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Winterblink
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Posted - 2005.06.27 18:14:00 -
[31]
Originally by: dantes inferno if you use your head i could of been in a middle of an mission which came to an end during those 2 days which made me losse standings with the agent and faction.
Oh wow, your character is ruined.
___winterblink/warp_drive_active/eve_nature_vraie// |
sidthesexist
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Posted - 2005.06.27 18:17:00 -
[32]
i agree this wasnt ccps fault so compensation shouldnt be forth coming but one area where they were weak was comunication there seemed to be more info on eve-i than there was on the official forum
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dantes inferno
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Posted - 2005.06.27 18:18:00 -
[33]
no not at all...but its stil annoying and would take ccp or gms very little difficulty to reverse, i think after 2 days of not been able to play which ive paid for the least they can do is repair any dmg to characters no matter how minor. and im sure you would be complaining if you were one of the people affected. _____
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Winterblink
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Posted - 2005.06.27 18:21:00 -
[34]
Originally by: dantes inferno no not at all...but its stil annoying and would take ccp or gms very little difficulty to reverse, i think after 2 days of not been able to play which ive paid for the least they can do is repair any dmg to characters no matter how minor. and im sure you would be complaining if you were one of the people affected.
I might petition it if say I lost a nicely fitted megathron to a connection issue that was CCP's fault. Certainly not about a small standings reduction which can be negated by doing a mission or two. So you lost a bit of standing -- do some missions and get it back (plus agent rewards to boot).
___winterblink/warp_drive_active/eve_nature_vraie// |
Draximus Cane
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Posted - 2005.06.27 18:22:00 -
[35]
Draximus lol's at this thread
Clearly a faultthat CCP is not responsible for, CCP offer look at compensation on a 1 by 1 basis (which cost's them money and time)
People still Biach......
Well done CCP for how you have handled this, I bet SoE or WB would have raised the two fingered salute!
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dantes inferno
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Posted - 2005.06.27 18:23:00 -
[36]
ive petitioned the loss of standings also the loss of 2 days training time which is what is realy annoying. and what concern is it of yours if i request my agent standings to be restored? tbh as u obviously wernt affected by this problem why are you bothering to respond to this thread? you wernt inconvinenced by this, and i am perfectly within my rights to request the standings to be restored. if ccp refuse thats their perogotive..its not for you to decide what i petition or not petition _____
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Winterblink
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Posted - 2005.06.27 18:25:00 -
[37]
Originally by: dantes inferno ive petitioned the loss of standings also the loss of 2 days training time which is what is realy annoying. and what concern is it of yours if i request my agent standings to be restored? tbh as u obviously wernt affected by this problem why are you bothering to respond to this thread? you wernt inconvinenced by this, and i am perfectly within my rights to request the standings to be restored. if ccp refuse thats their perogotive..its not for you to decide what i petition or not petition
I was going to respond to this, but there's really no point. Have a nice life!
___winterblink/warp_drive_active/eve_nature_vraie// |
Draximus Cane
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Posted - 2005.06.27 18:27:00 -
[38]
I think in all honestly CCP will sort that for you, it doesn;t sound unreasnable
I think Blinkie was more having a go at your
Waa waa waa , weres my compensation attitude
You may not have ment that, but thats how it came out
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Winterblink
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Posted - 2005.06.27 18:33:00 -
[39]
Originally by: Draximus Cane I think in all honestly CCP will sort that for you, it doesn;t sound unreasnable
I think Blinkie was more having a go at your
Waa waa waa , weres my compensation attitude
You may not have ment that, but thats how it came out
I think you're right. :)
All that being said, CCP's usually pretty good at reimbursing for things that should be reimbursed. But as in life, the way you carry yourself dictates a lot about how people react. I imagine a belligerent(sp?) style of petition will not help you out.
___winterblink/warp_drive_active/eve_nature_vraie// |
dantes inferno
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Posted - 2005.06.27 18:40:00 -
[40]
"belligerent"
i aint the foggiest what that means? _____
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Eris Discordia
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Posted - 2005.06.27 18:41:00 -
[41]
Keep on topic.
I ♥ my pink dreadnought of pwnage Mail [email protected] if you have any questions. |
kieron
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Posted - 2005.06.27 18:46:00 -
[42]
Play nicely, gentlemen. No need for exchanging flames. Just agree to disagree with each other. I don't want to lock the thread.
kieron Community Manager, EVE Online
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Corvus Dove
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Posted - 2005.06.27 18:47:00 -
[43]
Originally by: dantes inferno "belligerent"
i aint the foggiest what that means?
Think how people talk to others when drunk and angry.
That's "belligerent".
Basically, CCP cannot have a single plan that addresses the bajillion things that can go wrong with the internet. As each issue arises, they will address it as quickly as possible and try to create a failsafe to prevent it in the future, if possible. If possible. If possible. Get it? "You Griefer!!!" = "You Doodyhead!!!" |
BARF
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Posted - 2005.06.27 18:58:00 -
[44]
Originally by: GlimmerMan F***ing leeches like you BARF make me sick. Always trying to get something for nothing when you're not entitles to it. You're the kind of person who sues a charity organisation for millions because you slipped on the wet pavement outside their shop. Who cares if 1,000s of needy people lose out as long as you're good, eh?
Look perssonally 1 day 2 days no days sutis me fine. But in the real world if I tell a customer I cannot provide them a service beacuse one of my suppliers screwed up my cusotmer tells me to get bent and I am the one who has to make it right thats ccp's call if they want to do it or not.
You my friend need to stay on subject and keep the personal insults in the playground. Bet you were not affected by this eh? now stfu and go run to mommy beacuse somone to your place on the swing
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Toshihiro Nishikado
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Posted - 2005.06.27 19:09:00 -
[45]
Edited by: Toshihiro Nishikado on 27/06/2005 19:09:51
Originally by: BARF But in the real world if I tell a customer I cannot provide them a service beacuse one of my suppliers screwed up my cusotmer tells me to get bent and I am the one who has to make it right thats ccp's call if they want to do it or not.
But in the real world if....
You ordered a ticket for a sports event, and then you car broke down, the road was closed, you girl freind god sick....
Do you ask the stadium to refund your tickets ?
...and how do you think they will respond....
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Domalais
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Posted - 2005.06.27 20:00:00 -
[46]
This just in: CCP is creating an entire backup internet to prevent this from happening ever again. This new internet, named EVENet, will be at least 1000millionbajillion times faster than the previous internet, totally eliminating connection lag. In addition, they are creating their own propriatary protocols for use on EVENet, which through dark evil magick and the sacrifice of 1000 amarrian citizens daily will entirely eliminate packet loss and dropped traffic. Whenever you establish a connection to the EVE server, a tamed EVENet lesser demon will personally escort your opening packets to their source, lighting ablaze any router and destroying the soul of any sysadmin who dares stand in their unholy path.
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GlimmerMan
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Posted - 2005.06.27 20:23:00 -
[47]
Originally by: BARF
Originally by: GlimmerMan F***ing leeches like you BARF make me sick. Always trying to get something for nothing when you're not entitles to it. You're the kind of person who sues a charity organisation for millions because you slipped on the wet pavement outside their shop. Who cares if 1,000s of needy people lose out as long as you're good, eh?
Look perssonally 1 day 2 days no days sutis me fine. But in the real world if I tell a customer I cannot provide them a service beacuse one of my suppliers screwed up my cusotmer tells me to get bent and I am the one who has to make it right thats ccp's call if they want to do it or not.
You my friend need to stay on subject and keep the personal insults in the playground. Bet you were not affected by this eh? now stfu and go run to mommy beacuse somone to your place on the swing
Did my analogy not make it clear for your tiny little mind? Lets try again. You not getting to a concert because a bridge is out preventing you getting there is not the fault of the concert promoter and rightly they owe you nothing. If you can't log in to EVE becasue of an internet infrastructure issue it is tough luck and CCP owes you nothing as it is clearly beyond their control.
Your analogy is stupid, no part of the chain of delivery owned by or delivered on behalf of CCP was affected. By your totally flawed argument if your CPU failed and you couldn't play for a week until you got a replacement, CCP would have to compensate you because you couldn't play depite it not being their fault?
"mommy" - Ah this explains it - American, you're from the land that common sense forgot. The land where burglars can sue property owners for falling through a skylight window and injuring themselves while trying to rob the place. No wonder you have a skewed sense of reality!
Blowing s**t up since May 2003
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dantes inferno
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Posted - 2005.06.27 20:35:00 -
[48]
Edited by: dantes inferno on 27/06/2005 20:36:12
Quote: CCP would have to compensate you because you couldn't play depite it not being their fault?
i 100% agree ccp shouldnt have to compensate 1 penny as it wernt their fault. im asking as a courtesy considering we lost connection for 2 days due to circumstances beyond our control that any damage done to our characters due to this is repaird. it dosent harm me to ask, it wouldnt harm you if it happend. and if it is to much of an inconvinecne/not possible for ccp they can and would say no, in that case fair enough. but it dosent harm any one to ask considering it is alrady connected to the open lost connection petition.
p.s. thanks to corvus for explaining what belligerent meant i had not come across the word before.
_____
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Winterblink
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Posted - 2005.06.27 20:36:00 -
[49]
This thread is now completely useless.
___winterblink/warp_drive_active/eve_nature_vraie// |
Santiago Cortes
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Posted - 2005.06.27 20:41:00 -
[50]
We've tried asking nicely twice, let's not make it a third time.
{The Forum Rules} | {Email Us!} |
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Baldour Ngarr
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Posted - 2005.06.27 21:58:00 -
[51]
Originally by: Toshihiro Nishikado Edited by: Toshihiro Nishikado on 27/06/2005 19:09:51
Originally by: BARF But in the real world if I tell a customer I cannot provide them a service beacuse one of my suppliers screwed up my cusotmer tells me to get bent and I am the one who has to make it right thats ccp's call if they want to do it or not.
But in the real world if....
You ordered a ticket for a sports event, and then you car broke down, the road was closed, you girl freind god sick....
Do you ask the stadium to refund your tickets ?
...and how do you think they will respond....
And the problem with the internet is that it fits neither of those scenarios.
If EVE is down, then whatever occurred to cause it to go down is irrelevant. Whether it's CCP's fault or not, CCP owe me my subscription money, because they're contracted to provide a service; just as Tesco selling me faulty goods because their suppliers loused up, doesn't let Tesco off the hook.
If my ISP is down and I can't get on to the net, CCP are in no way responsible, and wouldn't have to pay me a bent farthing; just as, if I can't make the concert because my car died, that's my own bad luck.
But neither event happened. People were connected to the net, and EVE was up and running. The problem's somewhere in between; and, as was said earlier, the bits in between can't even be correctly identified half the time, let alone can we work out who owns them and whose fault it was.
If you wait seven years, you might be able to sue Henry Van Statten. Provided you work out which place beginning with "S" he was dumped in
_______ "Soon" is an ancient Icelandic word meaning "some time before the next Ice Age." |
Deja Thoris
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Posted - 2005.06.27 22:42:00 -
[52]
Its NOT CCP's problem.
Quit whining. It's like .5 of a dollar.
In the time you have spent whining you could have picked up that amount of change from the pavement if you had applied yourself.
You have a right to complain, I also have a right to ridicule you for being so petty.
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Tenashi
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Posted - 2005.06.27 22:46:00 -
[53]
Edited by: Tenashi on 27/06/2005 22:46:06 internet broke down isn`t ccp`s fault, if they add standing to u then they better add standing to every one...
edit, can`t it just be locked or something?
Everlasting Vendetta - EVE Search |
Antic
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Posted - 2005.06.27 23:17:00 -
[54]
Originally by: Oveur We still have our special IP address (157.157.139.10) open and answering ICMP pings so if you still have problems, please try to do a traceroute to that destination and paste it here.
as far as i have heard, most people who cant access the came cant access the eve-online webpage either. Thus they wouldnt be able to paste their trace log here.
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Archilies
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Posted - 2005.06.28 04:01:00 -
[55]
Edited by: Archilies on 28/06/2005 04:01:54 CCP, i just won the lottery, if u ever get bored of ppl, gimme a shout and ill finance u forget bout all the others.
ps, if u have a dreadnought u can come
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FireFoxx80
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Posted - 2005.06.29 08:36:00 -
[56]
It doesn't appear to be a problem at CCP's end, I think it's a problem with the interweb thingy.
ex P-TMC
If you think you can do a better job, go find yourself a datacentre to host a box, get a copy of Visual Studio, and STFU.
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Rafein
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Posted - 2005.06.29 09:33:00 -
[57]
Originally by: BARF
Compenstaion for the game play and time lost, may have not been CCP's problem. But you deliver a product if you cannot deliver you owe me a refund just like RL I dont care if your supplier was asleep at the wheel all weekend not my issue :) make it right on the basis of good customer service.
In this sence, Eve is like Pizza. CCP doesn't deliver, they just keep the store open so you can enter. You have to go to them and pick it up. If you cannot get to them, they are not responsible.
If it was soething CCP did specifically, like a buggy patch then I'd agree with you.
And if you realize that it is not CCP's fault, why do you expect them to compensate you? Do you sue god when it rains, and ruins your plans?
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Darius Shakor
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Posted - 2005.06.29 09:57:00 -
[58]
Quote: If EVE is down, then whatever occurred to cause it to go down is irrelevant. Whether it's CCP's fault or not, CCP owe me my subscription money, because they're contracted to provide a service; just as Tesco selling me faulty goods because their suppliers loused up, doesn't let Tesco off the hook.
My got thats the lamest.... ok, listen to someone who has worked several years in retail customer service.
First of all, CCP owes you nothing for several reasons. -They do not control the internet routers between their servers and your house -They do not have contract with the people who do hence no responsibility to their running standards -There is no way of them knowing who was unable to connect and who wasnt. Maps of the internet with blackedout or red-flashing areas that indicate problems only exist in movies and cartoons, not on the wall of CCP Central Command and Internet Preservation Centre (CCIP for short I think they would call it if it actually existed, but it doesn't) -I could simply come here now and say to them 'I could not connect, I want some money back for my downtime! Even though I could anyway. They refund you and they leave the door open for stupidity like that. Buess you couldn't think about that though could you.
And as for you Tesco example, man thats just wrong on so many levels. Do you even know how customer service in retail actually works? Sit down and let me explain it to you simply. -Retailer buys from the manufacuter, so they now own the goods, not the makers of the goods. -Customer buys it and takes it home, to find it doesn't work out of the box. -Customer takes it back, retailer might test it if they need to. -Retailer refunds customer, customer doesn't tear shop appart. (Now, thats as far as you have seen the process. That doesn't mean thats the end of the process. Thats like saying I can't see past the horizon at Blackpool beach, so the world must end there.) -Here is what happens next, retailer slaps a returns label on it with a unique code and fills out any paperwork needed for the manufacturer incuding purcase details from the customer, AND from their purchase of the goods from the manufacturer originally. -Retailer sends it back on a truck to the manufacturer, they test it again. -Manufacturer then refunds the retailer too since they have a contract with the retailer to do so. So they do not lose any money.
Where is the similarity with this situation and CCP? Please tell me because I would love to know. Who does CCP have a contract with to allow them to refund you? Tesco will refund you because the company gets it money back from the manufacturer who is ultimately accountable for the faults. Do you think Tesco would be one of the largest and wealthiest shopping chains in the world if they handed out free money on refunds with no return?
A router on the internet belonging to some telecom company fails near the server that black out most of the traffic to their server. S### happens, get over it, not CCP's fault, and not their position to issue refunds.
I do agree that they should do what little they can to fix it. That usually, in this case, invilves finding where the faulty router is, be it Iceland or Afganistan, and phoning the owner up to see if they can fix it. But thats all. The owner can tell them to go shove it if they want to and that will not be CCP's fault. And they cannot know where it is since they don't have that map I mentioned a moment ago with the blinking red lights. That means that is people could not be arsed to submit IP traces like requested >HERE< they cannot know who to phone in the big wide world.
Now give it a rest people, thats as real as it gets! ------
Analysis[Ceasefire]....Complete - 'Term given to the act of firing, causing the ceasation of the life it is directed at |
MaiLina KaTar
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Posted - 2005.06.29 10:11:00 -
[59]
Quote: If EVE is down, then whatever occurred to cause it to go down is irrelevant. Whether it's CCP's fault or not, CCP owe me my subscription money, because they're contracted to provide a service; just as Tesco selling me faulty goods because their suppliers loused up, doesn't let Tesco off the hook.
...
Originally by: "EULA º12" NO WARRANTIES The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided ôAS IS,ö with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.
CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.
While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.
1. read
2. think
3. talk
Mixing that up will always end up with yourself looking like an idiot.
Mai's Idealog |
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