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Lonewulf
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Posted - 2003.08.04 22:58:00 -
[1]
Up untill last week, I could count the number of times I had CTD in the last 2 months on one hand. Now CTD, and even the CTD and reboot machine to the defrag menu is a very common occurance. Whole zones are crashing several times an hour.. people are getting booted by the bestower full - and ships are getting lost due to crashing during combat.
AFAIK not a peep from CCP acknowledging a problem. It was bad enough that the game was always plagued with massive lag anytime a handful of ships gathered in one area, and rubberbanding out of warp as well as getting stuck on stations was just run of the mill - but all this crashing is way out of hand now!
Stability should be the number one priority at CCP now... no amount of balancing or combat changes or bill boards should take precedence over at LEAST having a semi playable game.
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Shintai
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Posted - 2003.08.04 23:01:00 -
[2]
Yep, CTDs and kernel panics with BSOD seems often now.
Abstraction and Transcendence: Nature, Shintai, and Geometry |
Indesin
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Posted - 2003.08.04 23:07:00 -
[3]
The only acknowledgement I'm aware of is "the Crash To Desktop thread" being locked and thrown in the closet.
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Klydor
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Posted - 2003.08.04 23:09:00 -
[4]
I've noticed CTD's are occuring in groups now as well. We had 12 of our corp online tonight heading to the same destination.
7 CTD'd at the same time. They logged back on. About 20mins later 5 or 6 CTD'd again. Different combination of people each time, but all of them at the same time.
Is the server at fault here ? or sending some spurious command thats causing a client crash? Or were all 7 players just experiencing a big coincidence?
They all have very different hardware as well. I've no idea as to the cause :( But hope the info helps a little.
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Trav Kaelor
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Posted - 2003.08.04 23:10:00 -
[5]
agreed. I was going to go out rat hunting with corp members yesterday but we decided to mine instead, I think I had over 7 ctd's yesterday and 2 BSOD's this weekend. Totally unplayable for combat.
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Mandos
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Posted - 2003.08.04 23:23:00 -
[6]
Please read this.
-- Mandos Polaris Forum Moderator and Bug Hunter EVE Forum rules |
Jash Illian
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Posted - 2003.08.04 23:26:00 -
[7]
Quote: Please read this.
No joke, no flame. Just a suggestion: Remove that post while you can.
I mean its like you want corporations to oblige each other like its sex or something. Pffft I would rather **** my enemy.- Rohann
Be careful out there. That other guy waiting in the queue for the gate MIGHT be a baby-munching frock-burner, YOU JUST DON'T KNOW!- Lallante |
agrizla
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Posted - 2003.08.04 23:28:00 -
[8]
Well there you go. As I suspected my thread got removed PDQ. Vote with your feet people and hit that unsubscribe button (whether you actually intend to or not) because you'll get no answers or help here.....
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Starwolf
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Posted - 2003.08.04 23:29:00 -
[9]
I can't believe that a mod has just posted that, this is a forum for us to discuss our opinons of the game.
It also allows us to let other people know how the game works(or doesn't in this case).
Perhaps the moderator should try playing the game for a while and try to do something vaguely dangerous.
Ahh, an Arrogator(low end NPC Pirate) is now a major threat, cos you never know if you'll survive 15 seconds of combat.
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Trav Kaelor
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Posted - 2003.08.04 23:30:00 -
[10]
Ok I read that. But what I don't understand is that it takes 2 hours+ to get unstuck from a station, once I had to wait for the servers to come up again. I've made numerous bug reports, and never recieved a responce.
But you just responed to this in 13 minutes of my post.
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Mandos
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Posted - 2003.08.04 23:31:00 -
[11]
Yes, you can discuss - that is the entire point of this forum. I posted that because a lot of people seem to be under the impression that this is a place to get in touch with customer support. If they think that they will just get disappointed.
If you want to get in touch with customer support it's better to use the proper channels from start.
-- Mandos Polaris Forum Moderator and Bug Hunter EVE Forum rules |
Mandos
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Posted - 2003.08.04 23:35:00 -
[12]
Quote: Ok I read that. But what I don't understand is that it takes 2 hours+ to get unstuck from a station, once I had to wait for the servers to come up again. I've made numerous bug reports, and never recieved a responce.
But you just responed to this in 13 minutes of my post.
Well - if I had the power to help you out with getting you unstuck I would do it of course. There are different people with different responsibilities. To get unstuck you need a GM (who is a full-time employee) rather than a Polaris forum moderator (who doesn't have a real schedule and doesn't get paid).
-- Mandos Polaris Forum Moderator and Bug Hunter EVE Forum rules |
agrizla
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Posted - 2003.08.04 23:38:00 -
[13]
I didn't want to get in contact with customer "support" (and I use that term in the loosest possible sense). If these boards do not have staff posting when there are serious problems then you may as well take them down right now as there is zero point in them. We would find a far better discussion and standard of moderation elsewhere.
The only reason anyone posts on here is because of the vague hope that someone in some way connected with the game takes a tiny bit of notice. Thank you for confirming that is not the case.
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smoked
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Posted - 2003.08.04 23:39:00 -
[14]
over 10 topics about warp / crash / reboot to eve universe should wake up tech support a little...?
They will notice, and might do something.... what everyone would love is an official post, I am sure in their busy day during a coffee break a DEV could post and let everyone know they working on it. That's better than 1000 unsubscribes in a day isn't it..
People like to know what is going on it usually calms them down. Can't ask for much more.
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Mandos
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Posted - 2003.08.04 23:41:00 -
[15]
Quote: I didn't want to get in contact with customer "support" (and I use that term in the loosest possible sense). If these boards do not have staff posting when there are serious problems then you may as well take them down right now as there is zero point in them. We would find a far better discussion and standard of moderation elsewhere.
The only reason anyone posts on here is because of the vague hope that someone in some way connected with the game takes a tiny bit of notice. Thank you for confirming that is not the case.
You must certainly see the differance here...
1. Customer Support and GMs work on a schedule to be able to help people 24/7. 2. There is no such around-the-clock service for "board reading". Naturally a large bunch of the CCP people read the boards - when they find the time to do so.
Let's not misunderstand each other on purpose, please.
-- Mandos Polaris Forum Moderator and Bug Hunter EVE Forum rules |
smoked
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Posted - 2003.08.04 23:44:00 -
[16]
Edited by: smoked on 04/08/2003 23:44:47 An official 'we are working on it from Pann' would probably keep about 5000 people a lot happier.
that's it, it's that simple.
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Mandos
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Posted - 2003.08.04 23:47:00 -
[17]
Quote: Edited by: smoked on 04/08/2003 23:44:47 An official 'we are working on it from Pann' would probably keep about 5000 people a lot happier.
that's it, it's that simple.
I agree, and I wish I had some kind of message to relay to you guys - but I don't. The dev team is aware of the crashing and naturally (self-preservance?) they are working on it.
If you have any doubt, check out what's posted in the Patch Preview forum.
-- Mandos Polaris Forum Moderator and Bug Hunter EVE Forum rules |
agrizla
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Posted - 2003.08.04 23:48:00 -
[18]
Edited by: agrizla on 04/08/2003 23:49:25 Edited by: agrizla on 04/08/2003 23:48:31 I'm not misunderstanding you at all. I know the forums the devs read however one would have thought that after days of complaints about CTDs someone from customer service would have realised that they couldn't just leave the situation to simmer. Well guess what Mandos - it's hit boiling point now and you guys are going to get it in the neck too whether you deserve it or not.
Do yourself a favour and step away - this isn't an issue you can resolve. Either CCP start acknowledging problems publically and start dealing with them publically or people start walking (and they won't come back).
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smoked
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Posted - 2003.08.04 23:52:00 -
[19]
it's cheaper to play hearts online, than crash to desktop @#$@# i just lost a 120 million isk ship... and it cost me 12.95 a month to have this wonderfull ship stripped from me in 15 seconds from a problem beyond my control.
There should be a weather advisory warning for eve....
NOW EXPERIENCING MASSSIVE SOLAR FLAIRS, ALL PERSONAL IN EVE SHOULD REMAIN DOCKED FOR THE NEXT WEEK. USE UNDOCKING WITH CAUTION, IT HAS BEEN KNOWN THAT ONCE YOU UNDOCK YOU MAY NEVER RETURN WITHOUT WARNING.
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Jash Illian
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Posted - 2003.08.04 23:54:00 -
[20]
Quote:
Quote: Edited by: smoked on 04/08/2003 23:44:47 An official 'we are working on it from Pann' would probably keep about 5000 people a lot happier.
that's it, it's that simple.
I agree, and I wish I had some kind of message to relay to you guys - but I don't. The dev team is aware of the crashing and naturally (self-preservance?) they are working on it.
If you have any doubt, check out what's posted in the Patch Preview forum.
You a fan of Country Music? Kenny Rogers, theme from The Gambler. Main chorus.
I mean its like you want corporations to oblige each other like its sex or something. Pffft I would rather **** my enemy.- Rohann
Be careful out there. That other guy waiting in the queue for the gate MIGHT be a baby-munching frock-burner, YOU JUST DON'T KNOW!- Lallante |
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Gravedancer
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Posted - 2003.08.04 23:55:00 -
[21]
Mandos is correct. Polaris members are the only game staff that regularly read the boards. And Polaris members in game are mainly there to deal with the "lame" petitions (petitions about problems that arent really problems at all, but are in fact new player error, etc). When confronted with an actual problem, polaris members have little choice but to bump the petition up to the next link in the chain, usually a polaris team leader, and eventually to a GM. Its not the Polaris members fault. The system is designed that way. The training they go through focuses on making them essentially a router for questions. Stupid questions they can (and do) answer themselves (ie "help I cant sell my minerals that the tutorial had me mine, i must have a bug"). Real problems they just route to someone else. They have a very thankless job, and get very little compensation for it. If you've got a legitimate gripe, youd be better served to take it to a petition, or email customer support. Posting threads with "CCP fix your game" as the title arent likely to help anything, as noone who can fix the game is likely to ever see the message. Get off the backs of Polaris people. You never know... the Polaris person you insult today might actually be the CEO of your corp with his personal account (polaris accounts are seperate, and polaris members have to use a different name on their polaris persona than on their player persona).
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Gravedancer
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Posted - 2003.08.05 00:00:00 -
[22]
Quote: it's cheaper to play hearts online, than crash to desktop @#$@# i just lost a 120 million isk ship... and it cost me 12.95 a month to have this wonderfull ship stripped from me in 15 seconds from a problem beyond my control.
Gee Smoked, maybe now you know how people feel after your CEO and friends gate******them with 50 containers at a jumpgate causing lag. Sorry but cant say I have much sympathy for you. Maybe you are right and you would be better off playing Hearts Online. With any luck you will take some of your corp mates with you. And btw, when you go... can I have all your stuff ?
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Indesin
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Posted - 2003.08.05 00:01:00 -
[23]
Flames removed. -- Mandos
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Madame Papillon
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Posted - 2003.08.05 00:06:00 -
[24]
Ok I've filed my Bug Reports. I don't bother attempting communication with "Customer Service" because they can't really do much about this from my viewpoint. But there really better be offical presence from CCP here to give them feedback.
Now I haven't been getting CTDs today. I've been getting Failed Session Changes that if I wait long enough result in appears to be a Node Crash. And at just a little before 6PM local (MST ~ GMT-6) time the game is simply UNPLAYABLE! I've been having some difficulty for several days now. Real CTDs (as in Eve closes and nothing is left at the desktop) and Node Crashes multiple times a day. Today they were almost back to back and occurred in sparsely populated systems of different regions. So SOMETHING is definately wrong with the server. Maybe they'll read their bug reports and figure this out. But just in case (and you will have to excuse me if it seems like they are terminally understaffed - so yes I wonder if they do read Bug Reports). I came here to add to a thread I knew would be here before the page ever loaded. Nuff Said!
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agrizla
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Posted - 2003.08.05 00:45:00 -
[25]
Gravedancer - yep I know that but deleting/locking threads just makes matters worse.
These are supposed to be the official forums for the game and there is a major league problem occurring yet nobody from CCP seems to think that any sort of communication with the customers is necessary. Bad isn't the word. Abysmal may come close. The bottom line is that it would appear (from the eve-i server status) that in excess of 25% of their customer base are suffering crashes and machine reboots. Now I don't know what sort of business you're in (I'm a hardware engineer who now does s/w) but if a product I "sold" was crashing and rebooting 25% of my customer base I sure as hell wouldn't be sitting there saying nothing. If I did then I certainly wouldn't expect any repeat business.
My sub is cancelled and they're going to have to pull off a minor miracle to make me resub in September. Before anyone asks - no you can't have my stuff I'm going to do a "Nemi" and organise some events/prizes in my last week.
Good game ideas, released too soon, terrible customer support and far too much use of the nerf bat when the underlying issues should have been dealt with first. Oh and bugs. Lots of bugs. Bugs introduced and left for 2 weeks before being fixed when a small patch could have done it in a day. That basically sums up Eve for me.
Oh and nobody say "but they've been on holiday". Everyone goes on holiday and companies that grind to a halt when people dare to take annual leave don't last long.
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Big Al
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Posted - 2003.08.05 01:11:00 -
[26]
One thing that some of you should probably be aware. Arguing with the Forum Moderators is never a good idea.
'It is only when your life flashes before your eyes that you realise how much you have missed.'
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agrizla
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Posted - 2003.08.05 01:28:00 -
[27]
Heh. I am well aware that the forum mods are not to blame, however locking/deleting threads is only going to make matters worse. Spouting nonsense like cairnz did inflames the situation.
This is an issue they should sit out and only get involved in if people become abusive to each other.
This is make or break for CCP (IMHO). If they sit back and say nothing at all (as they have in the past) then many people will just decide to leave. Sure they'll get this sorted, but what about the next time. Then the next. Underlying problem is no customer communication AT ALL and until they sort that this game will lurch violently from patch to patch.
Oh and BTW - forum mods very frequently screw up. I know - I was one
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Cao Cao
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Posted - 2003.08.05 02:00:00 -
[28]
This is such B.S. Piracy or no piracy, we all pay to play the game in accordance with the rules they set forth. That said, nobody should lose a ship due to motherfking playability issues such as these CTD and reboots.
I spent over a month mining with a friend to buy a battleship -- and guess what. Yes, that's right, it's gone now because of a fking CTD/reboot. Right in the middle of a nice pvp fight, blaaammm, freeze, crash, reboot. Log in, scorpion is dead and I'm in an ibis at Amsen.
So all I have to say is **** YOU CCP. I can understand and would not complain if I lost my battleship due to my own fault or someone else's cunning. BUT NOT TO GODDAMN PLAYABILITY ISSUES SERVERSIDE.
Cao Cao
- You are not your ship -
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Zores
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Posted - 2003.08.05 02:24:00 -
[29]
Although I have not lost my ship due to CTD's yet. I get kernel problems which force eve to reboot my whole PC(which is even worse) which makes me hesitant to even consider engaging in combat.
I'm sure I'd be as angry as cao cao and smoked due to death to CTD's. As someone said before, getting beat by the wit's of someone else is bareable, but getting beat by unforseen technical issues is too harsh to handle.
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smoked
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Posted - 2003.08.05 04:53:00 -
[30]
Quote:
Gee Smoked, maybe now you know how people feel after your CEO and friends gate******them with 50 containers at a jumpgate causing lag. Sorry but cant say I have much sympathy for you.
Do we tell you how to operate your corp in game? Those containers btw, you implying we are cheaters or something. THose are frum ppl who have security containers who die. Those also have like 10000000000000000 hps, so if they are passworded they are stuck there.
Nothen can be done, this isn't an exploit, and if anything it has been show to ccp that security containers need some looking into.
They need some sort of remote detinator on them for the owner so they can be cleared when they have been obviosly lost.
REALLY sucks this topic went from Warp to Desktop (infact this is why I am posting this here cuase I just expericed another, waiting on a reboot/crash now) to "KILL THE PIRATE BLA BLA CONTAINER BLA" want sum more
whhhhhhhhhhhhhhhaaaaaaaaaa with your cheese?
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