrong category or the petition wasn't something crucial, like being stuck?
Get rid of Rooms with Doors - Shortrange Jumpdrives for everybody! |
Gwenywell Shumuku
|
Posted - 2011.06.13 10:32:00 -
[6]
Edited by: Gwenywell Shumuku on 13/06/2011 10:32:50 4 days??? man that was a fast response.
I have some petitions that took weeks...you should feel lucky.
P.S. stuck/account/payment always gets checked fast, so if nothing else works...try that.
|
Serpents smile
|
Posted - 2011.06.13 10:35:00 -
[7]
Maybe it is just you who is at fault here?
|
Syphon Lodian
Gallente
|
Posted - 2011.06.13 10:36:00 -
[8]
Edited by: Syphon Lodian on 13/06/2011 10:36:24 Probably because they don't need a huge staff, or an extremely diligent one. Due to the fact that most GM-needed moments in most games revolve around player-to-player interaction or something similar. In EVE this isn't a problem, because the policy in EVE is, "Be a responsible adult or go **** yourself."
Considering GMs or petition-handlers in general are not bug breakers, or coders, they have very little to handle other than bug reporting or connecting the dots from petitions. Even then, in the course of bugs, it's "Bug report please."
|
Vile'er
Ungrateful Vile
|
Posted - 2011.06.13 10:49:00 -
[9]
eve online ive played for years and ive never had an issue that needed a GM's support.. and the rookie help chat is probably the best chat channel ingame with the least amount rubbish spam just roll a free account n go talk there if u cant get the answer in help channel
plus 4 days isnt bad especially with tournament/dust514/playstationhate/xboxwhiners/playstationhacksgoingtowreckmyeve/walkinginstationssux/mypcsucksplxdontupgrademygameforfree petitions they would be swamped
|
Archbeholder
|
Posted - 2011.06.13 11:01:00 -
[10]
4 days is nothing Ive petitioned 8 years ago and my petition is still open!
|
|
Brooks Puuntai
Minmatar Solar Nexus. -Mostly Harmless-
|
Posted - 2011.06.13 11:06:00 -
[11]
To be fair CCPs response time has gotten alot better then what it was acouple years ago. Before it would take 1-2 weeks for a response. However now since they outsourced some of it the response time is better but you need to escalate the petition more often due to the initial GMs just giving copy and paste responses.
|
Katra Novac
|
Posted - 2011.06.13 11:15:00 -
[12]
For the times I contacted WoW support ingame, I found them very good. Usually answered and sorted the same days or next day at the latest.
For the times I've used Eve ingame support, it depends on the category of the petition you file, stuck type petitions answered the same day (usually within a couple of hours). Petitions involving ships/items can be about a week.
But I suspect the reason that WoW is generally faster than Eve is because WoW has greater resources available to it.
Also found WoW GMs usually more understanding than Eve GMs, what I mean by this is on at least one occassion when I knew a CCP GM could have helped he declined to do so even though he could have if he had wished to do so. Make of that what you will.
Of course this is based on my own personal experiences of using ingame support and other players experiences may differ.
|
HeIIfire11
|
Posted - 2011.06.13 11:27:00 -
[13]
I am the first one to complaiin about CCP but as far as petitions go they are pretty fast when it is important. Before jita got buffed I got stuck quite a few times jumping in or out. They had me back in game within ten minutes or so. Not much to complain about there.
|
Ebba Li
|
Posted - 2011.06.13 11:42:00 -
[14]
I find everything over 6h really bad support. i would compare it like if you go down to a grocery store and buy milk, you pay for your milk but asked to leave the milk in the store and come back 96h later then MAYBE you can take it home.
|
Discrodia
Gallente Symbiosis International Moose Alliance
|
Posted - 2011.06.13 11:47:00 -
[15]
For the record, Blizz's consumer support is pretty terrible too.
I got my unused WoW account hacked as a result of the Sony Network fiasco, and it took blizzard 5 weeks and 30 emails to explain to me that their account recovery page only seems to work in Safari or Internet Explorer, during which time I was increasingly ****ed off that all they could do was send the same damn email over and over and parrot "There's no problem, just fill out this link which doesn't work on your browser."
Also, CCP's support staff is small because the game itself is small. Additionally, don't talk about the (fight club) petitions.
Lastly, what did you do that needed petitioning?
Originally by: anonymous WE JUST DID SCIENCE!
|
Karl Planck
Inglorious-Basterds
|
Posted - 2011.06.13 11:48:00 -
[16]
Originally by: Ebba Li I find everything over 6h really bad support. i would compare it like if you go down to a grocery store and buy milk, you pay for your milk but asked to leave the milk in the store and come back 96h later then MAYBE you can take it home.
answer the question above, what DID you make a petition about? My guess, its something trivial, you don't deserve a quick answer because it would detract from things that do and that your just trollin. -------------------------------------------------
Don't debate with morons. They drag you down to their level, then beat you with experience. |
Chiana Moro
Sons Of 0din Fatal Ascension
|
Posted - 2011.06.13 11:49:00 -
[17]
I'm guessing the target audiences differ a bit between EVE and WoW. Much more younger players in WoW where faster service could be given a higher priority. That said, I've never had a serious problem with petition response time.
|
Katra Novac
|
Posted - 2011.06.13 11:51:00 -
[18]
Originally by: Ebba Li I find everything over 6h really bad support. i would compare it like if you go down to a grocery store and buy milk, you pay for your milk but asked to leave the milk in the store and come back 96h later then MAYBE you can take it home.
With limited resources you have to prioritise which is what they do in Eve. So they're probably doing the best they can with the resources available to them.
|
Xina Tutor
Amarr Hot Chicks Epsilon Shimmy Alliance
|
Posted - 2011.06.13 11:53:00 -
[19]
okay... so what was so bad you had to petition? I been playing for years and only ever put in a couple of petitions, which were dealt with in hours and less...
|
Eve Stackler
|
Posted - 2011.06.13 11:57:00 -
[20]
I have this problems too. Every petition I waits a 3-4 days for an answer. Seems, after Incursion starts GM's cant work faster... Its a really annoying me. Bugs that's not fixed for a year, GM's that not answering for a weeks.. Its not a support (says as a support worker), this mockery and brain carrying out. CCP, for what you make forms for petitions and bug reporting? For mockery? ... ... ...
|
|
Takseen
|
Posted - 2011.06.13 12:07:00 -
[21]
A 4 day wait for a petition is pretty bad, yes. It doesn't mean they're all idling though. Its either down to -CCP being cheap and not hiring enough staff to cope with the number of petitions -too many people petitioning over stuff they shouldn't(ship losses due to DCs or pretty much anything else) or petitioning over stuff that should be automated(like the Hours for Plex thing they added)
|
notabene
Minmatar Superior Eve Engineering
|
Posted - 2011.06.13 12:21:00 -
[22]
*snip* ... It ain't much I'm asking if you want the truth here's to the future hear the cry of youth
I want it all I want it all I want it all and I want it now I want it all I want it all I want it all and I want it now ... *snip*
|
Bauer Supreme
Gallente
|
Posted - 2011.06.13 12:26:00 -
[23]
Had some dealing with CCP support over the last 5 days and they have been good and responded within 24 hours, mostly within 5.
They helped get my previous accounts, change email, give me names and sp of the characters.
Thumbs up from me
|
Mashie Saldana
Minmatar Veto Corp
|
Posted - 2011.06.13 12:30:00 -
[24]
Originally by: Ebba Li I find everything over 6h really bad support. i would compare it like if you go down to a grocery store and buy milk, you pay for your milk but asked to leave the milk in the store and come back 96h later then MAYBE you can take it home.
I wonder how much blood you would cry if you ever had your broadband connection fail on you and had to contact the ISP.
$15 a month won't give you 4h SLA.
|
Aoki Ayumi
University of Caille
|
Posted - 2011.06.13 12:35:00 -
[25]
96 hours is ok for a 50000 players game. Everytime I need support I get it in about 1 day. That is almost utopic, since when I started playing mmorpg's in 2001 I remember I had to wait 15 days sometimes to get an answer in a lot of games.
CCP is doing fine in support. If you are getting problems, maybe you do not understand the support system.
|
notabene
Minmatar Superior Eve Engineering
|
Posted - 2011.06.13 13:15:00 -
[26]
BTW
You are not the first to complain: Once upon a time in the year 2003...
|
Eve Stackler
|
Posted - 2011.06.13 14:03:00 -
[27]
Edited by: Eve Stackler on 13/06/2011 14:03:41
Originally by: Aoki Ayumi
CCP is doing fine in support. If you are getting problems, maybe you do not understand the support system.
LOOOL... I do not need to "understand". I need a service for my money. Not more. "Fine support" - it is like in IBM - 15 mins for any ticket. 3-5 days for petition - its a TERRIBLE! Its a real terrible. I cant use rorqual cause wait a petition. This mean that I cant use all of my 7 chars. for a 5 days. This mean that I lost 7x5=35days cause any lazy GM cant process my petition or any lazy ccp coder cant fix this stupid bug with rorqual that a more than a year old. Where is you see FINE support? In 35days lost?
|
Ranger 1
Amarr Paragon Fury Cascade Imminent
|
Posted - 2011.06.13 14:29:00 -
[28]
Edited by: Ranger 1 on 13/06/2011 14:31:46
Originally by: Eve Stackler Edited by: Eve Stackler on 13/06/2011 14:03:41
Originally by: Aoki Ayumi
CCP is doing fine in support. If you are getting problems, maybe you do not understand the support system.
LOOOL... I do not need to "understand". I need a service for my money. Not more. "Fine support" - it is like in IBM - 15 mins for any ticket. 3-5 days for petition - its a TERRIBLE! Its a real terrible. I cant use rorqual cause wait a petition. This mean that I cant use all of my 7 chars. for a 5 days. This mean that I lost 7x5=35days cause any lazy GM cant process my petition or any lazy ccp coder cant fix this stupid bug with rorqual that a more than a year old. Where is you see FINE support? In 35days lost?
Ahh, so you filed a petition instead of a bug report.
Is there a bug that renders a rorqual unusable that I haven't heard about? It's quite possible, as I don't fly them.
Bug reports are for bugs, the fix has to be coded and tested before it's released. Petitions are for other issues, things that need to be reset on your account or looked at by a person to sort out for you specifically.
Sounds like you are mad that your apples aren't providing orange juice properly. ===== The world will not end in 2012, however there will be a serious nerf to Planetary Interaction. |
Gashblight
|
Posted - 2011.06.13 14:33:00 -
[29]
"bumped into a few stuff"
Online support doesn't = online play guide. Perhaps if you have game play issues you should ask them here. No need to wait. Most of your stuffs can get answered here.
|
Ranger 1
Amarr Paragon Fury Cascade Imminent
|
Posted - 2011.06.13 14:46:00 -
[30]
You might also keep in mind the nature of the game you are playing now.
Wow is a fine representative of the gaming industry for what it does. However in comparison to EVE it's about as complicated as a box of rocks.
===== The world will not end in 2012, however there will be a serious nerf to Planetary Interaction. |
|
|
|
|
Pages: [1] 2 :: one page |
First page | Previous page | Next page | Last page |