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Thread Statistics | Show CCP posts - 12 post(s) |
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CCP Vertex
C C P C C P Alliance
161
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Posted - 2013.02.21 16:37:00 -
[1] - Quote
We have had a small number of reports of client lockup/freezes and sometimes crashes. We have started to investigate these reports but we need more information to narrow down a reproduction case.
If you have experienced a client lockup/crash since Retribution 1.1 then please file a bug report here or via the in-game bug reporting tool then reply to this thread to let me know you have done so.
What information do we need in the bug report?
Please attach:
- Screenshot your clients graphic settings
- When your client crashes it should generate a .dmp file located C:\Users\UserName\AppData\Local\CCP\EVE more info here
- Logserver report from when the freeze/crash occurred more info here
Crucial information that should be included in the description:
Operating System: Graphics Card: Driver Version: Number of Clients: How long before the freeze/crash occurs? What are you doing when the freeze occurs?:
Example:
Quote: Operating System: Windows 7 Graphics Card: NVIDIA 580 GTX Driver Version: 314.07 Number of Clients: 2 EVE clients running How long before the freeze/crash occurs? Every 15 minutes of gameplay What are you doing when the freeze occurs?: When I am jumping between solar systems
CCP Vertex-á | -áArt Quality Assurance-á |-á Team Trilambda
http://wiki.eveonline.com/en/wiki/Bug_reporting
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Rain6637
Team Evil
494
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Posted - 2013.02.21 17:20:00 -
[2] - Quote
captains quarters definitely hangs. takes 1:20 to load, previously under 5 seconds
graphics settings ss: screenshot OS: Windows 8 64-bit Professional GPU: Dual Asus Radeon HD7970 in Crossfire Driver Version: 9.12.0.0 AMD Vision Engine Control Center V 2012.1219.1521.27485 (both latest non-beta releases from AMD site released 1/17) Number of Clients: 5 RAM: 32GB Storage drives: SSD in RAID 0 CPU: AMD 8120 Black Edition
no freeze or crash, but captains quarters graphics will not load "Loading..." when starting the client or docking (any time they are supposed to load). however, other functions of the client are functional and instant, such as skill queue and inventory. Enter Ship Hangar loads as normal, and instantly
this machine was built for EVE, CCP... http://themittani.com/ | http://evenews24.com/ || Vincent Athena-á||-áflycatcher waaaaat |
Sergeant Acht Scultz
School of Applied Knowledge Caldari State
606
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Posted - 2013.02.21 18:59:00 -
[3] - Quote
Sergeant Acht Scultz wrote:Hi CCP Vertex, About this freezing thing, no I don't have this freezing for several seconds anymore, some times happens at undocking still but just a little thing probably under half second, nothing annoying at all. Jumping gates and loading now it's clearly instant and doesn't matter the number of ships, no perceptible client freeze or delay in between commands/execution, I have to say that I haven't tested with drones yet. Landing on mission/anom site even with those usual pesky clouds bright white/blue radiation stufz does not freeze my client neither, loading is instant. Haven't got a single crash or CPU heat anymore, yesterday could get up to 90-¦ (poor thing) with only single client running, today I can barely go further than 39-¦C with 2 clients, firefox -Eve+randomx2, Speccy, Thunderbird, PDF files and watching browser video. Amazing change for me, thank you.
*removed inappropriate ASCII art signature* - CCP Eterne |
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CCP Vertex
C C P C C P Alliance
163
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Posted - 2013.02.21 23:00:00 -
[4] - Quote
Thanks Rain6637, the long wait in loading isnGÇÖt considered a client freeze/hang (that is when the client is completely unresponsive and wonGÇÖt recover.
However I have good news, we are aware of the increase in time to load the captainGÇÖs quarters and one of the teams is currently testing a fix which should be deployed soon.
Sergeant Acht Scultz, I am glad to hear the issues appear to be gone, please reply or file a bug report if you have any further freezes or crashes.
CCP Vertex-á | -áArt Quality Assurance-á |-á Team Trilambda
http://wiki.eveonline.com/en/wiki/Bug_reporting
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Rain6637
Team Evil
495
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Posted - 2013.02.22 00:43:00 -
[5] - Quote
np. i knew it wasn't something that would generate a crash log, but ... i figured i would submit a report just for the record.
I can do a set of 5 logons or so, if you think it would be necessary--now... later--i'm subscribed to this thread. http://themittani.com/ | http://evenews24.com/ || Vincent Athena-á||-áflycatcher waaaaat |
Aramatheia
European Nuthouse
101
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Posted - 2013.02.22 14:38:00 -
[6] - Quote
hi I have been attempting to piece together what i can to contribute to the hunt for the problem.
I have the screenshot of my graphic settings here
Operating System: Windows 7 Professional 64 bit Graphics Card: AMD Radeon HD 6800 Series (specific type i dont know how to find that out) Driver Version: 8.872.0.0 Number of Clients: 1-3 How long before the freeze/crash occurs? Occurs usually every hour and a half What are you doing when the freeze occurs?: flying in hq incursion fleets
Some additional information i can provide, i have had up to 3 clients running since this issue began (last night after dt for me) yet only my character "Aramatheia" is actually suffering from the client greyscreening. Even tonight i had just 2 clients logged on with Ara in a fleet and my leadership pilot also in fleet but boosting off grid and still just Ara suffered from the client greyscreen freezing, suggesting perhaps sufficient numbers of other players nearby is a factor (both alts last night and tonight were alone in thier areas of space, rarely seeing more than 1-2 other pilots)
I have cleaned my client cache(from the launcher settings), as well as my cache for Ara, and i have run the eve repair tool.
As a final note, since this issue began it has been causing my chatbox settings to be reset every single time i log Ara in, whether its my first fresh login, or after a client freeze. I reconfigure my chat boxes how i like them but it breaks again should i log out/freeze and return |
Victor Skorpius
Science and Trade Institute Caldari State
0
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Posted - 2013.02.22 18:14:00 -
[7] - Quote
graphics settings: 1920x1080 EVERYTHING ON and set to HIGH OS: Windows 8 64-bit Professional GPU: Graphics ChipsetAMD Radeon HD 6800 Series Driver Version: 9.012-121219a-151592C-ATI Number of Clients: 1 RAM: 8GB Storage drives: WDC ATA device CPU: Intel i5 2400
I get two "socket was closed" errors stacked and with a Retry and Exit buttons on the bottom.
Also taking a minute to minutes to render Captain's quarters.
Market menu is slow or buggy. Delay between clicking the browse and Quickbar tabs. Sometimes the browse will display on the quickbar tab. as if I didn't click on the Quckbar at all. |
Printemps
1 Percent
0
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Posted - 2013.02.23 01:41:00 -
[8] - Quote
Operating System: Windows 7 64x Graphics Card: Radeon 6950 Driver Version: 9.12.0.0 Number of Clients: 1 How long before the freeze/crash: Initial crash, 1 hour, 2nd crash: 30 minutes, 3rd crash: 30 minutes(all in the span of 2hours 45 minutes) What are you doing when the freeze occurs: HQ Incursions all 3 times.
I unfortunately did not create crash log files. I will create one should it happen again. |
Jerculees
Common Minerals
1
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Posted - 2013.02.23 04:25:00 -
[9] - Quote
I have been getting greyscreen lockup on 2 different computers. Have set up minidump and logserver on one now but haven't played since:
Computer 1 OS: Windows 7 64-bit Professional GPU: nVidia Geforce GTX 480 Driver Version: 306.97 Number of Clients: 2 RAM: 12GB Storage drives: Intel 160GB X25-M SSD CPU: Intel i7-920
One or the other account greyscreens about once per 30 minutes, but stays online for at least 1 hour so far after greyscreen. One account is a freighter pulling ore from an Orca fleet hangar. The second is just a mining boost Orca sitting stationary in an asteroid field. Fleet hangar is used by mining ships to store ore while Freighter removes ore. The Orca stays available and providing boosts and fleet hangar even during greyscreen.
Computer 2
OS: Windows 7 64-bit Ultimate GPU: nVidia Geforce GTX 680 x 2 (non-SLI) Driver Version: 314.07 Number of Clients: 5 RAM: 32GB Storage drives: Samsung 840 120GB SSD (boot), Mushkin Chronos 240GB SSD x 3 in RAID0 (game install) CPU: Intel i7-3770k
One account runs on 27" monitor using 680-1 card, four accounts run on 24" monitor using 680-2 card. Various of the four accounts greyscreen once per 25 minutes. These are mining ships that continue to mine and stay logged on even after greyscreen. Only 1 account seems to greyscreen at a time so far.
I will provide updates from logserver and minidump as more crashes occur. |
Cezzec
Cybernetic Misshaps
1
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Posted - 2013.02.23 07:53:00 -
[10] - Quote
i can't even play the game i log in get ready to leave station get undocked then bam get a crash on all clients.
Clients 1-4
i have tried single client, double client, triple client and finally quadruple, I have also tried different graphic settings ( resolutions) I have never had a problem with eve running before this last patch and now can't even play the game. Current system specs below. Filed petition 154079 for this problem.
System Specs:
Alienware X51
Windows 7 64-bit (6.1 Build 7601) Intel Core I7-3770 CPU (8CPU'S) 3.4 GHZ's Memory 16384 MB Ram Direct X 11
Nvidea G-force GTX 660 Memory 4044 MB Currently display mode 1920x1080 (32bit) (60Hz)
Driver version: 8.17.13.142
I have tried everything i can think of on my end and no resolution so the ball is now in CCP's court Comp isn't even a month old and has had no problems till this current patch also I noticed Captains quarters hangs up really bad for like more that 3 minutes on my end and I have never had that happen either it has always gone right in with in seconds of logging in |
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DirtySnowBunny
Cherri Bombs
0
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Posted - 2013.02.23 08:03:00 -
[11] - Quote
Client crashes. One or multiple. I have flat mates and they are having the same issue.
System: Win7 x64, 8GB of ram. Intel Core Quad Q9650 3.0 GHZ
Video Card: Nvidia GeForce 9800 GTX+ Driver: Geforce 310.90 (wont update to 314.07 due to mostly being directed to win8 BS)
Direct X 11
Running client at 1024x768 reduced from 1920x1200
I can load up the client(s) and login but after a period of time one or more clients will crash just randomly. the last crash I was running a single instance of EvE while just puttering in space. |
Working 925
The Kazakhstan Space Program
0
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Posted - 2013.02.23 11:17:00 -
[12] - Quote
OS: Windows 7 64-bit Professional GPU: ATI 6990 Driver Version: 9.14.10.0926 Number of Clients: 5 RAM: 12GB Storage drives: OCZ 120GB Agility 3, 2x 1TB Caviar Black CPU: Intel i7-920 Up time before crashes: 30m~1HR What was I doing: mining, flying anything really. Issue usually occurs with one client minimized, attempted to maximize the window, comes up white, client still connected tho as I can see that from another account.
Have tried the following:
Copied client to different disk - no difference. Copied the eve clients so they have their own separate set of folders - no difference. Changed the graphics settings for performance, quality, ram - no difference.
This issue is new as I'd always been able to do this in the past without issue.
Cheers |
ISquishWorms
199
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Posted - 2013.02.23 13:27:00 -
[13] - Quote
Just reading though this one thing that stands out to me is that you are all running a 64bit OS.
Any who have this issue that are using a x86 OS? . |
Working 925
The Kazakhstan Space Program
0
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Posted - 2013.02.23 13:58:00 -
[14] - Quote
32 Bit OS is limited to 4GB Memory
Hard pushed to run that many clients on 32 Bit OS.
Also that's made even less by the fact that x86 windows marks up a chunk of RAM dependent on how much GPU memory you have got.
I'd end up with a net memory pool of 0 |
Working 925
The Kazakhstan Space Program
0
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Posted - 2013.02.23 14:00:00 -
[15] - Quote
Just lost another window, after 2 hours. This time having all 5 maximized. |
ISquishWorms
199
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Posted - 2013.02.23 14:52:00 -
[16] - Quote
Working 925 wrote:32 Bit OS is limited to 4GB Memory
Hard pushed to run that many clients on 32 Bit OS.
Also that's made even less by the fact that x86 windows marks up a chunk of RAM dependent on how much GPU memory you have got.
I'd end up with a net memory pool of 0
Some are saying this is happening when just running one client.
As far as I can tell though everyone posted here so far is using 64Bit OS unless I am misunderstanding you and what you are saying is that the client does crash for you on x86 as well?
. |
Rain6637
Team Evil
518
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Posted - 2013.02.23 14:54:00 -
[17] - Quote
i could put my old system back together and see what's going on with it.. http://themittani.com/ | http://evenews24.com/ || Vincent Athena-á||-áflycatcher waaaaat |
RazerDude
Trinity Council Test Alliance Please Ignore
0
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Posted - 2013.02.23 15:50:00 -
[18] - Quote
Im having same issues as Rain 6637,
I get the LOADING also for several mins, Has never done this before till
EVE Client freeze/crash issues - Retribution 1.1Subscribe I have 6 accts and can play them all same time on computer with zero lag or any issues, But since this last this new patch, I have trouble logging in my toons, once they are logged in I have zero issues, its just the logging in part that takes so long, Its to the point I dont even want to play the gmae now cause it takes so long to log in, I have pretty much same system as Rain just a hair better and better cpu, PLEASE help with this or I will have to cancel all my accts because the log in time is just to much for me, takes almost 1 hr to log in all my toons
Rain6637 /bug report submitted.
no freeze or lock, just hangs. in fact, all entries in history are "STARTUP" since retribution.
captains quarters definitely hangs. takes 1:20 to load, previously under 5 seconds. intermittent. 2-4 clients take exceptionally long. logging repeatedly for testing is not... fun.
graphics settings ss: screenshot OS: Windows 8 64-bit Professional GPU: Dual Asus Radeon HD7970 in Crossfire Driver Version: 9.12.0.0 AMD Vision Engine Control Center V 2012.1219.1521.27485 (both latest non-beta releases from AMD site released 1/17) Number of Clients: 5 RAM: 32GB Storage drives: dual intel 330 SSD in RAID 0 CPU: AMD 8120 Black Edition
no freeze or crash, but captains quarters graphics will not load "Loading..." when starting the client or docking (any time they are supposed to load). however, other functions of the client are functional and instant, such as skill queue and inventory. Enter Ship Hangar loads as normal, and instantly
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Mexan Caderu
Garoun Investment Bank Gallente Federation
22
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Posted - 2013.02.23 17:50:00 -
[19] - Quote
Operating System: win7 64 bit Graphics Card: nvidia gtx 550ti Driver Version: appHanged on both 310.90 and 314.07 Number of Clients: usually 2, of which only 1 hanged so far, probably because the client/char that doesn't freeze is station or just sitting in space idly How long before the freeze/crash occurs? usually between 15 minutes to 5 hours What are you doing when the freeze occurs?: Incursion running (explosions,fleet activity, lasers, turret effects ?). Never hanged during other activity.
screenshot with graphical settings: http://i.imgur.com/O60UjjF.png -> has also hanged with max settings and every graphical effect ticked on too. Eve dump: not available. Nothin' is created in the specified location, perhaps because eve doesn't think it crashed.
Freeze symptoms: * Logged in, business as usual, etc, etc * then suddenly windows cursor goes into 'busy' * clicking the eve window makes the eve window get a gray-white overlay * EvE window is "not responsive". Windows offers to close the exefile.exe program that is not responding. * task manager shows the single exefile.exe is saturating 1 core of the cpu (100% utilization of that core, normally core utilization is 2-10%) * During this, the char is still in-game, alive and kicking * alt-F4 or close the program as per windows offer * only now reports come over coms that the char has DC'ed |
ISquishWorms
201
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Posted - 2013.02.23 21:13:00 -
[20] - Quote
I can confirm that while EVE does seem slower than usual to me I have not had it crash yet. I am running Windows 7 x86 SP1.
A friend of mine has just informed me that their EVE did lock up though for them last night whilst in space and it required a reboot PC was unresponsive. They are running Windows 7 64 bit like the rest of the posters here. Still not sure how relevant this is though. . |
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Rain6637
Team Evil
528
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Posted - 2013.02.23 21:50:00 -
[21] - Quote
that's a good catch http://themittani.com/ | http://evenews24.com/ || Vincent Athena-á||-áflycatcher waaaaat |
Sya Voltari
Astronautical and Geological
0
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Posted - 2013.02.24 00:29:00 -
[22] - Quote
I am running to clients on 2 PC's with Win 7 x64 and the client crashes on both :( |
chuckfinleyrocks
I'll Be Your Huckleberry
1
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Posted - 2013.02.24 02:10:00 -
[23] - Quote
I use a windows vista 32bit desktop that runs 2 accounts sometimes, no gray screen, although sometimes takes over a minuteto get the market screen to load. a windows 7 64 bit laptop that runs 3 accounts fine, no change, and a vista pro 64 bit that ran 2 accounts great, now cant go half an hour before one stops moving, and if i click on the screen it goes gray, then says unresponsive, but character is in space still following last command given. when i load the launcher and log in as that charater, it fianlly shows that he is logging off on the contact notice icon. sometimes the character that is unresponsive, instead of going gray screen, the screen shows the ship suddenly docked even though no request to dock was entered, then goes gray screen. |
Aramatheia
European Nuthouse
103
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Posted - 2013.02.24 03:20:00 -
[24] - Quote
Mexan Caderu wrote: I believe the freezes are rather frequent insome circumstances. In the incursion HQ fleet I tend to frequent there is usually one "white lockup" every 5-10 minutes.
I wonder if this is also happening to the guys doing fleet battles out in low/null, if not, then perhaps its something specific with the sansha npc or other incursion specific coding thats somehow broken?. I havent actually seen any one post about thier low/null fleet suffering frozen pilots yet though
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Kanui Liholiho
Pator Tech School Minmatar Republic
0
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Posted - 2013.02.24 11:59:00 -
[25] - Quote
Operating System: OSX 10.7.5 Graphics Card: Radeon 5750 Driver Version: 01.00.417 Number of Clients: 1 How long before the freeze/crash occurs? Varies from 1min after login to 20mins What are you doing when the freeze occurs?: Happens while docked or in space, seems somewhat random, whether I am actively doing something or set to autopilot across a few jumps.
Tried fullscreen/windowed, thought it might be cmd+tabbing but even if I dont do it I still lock up, it also happens on my second computer (macbook pro 13'' OSX 10.7.5)
Have not attempted to install on iMac under windows bootcamp yet...but i suppose it is a last resort |
Petra Hakaari
Stalking Wolfpack Freek Alliance
36
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Posted - 2013.02.24 13:58:00 -
[26] - Quote
Aramatheia wrote:Mexan Caderu wrote: I believe the freezes are rather frequent insome circumstances. In the incursion HQ fleet I tend to frequent there is usually one "white lockup" every 5-10 minutes.
I wonder if this is also happening to the guys doing fleet battles out in low/null, if not, then perhaps its something specific with the sansha npc or other incursion specific coding thats somehow broken?. I havent actually seen any one post about thier low/null fleet suffering frozen pilots yet though
Not really, ive had crashes on my second account while mining ice...
I've solved the issue by setting all graphical configurations to lowest detail possible. |
Sergeant Acht Scultz
School of Applied Knowledge Caldari State
617
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Posted - 2013.02.24 17:04:00 -
[27] - Quote
@ CCP Vertex
Day after my last post this restarted again. I get again, with a single client and nothing else running, +55-¦C CPU and EVE.exe just blowing my CPU for over 45% dock at station and higher when running mission sites/anoms.
This annoying little thing just lead to a stupid Enyo loss to rats because client couldn't recover after a couple minutes (+/-2), yep not seconds but minutes this time.
Well I guess I'm again not aloud to log in null for whatever activity -_-'
Edit: My bug report for this issue is updated with as much info as I can provide (wasn't that much) -N - 154054 *removed inappropriate ASCII art signature* - CCP Eterne |
Kallehd
Deep Core Mining Inc. Caldari State
7
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Posted - 2013.02.24 22:16:00 -
[28] - Quote
chuckfinleyrocks wrote:if i click on the screen it goes gray, then says unresponsive, but character is in space still following last command given. when i load the launcher and log in as that charater, it fianlly shows that he is logging off on the contact notice icon.
I get the exact same thing.
Operating System: Windows 7 Ultimate 64 bits CPU: Intel I7-2600K 3,4Ghz RAM: 16Gb Graphics Card: ASUS GTX580 DirectCU II (ENGTX580 DCII/2DIS/1536MD5) Driver Version: 314.07 Number of Clients: 2 How long before the freeze/crash occurs? Random. Ranges from 5 minutes to a couple of hours. What are you doing when the freeze occurs? Haven't been able to pinpoint any actions to reproduce the client freeze, sometimes I'm just alternating through the windows, sometimes it just freezes mid way through any regular action (locking something, aligning, warping, docking).
The freeze generates no dump file.
Given the specs on my hardware I'm assuming it's not lack of raw hardware resources, but I do run the clients maxed out on the graphics settings (including the AA). I'm going to try setting all the graphics settings to minimum and see if it still freezes. If it doesn't, I'll start moving up the settings until it does freeze and try to pinpoint what's causing it. |
Shuin Pa
Ministry of War Amarr Empire
1
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Posted - 2013.02.25 01:15:00 -
[29] - Quote
Operating System: Win7 (Ver: 6.1.7601 / sp1 Build 7601) Graphics Card: AMD Radeon HD6570 Driver Version: 8.980.0.0 Number of Clients: See below How long before the freeze/crash occurs? It's random What are you doing when the freeze occurs?: Mining Ice
CPU: Anthlon 64x2 3800+
Number of clients: I used to run 3 on the same box 2 on the HD screen (same exe file) and one on the SD screen (different exe file) with very few lag issues. Post patch I cannot run 3 clients anymore. TOO CPU intensive. 8-(
I notice now that with 2 clients I run about 50% CPU until I hit the ice belt then 100%. Trying to open a 3rd is useless.
Another note: I use 2 dirs for Eve. 1 for the HD and 1 for the SD (screen sizes window positions and such). Only the HD client has crashed thus far.
Yet another note: Win7 had a patch available on 2/15(ish) and I updated on 2/16. I cannot be sure if the issues were caused by that patch or the Eve patch. No restore point was set to roll back the Win7 patch.
I hope all that made sense.
Pa
EDIT: the client does not crash it contiues to mine but the GUI freezes solid and get a windows dialog that says it is not responding. Edit: 5:36 eve time 2013/2/25 SD client just did this same crash thingy. I am still in space on another account mining away but the GUI is frozen with windows error dialog "CCP EXEFile is not responding....: as it locked up the cpu usage went to 70ish% and over 7.5mb Working set mem usage |
Tanis Reddick
Farscape Production
0
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Posted - 2013.02.25 01:44:00 -
[30] - Quote
Operating system: Win 7 Ultimate 64bit Graphics Card: AMD Radeon HD7850 Driver Version: Catalyst 13.1 CPU: i7-3820 Memory: 16gb Clients: 3
Have only noticed this since ret 1.1.2 released. 1 or 2 of my 3 clients would randomly become unresponsive. On my working client both mining toons will still be there continuing to mine. Only warp out when i kill client in task manager. I have only been mining ice so not sure if this happens at other times. Will usually happen when my orca is about 1/2 to 3/4 full but today had all 3 clients lockup at the same time. This happened about 10mins after logging on but have since had it happen again. I have my desktop and my partners laptop and it has happened on both. |
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