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Chokichi Ozuwara
Lucky Dragon Convenience
478
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Posted - 2013.01.16 00:13:00 -
[1] - Quote
I reported a bug by petition, and the petition still hasn't been responded to after several days.
How exactly are we supposed to get support from CCP? Tears will be shed and pants will need to be changed all round. |
Jason13 Anzomi
School of Applied Knowledge Caldari State
33
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Posted - 2013.01.16 00:24:00 -
[2] - Quote
I've filed two bug petitions over the last 6 weeks. Both took 7-9 days to get a response. Both times the GM told me that they're snowed under with a massive number of petitions. Also all petitions are handled in the order they're received.
Of interest to me is that both bugs I reported were fixed by the time the GM got around to talking to me. As a result I've basically given up on reporting bugs. Either they'll notice the bugs and get them fixed, or they'll ignore my mentioning of the bug until it's of no value. |
Unsuccessful At Everything
The Troll Bridge
1564
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Posted - 2013.01.16 00:47:00 -
[3] - Quote
Well, i dont know what it takes to speed up the response, but I can guarantee you that posting a thread in GD about it doesnt help. Since the cessation of their usefulness is imminent, may I appropriate your belongings? |
Tau Cabalander
Retirement Retreat Working Stiffs
1483
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Posted - 2013.01.16 00:47:00 -
[4] - Quote
Gamemasters are not bug hunters. File a bug report instead. |
Surfin's PlunderBunny
Sebiestor Tribe Minmatar Republic
6583
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Posted - 2013.01.16 00:53:00 -
[5] - Quote
Unsuccessful At Everything wrote:Well, i dont know what it takes to speed up the response, but I can guarantee you that posting a thread in GD about it doesnt help.
I believe if you post about it on GD they move your petition to the back of the line and then file it under the wrong topic so when it comes up they can just delete it "Little ginger moron" ~David Hasselhoff-á |
Chokichi Ozuwara
Lucky Dragon Convenience
478
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Posted - 2013.01.16 01:04:00 -
[6] - Quote
A lot of forum warriors in here. Tears will be shed and pants will need to be changed all round. |
Frying Doom
Zat's Affiliated Traders
1599
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Posted - 2013.01.16 01:05:00 -
[7] - Quote
Jason13 Anzomi wrote:I've filed two bug petitions over the last 6 weeks. Both took 7-9 days to get a response. You lucky lucky bast%@d. Vote for Malcanis for CSM8 https://forums.eveonline.com/default.aspx?g=posts&t=192717&find=unread
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Chokichi Ozuwara
Lucky Dragon Convenience
478
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Posted - 2013.01.16 01:08:00 -
[8] - Quote
Tau Cabalander wrote:Gamemasters are not bug hunters. File a bug report instead. Thanks for the useful response. Tears will be shed and pants will need to be changed all round. |
Jason13 Anzomi
School of Applied Knowledge Caldari State
33
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Posted - 2013.01.16 20:38:00 -
[9] - Quote
Tau Cabalander wrote:Gamemasters are not bug hunters. File a bug report instead.
I posted a petition asking how to accomplish something that a bug was preventing along with letting someone know about the bug. In parallel with the ticket I also used the bug reporting mechanism. |
Skorpynekomimi
373
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Posted - 2013.01.16 20:47:00 -
[10] - Quote
Petitions take a while. This is commonly known. Please allow up to two weeks before whining.
Of course, anything tagged properly will be looked at pretty much instantly. Pointing out RMT sites, for example, usually gets a response within a couple of days. |
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FluffyDice
Northstar Cabal Fatal Ascension
461
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Posted - 2013.01.16 21:43:00 -
[11] - Quote
Chokichi Ozuwara wrote:Thanks for the useful response. Thanks for the useful thread. |
Ginger Barbarella
Caldari Provisions Caldari State
1104
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Posted - 2013.01.16 21:46:00 -
[12] - Quote
Chokichi Ozuwara wrote:I reported a bug by petition, and the petition still hasn't been responded to after several days.
How exactly are we supposed to get support from CCP?
Don't hold your breath. I reported a bug once thru the bug reporting system, didn't see a reply for nearly a year. If you filed a petition re: a bug you'll just be told to file a bug report.
Just move on with your life. Recently file a petition asking about a DROP in total HP on a Proteus after training up the Engineering skill from four to 5, only to get a "um, wut?" kind of reply. I don't even bother with either any more. "Blow it all on Quafe and strippers." -á --- Sorlac |
Chokichi Ozuwara
Lucky Dragon Convenience
478
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Posted - 2013.01.17 17:05:00 -
[13] - Quote
I did a pretty detailed bug report. I can't imagine this hasn't been reported by others before, it's a pretty glaring PvE issue. Tears will be shed and pants will need to be changed all round. |
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