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Xercodo
Xovoni Astronautical Manufacturing and Engineering
2308
|
Posted - 2013.05.21 23:24:00 -
[1] - Quote
Okay so a lot of you are raging about the launcher. Not surprising, of course. As for ISDs, I hope you realize this isn't a feedback thread that needs locking, this is more of a post be informative about the purpose of the launcher and how it will continue to change.
LOST SETTINGS? READ THIS
Before we continue, for all of you that have lost settings, simply reboot the launcher after having closed all EVE instances and such. Devs say that the setting derp was caused by it using the wrong file location the first time through and fixes itself the second time.
LAUNCHER PURPOSE
"What is this thing?! I hate it! Nothing was wrong with the old way!"
Well actually no. See we actually had a few problems with things before the launcher came about. The problem we have here with the community is that the launcher's full purpose and potential has yet to be realized and it's a bumpy incremental journey along the way.
That and no one reads dev blogs, or if they do they don't retain any of it. So, the following is a few of the problems and solutions the launcher has for them:
- Problem: Low Patch Frequency and Patch Process
For those of you that were here before the launcher existed you'll know what I mean. The way that patches were deployed before was annoying, riddled with problems, had holes in it that CCP couldn't plug up, and most of all they were so infrequent that sometimes a really bad bug or exploit would be stuck being left in the game for weeks before we got a fix. The launcher helped this by giving CCP a platform they can use and have control over to diagnose problems and to quickly and seamlessly deploy rapid fire patches in dire situations. One of the nice things that got taken out was the fact that the client would open, detect a patch, close itself to run the patch, and then open again. That little annoying thing is now a thing of the past :D
Prior to the launcher, anyone with multiple copies of the client that wanted to avoid redownload the patch several times had to download the patch manually from the website. They would then run the patch repeatedly for each of their clients. What the client now offers is the ability for these people to save the patch directly from the launcher and then apply it to the rest of their clients without having to redownload it or take extra steps to find it on the website.
To my knowledge CCP was using an oldschool HTTP system to do patching before. But now with the launcher they have the ability to use other protocols to push patches out the intertubes faster, including torrents. There was a torrent devblog a while back but it was shelved as not being ready. (Don't worry, CCP knows some of you have torrent blocked networks and was planning an options to not use torrents).
- Problem: Lack of Intentional Throttling
This one is rather simple. Ever try to download or stream anything while the old patches downloaded? Yeah, probably wouldn't work too well. With the launcher we can finally throttle back our patch download purposefully so that it doesn't all bandwidth in the house and can even change the number of download threads it uses.
So, not only did we have to copy our client but we also had to dig around in the website to find the test server version, download it manually, run it, and hope to god you caught the install directory make sure you didnt install on top of your TQ client. And then after that it'd fail a lot. and ever after all that you had to make sure to point the client at the test server with some commandline stuff. Now, all we have to do is copy the client and change the command line to Singularity and let it patch itself. You're welcome. But that's not all! CCP has had plans for over a year now to let you copy and patch SiSi all from the TQ launcher and have then both accessible from the same place.
Not sure if you're aware of this, but if you don't let the launcher close itself after launching EVE you can simply click "PLAY" again to open another copy of the client. A little easier than clicking the shortcut on your desktop over and over huh? But see, this is only a tiny step in the direction of what CCP is planning on doing. We all saw today how they changed our launcher to include account login. This is but the first step to amazingness. Once they're sure they have all the kinks ironed out with what we got today they intend on letting us log in several accounts at once and letting you open all of their clients in one powerful click. Wouldn't you all love that?
- Problem: Character Swapping
Don't you all hate that when you wanna switch characters you gotta restart the whole client and then login again? Well even after today's patch you have to restart the client but you don't have to login any more provided you keep your launcher open \o/
Eventually the client will be able to return to character select without having to restart itself :D
So there you have it, all of the awesome that the launcher gives us. And yes, even after all the grief the launcher has been it's better than the old system. I only see maybe 1 or 2 threads about launcher fails on patch days usually, it used to be worse...
"But what about the awesome login screen?!"
Well I'm sure CCP would never fully remove the login screen concept we know and love. Most likely they simply shift the character select to it so that we can still have an opportunity to have awesome music and animated backgrounds :D The Drake is a Lie |
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ISD Ezwal
ISD Community Communications Liaisons
279
|
Posted - 2013.05.21 23:32:00 -
[2] - Quote
Xercodo wrote:... As for ISDs, I hope you realize this isn't a feedback thread that needs locking, this is more of a post be informative about the purpose of the launcher and how it will continue to change. I'm ok with that. ISD Ezwal Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department |
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Xercodo
Xovoni Astronautical Manufacturing and Engineering
2308
|
Posted - 2013.05.22 00:10:00 -
[3] - Quote
Well, I guess we need to bump this one.
*hears several klangs as the thread pushes up passes the many padlocks* The Drake is a Lie |
Sarmatiko
1124
|
Posted - 2013.05.22 00:23:00 -
[4] - Quote
OP did you lived under the rock for the last year or so? This:
Quote:
- Problem: Multi-patching
- Problem: Lack of Intentional Throttling
- Problem: SiSi Access
was already supported and worked in previous launcher v 1.32.
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Xercodo
Xovoni Astronautical Manufacturing and Engineering
2309
|
Posted - 2013.05.22 00:24:00 -
[5] - Quote
Sarmatiko wrote:OP did you lived under the rock for the last year or so? This: Quote:
- Problem: Multi-patching
- Problem: Lack of Intentional Throttling
- Problem: SiSi Access
was already supported and worked in previous launcher v 1.32.
I was referring to the launcher as a whole, not just today's changes. The Drake is a Lie |
Ris Dnalor
Tribal Liberation Force Minmatar Republic
476
|
Posted - 2013.05.22 00:33:00 -
[6] - Quote
great post.
thanks. https://forums.eveonline.com/default.aspx?g=posts&t=118961
EvE = Everybody Vs. Everybody
- Qolde |
Xercodo
Xovoni Astronautical Manufacturing and Engineering
2312
|
Posted - 2013.05.22 00:38:00 -
[7] - Quote
Sarmatiko wrote:
was already supported and worked in previous launcher v 1.32.
Currently only SSO is "new" and torrent support is disabled, so I really dont understand your fanboi excitement, taking in consideration disastrous roll-out on TQ. Do we have to deal with problems like today with every single launcher update?
Don't get me wrong - I like almost everything what CCP do, but looking at all pre-Odyssey ass-on-fire-deployement, I fear that 4 June will be another community disaster, despite actually good feature filled expansion.
It's not so much fanboy-ism as it's a validation of the launchers existence and laying out its current and future intended purposes with the intent of possibly calming the rage from today.
Too many people rage because they don't see any perceiveable benefit in ever having a launcher to begin with. The Drake is a Lie |
Drunken Bum
325
|
Posted - 2013.05.22 00:38:00 -
[8] - Quote
Thanks for taking your time. A lot of us are aware of all of this. Nonetheless when kiddies don't get their toys immediately they cry. Grown up men and women with their video games are no different sadly. Spare some change?-á |
Huang Mo
Tianxia Inc
3
|
Posted - 2013.05.22 01:04:00 -
[9] - Quote
Thanks for the explanation of the purpose of the launcher. I think most will agree that the changes are beneficial.
However, people are not raging about the features of the launcher. They are raving about the poor QA that preceded this roll out. We don't need the changes. We need a game that just works. |
Lors Dornick
Kallisti Industries Solar Assault Fleet
520
|
Posted - 2013.05.22 01:52:00 -
[10] - Quote
Huang Mo wrote: However, people are not raging about the features of the launcher. They are raving about the poor QA that preceded this roll out. We don't need the changes. We need a game that just works.
You are aware that the major issues wasn't with the launcher itself but with the fact that several hamsters in the webcluster decided that they didn't like the new kind of load level and went on strike.
Load testing a live SSL cluster with a new and partly unknown new usage pattern isn't trivial.
Esp if you want to include testing what happens if get an unrelated failure in the cluster at the same time.
And keep in mind that it's a game we are talking about, not some critical business system.
But I know large banks having their internet sites down for even days, marginally fun when you need to transfer cash or pay your bills ...
CCP Eterne: Silly player, ALL devs are evil. CCP (aka Judge) Peligro: I will find your main.
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BlackMan Jack
Northropp-Grumman Silent Infinity
0
|
Posted - 2013.05.22 02:11:00 -
[11] - Quote
urgh. |
Finde learth
Republic Military School Minmatar Republic
34
|
Posted - 2013.05.22 02:25:00 -
[12] - Quote
Xercodo wrote:Okay so a lot of you are raging about the launcher. Not surprising, of course. As for ISDs, I hope you realize this isn't a feedback thread that needs locking, this is more of a post be informative about the purpose of the launcher and how it will continue to change. LOST SETTINGS? READ THISBefore we continue, for all of you that have lost settings, simply reboot the launcher after having closed all EVE instances and such. Devs say that the setting derp was caused by it using the wrong file location the first time through and fixes itself the second time. LAUNCHER PURPOSE"What is this thing?! I hate it! Nothing was wrong with the old way!" Well actually no. See we actually had a few problems with things before the launcher came about. The problem we have here with the community is that the launcher's full purpose and potential has yet to be realized and it's a bumpy incremental journey along the way. That and no one reads dev blogs, or if they do they don't retain any of it. So, the following is a few of the problems and solutions the launcher has for them:
- Problem: Low Patch Frequency and Patch Process
For those of you that were here before the launcher existed you'll know what I mean. The way that patches were deployed before was annoying, riddled with problems, had holes in it that CCP couldn't plug up, and most of all they were so infrequent that sometimes a really bad bug or exploit would be stuck being left in the game for weeks before we got a fix. The launcher helped this by giving CCP a platform they can use and have control over to diagnose problems and to quickly and seamlessly deploy rapid fire patches in dire situations. One of the nice things that got taken out was the fact that the client would open, detect a patch, close itself to run the patch, and then open again. That little annoying thing is now a thing of the past :D Prior to the launcher, anyone with multiple copies of the client that wanted to avoid redownload the patch several times had to download the patch manually from the website. They would then run the patch repeatedly for each of their clients. What the client now offers is the ability for these people to save the patch directly from the launcher and then apply it to the rest of their clients without having to redownload it or take extra steps to find it on the website. To my knowledge CCP was using an oldschool HTTP system to do patching before. But now with the launcher they have the ability to use other protocols to push patches out the intertubes faster, including torrents. There was a torrent devblog a while back but it was shelved as not being ready. (Don't worry, CCP knows some of you have torrent blocked networks and was planning an options to not use torrents).
- Problem: Lack of Intentional Throttling
This one is rather simple. Ever try to download or stream anything while the old patches downloaded? Yeah, probably wouldn't work too well. With the launcher we can finally throttle back our patch download purposefully so that it doesn't all bandwidth in the house and can even change the number of download threads it uses. So, not only did we have to copy our client but we also had to dig around in the website to find the test server version, download it manually, run it, and hope to god you caught the install directory make sure you didnt install on top of your TQ client. And then after that it'd fail a lot. and ever after all that you had to make sure to point the client at the test server with some commandline stuff. Now, all we have to do is copy the client and change the command line to Singularity and let it patch itself. You're welcome. But that's not all! CCP has had plans for over a year now to let you copy and patch SiSi all from the TQ launcher and have then both accessible from the same place. Not sure if you're aware of this, but if you don't let the launcher close itself after launching EVE you can simply click "PLAY" again to open another copy of the client. A little easier than clicking the shortcut on your desktop over and over huh? But see, this is only a tiny step in the direction of what CCP is planning on doing. We all saw today how they changed our launcher to include account login. This is but the first step to amazingness. Once they're sure they have all the kinks ironed out with what we got today they intend on letting us log in several accounts at once and letting you open all of their clients in one powerful click. Wouldn't you all love that?
- Problem: Character Swapping
Don't you all hate that when you wanna switch characters you gotta restart the whole client and then login again? Well even after today's patch you have to restart the client but you don't have to login any more provided you keep your launcher open \o/ Eventually the client will be able to return to character select without having to restart itself :D So there you have it, all of the awesome that the launcher gives us. And yes, even after all the grief the launcher has been it's better than the old system. I only see maybe 1 or 2 threads about launcher fails on patch days usually, it used to be worse... "But what about the awesome login screen?!" Well I'm sure CCP would never fully remove the login screen concept we know and love. Most likely they simply shift the character select to it so that we can still have an opportunity to have awesome music and animated backgrounds :D
Before CCP have done all above what you said, Give us the old launcher. |
Huang Mo
Tianxia Inc
3
|
Posted - 2013.05.22 02:25:00 -
[13] - Quote
>> You are aware that the major issues wasn't with the launcher itself
It doesn't matter if the problem was caused by one department of CCP or another. It is still a problem and it is still CCPs responsibility to do a proper QA before they roll out new changes.
>> Load testing a live SSL cluster with a new and partly unknown new usage pattern isn't trivial
It doesn't matter If your code is easy to test or difficult to test, you should always apply the necessary resources to test it. Saying "Oh, this is difficult to test, lets just ship it" is not an option. I also wonder how they managed to miss that settings was cleared on first login. That can't be hard to test and make me wonder if they did any formal QA at all.
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Barakach
Jolly Codgers Get Off My Lawn
156
|
Posted - 2013.05.22 03:09:00 -
[14] - Quote
Huang Mo wrote:>> You are aware that the major issues wasn't with the launcher itself
It doesn't matter if the problem was caused by one department of CCP or another. It is still a problem and it is still CCPs responsibility to do a proper QA before they roll out new changes.
>> Load testing a live SSL cluster with a new and partly unknown new usage pattern isn't trivial
It also doesn't matter If your code is easy to test or difficult to test, you should always apply the necessary resources to test it. Saying "Oh, this is difficult to test, lets just ship it" is not an option. I also wonder how they managed to miss that settings was cleared on first login. That can't be hard to test and make me wonder if they did any formal QA at all.
I wonder how many issues are CCP's lack of QA or the end user messing around with stuff, which eventually breaks 6 months later when major changes happen.
I have only once had issues with EvE's patching system and that was because of permissions issues caused by me. Everything has otherwise been smooth for the past few years.
I have also had nearly identical issues with WoW's launcher, which was also always an issue caused by me, which I fixed and never had an issue again. |
Zeiger Enthoxyquin
Clink Laboratory Dot Com
0
|
Posted - 2013.05.22 03:12:00 -
[15] - Quote
LOST SETTINGS? READ THIS |
Jay Johnes
School of Applied Knowledge Caldari State
1
|
Posted - 2013.05.22 03:26:00 -
[16] - Quote
is there a way to bypass the launcher ? if not there should be one as soon as possible |
Xercodo
Xovoni Astronautical Manufacturing and Engineering
2315
|
Posted - 2013.05.22 04:03:00 -
[17] - Quote
Jay Johnes wrote:is there a way to bypass the launcher ? if not there should be one as soon as possible
There is one for now, however if they make the client "character select only" then it will be impossible to bypass since it will be the only way to login to your account. The Drake is a Lie |
Xercodo
Xovoni Astronautical Manufacturing and Engineering
2315
|
Posted - 2013.05.22 04:06:00 -
[18] - Quote
Huang Mo wrote:>> You are aware that the major issues wasn't with the launcher itself
It doesn't matter if the problem was caused by one department of CCP or another. It is still a problem and it is still CCPs responsibility to do a proper QA before they roll out new changes.
>> Load testing a live SSL cluster with a new and partly unknown new usage pattern isn't trivial
It also doesn't matter If your code is easy to test or difficult to test, you should always apply the necessary resources to test it. Saying "Oh, this is difficult to test, lets just ship it" is not an option. I also wonder how they managed to miss that settings was cleared on first login. That can't be hard to test and make me wonder if they did any formal QA at all.
So you expect CCP to buy 20,000 computers to bombard the server with to ensure it can handle the load?
Load testing usually requires for **** be live for that to work.
Also the setting clearing thing was an odd case that I assume only happened to people that installed EVE to somewhere besides the default location. Thus any testing done with a default install wouldn't have raised any flags.
At least they figured out rather quickly that it's not actually erasing the settings at all, it's simply misplacing them and is able to find them on the second try :D The Drake is a Lie |
Zak Breen
Beagle Expeditions
41
|
Posted - 2013.05.22 04:07:00 -
[19] - Quote
Jay Johnes wrote:is there a way to bypass the launcher ? if not there should be one as soon as possible
IIRC the file named "ExeFile" inside of your bin folder allows you to bypass the launcher. When you use it it brings up the old login screen.
Edit: who knows how long this will work, though. |
Xercodo
Xovoni Astronautical Manufacturing and Engineering
2315
|
Posted - 2013.05.22 04:11:00 -
[20] - Quote
Finde learth wrote:
Before CCP have done all above what you said, Give us the old launcher.
So they aren't allowed to do things incrementally and you'd rather have all the bugs be discovered at once in a massive clusterfuck of a patch? Yeah that sounds like a GREAT idea...
The settings thing probably would not have been caught by traditional testing if I'm correct about it being caused by different install locations and SiSi isn't popular enough to handle load testing for things like what happened today.
There will always be problems when changing established systems, just learn to accept and be prepared for it. The Drake is a Lie |
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Hakaru Ishiwara
Republic Military School Minmatar Republic
441
|
Posted - 2013.05.22 04:14:00 -
[21] - Quote
Lors Dornick wrote:Huang Mo wrote: However, people are not raging about the features of the launcher. They are raving about the poor QA that preceded this roll out. We don't need the changes. We need a game that just works.
You are aware that the major issues wasn't with the launcher itself but with the fact that several hamsters in the webcluster decided that they didn't like the new kind of load level and went on strike? Load testing a live SSL cluster with a new and partly unknown new usage pattern isn't trivial. Esp if you want to include testing what happens if get an unrelated failure in the cluster at the same time. And keep in mind that it's a game we are talking about, not some critical business system.But I know large banks having their internet sites down for even days, marginally fun when you need to transfer cash or pay your bills ... And yet we pay for the EVE entertainment service, just as we pay for other business services that might fall under the "serious" category.
Dependencies on ancillary systems are just as critical for review as is the primary functionality of the newly implemented logic and UI. Regardless of what caused the failure, CCP's EVE subscribers were faced with a service that was rendered unavailable without some under the covers technical tinkering on a widespread scale. The perception was that the launcher had utterly failed even though it was content / data feeds which were buckling under some unknown pressures. On top of these problems, there was little-to-no communication from CCP that they were intending to foist some significant new functionality on their users. Given a few days notice, players would have set their long-train skills and gotten assets out of harm's way. Instead of properly setting the expectation of a patch day, CCP surprised its customers in a bad way. This is a big no-no in the world of customer relationship management.
The challenge that CCP faces with poorly executed patch releases is one of a cumulative nature where CCP, on an annual basis, royally fucks up what they market as "expansions" with game breaking defects or functionality that is considered to be highly undesirable by their customers. The list is long with these ****-ups and EVE subscribers have even longer memories.
When CCP pulls a completely avoidable stunt like they did with this new launcher functionality release, the collective perception of CCPs ineptitude is acutely focused on what has gone wrong rather than on the future potential [some might say vaporware] of CCP's long-term initiatives. +++++++ I have never shed a tear for a fellow EVE player until now. Mark GÇ£SeleeneGÇ¥ Heard's Blog Honoring Sean "Vile Rat" Smith. |
Xercodo
Xovoni Astronautical Manufacturing and Engineering
2317
|
Posted - 2013.05.22 04:19:00 -
[22] - Quote
Hakaru Ishiwara wrote:Lors Dornick wrote:Huang Mo wrote: However, people are not raging about the features of the launcher. They are raving about the poor QA that preceded this roll out. We don't need the changes. We need a game that just works.
You are aware that the major issues wasn't with the launcher itself but with the fact that several hamsters in the webcluster decided that they didn't like the new kind of load level and went on strike? Load testing a live SSL cluster with a new and partly unknown new usage pattern isn't trivial. Esp if you want to include testing what happens if get an unrelated failure in the cluster at the same time. And keep in mind that it's a game we are talking about, not some critical business system.But I know large banks having their internet sites down for even days, marginally fun when you need to transfer cash or pay your bills ... And yet we pay for the EVE entertainment service, just as we pay for other business services that might fall under the "serious" category. Dependencies on ancillary systems are just as critical for review as is the primary functionality of the newly implemented logic and UI. Regardless of what caused the failure, CCP's EVE subscribers were faced with a service that was rendered unavailable without some under the covers technical tinkering on a widespread scale. The perception was that the launcher had utterly failed even though it was content / data feeds which were buckling under some unknown pressures. On top of these problems, there was little-to-no communication from CCP that they were intending to foist some significant new functionality on their users. Given a few days notice, players would have set their long-train skills and gotten assets out of harm's way. Instead of properly setting the expectation of a patch day, CCP surprised its customers in a bad way. This is a big no-no in the world of customer relationship management.
This I can actually agree with.
I didn't know about it until this morning. The Drake is a Lie |
Huang Mo
Tianxia Inc
4
|
Posted - 2013.05.22 05:36:00 -
[23] - Quote
>> So you expect CCP to buy 20,000 computers to bombard the server with to ensure it can handle the load?
This is the bad it-is-difficult-to-test-so-we-dont argument again.
I am an IT professional and you have to trust me, when I say that you don't need 20.000 computers to put pressure on a web-server. You need at most a handful. Think of it: The URL you use to access this page is maybe 60 characters long while the returned HTML is nearly 50.000 characters long (excluding images). All the work in a client-server scenario like this is on the server side.
There are plenty of tools for stress testing web-servers, both commercial and open source, so the problem is not technical but procedural: Lack of proper pre-release QA.
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Sturmwolke
408
|
Posted - 2013.05.22 06:19:00 -
[24] - Quote
Lors Dornick wrote: And keep in mind that it's a game we are talking about, not some critical business system.
This argument is often bandied about and it's getting old. CCP's in the service industry, regardless whether it's mission critical or not, people are _paying_ for this service. They are typically bound, by principle or SLA or otherwise to provide the best service they can, short of an act of god.
To adopt an attitude where you couldn't care less just because it's not mission critical wipes away any sense of professionality and pride for your work. When management adopts this stance, they lose their integrity. Rotten heads attract rotten workers/underlings.
This launcher issue on the 21st May isn't an act of god. It's the act of ID10t in action.
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Lucas Kell
JSR1 AND GOLDEN GUARDIAN PRODUCTIONS SpaceMonkey's Alliance
151
|
Posted - 2013.05.22 06:22:00 -
[25] - Quote
Xercodo wrote:Prior to the launcher, anyone with multiple copies of the client that wanted to avoid redownload the patch several times had to download the patch manually from the website. They would then run the patch repeatedly for each of their clients. What the client now offers is the ability for these people to save the patch directly from the launcher and then apply it to the rest of their clients without having to redownload it or take extra steps to find it on the website. I've always used a folder branch rather than multiple copies, so I always ran the launcher once to patch, then ran different copies of the same folder but mapped to a different location to avoid patching issues. The new launcher has just made it forget my individual logins.
Xercodo wrote:Not sure if you're aware of this, but if you don't let the launcher close itself after launching EVE you can simply click "PLAY" again to open another copy of the client. A little easier than clicking the shortcut on your desktop over and over huh? But see, this is only a tiny step in the direction of what CCP is planning on doing. We all saw today how they changed our launcher to include account login. This is but the first step to amazingness. Once they're sure they have all the kinks ironed out with what we got today they intend on letting us log in several accounts at once and letting you open all of their clients in one powerful click. Wouldn't you all love that? I would love that yes. However have they fixed the issue with the client and cache collisions? When you are running multiple clients, and 2 of them try to write to the cache at the same time (often when you are jumping 2 account simultaneously) it can cause all open clients running from the same folder to lock for 10 - 15 seconds. In high sec, who cares, but in null sec that can mean death. The solution to this issue is to branch your folders so each client has a different cache location. It will be utterly useless to run multiple accounts from one click if this issue hasn't been resolved. |
Huang Mo
Tianxia Inc
4
|
Posted - 2013.05.22 06:55:00 -
[26] - Quote
>> Clearly you are not a very good IT professional
Ad hominem attacks are not arguments. Check it out
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Lucas Kell
JSR1 AND GOLDEN GUARDIAN PRODUCTIONS SpaceMonkey's Alliance
151
|
Posted - 2013.05.22 07:04:00 -
[27] - Quote
Huang Mo wrote:>> Clearly you are not a very good IT professional Ad hominem attacks are not arguments. Check it out It's not an attack it's a statement of fact. You are stating you are an IT Professional which you are saying to make the rest of your statement more valid. What I am pointing out is that the rest of your statement makes it clear that you are not an IT Professional or at the very least have no experience in internal vs external network testing, and thus your statement is no more valid than any other end user. |
Max Godsnottlingson
Bitter Veterans
84
|
Posted - 2013.05.22 07:19:00 -
[28] - Quote
Drunken Bum wrote:Thanks for taking your time. A lot of us are aware of all of this. Nonetheless when kiddies don't get their toys immediately they cry. Grown up men and women with their video games are no different sadly.
While I generally agree with this, things have gone from the sublime to "Cor blimey!" it's stupid at the moment.
It's like me trying to drive my car; where once I would jump in, dip the clutch, press the start button, put it in gear and drive off.
Now, I jump in, dip the clutch, press the start button, only to find that since the last time I used it something has broke, so it has to 'call home' to get the info it needs to fix itself, then it fixes itself, while I sit drumbing on the stearing wheel. Once it's finished 'fixing itself, I dip the clutch, press the start button, then it has to 'call home' again, just to check that everything is OK before it decides that it's going to fire up.
Going from a two minute process to ten, fifteen minute, depending on how many other folks are trying to start their cars is bloody stupid.
Com'on CCP we expect better from you guys. Or are you trying to give new players a feeling of what things used to be like in the 'early days' of Eve? |
Dultas
Angels Of Death EVE Permanent Mental Syndrome
4
|
Posted - 2013.05.22 07:28:00 -
[29] - Quote
Xercodo wrote:Huang Mo wrote:>> You are aware that the major issues wasn't with the launcher itself
It doesn't matter if the problem was caused by one department of CCP or another. It is still a problem and it is still CCPs responsibility to do a proper QA before they roll out new changes.
>> Load testing a live SSL cluster with a new and partly unknown new usage pattern isn't trivial
It also doesn't matter If your code is easy to test or difficult to test, you should always apply the necessary resources to test it. Saying "Oh, this is difficult to test, lets just ship it" is not an option. I also wonder how they managed to miss that settings was cleared on first login. That can't be hard to test and make me wonder if they did any formal QA at all. So you expect CCP to buy 20,000 computers to bombard the server with to ensure it can handle the load? Load testing usually requires for **** be live for that to work. Also the setting clearing thing was an odd case that I assume only happened to people that installed EVE to somewhere besides the default location. Thus any testing done with a default install wouldn't have raised any flags. At least they figured out rather quickly that it's not actually erasing the settings at all, it's simply misplacing them and is able to find them on the second try :D
If you truly think they'd have to buy even 1 additional server to load test this you have no idea what you're talking about. There are companies that provide that service for you. Do you think E-Commerce sites buy millions of computers to test the loads on their sites for the holidays? Or do they just wing it and potentially loose business? |
Huang Mo
Tianxia Inc
4
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Posted - 2013.05.22 07:56:00 -
[30] - Quote
>> at the very least have no experience in internal vs external network testing
Unbelievable. I rest my case. |
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