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Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
2
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Posted - 2011.10.11 06:24:00 -
[1] - Quote
I've been having this error for some two weeks now and I have not heard any word from anyone working at CCP concerning the issue. I did reinstall, and deleted cache yet the problem still persists.
https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=16517
I'm wondering will I at least get the weeks lost in training back along with the time I had on my account? I don't mean to raise any issue or be an ******* but nobody replied when to the PM I sent. Thank you ahead of time. |
Kitty McKitty
In Praise Of Shadows
323
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Posted - 2011.10.11 06:46:00 -
[2] - Quote
I don't see why you would seeing as it is a problem on your end. GÖÑ Haviing your portrait painted here helps INTAKI Disabled Children GÖÑ |
Kengutsi Akira
30
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Posted - 2011.10.11 06:47:00 -
[3] - Quote
Mine's been working fine too. its just you. |
Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
2
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Posted - 2011.10.11 06:50:00 -
[4] - Quote
How do you know? |
Thorn Galen
The Scope Gallente Federation
63
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Posted - 2011.10.11 06:52:00 -
[5] - Quote
"I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.
Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened."
That is your posted problem.
I have seen this before and found that the problem was the RAM on the video card. Don't get me wrong, the video card worked on most other games. As soon as you load up Incarna, it seems that higher memory on the video card is called into play. You then end-up with a black screen. Try replacing the video card, if you can. This will probably solve your problem.
Cheers. The door is not real. |
Kitty McKitty
In Praise Of Shadows
323
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Posted - 2011.10.11 06:53:00 -
[6] - Quote
some things I would try if you havent already...
remove eve from steam
completely clear eve AND steam cache folders http://support.eveonline.com/Pages/KB/Article.aspx?id=371
uninstall eve (and clear cache )
update to latest graphics drivers, latest windows updates etc (be sure to uninstall old graphics drivers first, clean installs, best installs)
when booting eve for first time, if you still get that black screen try forcing fullscreen/windowed mode with (I think it is alt + enter or ctrl + enter??)
completely remove steam???
Hope you get it working but really this is an issue on your end and not with the general eve client. Best of luck. GÖÑ Haviing your portrait painted here helps INTAKI Disabled Children GÖÑ |
Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
2
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Posted - 2011.10.11 06:53:00 -
[7] - Quote
Thorn Galen wrote:"I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.
Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened."
That is your posted problem.
I have seen this before and found that the problem was the RAM on the video card. Don't get me wrong, the video card worked on most other games. As soon as you load up Incarna, it seems that higher memory on the video card is called into play. You then end-up with a black screen. Try replacing the video card, if you can. This will probably solve your problem.
Cheers.
Thanks mate. But if memory is the issue could I just delete some things I don't use and solve the issue too until I get a new card? |
Kitty McKitty
In Praise Of Shadows
323
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Posted - 2011.10.11 06:56:00 -
[8] - Quote
Graphics card memory, not the normal memory. GÖÑ Haviing your portrait painted here helps INTAKI Disabled Children GÖÑ |
Zoe Alarhun
Drunken Space Irish
24
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Posted - 2011.10.11 06:57:00 -
[9] - Quote
Seraph IX Basarab wrote:Thorn Galen wrote:"I have Eve through steam and when I start it up a black screen pops up as if the game is going to start. I get the "eve mouse" and then the screen just stays black. If I shift tab for my steam messenger and then undo it the image remains on the black background although "faded." When I ctrl alt delete it doesn't say Eve is not responding. Updated my drivers, restarted my computer, verified cache integrity and defraged the files.
Initially for the past few days my game has been crashing randomly. Yesterday I was warping to a gate and hitting the jump button when I got close, game froze, kicked me out and when I tried to restart it the above happened."
That is your posted problem.
I have seen this before and found that the problem was the RAM on the video card. Don't get me wrong, the video card worked on most other games. As soon as you load up Incarna, it seems that higher memory on the video card is called into play. You then end-up with a black screen. Try replacing the video card, if you can. This will probably solve your problem.
Cheers. Thanks mate. But if memory is the issue could I just delete some things I don't use and solve the issue too until I get a new card?
That's not exactly how it works no. Memory does not equal drive space.
Your best bet is update all your drivers, uninstall eve. Clear all the cache folders and settings, reinstall eve, verify your files in steam then try to run it. If there's still a problem I'd take it in to get looked at by some technicians as you might have faulty memory/video card or viruses. |
Thorn Galen
The Scope Gallente Federation
63
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Posted - 2011.10.11 07:00:00 -
[10] - Quote
Seraph IX Basarab wrote: Thanks mate. But if memory is the issue could I just delete some things I don't use and solve the issue too until I get a new card?
I can only tell you that I tried various things to get the card working. I even forced it into its' lowest resolution, slowest VRAM mode it would go to. Again, it worked fine on other games, but not with Incarna. I then fired-up the old Apocrypha client and that worked fine. Something to do with the way the video is engaged with the Incarna client. It was an NVidia GT 6500 card. I replaced that with an NVidia 8500 and it has been problem-free since then. Even the temperature of the card hovers around 36 degress (celsius). The old card used to cook around 50+
So really, swapping the card out is probably your only real option. You might also try moving the card to the second slot on the motherboard, if your motherboard has two slots available for video. One slot always runs at a slightly slower rate than the other.
Cheers.
(BTW, I am talking about the video memory, on the video card, not the computer main memory) The door is not real. |
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Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
2
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Posted - 2011.10.11 07:14:00 -
[11] - Quote
I wonder though what made it react this way all of the sudden. I never had an issue with the current card I had and Incarna. |
Xython
Merch Industrial Goonswarm Federation
116
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Posted - 2011.10.11 07:26:00 -
[12] - Quote
It could be a number of things, mostly card heat.
If it was my machine, I'd pop an old spare hard drive in and do a Windows reinstall on that HDD to rule out everything software related. But that's probably not an option for 99% of users.
(I happen to be insane -- demonstrable by the fact that I play in Nullsec EVE circa 2011 -- so I'm most assuredly not 99% of users.)
You may have video memory diagnostics available to you. What type of card is it again? As a generic test, you could run something big on it designed to push it's limits -- for example, 3dMark: http://www.futuremark.com/download/
This is a program designed to push video cards to their limits in order to see how fast they can go. If you have bad memory or drivers, it'll show up in crashes or distortions.
Also: Have you tried reinstalling Direct X? What version of Windows do you have?
This link is to Microsoft's homepage: http://www.microsoft.com/download/en/details.aspx?id=35
It contains a copy of DirectX 9.0c for all Windows operating systems WinXP and above -- which I believe is what EVE still uses. If this is corrupt your computer will certainly act like bad video drivers in certain situations. Give it a try -- you have nothing to lose.
(Official Ex-Dell tech support warning: Always backup everything you can't afford to lose -- the computer version of "never fly what you can't afford to replace." If you have emails or whatnot that you can't afford to lose, you should probably back them up on a thumb drive or DVD-R before going forward. The symptoms you are describing can also be imminent motherboard, CPU, or Operating System failure.)
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Thorn Galen
The Scope Gallente Federation
63
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Posted - 2011.10.11 07:27:00 -
[13] - Quote
Seraph IX Basarab wrote:I wonder though what made it react this way all of the sudden. I never had an issue with the current card I had and Incarna.
As with everything else, VRAM eventually fails - often is ways that are strange and frustrating. See if you can get hold of a tool which will do a thorough VRAM test ? That would (should) at least eliminate or prove the VRAM issue.
If it does indeed prove to be good and working, then change the slot the card is in. If it still does not work, I would still use a new card - even if just to test that it too is not doing the same thing because it a new card does fail as well, then you know it's mobo or software.
The door is not real. |
Brock Nelson
29
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Posted - 2011.10.11 07:39:00 -
[14] - Quote
Swap your video card with a buddy's video card and see if that resolves the issue. If it does, then you know what you need to do... |
Kitty McKitty
In Praise Of Shadows
329
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Posted - 2011.10.11 07:53:00 -
[15] - Quote
Brock Nelson wrote:Swap your video card with a buddy's video card and see if that resolves the issue. If it does, then you know what you need to do...
Steal your buddies card. GÖÑ Haviing your portrait painted here helps INTAKI Disabled Children GÖÑ |
Feligast
GoonWaffe Goonswarm Federation
146
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Posted - 2011.10.11 10:54:00 -
[16] - Quote
Kitty McKitty wrote:Brock Nelson wrote:Swap your video card with a buddy's video card and see if that resolves the issue. If it does, then you know what you need to do... Steal your buddies card.
Kill him, dispose of the body, steal video card and RAM, enjoy perfromance.
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Kitty McKitty
In Praise Of Shadows
339
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Posted - 2011.10.11 10:57:00 -
[17] - Quote
Feligast wrote:Kitty McKitty wrote:Brock Nelson wrote:Swap your video card with a buddy's video card and see if that resolves the issue. If it does, then you know what you need to do... Steal your buddies card. Kill him, dispose of the body, steal video card and RAM, enjoy perfromance.
Don't forget to drink his blood, in a darkened corner of your WOD beta room Craptains Quarters GÖÑ Haviing your portrait painted here helps INTAKI Disabled Children GÖÑ |
Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
3
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Posted - 2011.10.11 21:51:00 -
[18] - Quote
So I took this page and showed it to someone and they came up with:
Quite a vast amount of misinformation here. I'm not sure how you guys came to the conclusion that some VRAM chip in the upper areas of is being loaded only by EVE or in some manner by EVE that is causing the background to go dark. This is a faulty assumption, and directx based games do not handle memory directly.
Memory allocation is handled partially by directx and partially by the card itself. Memory corruption in the NV RAM would cause artifacting and minor issues on screen, not a complete inability to see anything on screen. This is clearly a software issue. The hardware in question is 2-3 years old and is built properly with adequate ventilation. Regarding card temperatures, it is not uncommon for modern day graphics chipsets to reach upwards of 90 C and still be under TJ MAX. In addition, trying to monitor temperatures is useless for the most part...it is measured via a temperature diode that reports distance from TJ MAX (how far off from the theoretical maximum operating temperature of the card).
Again, memory corruption would result in horrible artifacting. If the corruption was severe enough that it would cause eve to go to a black screen, this would mean windows aero, counter-strike source, e.g. any steam game would not function properly. |
Rhinanna
Brutor Tribe Minmatar Republic
4
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Posted - 2011.10.11 22:14:00 -
[19] - Quote
Quote:So I took this page and showed it to someone and they came up with:
I'd strongly advise taking it to someone with a clue next time.
Most games won't fill your Video RAM, incarna will, so if the RAM that isn't commonly accessed is been accessed every-time then it will cause crashes every time in incarna but possibly only intermittently in other games depending on their levels of ram useage.
Quote:Memory corruption in the NV RAM would cause artifacting and minor issues on screen, not a complete inability to see anything on screen.
Incorrect, both are possible, depends on the program, how its designed to deal with corruptions in the Ram (or not) and which particular bit of memory is failing.
Quote:This is clearly a software issue.
True, a problem with your windows installation is far more likely. The odds of it been a problem with EvE are very very tiny or you'd have hundreds or thousands of people with the same problem. Could be as simple as a corrupt registry entry.
Either way its NOT CCP's job to fix your computer for you, its your job.
Quote:Regarding card temperatures, it is not uncommon for modern day graphics chipsets to reach upwards of 90 C and still be under TJ MAX
Cards can go pop when running at 30 degrees. Its hot-spot temp (which is impossible to measure externally) that causes graphic card failures, not overall card temp. Since you can't look at the internal hot-spots however, card temp is used as a guide but thats all it is.
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Denidil
The Graduates Morsus Mihi
108
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Posted - 2011.10.11 22:25:00 -
[20] - Quote
Seraph IX Basarab wrote:How do you know?
because you're the only person experiencing this problem. occam's ******* razor. Anyone who is blue to DRF are cowards and have failed Eve.
MM Bombers, Best Bombers |
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Brock Nelson
31
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Posted - 2011.10.12 00:18:00 -
[21] - Quote
Honestly Seraph, do you really have any ******* choice at this point? None of the proposed solution has worked and now you come back only to say "Yeah the video ram idea is bullshit, blah blah blah hurrrr derp derp"
So, why don't you **** off and play WOW instead of wasting our time mmmkay? |
KaarBaak
77
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Posted - 2011.10.12 01:44:00 -
[22] - Quote
As far as I could tell after reading both threads, you still haven't done the DirectX repair. Just re-run it from the link in the previous post.
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Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
3
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Posted - 2011.10.12 02:01:00 -
[23] - Quote
Brock Nelson wrote:Honestly Seraph, do you really have any ******* choice at this point? None of the proposed solution has worked and now you come back only to say "Yeah the video ram idea is bullshit, blah blah blah hurrrr derp derp"
So, why don't you **** off and play WOW instead of wasting our time mmmkay?
Listen I simply posted what someone else had told me trying to figure out this mess. No need to be an angry frustrated e-thug because nobody is impressed. Thank you for everyone else that contributed but you should grow up. |
Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
3
|
Posted - 2011.10.12 03:12:00 -
[24] - Quote
Rhinanna wrote:Quote:So I took this page and showed it to someone and they came up with: I'd strongly advise taking it to someone with a clue next time. Most games won't fill your Video RAM, incarna will, so if the RAM that isn't commonly accessed is been accessed every-time then it will cause crashes every time in incarna but possibly only intermittently in other games depending on their levels of ram useage. Quote:Memory corruption in the NV RAM would cause artifacting and minor issues on screen, not a complete inability to see anything on screen. Incorrect, both are possible, depends on the program, how its designed to deal with corruptions in the Ram (or not) and which particular bit of memory is failing. Quote:This is clearly a software issue. True, a problem with your windows installation is far more likely. The odds of it been a problem with EvE are very very tiny or you'd have hundreds or thousands of people with the same problem. Could be as simple as a corrupt registry entry. Either way its NOT CCP's job to fix your computer for you, its your job. Quote:Regarding card temperatures, it is not uncommon for modern day graphics chipsets to reach upwards of 90 C and still be under TJ MAX Cards can go pop when running at 30 degrees. Its hot-spot temp (which is impossible to measure externally) that causes graphic card failures, not overall card temp. Since you can't look at the internal hot-spots however, card temp is used as a guide but thats all it is.
You guys are talking wayyyy over my head but he's going to reply. Don't shoot the messenger.
Perhaps you need to provide your definition of someone with a clue. I am not exactly sure from where you have acquired your false sense of expertise. You seem somewhat versed in the scheme of things so I will save you semantics.
Your statement that most games do not fill video ram is blatantly ignorant. The vast majority of modern video games use a LOT more memory than the graphics card's video memory can provide. Textures ALONE will fill graphics memory many times over.
Where are you getting this from? This is absolutely not how any modern-day directx based gaming engine functions. I am also uncertain whether you mean video ram or system memory in this statement. How it is designed to deal with corruptions in memory? There is absolutely NO FAULT TOLERANCE in programming. The vast majority of games are programmed in C++. If a chunk of memory assigned to a variable becomes corrupted, when whatever method processes that variable tries to, the program will reach a segmentation fault and crash. Trying to perform checksums on all returned memory would put us at atari graphics.
In DirectX you have ABSOLUTELY NO CONTROL over what texture gets loaded where in what order and whether it fills the graphics card or not. The game loads all of the assets it needs to display a certain scene and Direct3D handles whether some of it gets paged into RAM (technically even to HDD, but that rarely happens). Most developers are smart enough to put in load screens and to minimize rendering distance to ensure not too much RAM paging occurs, but you still do not have control of what DirectX does in the long run.
For your reference, the method generally used is D3DXCreateTextureFromFile and it takes the graphics device, source file, and a texture pointer as parameters. D3D decides where to put it on the graphics card.
Therefore, even if the statement that "most games won't fill your Video RAM, [whereas] incarna will" were true, the likelihood that you would encounter a bad portion of RAM in another video game is extremely high.
I doubt it is CCP's code that is at fault. It is most likely something in the Windows/Driver/DirectX configuration that has gone awry. Also, I'm not sure how many software development companies you have worked for, but 9 times out of 10 it is your job to support the customer even if it is their own fault the game does not work.
With the advent of the advanced die surfaces and heatspreaders on modern packages, hot spots are very unlikely to occur unless a manufacturing defect occured. If that were the case, it would be a very large batch of cards that would be affected and this problem would spread to far more than just EVE.
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Remarka Belle Locus
University of Caille Gallente Federation
3
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Posted - 2011.10.12 03:36:00 -
[25] - Quote
Seraph IX Basarab wrote:A bunch of argumentative crap that is getting him no closer to a solution
Hey, "messenger" (more like clever troll, methinks), You can either follow the provided suggestions, come back and report the results or you can sit here and argue. One will get you results. the other won't. Choose wisely. |
Brock Nelson
31
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Posted - 2011.10.12 03:39:00 -
[26] - Quote
Funny how he or his buddy continues to argue about the schematics of how game graphics takes up memory rather than trying out solutions...
Just saying... |
Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
3
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Posted - 2011.10.12 03:42:00 -
[27] - Quote
Remarka Belle Locus wrote:Seraph IX Basarab wrote:A bunch of argumentative crap that is getting him no closer to a solution
Hey, "messenger" (more like clever troll, methinks), You can either follow the provided suggestions, come back and report the results or you can sit here and argue. One will get you results. the other won't. Choose wisely.
=/ Man is the entire Internet full of jaded dicks? Nobody is trolling. I don't even know what half this crap means. The concept of "trolling" is idiotic in and by itself and most often carried out by frustrated wanks with no childhood. The other person is my cousin who lives out of state and he's just trying to help me out. I know it may be surprise but some discussions aren't about **** waving contests but rather throwing ideas up against each other trying to figure things out. If that bothers you, don't read the thread mate. All the best.
Brock Nelson wrote:Funny how he or his buddy continues to argue about the schematics of how game graphics takes up memory rather than trying out solutions...
Just saying...
Graphics cards cost money. You going to send me money for one? |
Brock Nelson
32
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Posted - 2011.10.12 03:48:00 -
[28] - Quote
Son, I said borrow a buddy's card or something, I didn't say buy a brand new one. Take your computer to your local computer shop and ask them to test out the game with a different video card. I don't think you're aware but when Incarna first came out, it cooked alot of people's card and made the game useless on some older cpu/video card.
The idea is to eliminate the possibilty of where the problem is coming. Once you're sure that it isn't your video card, we can move onto looking at something else that may cause your problem. This is fairly standard operating procedure for PC techs to fix computer problems. |
Seraph IX Basarab
Haita de lupi ROMANIAN-LEGION
3
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Posted - 2011.10.12 03:50:00 -
[29] - Quote
Brock Nelson wrote:Son, I said borrow a buddy's card or something, I didn't say buy a brand new one. Take your computer to your local computer shop and ask them to test out the game with a different video card. I don't think you're aware but when Incarna first came out, it cooked alot of people's card and made the game useless on some older cpu/video card.
The idea is to eliminate the possibilty of where the problem is coming. Once you're sure that it isn't your video card, we can move onto looking at something else that may cause your problem. This is fairly standard operating procedure for PC techs to fix computer problems.
It's possible but I don't know really anybody in the region. I could buy a card, try it out and return it I suppose. Just for the record this problem did not start with Incarna. I ran Incarna just fine. This is a fairly recent issue. |
Remarka Belle Locus
University of Caille Gallente Federation
3
|
Posted - 2011.10.12 04:03:00 -
[30] - Quote
Seraph IX Basarab wrote:Brock Nelson wrote:Son, I said borrow a buddy's card or something, I didn't say buy a brand new one. Take your computer to your local computer shop and ask them to test out the game with a different video card. I don't think you're aware but when Incarna first came out, it cooked alot of people's card and made the game useless on some older cpu/video card.
The idea is to eliminate the possibilty of where the problem is coming. Once you're sure that it isn't your video card, we can move onto looking at something else that may cause your problem. This is fairly standard operating procedure for PC techs to fix computer problems. It's possible but I don't know really anybody in the region. I could buy a card, try it out and return it I suppose. Just for the record this problem did not start with Incarna. I ran Incarna just fine. This is a fairly recent issue.
Then it stands to reason that the issue is on your end, with your computer, not with Eve. Folks have been nothing but helpful with you here. Take the advice, try and fix your problem, or sit here and sulk and spit venom. Either way, get out. |
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