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Author |
Thread Statistics | Show CCP posts - 82 post(s) |
Smoking Blunts
ZC Industries Dark Stripes
612
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Posted - 2013.07.03 14:09:00 -
[841] - Quote
Rommiee wrote:Lion Arthie wrote:Greetings all.
- Came back from a 5 months break and reinstalled the game; - Having issues related to the launcher (not launching at all!); - On facebook CCP Manifest advised to send a ticket; - Paid for subscription (in dollars, not plex); - Sent the ticket; - Still awaiting a reply...; - Phoned CCP in iceland, where lady operator initially told me my computer has issues without even knowing my hardware (lol) and that I will have to await a week for a solution!
So dear CCP, I have already paid you. Are you going to compensate me for the game time/days I am losing while you fix my issue? If no, please refund me my money. I am sure to find another game to pay for.
Ty.
You missed the part of the EULA which basically says that once they have your money they can do what they want, and there are no refunds. Its irrelevant if you can play or not.
the launcher is ccp reducing server loads.
its working wonders OMG when can i get a pic here
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Alphea Abbra
Grim Determination Nulli Secunda
292
|
Posted - 2013.07.03 21:05:00 -
[842] - Quote
Rommiee wrote:Lion Arthie wrote:Greetings all.
- Came back from a 5 months break and reinstalled the game; - Having issues related to the launcher (not launching at all!); - On facebook CCP Manifest advised to send a ticket; - Paid for subscription (in dollars, not plex); - Sent the ticket; - Still awaiting a reply...; - Phoned CCP in iceland, where lady operator initially told me my computer has issues without even knowing my hardware (lol) and that I will have to await a week for a solution!
So dear CCP, I have already paid you. Are you going to compensate me for the game time/days I am losing while you fix my issue? If no, please refund me my money. I am sure to find another game to pay for.
Ty.
You missed the part of the EULA which basically says that once they have your money they can do what they want, and there are no refunds. Its irrelevant if you can play or not. To be technical, the EULA is irrelevant if it is contrary to law. All CCP can do afterwards is to ban you. |
Lion Arthie
Rise of the Bunnies Punkz 'n Monkeys
0
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Posted - 2013.07.03 22:01:00 -
[843] - Quote
Lion Arthie wrote:Greetings all.
- Came back from a 5 months break and reinstalled the game; - Having issues related to the launcher (not launching at all!); - On facebook CCP Manifest advised to send a ticket; - Paid for subscription (in dollars, not plex); - Sent the ticket; - Still awaiting a reply...; - Phoned CCP in iceland, where lady operator initially told me my computer has issues without even knowing my hardware (lol) and that I will have to await a week for a solution!
So dear CCP, I have already paid you. Are you going to compensate me for the game time/days I am losing while you fix my issue? If no, please refund me my money. I am sure to find another game to pay for.
Ty.
Ok things has been fixed for my case, GM replied in game with another alternative. But browsing to find solution, this link was revealed that I had to disable some features of my antivirus software. I hope the posts in the linked thread be useful to you guys.
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Par'Gellen
264
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Posted - 2013.07.04 15:31:00 -
[844] - Quote
I can't log in. Any ideas Atropos? Nothing has changed on my end. I logged in this morning with no problems but now I'm getting this crap:
http://www.neoncranium.com/WTFLauncher.jpg
How do you suggest I log in based on what you see there? CCP, I understand that "To err is human", but it shouldn't be the company motto... |
Smoking Blunts
ZC Industries Dark Stripes
613
|
Posted - 2013.07.04 15:36:00 -
[845] - Quote
Par'Gellen wrote:I can't log in. Any ideas Atropos? Nothing has changed on my end. I logged in this morning with no problems but now I'm getting this crap: http://www.neoncranium.com/WTFLauncher.jpgHow do you suggest I log in based on what you see there?
has this same thing happen with corp mates and alliance members.
you know its a good thing that the launcher isn't a broken pile of carp isn't it OMG when can i get a pic here
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Oraac Ensor
School of Applied Knowledge Caldari State
260
|
Posted - 2013.07.04 15:48:00 -
[846] - Quote
Par'Gellen wrote:I can't log in. Any ideas Atropos? Nothing has changed on my end. I logged in this morning with no problems but now I'm getting this crap: http://www.neoncranium.com/WTFLauncher.jpgHow do you suggest I log in based on what you see there? I have exactly the same situation. One minute my launcher (which the repair tool insists I don't have ) was working normally, five minutes later I get the result shown in the link. |
YourDeathAngel
Rennfeuer Curatores Veritatis Alliance
3
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Posted - 2013.07.04 15:56:00 -
[847] - Quote
Same here. Worked all until half an hour ago. 2 chars logged in, then launcher turned into that black hole as in the picture linked above. Repair tool made no change. Deleting launcher folder and reinstalling made no change. There is some hidden error message behind that black hole error 18 something...
Went to customer service site; impossible to log in. Same on the account page. Finally found this page and - miracle - could log in and type this.
This is hard to believe. Glad I took off time from work to do this instead of enjoying a game I pay serious $ for...
What's going on and when can I play?
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Arlee Emery
State War Academy Caldari State
0
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Posted - 2013.07.04 15:56:00 -
[848] - Quote
Same. Logged in last night no problems, now no username or password fields visible in the launcher. By holding my mouse down I can see some black text:
Error -118 when loading url https://login.eveonline.com/oauth/authorize/?client_id=eveLauncherTQ&lang=en&response_type=token&redirect_uri=https://login.eveonline.com/launcher?client_id=eveLauncherTQ&scope=eveClientToken |
Seth Toralen
Generic Alt Corporation 421
6
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Posted - 2013.07.04 16:00:00 -
[849] - Quote
Oh my gosh.... now you all understand the pain of our 324 Errors. This is exactly what happens to us. |
Par'Gellen
265
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Posted - 2013.07.04 16:03:00 -
[850] - Quote
Here is what it might as well look like when you open the launcher. This is how it feels at least.
http://www.neoncranium.com/WTFLauncher2.jpg
CCP, I understand that "To err is human", but it shouldn't be the company motto... |
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Oraac Ensor
School of Applied Knowledge Caldari State
260
|
Posted - 2013.07.04 16:14:00 -
[851] - Quote
YourDeathAngel wrote:Same here. Worked all until half an hour ago. 2 chars logged in, then launcher turned into that black hole as in the picture linked above. Repair tool made no change. Deleting launcher folder and reinstalling made no change. There is some hidden error message behind that black hole error 18 something...
Went to customer service site; impossible to log in. Same on the account page. Finally found this page and - miracle - could log in and type this.
This is hard to believe. Glad I took off time from work to do this instead of enjoying a game I pay serious $ for...
What's going on and when can I play?
I can play via the Bin/Exefile.exe route, but my subscription is about to expire, so the lack of access to Account Management is a pain.
On the other hand, given the current situation, should I bother? |
YourDeathAngel
Rennfeuer Curatores Veritatis Alliance
3
|
Posted - 2013.07.04 16:39:00 -
[852] - Quote
Yes, seems to be back to normal after 2 hours. Bad luck/timing for us - doesn't work if I would tell that my customers. These issues seem to be come too regular recently. I can imagine without being an IT specialist how tricky this all is but well that's why people like me pay money to make it work and play a decent game. I haven't figured out yet in what sense this launcher is better than what was there before - no issues in the past years but two serious issues with this "new" launcher make me wonder why to change things that worked better before. |
Oraac Ensor
School of Applied Knowledge Caldari State
260
|
Posted - 2013.07.06 18:43:00 -
[853] - Quote
Oraac Ensor wrote:CCP Atropos wrote:As for the EVEMail, I don't know the dispatch date; it will go out as part of a general player base survey that we run every year, I believe. I don't understand this reply. When our conversation ended you still had no idea what was causing my problem and asked if it was ok to Eve-mail me. Why would you need to ask my permission to send me a general player base survey and how would it help with my problem? Bump. |
Smoking Blunts
ZC Industries Dark Stripes
617
|
Posted - 2013.07.11 11:26:00 -
[854] - Quote
so ccp Atropos, the bog standard surveys out, hardly any mention of the launcher.
when do we get the survey about the launcher you said was coming out to us? OMG when can i get a pic here
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Rommiee
Mercury Inc.
633
|
Posted - 2013.07.12 09:44:00 -
[855] - Quote
Smoking Blunts wrote:so ccp Atropos, the bog standard surveys out, hardly any mention of the launcher. not sent via email annoyingly, had to click on the link in the launcher, glad some one told me about it or I would have missed it, well played on that btw
Nicely played CCP :)
Seeing as half the players don't bother to use the launcher, they would never have seen it. Excellent way to try and limit the users carrying out the survey to CCP fanbois.
Awesome stuff.
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Alphea Abbra
Grim Determination Nulli Secunda
296
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Posted - 2013.07.12 13:55:00 -
[856] - Quote
Rommiee wrote:Smoking Blunts wrote:so ccp Atropos, the bog standard surveys out, hardly any mention of the launcher. not sent via email annoyingly, had to click on the link in the launcher, glad some one told me about it or I would have missed it, well played on that btw Nicely played CCP :) Seeing as half the players don't bother to use the launcher, they would never have seen it. Excellent way to try and limit the users carrying out the survey to CCP fanbois. I salute your cunning attempt at subterfuge. Awesome stuff. Thanks for noticing this. If I hadn't been told, I wouldn't be able to complete this survey.
This is really poor, and along with CCP Atropos refusing to engage in any honest way here, I think the debate is over. Good fight dishonest CCP employees, you won. |
Par'Gellen
266
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Posted - 2013.07.16 14:38:00 -
[857] - Quote
Saw the launcher update today. Still no requested features... CCP, I understand that "To err is human", but it shouldn't be the company motto... |
Alphea Abbra
Grim Determination Nulli Secunda
300
|
Posted - 2013.07.16 15:36:00 -
[858] - Quote
Par'Gellen wrote:Saw the launcher update today. Still no requested features... Doing something with/to the Mac launcher is, by virtue of not fixing past mistakes or acknowledging errors, understandably more appropiate conduct than fixing past mistakes. I have no idea why I am continued to be surprised.
CCP, I look forward to the day when you don't have to say you'll listen to community outrage. It will be a day to behold. |
Smoking Blunts
ZC Industries Dark Stripes
620
|
Posted - 2013.07.16 15:45:00 -
[859] - Quote
so opened the launcher 8 times to patch 8 clients today.
it patched them, I then closed them and used the bin/exe short cuts and I got easy fast access to my accounts and my log off button or alt swapping.
also didn't have to leave 8 useless programs running to open 8 clients, that's winning.
so ccp, when can we have that level of functionality added to the game please? OMG when can i get a pic here
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Niding
Peg-legged Goats
34
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Posted - 2013.07.17 11:24:00 -
[860] - Quote
Well, I did complete the survey and gave the launcher appropiate level of attention in the free-text parts.
Other than that; I havent really given the launcher much thought since last post since I only use it for updating the patches and /bin exefile for the actual launching of the game. |
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Alphea Abbra
Grim Determination Nulli Secunda
300
|
Posted - 2013.07.17 12:34:00 -
[861] - Quote
Niding wrote:Well, I did complete the survey and gave the launcher appropiate level of attention in the free-text parts.
Other than that; I havent really given the launcher much thought since last post since I only use it for updating the patches and /bin exefile for the actual launching of the game. For the game itself, I can +1 that. But the problem, as I know you're aware, is that the team that gave us the launcher wants to remove the login mechanics. It's a showcase of their "work" that players desire to circumvent it to play the game.
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Rodsmith
Capital Directive Capital Alliance
0
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Posted - 2013.07.20 23:27:00 -
[862] - Quote
Alphea Abbra wrote:Niding wrote:Well, I did complete the survey and gave the launcher appropiate level of attention in the free-text parts.
Other than that; I havent really given the launcher much thought since last post since I only use it for updating the patches and /bin exefile for the actual launching of the game. For the game itself, I can +1 that. But the problem, as I know you're aware, is that the team that gave us the launcher wants to remove the login mechanics. It's a showcase of their "work" that players desire to circumvent it to play the game.
Your doing better than i am. All of a sudden yesterday no matter how i get to the exefile it immediately goes "non-responsive" anything after that just brings up the standard option to check for an updated solution becasue your program isn't working with windows. |
Alphea Abbra
Grim Determination Nulli Secunda
305
|
Posted - 2013.07.21 07:21:00 -
[863] - Quote
Rodsmith wrote:Alphea Abbra wrote:Niding wrote:Well, I did complete the survey and gave the launcher appropiate level of attention in the free-text parts.
Other than that; I havent really given the launcher much thought since last post since I only use it for updating the patches and /bin exefile for the actual launching of the game. For the game itself, I can +1 that. But the problem, as I know you're aware, is that the team that gave us the launcher wants to remove the login mechanics. It's a showcase of their "work" that players desire to circumvent it to play the game. Your doing better than i am. All of a sudden yesterday no matter how i get to the exefile it immediately goes "non-responsive" anything after that just brings up the standard option to check for an updated solution becasue your program isn't working with windows. I have no idea what could be the cause for that. But my guess (From the lack of outrage here) is that it might as well be a problem on your end.
Still, I would love CCP Atropos to either accept that her work is detrimental to the enjoyment of the game, or for CCP Atropos to actually, honestly, productively, fix the design issues, give the launcher the former capabilities (Which also means removing a lot of junk - such as SSO), and maybe learn something from this sad story. Of course given CCP Atropos' track record since summer of 2011, the odds are in disfavour.
To quote CCP Atropos:
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Haulin Gneiss
Ministry of War Amarr Empire
127
|
Posted - 2013.07.21 19:58:00 -
[864] - Quote
Raging Beaver wrote:I'm posting in this topic because I am constantly experiencing launcher failures. The scenario is always the same: 1. Client/launcher update is released. (At this moment the launcher is operational) 2. I download an update (usually via the client itself, you know, the file that says it's a patch but in fact isn't, being a file that is supposed to initiate the actual download through the launcher). 3. The launcher starts showing the "Downloading Launcher Update" window 4. Once the download is complete - the window disappears. At this moment the launcher is already dead, and by dead I mean that I won't start (AT ALL). If I start the launcher at this point, I get the "Dowloading Launcher Update" window, for more details on what happens later, go to point 3. 5. I launch the repair tool, which downloads the actual patch and updates the client to a working state (thank God...). Launcher remains dead.
The only method of restoring the launcher is to reinstall an earlier version.
This has happened numerous times since the new launcher was introduced. Every single time - this was the effect.
Now, gentlemen, from my perspective, the new launcher is a disaster and the fact that you HAVE TO use it to patch the client (or the repair tool, but that's another story) is ridiculous. Please also note, that the fact that running the repair tool doesn't fix the launcher, doesn't improve the customer experience in this area.
While playing game froze then crashed. Have since not been able to log on. When i can get the launcher up, i press play, button reads launching, then turns back to play and at this point disappears. Also when downloading the launcher again i log on as usual at which point the launcher is visible to my eyes - but disappears when it is installing files. However, task manager has the launcher still running i just cant see it.
Have tried all steps in the following: http://wiki.eveonline.com/en/wiki/EVE_Launcher_Issues_and_Workarounds
http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_545736.exe
1) C:\CCP\EVE\repair.exe 1a) If the repairer fails - re-run it until it completes. 2) C:\CCP\EVE\bin\ExeFile.exe
STEP 1: Delete everything in .../Eve/BulkData STEP 2: Run .../Eve/repair.exe STEP 3: Run .../Eve/eve.exe
Have tried via .exe, cleared cache, downloaded launchers: 2.1.545736 / 2.1.559197 / 2.1.539169 / no luck.
Have pinged, many places many times with many packets, no issue's
no other issue on any sites, audio visual or any other manner, nor any other game disc or online. Speaking with and reading yet more forums, aparently this is called a ghost launcher.
Also, have posted a bug report 164816 - NR so far. Which in my experience is shocking but am i surprised? No.
26 -ú and no game play for 7 hours. WTF?! |
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CCP Atropos
C C P C C P Alliance
381
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Posted - 2013.07.22 11:38:00 -
[865] - Quote
You can install the latest version of the EVE Launcher from here: http://content.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_571330.exe
There was an issue with an earlier Launcher build that would stop it from terminating correctly, but that was fixed some time ago. If you can provide logs and attach them to your bug report I'll see what issues they mights identify.
EDIT: you can find the logs from the EVE Launcher in a folder named launcher\cache inside your EVE installation. Additionally, if you could let me know what the Repair Tool reports when running, that would help narrow down any problems. Product Owner, EVE Launcher | Team Special Circumstances |
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Alphea Abbra
Grim Determination Nulli Secunda
358
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Posted - 2013.07.23 21:28:00 -
[866] - Quote
Welcome back to the thread CCP Atropos. Should I get high enough hopes to enable another letdown, or is it by now safe to assume that the launcher is perfect?
I had hoped you'd actually continue our discourse back from page 40-42, but after your replies and subsequent silence I am not really interested anymore. I hope you're happy to know that I enjoy the Oddysey expansion, and if it wasn't for your launcher I would enjoy it with 3 accounts, instead of the current 1.
Maybe you should check in on e.g. Ytterbium, Fozzie and Rise to see how they react to negative feedback. You could learn something, maybe to not say you have learned something, or have become humbler, or have heard our voices, or will improve, or will ... It's not what you say; it's what you do.
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Alphea Abbra
Grim Determination Nulli Secunda
358
|
Posted - 2013.07.30 14:27:00 -
[867] - Quote
For anyone following along, I have a few thoughts and quotes that I think highlights this whole issue.
The new SSO launcher was released May 1st, and had a number of issues on release, as well as a serie of design related issues, mostly making problems for multiboxers. For me, the number of issues were only made worse by the replies from CCP. From the launch to the 24th of May, I personally had not seen any CCP statement acknowledging design issues. Not as replies to me or others, as general statements or hidden elsewhere. Maybe they exist, hidden somewhere? I don't know, I haven't yet found it. Meanwhile, CCP PR worked in overdrive, as can be seen from this and other threads. "We will improve", "we will no longer release badly tested software unto our live servers", "we will listen", "your voices has been heard", these CCP mantras have been repeated ad nauseum in 2011, 2012 and now 2013. At this point it doesn't take any kind of genius to know it's a lie. Willful or based on misinformation, it's still a lie.
Now, at May 18th this thread was essentially archived by being moved here. CCP Atropos did not acknowledge this at the time, but it's pretty easy to show. May 18th: CCP Atropos moves the thread and denies it is hidden. May 24th: CCP Atropos engages critics for around 8 hours. June 2nd: CCP Atropos admits she has no updates since last time, and no need to continue discussion (link). June 22nd: CCP Atropos posts a reply concerning a yet-to-be-fixed bug.
Since May 24th, CCP Atropos has dropped more and more off the radar and although we have been told that things are in the work, we have also been told that there is nothing CCP Atropos wants to talk with us about. At the same time a new Mac launcher has been released. It has now been 8 days since CCP Atropos last acknowledged this threads existence, and that was 20 days after her then-last reply, telling us how disappointed she was.
I have personally given up on improvements. I am posting here to let CCP know that their actions have consequences, and each time they claim to have bettered themselves and have listened, yet repeat mistakes such as these, they are showing their former promises to be deceit. I expect replies and improvements on this subject the same way I expect the toothfairy.
Good ****ing fight, CCP Atropos. |
Jenn en Chasteaux
Fire in the Sky
0
|
Posted - 2013.07.30 23:50:00 -
[868] - Quote
Ugh this is just ridiculous... An alternative launcher is badly needed but I see no acknowledgement from CCP that this is even a problem. A commandline launcher would be the most sensible approach, probably why it won't be implemented.
I really prefer the days when I could just login and play the game. This is utter crap.
Don't even get me started on the Steam "integration". I really, really want a refund on that. Just give me a *real* account CCP, geez! |
Balder Verdandi
Czerka. WHY so Seri0Us
172
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Posted - 2013.07.31 13:21:00 -
[869] - Quote
This.
I'm incredibly disappointed in the way the devs and CCP as a whole, are handling this. I'm tired of the deception, the lies, the lack of responses and information, the reduced functionality ..... truly, almost everything the SSO launcher is now associated with because once again a faulty portion of the product was rushed into production and it fell flat on its face.
2011, 2012, 2013 ...... I wonder what's next for 2014.
Alphea Abbra wrote:For anyone following along, I have a few thoughts and quotes that I think highlights this whole issue. The new SSO launcher was released May 1st, and had a number of issues on release, as well as a serie of design related issues, mostly making problems for multiboxers. For me, the number of issues were only made worse by the replies from CCP. From the launch to the 24th of May, I personally had not seen any CCP statement acknowledging design issues. Not as replies to me or others, as general statements or hidden elsewhere. Maybe they exist, hidden somewhere? I don't know, I haven't yet found it. Meanwhile, CCP PR worked in overdrive, as can be seen from this and other threads. "We will improve", "we will no longer release badly tested software unto our live servers", "we will listen", "your voices has been heard", these CCP mantras have been repeated ad nauseum in 2011, 2012 and now 2013. At this point it doesn't take any kind of genius to know it's a lie. Willful or based on misinformation, it's still a lie. Now, at May 18th this thread was essentially archived by being moved here. CCP Atropos did not acknowledge this at the time, but it's pretty easy to show. May 18th: CCP Atropos moves the thread and denies it is hidden. May 24th: CCP Atropos engages critics for around 8 hours. June 2nd: CCP Atropos admits she has no updates since last time, and no need to continue discussion (link). June 22nd: CCP Atropos posts a reply concerning a yet-to-be-fixed bug. Since May 24th, CCP Atropos has dropped more and more off the radar and although we have been told that things are in the work, we have also been told that there is nothing CCP Atropos wants to talk with us about. At the same time a new Mac launcher has been released. It has now been 8 days since CCP Atropos last acknowledged this threads existence, and that was 20 days after her then-last reply, telling us how disappointed she was. I have personally given up on improvements. I am posting here to let CCP know that their actions have consequences, and each time they claim to have bettered themselves and have listened, yet repeat mistakes such as these, they are showing their former promises to be deceit. I expect replies and improvements on this subject the same way I expect the toothfairy. Good ****ing fight, CCP Atropos.
Long live the failure of "Unified Inventory"! Player Owned Station fix dated back to 2006!
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Jysella Halcyon
Sebiestor Tribe Minmatar Republic
27
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Posted - 2013.08.13 06:53:00 -
[870] - Quote
Still waiting for movement on this disaster of a 'Look! Features nobody wants!" launcher.
Not hopeful. Strongly considering scaling back to 3 accounts from 6 to avoid dealing with this abomination of a UX.
For those in the back *cough Atropos cough*, assuming you havent fallen asleep:
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/industryinsights/solutions/pdfs/Forrester_Best_Prac_In_User_Exp.pdf |
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