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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
MIrple
BSC LEGION Tactical Narcotics Team
152
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Posted - 2012.10.18 15:46:00 -
[1] - Quote
Hello,
I have sent multiple emails about a problem with an order on the EVE Store. I have not had a single response on this. Is there any other way to get into contract as I would like this resolved soon. I would not like to have to call Pay-Pal and have to get them involved.
Thanks Mirple |
Jim Era
5415
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Posted - 2012.10.18 15:52:00 -
[2] - Quote
Probly better to file a petition, the store location is in Georgia, so I'm sure the workers aren't too worried about you |
MIrple
BSC LEGION Tactical Narcotics Team
152
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Posted - 2012.10.18 16:01:00 -
[3] - Quote
I just wish they had a number to call to get this cleared up. I am in the States so its frustrating. I will file a petition and see if that gets me anywhere.
Thanks |
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CCP Falcon
C C P
123
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Posted - 2012.10.18 16:31:00 -
[4] - Quote
Hi MIrple,
Feel free to file a petition in the correct category, and we'll look into the problem you're having
CCP Falcon -á-á||-á-áEVE Community Developer -á-á||-á-á@CCP_Falcon |
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Jim Era
5460
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Posted - 2012.10.18 16:35:00 -
[5] - Quote
MIrple wrote:I just wish they had a number to call to get this cleared up. I am in the States so its frustrating. I will file a petition and see if that gets me anywhere.
Thanks
Yea same here, when I placed my order and sent email, it kinda seemed to me like they took my email as the beep on the oven to...as a reminder to get it done lol but never responded. |
Aragoni
Saerimnir New Eden Research.
23
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Posted - 2012.10.18 19:48:00 -
[6] - Quote
Same issue here. Have not sent a mail though. Will do it tomorrow if it's not fixed by then. |
CharlesMontgomery Burns
Perkone Caldari State
0
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Posted - 2012.10.24 21:09:00 -
[7] - Quote
What's the right category for the store? To me there is none. Also I have ordered some from the store, for 2 weeks its "awaiting to ship", email i sent 5 days ago left unanswered and answer to the petition was "sorry we cant do anything".
You guys are not doing a neighborhood lemonade sales, you're serious company, act like one. |
Surfin's PlunderBunny
Sebiestor Tribe Minmatar Republic
3174
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Posted - 2012.10.24 21:46:00 -
[8] - Quote
CCP Falcon wrote:Hi MIrple, Feel free to file a petition in the correct category, and we'll look into the problem you're having
... after we've sorted through the master "in" pile "Little ginger moron" ~David Hasselhoff-á |
Aragoni
Saerimnir New Eden Research.
23
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Posted - 2012.10.24 23:25:00 -
[9] - Quote
Sent a report on the paypal-issue 3 days ago and got a reply today that it had been fixed. Just remember to send in the details they request at the FAQ and you should be fine. Patience is a virtue. |
MIrple
BSC LEGION Tactical Narcotics Team
154
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Posted - 2012.10.25 13:17:00 -
[10] - Quote
I have done this and still have not received an answer. Files a petition and got the same answer as above sorry we can not help with this. I am to the point now where if there is not an answer coming soon I will take it up with pay-pal and have them deal with the store. |
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CCP Phantom
C C P C C P Alliance
2375
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Posted - 2012.10.31 19:59:00 -
[11] - Quote
As CCP Falcon mentioned before, please write an email to [email protected] if you have questions or experience issues in regards to the EVE Store.
I would also like to add that the reply times from the EVE Store may be currently a bit longer than usual. Be assured though that all your inquiries will be handled properly and answered. CCP Phantom - German Community Coordinator |
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MIrple
BSC LEGION Tactical Narcotics Team
158
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Posted - 2012.10.31 20:14:00 -
[12] - Quote
CCP Phantom wrote:As CCP Falcon mentioned before, please write an email to [email protected] if you have questions or experience issues in regards to the EVE Store. I would also like to add that the reply times from the EVE Store may be currently a bit longer than usual. Be assured though that all your inquiries will be handled properly and answered.
My first email to them was on Aug 28 my second email to them was on Oct 15, I can understand a bit longer but 2 months is uncalled for. This is my problem how long should I have to wait for goods that have been purchased? |
CharlesMontgomery Burns
Perkone Caldari State
0
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Posted - 2012.10.31 22:12:00 -
[13] - Quote
I have waited over 6 days for an answer from the store - after that time I send them another mail, reminding about myself. After that it took them "only" 1 day or so to answer.
The state store is in is terrible and I hope that whatever CCP is doing with it now will make it at least a bit better. |
AlleyKat
The Unwanted.
379
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Posted - 2012.11.01 14:36:00 -
[14] - Quote
CharlesMontgomery Burns wrote:I have waited over 6 days for an answer from the store - after that time I send them another mail, reminding about myself. After that it took them "only" 1 day or so to answer.
The state store is in is terrible and I hope that whatever CCP is doing with it now will make it at least a bit better.
Like a ton of stuff, it can and probably should be outsourced out of CCP's hands, so they can deal with internet spaceships and not have their inbox's filled up with crap like 'dude, wheres my Navy Raven model?'.
AK GÇ£You go into combat, and itGÇÖs NOT going to be WagnerGǪindustrial techno or really hard drum and bassGÇ¥ Reynir Hardarson, founding member of CCP Games, 2002.
somethingjustgotreal.com |
Brujo Loco
Brujeria Teologica
413
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Posted - 2012.11.01 18:38:00 -
[15] - Quote
came into this thread expecting fleshlights and amarr navy ships ... left dissapoint-¦ Inner Sayings of BrujoLoco: http://eve-files.com/sig/brujoloco |
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