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Thread Statistics | Show CCP posts - 4 post(s) |
Innocent Accomplice
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Posted - 2011.07.12 05:48:00 -
[1]
Without a doubt CCP has the worst customer service I have ever encountered. One week ago my account was hacked. Initially their response was great, a GM contacted me within minutes relaying to me the information that they needed to return control to me. Awesome, I thought, they are on top of this, the world is rosy, somebody is there and they will help me. I now know how naive I was, a full week has now gone by and still nothing. My training queue is empty and the account is actually out of game time, and I am becoming irate. Now I know what you're thinking, that this was my fault, either my password was too weak or I downloaded something that I shouldn't have, maybe my home network is insecure. The problem may have been the password, I did use it with battleclinic since this being just a game I didn't want to try to remember too many passwords, I'm pretty sure that the problem was not my computer or network since the only problem I have had is with this one account in this one game. However, even if was my fault it is no excuse for CCP taking over a week to respond to a customers problem. Also, I can't help but to think that maybe I should have changed my password after Lulzsec attacked CCP, they did claim that they were successful in gaining access to CCP's user name and password database, who knows, maybe the Lulzsec hackers have finally gotten around to my account. It makes me wish I had not taken CCP's word that their database was secure and had gotten around to changing the password on this account like I did with the account I am posting this with, but in the end, for me, this is just a game and at the time was eclipsed by the other stuff in my life that actually matters. If they have some security reason for making me wait this long I could have accepted that, as long as someone had taken the time to inform me of it, or they had included that info in the initial response. This account will be running out of time in a couple of days, if it does before I have a satisfactory response from CCP I will not be renewing and CCP can say goodbye to 2 accounts. That may be just a drop in the bucket, but it does add up, too bad really since all they had to do was respond.
And no, you can not have my stuff. |
Mekkimaru
Gallente
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Posted - 2011.07.12 05:52:00 -
[2]
can i have ur stuff?
*Troll skill increased to level 2* ------------------------------trolol Life is not about having a good hand, its about playing the hand you do have well. |
Innocent Accomplice
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Posted - 2011.07.12 05:55:00 -
[3]
pre-answered gives your a -10
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Scathia Mindbender
Quantum Horizons Veni Vidi Vici Alliance
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Posted - 2011.07.12 05:56:00 -
[4]
Id say there is a 90% chance that the problem is on your computer and not with CCP.
Id run some anti-virus and some spyware checks if I were you.
In your future posts (If you don't unsub), please make use of paragraphs.
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Yarrrrrhh
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Posted - 2011.07.12 05:57:00 -
[5]
That ist the most beautiful wall of text I've ever seen. Rest assured that nobody is going to read it. Well done.
Hint: Try using the "enter" key a bit more.
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Bashar Miles Teg
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Posted - 2011.07.12 06:05:00 -
[6]
Edited by: Bashar Miles Teg on 12/07/2011 06:08:08
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Mel Civire
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Posted - 2011.07.12 06:22:00 -
[7]
Originally by: Mekkimaru can i have ur stuff?
Ummm, there won't be any "stuff".
SOE (CCP) make no effort to recover anything when this happens to an EVE account.
They claim it's not fair on the market economy to create items lost to a hijacked account, even if it's quite obvious through market transactions.
Funny, now that SOE (CCP) are producing magical, indestructible items out of thin air and they still have this policy.
The SOE (CCP) GM should have just told you the truth - you're screwed.
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Herrena Hennahaired
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Posted - 2011.07.12 06:46:00 -
[8]
Originally by: Yarrrrrhh That ist the most beautiful wall of text I've ever seen. Rest assured that nobody is going to read it. Well done.
Hint: Try using the "enter" key a bit more.
Pffft, If you are too lazy to read paragraphs consisting of more then 1 sentence then why are you not too lazy to click the reply button? Oh nevermind you are just trolling but since my paragraph is longer then one sentence you are not going to read this anyways.
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Innocent Accomplice
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Posted - 2011.07.12 06:50:00 -
[9]
I'm pretty sure they got my password from Battleclinic, My bad for being lazy, I did run system restore and updated virus scans
I don't care about the stuff, I logged into the account before the thief changed the password and found my tengu going to jita with all my subsystems in its cargohold right before they changed the password and account email which was right before I contacted CCP and the account was frozen so I don't think I lost that much, since they were going to jita I might even get close to what I paid for the lost gear, since CCP does seize and return the isk
What bothers me is CCP's lack of communication and that a week later I still cant access the account, that really is CCP kicking sand in my wound
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Mel Civire
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Posted - 2011.07.12 07:02:00 -
[10]
Sorry, SOE doesn't give a crap frankly from what I read here and have seen.
Had a friend that lost 30 Bill worth of stuff after a sustained hijacking attempt on his account.
SOE did nothing, reacted slowly, and despite clear evidence that the stolen items were not sold anywhere avoiding market destruction SOE did SFA.
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Alpheias
Euphoria Released HYDRA RELOADED
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Posted - 2011.07.12 07:02:00 -
[11]
Originally by: Innocent Accomplice found my tengu going to jita with all my subsystems in its cargohold
You might wanna change that.
♫ When your ship gets blown to bits ♫ And you lose your Faction fits \☻/ Don't worry ♪ ♫ ♪ ♫ ♫ ♪ ♫ ♪ Be Happy \☻/ |
TheReverend
Most Wanted INC
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Posted - 2011.07.12 07:07:00 -
[12]
Lol, wtf m8, I am waiting one month for pettion replay, and there is still none. I know they suck but that is eve.
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Innocent Accomplice
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Posted - 2011.07.12 07:21:00 -
[13]
I went in to evemon to get the account Id and API number, the first update after contacting CCP it returned a no account, I doubt the thief changed the API so I'm guessing that the account was locked. However I won't know for sure until CCP gets its act in gear and returns my account.
Wow Reverend that's too bad, maybe I'll try contacting one of the CSM guys and see if they are willing and able to help.
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Enna Shendara
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Posted - 2011.07.12 07:30:00 -
[14]
If you feel your petition is taking unusually long, ensure that it is filed under the correct division. If a petition is misfiled, it must go though two queues rather then one, which degrades the response time.
You can always add more information to an open petition, so if you feel you are not being communicated with, feel free to add a request for clarity. Also remember that adding more information will ensure that your petition gets put back in the queue if for some reason it is not in the queue at the time, so in the event that it has accidentally fallen off the radar, it will resurface if you do so.
Bear in mine that your account hacking might be part of a wider attack, and if it is CCP might be holding off on solving your problem so they can gather more data and use it to render the attacker powerless.
Also remember that Eves economy is more complex then other games, and depending on the value of your assets, recovering them might take some time and careful planning to achieve without too big a disruption.
CCP may choose to reimburse both skill points lost and/or lost gametime if you ask them nicely, but remember the GM's are people, not robots, and more to the point they are people you need help from. Be nice to them and they'll be nice to you!
There is nothing more you can do on the forums. Update your petition and if you need more help, email [email protected], that's what they are for! Good luck!
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Paperclip Tank
Caldari
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Posted - 2011.07.12 07:31:00 -
[15]
Well, I salute you, stick with your guns, and un-sub. As they said, they want actions not words, and if we really matter to them, they will do something about it. Good luck finding something else to fill your time with.
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Adrie Atticus
Mining and Industrial Services The Irukandji
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Posted - 2011.07.12 07:50:00 -
[16]
Originally by: Innocent Accomplice Edited by: Innocent Accomplice on 12/07/2011 06:03:07 I did use it with battleclinic since this being just a game
So wait, you apparently gave away your password by using it on battleclinic (and probably on 50+ other sites). You also state that EvE is only a game to you.
Why did you start this thread in the first place if you screwed up and this is "just a game"?
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Innocent Accomplice
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Posted - 2011.07.12 07:56:00 -
[17]
Originally by: Adrie Atticus
Originally by: Innocent Accomplice Edited by: Innocent Accomplice on 12/07/2011 06:03:07 I did use it with battleclinic since this being just a game
So wait, you apparently gave away your password by using it on battleclinic (and probably on 50+ other sites). You also state that EvE is only a game to you.
Why did you start this thread in the first place if you screwed up and this is "just a game"?
Ummmm, so you're an idiot then? I have dozens of passwords that I must remember and change and keep secure that actually have real world consequences. I'm not too concerned about one that is only used for recreation |
Important Person
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Posted - 2011.07.12 08:35:00 -
[18]
Your lack of concern has been noted.
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Pok Nibin
Amarr
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Posted - 2011.07.12 08:57:00 -
[19]
Obviously you've never dealt with Comcast.
Please wait as this sig- nature finishes loading
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clixor
Celluloid Gurus
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Posted - 2011.07.12 10:54:00 -
[20]
Again very typical for a company like CCP in it's current state/cycle. A lot going on and unfortunately CS suffers in a lot of these situations. Probably not enough resources resulting in a growing backlog.
Key to happy customers in whatever line of business (waffles!) is alway communication, if there is a huge backlog or other internal situation preventing CCP from answering petitions fast i can only recommend CCP to talk to the community about it.
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C1unk
Blue Reign
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Posted - 2011.07.12 11:54:00 -
[21]
Hi,
Sorry to hear about your account getting hacked, hope it gets sorted out soon.
I find the CCP customer service to actually be quite good. I had problems re-downloading the game just before the new content a few weeks ago, I sent in a petition within 24 hours they had replied with what might be wrong. Turns out I had to go out and purchase a new computer to play the game again,haha.
Also put in a petition about something else in the past 2 weeks, that was sorted more or less immediately.
With a hacking of an account, which has happened to me several years back, that obviously will take a lot longer to sort out. Hope you get them back soon.
Cheers
C1unk
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Miiis Sweety
Empire of Collateral Damage
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Posted - 2011.07.12 12:03:00 -
[22]
Sorry to hear about your account issue. I recently closed a petition. GM Libra Luna made me a very satisfied customer again.
Fly Safe
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Kunming
Amarr T.H.U.G L.I.F.E
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Posted - 2011.07.12 12:08:00 -
[23]
Originally by: Mel Civire
Originally by: Mekkimaru can i have ur stuff?
Ummm, there won't be any "stuff".
SOE (CCP) make no effort to recover anything when this happens to an EVE account.
They claim it's not fair on the market economy to create items lost to a hijacked account, even if it's quite obvious through market transactions.
Funny, now that SOE (CCP) are producing magical, indestructible items out of thin air and they still have this policy.
The SOE (CCP) GM should have just told you the truth - you're screwed.
You are obviously very ****ed off and hurt at CCP (tbh I am as well to a degree). But that doesnt change the fact that you are right with your statement.
My accounts were hacked and I was a director of the corp with tons of T2 ships in the hangars.. u can guess the rest of the drama.
GMs will NEVER ever give anything back and they will also be arrogant pricks about it and tell you not to be involved in RMT or such while the truth is that they f-ed up bad and you as a paying customer have to suck it up now. OFC I cancelled all my accounts for over a year after that.
I dont bother with petitions anymore unless the game becomes unplayable (i.ex ur stuck). I also hold my riches in forms that cant immediately be transfered (Like EOH chips, ect), so even if my accounts get hacked all I lose is a few hundred mils. And ofc no corp roles whatsoever, it was very painful to watch your friends for a decade turn against you and call you a corp thief, send you hate mails etc while you are on vacation and dont even know your accounts are hacked. Its all CCPs fault but u will pay for it, thats how it is if u wanna enjoy their product.
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Shepard Book
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Posted - 2011.07.12 12:09:00 -
[24]
There is a feedback place when you cancel your account. Use it. So many look at me people and trolls...
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Cashcow Golden Goose
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Posted - 2011.07.12 12:12:00 -
[25]
The Nex store will have Gold Petitions, 3600 AUR. Guaranteed answer within 48 hours.
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Gurgeh Murat
Minmatar
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Posted - 2011.07.12 12:14:00 -
[26]
Sucks to be you Innocent :(
Interestingly enough, in this thread CCP navigator responded to some suckup praising ccp's customer support within TEN MINUTES OF POSTING! This post is now at 7 hours and not a peep.
So we know your reading this. YES, YOU.
CCP. Cant Comment Pussies.
Theyre like police that tase old grannies but wont go near the 250lb tattoed bruiser because its "too much trouble"
Remember, look less at what they say and more at what they (dont) do....
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Jack Tronic
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Posted - 2011.07.12 12:16:00 -
[27]
Originally by: Innocent Accomplice Edited by: Innocent Accomplice on 12/07/2011 06:03:07 , they did claim that they were successful in gaining access to CCP's user name and password database, who knows, maybe the Lulzsec hackers have finally gotten around to my account
*citation needed
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CCP Guard
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Posted - 2011.07.12 14:00:00 -
[28]
Hey everyone,
I thought I'd use this opportunity to share some information about our anti-account hacking efforts and principles.
We believe that the most common cause of account security problems is when people use the same password/username combo on other less secure sites. We put great effort into securing data on our end but that's of little use if there are other softer targets out there where the same information can be obtained. Corporation forums are particularly juicy prey to serial hackers who then probably sell the information wholesale to RMT organizations or use it themselves to liquidate assets and re-sell the in-game profits to other EVE players.
We're working on ways to make it even easier for people to secure their log in data, such as the FOB keys distributed at Fanfest (no solid ETA on them yet), but the easiest way by far is to use a unique log in combo for EVE. If you read the latest version of EON, CCP Sreegs advises the use of password manager software because we all have a lot of passwords to remember these days.
Finally, the reply time to these petitions can be a little longer than average because unfortunately, vulnerable accounts seem to be plentiful, and each of these cases takes quite a bit of expertise and time to investigate and resolve. We've made great strides in the last two years when it comes to detecting intrusion and preventing damage from being done and that will always be our priority. Then it will probably always take a little longer to investigate the case, secure the account again and let the rightful account holder in.
We do put emphasis on contacting people and letting them know what's happening, but occasionally the hackers have gained control of people's E-mail addresses as well and that's typically when communication tends to break down.
We know it sucks to be shut out from your account for a week and sometimes even longer, but given that an account has been compromised, the feedback we've gotten is that this is much preferred to a ruined or semi-ruined estate. EVE is after all a long term experience and what you've taken time to build is more important than temporary inconvenience as I'm sure you'll agree.
-CCP Guard
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J Kunjeh
Gallente
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Posted - 2011.07.12 14:02:00 -
[29]
Thanks for the nice, detailed response CCP Guard. These forums could surely use a boat-load more of that type of post from CCP'rs. ~Gnosis~ |
Tear Anasarsy
Caldari Green Mountain Capsuleers
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Posted - 2011.07.12 14:11:00 -
[30]
Why not have an authenticator like most other big MMO's
Yes not everyone will benefit if they dont have a iPhone or Android phone, but it is a big step in the right direction.
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Justice Starcatcher
Volatile Nature
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Posted - 2011.07.12 14:21:00 -
[31]
Originally by: Tear Anasarsy Why not have an authenticator like most other big MMO's.
Try reading next time, they are adding one. It's just taking forever.
P.S. lolz didn't hack CCP's account data. I'd trust a politician before I'd trust anything those losers said. What the... |
Nocturnalist
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Posted - 2011.07.12 14:25:00 -
[32]
I'm having the exact same problem. No word yet, and im curious what they will give back due to game/skilltime lost.
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CCP Guard
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Posted - 2011.07.12 14:25:00 -
[33]
Originally by: Tear Anasarsy Why not have an authenticator like most other big MMO's
Yes not everyone will benefit if they dont have a iPhone or Android phone, but it is a big step in the right direction.
We're working on all that cool stuff
Not all things will directly benefit all people but any solution that can minimize the number of potential victims leaves more time for our people to deal with each case.
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Gurgeh Murat
Minmatar
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Posted - 2011.07.12 14:34:00 -
[34]
Thank you CCP gaurd. No sarcasm.
A lot of CCP's troubles on these forums would be neutralized with far less drama by some quicker responses from people such as yourself. Left to our own devices we stew and fester and conspiracy theories snowball. Promt response = best response.
Especially since we know you read the forums, and pretty sharply.
Once again thank you Gaurd, I shall now return to this thread....
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Wa'roun
Quantum Cats Syndicate
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Posted - 2011.07.12 14:44:00 -
[35]
Originally by: Herrena Hennahaired
Originally by: Yarrrrrhh That ist the most beautiful wall of text I've ever seen. Rest assured that nobody is going to read it. Well done.
Hint: Try using the "enter" key a bit more.
Pffft, If you are too lazy to read paragraphs consisting of more then 1 sentence then why are you not too lazy to click the reply button? Oh nevermind you are just trolling but since my paragraph is longer then one sentence you are not going to read this anyways.
Read your post time.
Now read the OP post time.
Now read the OP edit post time.
I too ignored this post the first time I read it.
WOT smacked me in the eyes and I stumbled away never to read it until now.
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Innocent Accomplice
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Posted - 2011.07.12 21:21:00 -
[36]
And today my account is returned to me, I don't know if it was this post or the second petition that did it but I'm glad as I really do enjoy this game. I did originally post this thread as a wall of text and so would like to thank the responders who gave me constructive criticism. Well, I'm off to run a virus scan and then log in to check the damage. CCP my advice to you is to include the average issue resolution time in the form response that you use when initially responding to petitions.
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Innocent Accomplice
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Posted - 2011.07.12 21:32:00 -
[37]
Oh, to Nocturnalist, try filing a second petition, the GM that fixed the issue for me was the one that received my second petition, they gave me 20 days game time and the isk that my stuff was sold for. no skill time but I only lost a day so np, if I had lost more I might petition but a day isn't bad.
I really do think that this happened to me because I was lazy and used the same password with battleclinic, but I doubt I will ever know for sure.
Whew, run on sentences and WOT, my old English teachers would fail me.
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Lana Lotts
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Posted - 2011.07.12 21:36:00 -
[38]
Edited by: Lana Lotts on 12/07/2011 21:36:11 .
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Nocturnalist
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Posted - 2011.07.12 21:41:00 -
[39]
I filed a 2nd petition 3 days later (premature maybe?) so it is out there. Will be interesting to see what is gone and what i get back. Thanks for the heads up.
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Henry Haphorn
Gallente
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Posted - 2011.07.12 21:53:00 -
[40]
This is why I have a unique passcode to all of my accounts. No two of my accounts have the same password. Even then, I regularly change my passwords (sometimes making them longer than 16 characters), especially since the last DDoS attack that Lulzsec committed.
@ Innocent Accomplice - I don't know where you heard your news, but Lulzsec never succeeded in hacking into CCP's account database. They couldn't because CCP decided to respond quickly by shutting everything down (including the database) and disconnecting them from the internet until an investigation was finished. Since you mentioned that you used the same account information on Battleclinic, and since Lulzsec did successfully hack Battleclinic, then by process of elimination we can assume that your account information was acquired from Battleclinic and thus your Eve Online account was compromised.
Oh, here is a little tip. I don't know if you do or not, but if you have a Google Gmail account and a cell phone try enabling the extra security feature that requires you to enter a randomized number generated for you via a cellphone text every time to you enter your usual passcode. It becomes more inconvenient for you, but it makes it more inconvenient for the hackers since they will then have to steal your phone to get it. I have this feature enabled all the time for me and so far it's working just fine.
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gring
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Posted - 2011.07.12 23:21:00 -
[41]
So what happens if someone gets a hold of your account takes all your stuff. But then sells it for WAY less than it is to buy the items again. Are u just SOL? Just wondering cause this is what happened to me. I lost about 8 battleships a fully fitted Golem (worth about 10ish billion) all my t2 modules, and i have 2 billion sitting in my wallet with a email saying that the money has been sent to me from what was sold... I tried to petition them to refund all transactions so i get my items back and everyone gets their money but CCP said that the economy is such a "unique" design that they can not interfere with it and that they will not spawn any items. I don't want new items i want my old ones back to me and the money to be returned to whoever bought them.
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Pok Nibin
Amarr
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Posted - 2011.07.13 01:06:00 -
[42]
Originally by: CCP Guard Hey everyone,
I thought I'd use this opportunity to share some information about our anti-account hacking efforts and principles....
-CCP Guard
Hear! Hear! It is quite reassuring to see that EVE logo on some of these posts that spawn rampant speculation and dubious advice.
Please wait as this sig- nature finishes loading
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GM Homonoia
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Posted - 2011.07.13 01:17:00 -
[43]
Originally by: Nocturnalist I filed a 2nd petition 3 days later (premature maybe?) so it is out there. Will be interesting to see what is gone and what i get back. Thanks for the heads up.
I advise against doing this. Filing multiple petitions will not get a case on the table quicker. Every petition is handled in the order they are filed. Thus we will get to your first petition before we ever see your second petition. The only result that filing a second petition has is create more work for the GM picking it up, but it will not speed up the resolution of your case (in fact, all duplicate petitions will always be immediately closed as soon as a GM spots one).
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BrundleMeth
Caldari Temporal Mechanics
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Posted - 2011.07.13 01:34:00 -
[44]
Originally by: CCP Guard EVE is after all a long term experience and what you've taken time to build is more important than temporary inconvenience as I'm sure you'll agree.
-CCP Guard
I agree 100%...
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Innocent Accomplice
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Posted - 2011.07.13 01:50:00 -
[45]
I was right, they locked the account right after they saw my petition. They managed to recover 1 billion in isk for me and I figure I lost another billion through undervalued transactions, not really worried about that since I can mission that in a day or two.
I do seem to have lost about 4 days from my skill training. I don't think they take implants into account when resetting the account, have filed a new petition for that so I will see how that goes. Most of the stuff I train right now is going from lvl 4 to 5 so if they say no even that is not a real big loss.
The interesting thing is that my wallet transactions show him moving over 5 billion through my account so he seems to have gotten another player worse then me.
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slightly sillydude
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Posted - 2011.07.13 02:21:00 -
[46]
Rofl,a week. My roomates account got hacked, so they banned mine for having the same IP address, for a month.
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ToolPhucker
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Posted - 2011.07.13 02:23:00 -
[47]
Originally by: Innocent Accomplice Edited by: Innocent Accomplice on 12/07/2011 06:03:07 Without a doubt CCP has the worst customer service I have ever encountered. One week ago my account was hacked. Initially their response was great, a GM contacted me within minutes relaying to me the information that they needed to return control to me. Awesome, I thought, they are on top of this, the world is rosy, somebody is there and they will help me. I now know how naive I was, a full week has now gone by and still nothing. My training queue is empty and the account is actually out of game time, and I am becoming irate. Now I know what you're thinking, that this was my fault, either my password was too weak or I downloaded something that I shouldn't have, maybe my home network is insecure. The problem may have been the password, I did use it with battleclinic since this being just a game I didn't want to try to remember too many passwords, I'm pretty sure that the problem was not my computer or network since the only problem I have had is with this one account in this one game.
However, even if was my fault it is no excuse for CCP taking over a week to respond to a customers problem. Also, I can't help but to think that maybe I should have changed my password after Lulzsec attacked CCP, they did claim that they were successful in gaining access to CCP's user name and password database, who knows, maybe the Lulzsec hackers have finally gotten around to my account. It makes me wish I had not taken CCP's word that their database was secure and had gotten around to changing the password on this account like I did with the account I am posting this with, but in the end, for me, this is just a game and at the time was eclipsed by the other stuff in my life that actually matters.
If they have some security reason for making me wait this long I could have accepted that, as long as someone had taken the time to inform me of it, or they had included that info in the initial response. This account will be running out of time in a couple of days, if it does before I have a satisfactory response from CCP I will not be renewing and CCP can say goodbye to 2 accounts. That may be just a drop in the bucket, but it does add up, too bad really since all they had to do was respond.
And no, you can not have my stuff.
You idiots are driving me insane....... It was a ddos attack if you dont know what that is look it up... IT DOESNT AFFECT YOUR INFORMATION ON THE SERVER. NO INFO WAS TAKEN OR EVEN ACCESSED....
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Innocent Accomplice
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Posted - 2011.07.13 02:41:00 -
[48]
Edited by: Innocent Accomplice on 13/07/2011 02:42:57 Always nice to hear from morons.
I found out about the Lulzsec attack when one of my friends who works in internet security forwarded me the post made by Lulzsec (which I did not save) where they claimed to have gained access to CCP's database.
The point of a DDoS attack can be to keep a networks administrators busy while another more serious attack is under way.
The only reason Lulzsec did not gain access to CCP's database was because CCP realized something more serious may have been occuring and crashed their own network, which they have incorrectly received tons of grief over, probably from you along with other people.
I know it's hard for you but please try to refrain from making any more ignorant posts.
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Headerman
Minmatar Quovis Shadow of xXDEATHXx
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Posted - 2011.07.13 03:21:00 -
[49]
Originally by: Innocent Accomplice Edited by: Innocent Accomplice on 13/07/2011 02:42:57 Always nice to hear from morons.
I found out about the Lulzsec attack when one of my friends who works in internet security forwarded me the post made by Lulzsec (which I did not save) where they claimed to have gained access to CCP's database.
The point of a DDoS attack can be to keep a networks administrators busy while another more serious attack is under way.
The only reason Lulzsec did not gain access to CCP's database was because CCP realized something more serious may have been occuring and crashed their own network, which they have incorrectly received tons of grief over, probably from you along with other people.
I know it's hard for you but please try to refrain from making any more ignorant posts.
More likely they may have just unplugged a network cable. Always the best/fastest solution there is.
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Baraka Saibot
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Posted - 2011.07.13 03:22:00 -
[50]
Originally by: Tool*****er
You idiots are driving me insane....... It was a ddos attack if you dont know what that is look it up... IT DOESNT AFFECT YOUR INFORMATION ON THE SERVER. NO INFO WAS TAKEN OR EVEN ACCESSED....
Best post of today :)
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Don Knots
Gallente In Bacon We Trust
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Posted - 2011.07.13 03:50:00 -
[51]
Although it is too late to help you, maybe more people will read this and pay attention:
1) Download the program "KeePass" 2) Learn to understand the level of complexity that CCP gives you for passwords.
Hint: 64 characters, with high-bit (most, based on my testing) characters allowed.
A password containing 64 characters with ~50% of it being unreproducible by a US keyboard.... is just awesome.
Also, as Guard previously mentioned... DO NOT REUSE PASSWORDS. Step 1 will help you solve that simple problem.
In fact, not only do I use the password generator to create my passwords, but where appropriate I use it to create my login name.
Good luck.
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Important Person
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Posted - 2011.07.13 04:11:00 -
[52]
Originally by: Innocent Accomplice Edited by: Innocent Accomplice on 13/07/2011 02:42:57 Always nice to hear from morons.
Quote: The only reason Lulzsec did not gain access to CCP's database /quote]
Quote: Oh, to Nocturnalist, try filing a second petition
Quote: ignorant posts.
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Jonathan Ferguson
JC Ferguson and Son Ltd Ferguson Alliance
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Posted - 2011.07.13 05:12:00 -
[53]
To be fair to CCP, if you had to choose between answering petitions and trolling forums on anonymous alts, wouldn't you troll forums too?
"I represent those who voted for me, not 'everyone'. Don't give me your entitled voter schtick ..." ~CSM Chair Mittens |
Nikayte Askiras
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Posted - 2011.07.13 05:19:00 -
[54]
Originally by: CCP Guard Hey everyone,
I thought I'd use this opportunity to share some information about our anti-account hacking efforts and principles.
We believe that the most common cause of account security problems is when people use the same password/username combo on other less secure sites. We put great effort into securing data on our end but that's of little use if there are other softer targets out there where the same information can be obtained. Corporation forums are particularly juicy prey to serial hackers who then probably sell the information wholesale to RMT organizations or use it themselves to liquidate assets and re-sell the in-game profits to other EVE players.
We're working on ways to make it even easier for people to secure their log in data, such as the FOB keys distributed at Fanfest (no solid ETA on them yet), but the easiest way by far is to use a unique log in combo for EVE. If you read the latest version of EON, CCP Sreegs advises the use of password manager software because we all have a lot of passwords to remember these days.
Finally, the reply time to these petitions can be a little longer than average because unfortunately, vulnerable accounts seem to be plentiful, and each of these cases takes quite a bit of expertise and time to investigate and resolve. We've made great strides in the last two years when it comes to detecting intrusion and preventing damage from being done and that will always be our priority. Then it will probably always take a little longer to investigate the case, secure the account again and let the rightful account holder in.
We do put emphasis on contacting people and letting them know what's happening, but occasionally the hackers have gained control of people's E-mail addresses as well and that's typically when communication tends to break down.
We know it sucks to be shut out from your account for a week and sometimes even longer, but given that an account has been compromised, the feedback we've gotten is that this is much preferred to a ruined or semi-ruined estate. EVE is after all a long term experience and what you've taken time to build is more important than temporary inconvenience as I'm sure you'll agree.
-CCP Guard
blah blah blah...get the man's account back. I swear the petition process is sooooooo slow. It's ridicules. My alliance m8s and I always joke about someone's misfortune when they submit a petition because we all know it takes a friggin 2 weeks to get some pre-fabricated answer back. Why does it take so long? How many people are actually assigned to the petition system? My guess is two people who work 5 days a week, that take 2 lunches a day, 8 smoke breaks, and 10 bathroom breaks during an 8 hour shift. Because if my calculations are correct, that would equal the 2 week response we have been getting?
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Sakura Ren Fenikkusu
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Posted - 2011.07.13 05:39:00 -
[55]
Edited by: Sakura Ren Fenikkusu on 13/07/2011 05:40:12
Originally by: CCP Guard If you read the latest version of EON, CCP Sreegs advises the use of password manager software because we all have a lot of passwords to remember these days.
I must say this is one of the worst suggestions to give. The first target of any virus meant to steal your information are password managers, address books, internet browsers, instant-messaging clients, anything that will store your password or login information in any way. (An encrypted database file can easily be uploaded to the hacker's server to brute-force crack later.)
If you absolutely cannot remember your password, the best medium is old-fashioned paper, stored in a locked safe, at least that way you can file a police report if it is stolen.
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northwesten
Amarr Trinity Corporate Services Terran United Federation
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Posted - 2011.07.13 05:43:00 -
[56]
OP is a moron maybe check your email accounts and maybe be smarter with your accounts? Easy password maybe? Of and lay off the bad sits too? ------------------------------------
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CCP Guard
C C P C C P Alliance
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Posted - 2011.07.13 11:29:00 -
[57]
Originally by: Sakura Ren Fenikkusu Edited by: Sakura Ren Fenikkusu on 13/07/2011 05:40:12
Originally by: CCP Guard If you read the latest version of EON, CCP Sreegs advises the use of password manager software because we all have a lot of passwords to remember these days.
I must say this is one of the worst suggestions to give. The first target of any virus meant to steal your information are password managers, address books, internet browsers, instant-messaging clients, anything that will store your password or login information in any way. (An encrypted database file can easily be uploaded to the hacker's server to brute-force crack later.)
If you absolutely cannot remember your password, the best medium is old-fashioned paper, stored in a locked safe, at least that way you can file a police report if it is stolen.
Without speaking for CCP Sreegs, I understood his point in the way that it's better to use password manager software than using the same password everywhere because you don't want to have to remember a bunch of passwords, or have problems remembering them. Because that's by far the biggest opening you can leave for evildoers. There are other risks of course, but re-used log in combos seem to be the biggest cause of trouble for our players and the big money maker for the haxors.
But personally I would like notes that explode after being read like in Mission Impossible.
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Alpheias
Euphoria Released HYDRA RELOADED
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Posted - 2011.07.13 11:54:00 -
[58]
Originally by: CCP Guard
Originally by: Sakura Ren Fenikkusu Edited by: Sakura Ren Fenikkusu on 13/07/2011 05:40:12
Originally by: CCP Guard If you read the latest version of EON, CCP Sreegs advises the use of password manager software because we all have a lot of passwords to remember these days.
I must say this is one of the worst suggestions to give. The first target of any virus meant to steal your information are password managers, address books, internet browsers, instant-messaging clients, anything that will store your password or login information in any way. (An encrypted database file can easily be uploaded to the hacker's server to brute-force crack later.)
If you absolutely cannot remember your password, the best medium is old-fashioned paper, stored in a locked safe, at least that way you can file a police report if it is stolen.
Without speaking for CCP Sreegs, I understood his point in the way that it's better to use password manager software than using the same password everywhere because you don't want to have to remember a bunch of passwords, or have problems remembering them. Because that's by far the biggest opening you can leave for evildoers. There are other risks of course, but re-used log in combos seem to be the biggest cause of trouble for our players and the big money maker for the haxors.
But personally I would like notes that explode after being read like in Mission Impossible.
Yes and no. The flaw with that logic is that you still risk sensitive information using password managers, should your computer be compromised, and in that case it would be more prudent to separate forum access from access to your account (ie. playing EVE)
There are more things that really should be implemented on the account management of things like a recommendation to change password every month with a warning if you just put the same password again, helpful tips like use different email accounts for the game and forum access, different user names and passwords and the list goes on and on.
Personally I wouldn't take CCP Sreegs advice to heart because I find his qualifications questionable at best, laughable at worst.
♫ When your ship gets blown to bits ♫ And you lose your Faction fits \☻/ Don't worry ♪ ♫ ♪ ♫ ♫ ♪ ♫ ♪ Be Happy \☻/ |
Smagd
Encina Technologies Namtz' aar K'in
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Posted - 2011.07.13 12:34:00 -
[59]
How about use a similar (very good!) password root for each service WITH A SITE SPECIFIC APPENDIX!
Really simple to do, use "P4$$w-rDeveonline" for EVE, "P4$$w-rDbattleclinic" for battleclinic, "P4$$w-rDgoogle" for Google etc.
- Just need to remember the root, and one word for each site, so no need to store on paper or hard disk - Hard to crack since longer than normal passwords - Unique for each site so copying the hashed value is pointless - Captured clear text one from one site still requires a human brain to adapt it for another site
If you're a bit clever about how to modify for site dependency, they might not even catch on. For instance, you could scatter the site specific stuff: "gP4$o$w-orDgLE" "eP4$v$w-erDoNLIN" "bP4$a$w-trDtLECL"
To OP: Hope it'll work out well for you. An alliance mate got all his stuff reprocessed and sold (partly to my own buy orders *facepalm*) and he was only returned the ISK, which never made up for any faction stuff.
Fly safe.
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Nocturnalist
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Posted - 2011.07.13 15:09:00 -
[60]
Originally by: GM Homonoia
Originally by: Nocturnalist I filed a 2nd petition 3 days later (premature maybe?) so it is out there. Will be interesting to see what is gone and what i get back. Thanks for the heads up.
I advise against doing this. Filing multiple petitions will not get a case on the table quicker. Every petition is handled in the order they are filed. Thus we will get to your first petition before we ever see your second petition. The only result that filing a second petition has is create more work for the GM picking it up, but it will not speed up the resolution of your case (in fact, all duplicate petitions will always be immediately closed as soon as a GM spots one).
Duly noted.
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Ruffio Sepico
Minmatar Hidden Agenda Deep Space Engineering
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Posted - 2011.07.13 15:47:00 -
[61]
I had both good and bad experiences with petitions, but the last major one was quite good.
Corp mate got his account hijacked, I wont say hacked, because he played eve from computer at work and it was infested with a trojan/keylogger or whatever. Same day he vent on vacation, someone took over his account, we found out fairly fast someone else was controling his char, and was selling off his assets.
Since he was on vacation it wasn't easy to get hold of him to petition himself, because I couldn't really petition on his behalf. That was until we found his char for sale in char bazar on the forums. We filed another petition and CCP did close the account asap. We managed to get hold of our corpie, who thought he got it sortet out, just. The ones who had hijacked his account, also had his e-mail details and everything. So they took over the account almost right away again. And again tried to sell the character on another site (google is your friend).
We petitioned again, told his email was taken over as well. GM's closed the account again, and our corpie had to contact them when he got back from vacation to get it re-opened. Of course a lot of damage was done to the account, lots of assets sold way cheap, but it could have been far worse.
We hear a lot more about slow petitions and how useless GM's is, than actual good resolves and help players recieve. Maybe its easier to moan than praise?
Home: http://www.hidden-agenda.co.uk
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Norb Xenthios
Caldari Tech 9 industries
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Posted - 2011.07.27 08:31:00 -
[62]
Edited by: Norb Xenthios on 27/07/2011 08:34:34 I'm having a dreadfully drawn out time with CCP support as well. =\
I recently resubbed to the game on my primary account and went to do the same on my second account but hit a brick wall. I never knew anything was wrong until now. I came to find out when I took a break from the game a year or two ago my friend snooped around my house and found my login info for my 2nd account. He was holding back to use it as ammo against me I think because we had a falling out over a disagreement from another game, Rift, not that long ago.
Needless to say, he isn't my friend anymore really. We are barely on speaking terms. I forgot my login info to that 2nd account and when I went in to resub it I looked for that login info and it was gone. So I tried to do a password recovery but you have to have the username (which I'm pretty sure I used the right one) and it said things weren't matching up. What he did was, he went in and changed the name and email on the account to his own and that's it. He just did this in spite of me, he doesn't wish to play EVE online. He played the trial with me and he hated the game.
CCP support says they can't give me control of the account because I'm not giving them the info that is on the account and that I didn't create it. So I said fine, just look at the billing history. My name is on there from day one on all those credit cards until the last time I subbed. The account username matches part of my email address (nobody can guess the proper order so I'm not afraid to tell this). I have bank statements showing when I purchased the account in 2007 and that directly matches up when the char on the account was created. The payment method for my primary account at that time was via a different card. I had no other accounts at the time besides these two so how do I have a bank statement saying I was paying for an Eve online account if I wasn't?
I gave them pretty much all the credit card #s that I've used to pay for the account over the years. Not to mention the addresses I've lived at when using the payment methods. Hell I even gave them my drivers license number and said feel free to verify it with the police in the USA to match me up to all this. Someone who was trying to steal an account wouldn't give you every conceivable way to catch them would they?
I concluded that GM CiD didn't have access to the billing information on file or he could see quite easily that the account is mine and that I created it. This communication ( if you want to call it that ) started about 2.5 weeks ago. It gets really frustrating when you know this could be resolved in minutes if you talked to someone directly via phone support. Now I understand times must be tough for them and they're apparently tiny customer service team. I had to escalate my petition and GM Stardust told me it could take some time as they are very busy. That was my last communication with them on 7/18/2011 and it is now about 9 days later with no word.
I also turned on overseas calling with my cellphone carrier and called CCP HQ and the girl that answered the phone hung up on me once even though I was being polite as could be. First thing I said when I called her back was Thank you for helping me. Now she said she would send my name and email and account info upstairs since my situation was desperate. Though she admitted she didn't know who she was sending it to so I lost faith in her ability to do anything and of course she was paid apparently to deflect me and anyone else who has a dire situation with their accounts.
I wouldn't give a **** if this was merely a WOW account or such game where you can get to max level in two weeks. This account was made in 2007 and has many months of time and money invested in it that can never be made up for. If I were to make another account right now it would never be able to catch up to that account, ever. Just doesn't work that way. Primary account born Jan 2005 and luckily I still have access to it.
Help please CCP? "Sometimes the Gods Will Bless You in the Morning and Curse You in the Afternoon." - Hector of Troy |
Boopish
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Posted - 2011.07.27 08:38:00 -
[63]
I meant to say "their" tiny customer support team, not "they're" (they are).
But anyway, what more do they need? I've given them all they should need. It's all on the billing part of the account. Who has paid for it? Me. My name. Who cares what email or other info is on the account as that can be changed by who-ever can login to the account.
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Galphram NefreX
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Posted - 2011.07.27 08:39:00 -
[64]
Customer service at it's finest only at CCP. My WoW account got hacked quite recently, I logged an account hacked ticket, and low and behold one day later, everything was returned to me plus a very helpful email from WoW GM's advising me of ways to improve my online security.
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Norb Xenthios
Caldari Tech 9 industries
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Posted - 2011.07.27 08:47:00 -
[65]
Yes, well, hmm, customer service can make or break a company. Seems CCP can't afford to unnecessarily lose subscribers. I have two accounts active right now and my 2nd account that I'm trying to get back would be active as well. But they risk losing subs for all 3 accounts if they can't light a fire under their butts, heh.
Funny thing is if you were to spam curses in help channel or something like that you would get pretty fast GM support.. Or if they caught you buying ISK from Chinese farmers. Odd that huh.
These people make it hard for you to pay them money, lol. "Sometimes the Gods Will Bless You in the Morning and Curse You in the Afternoon." - Hector of Troy |
Jon Ferguson
JC Ferguson and Son Ltd Ferguson Alliance
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Posted - 2011.07.27 08:49:00 -
[66]
Edited by: Jon Ferguson on 27/07/2011 08:51:35
Originally by: Norb Xenthios I forgot my login info to that 2nd account and when I went in to resub it I looked for that login info and it was gone. So I tried to do a password recovery but you have to have the username (which I'm pretty sure I used the right one) and it said things weren't matching up. What he did was, he went in and changed the name and email on the account to his own and that's it. He just did this in spite of me, he doesn't wish to play EVE online. He played the trial with me and he hated the game.
CCP support says they can't give me control of the account because I'm not giving them the info that is on the account and that I didn't create it. So I said fine, just look at the billing history. My name is on there from day one on all those credit cards until the last time I subbed. The account username matches part of my email address (nobody can guess the proper order so I'm not afraid to tell this). I have bank statements showing when I purchased the account in 2007 and that directly matches up when the char on the account was created. The payment method for my primary account at that time was via a different card. I had no other accounts at the time besides these two so how do I have a bank statement saying I was paying for an Eve online account if I wasn't?
So you paid for the subscription on your "friend"'s account and now you want control of it? That's what it sounds like. If so, good for CCP. If you didn't create the account, it's not yours.
The petition-answerers at CCP do a fairly decent job, in my (very limited, since I almost never petition anything) experience (and from what I understand.) I'm sure they end up saying yes too often, just to avoid headaches, but certainly don't deserve any grief for saying no in this case if it is indeed true that your name is not listed next to Account Created by:
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