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Author |
Thread Statistics | Show CCP posts - 17 post(s) |
Elhianah
Panas Inc.
0
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Posted - 2012.03.16 01:53:00 -
[181] - Quote
Well, skimming through the posts, I see all has been said...
Last week I was happily playing with 3 clients on my: MacBook 13-inch, Aluminum, Late 2008, Procesador 2,4 GHz Intel Core 2 Duo, Memoria 8 GB 1333 MHz DDR3, NVIDIA GeForce 9400M 256 MB, Software Mac OS X Lion 10.7.3 (11D50). Got some vacations and yesterday after updating my first client, and running just one client (windowed as always), I have been sucked to this freeze party!!
It's not multi-client related, as tried with one, two, three... and they all will freeze randomly without disconnecting... even the game audio continues to play... I have seen my own disconnects of the frozen client from a 'live' (but just waiting to froze) when I force quit the frozen client... (It appears to be alive and connected all the time, but not responding to .... well... ANYTHING but Force Quit!!
I'm installing a new patch as I write this hopping the Mac freeze party is over!... I hope EVE client is not jealous about me opening WoW client while EVE is frozen as a very good friend of mine sent me a Scroll of Resurrection on WoW... I though I won't even consider going back to WoW... (I really find it ridiculous in this EVE time! lol) but meanwhile the Mac EVE client is fixed, I'm considering my friend request of going back to WoW.... May be my 3 EVE accounts will turn on One WoW account just because of this...
(full disclosure: I really hope I'm not forced to play WoW just because WoW client doesn't freeze and EVE Client is freezing more that Arthas, The Licht King on the WoW cinematic!... help me CCP!!! ) |
Elhianah
Panas Inc.
0
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Posted - 2012.03.16 03:30:00 -
[182] - Quote
Elhianah wrote:I'm installing a new patch as I write this hopping the Mac freeze party is over!...
Update: This patch appears to stop the freezes, but I'm suspecting the patch was an unpatch... as portraits problems are back!!
Fly Safe!! |
Korgan Nailo
5ER3NITY INC Supernova Federation
18
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Posted - 2012.03.16 04:11:00 -
[183] - Quote
Elhianah wrote:Elhianah wrote:I'm installing a new patch as I write this hopping the Mac freeze party is over!... Update: This patch appears to stop the freezes, but I'm suspecting the patch was an unpatch... as portraits problems are back!! Fly Safe!! Try clearing your CACHE files. |
Adrenalinemax
The Graduates RAZOR Alliance
14
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Posted - 2012.03.16 11:06:00 -
[184] - Quote
Froze 3 times last night. 2 of them i was just cloaked in space and not touching the computer, just watching local.
The third time was after I lit a cyno. Cyno was still up and people could still jump to me, I was in game, but the client was 100% unresponsive. No crash log, no entry in console nothing. It is still acting like someone just hit a "Pause" button on the graphics card and everything else still runs fine.
2006 Macbook Pro x1900 10.6.8 |
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CCP Konflikt
CCP Engineering Corp CCP Engineering Alliance
142
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Posted - 2012.03.16 15:31:00 -
[185] - Quote
Joe Hoe wrote:CCP Konflikt wrote:Joe Hoe wrote:Eve still freezes within 30secs as soon as I run a bit torrent client at the same time as Eve.
I Interestingly another user suggested that renaming or deleting your EVE Online folder from: ~/Library/Application Data/ Alleviated the problem. This action will remove all your settings, cache and defaults. Did any of you attempt this and did it alleviate the issue? Do you mean ~Users/User/Library/Application Support/ I have no ~/Library/Application Data/ folder anywhere , and ~/Library/Application Support/ has no Eve folder
yes
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CCP Konflikt
CCP Engineering Corp CCP Engineering Alliance
142
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Posted - 2012.03.16 15:36:00 -
[186] - Quote
Wulkans wrote: If it still does not help, just ask people to bring their freezing macbooks to the fanfest.
I'm open to this suggestion, If you bring a laptop to fanfest and can show this to me (and dont mind me doing some debugging on it) I will try and get this resolved. |
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Manssell
OmiHyperMultiNationalDrunksConglomerate
53
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Posted - 2012.03.16 18:36:00 -
[187] - Quote
Korgan Nailo wrote:Elhianah wrote:Elhianah wrote:I'm installing a new patch as I write this hopping the Mac freeze party is over!... Update: This patch appears to stop the freezes, but I'm suspecting the patch was an unpatch... as portraits problems are back!! Fly Safe!! Try clearing your CACHE files.
Clearing the cache only works for a little while, the fundemental problem is still there. |
Korgan Nailo
5ER3NITY INC Supernova Federation
18
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Posted - 2012.03.16 22:23:00 -
[188] - Quote
Manssell wrote:Korgan Nailo wrote:Elhianah wrote:Elhianah wrote:I'm installing a new patch as I write this hopping the Mac freeze party is over!... Update: This patch appears to stop the freezes, but I'm suspecting the patch was an unpatch... as portraits problems are back!! Fly Safe!! Try clearing your CACHE files. Clearing the cache only works for a little while, the fundemental problem is still there. You're right, sorry for that. When I initially read the post I read "icons" instead of "portraits"... Go figure... |
Miccet
B.A.S.E. Consortium
0
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Posted - 2012.03.17 02:29:00 -
[189] - Quote
Not sure how much this helps, but just as my game freezes up I get this in my Console application:
http://pastebin.com/1S7VCSTW |
Korgan Nailo
5ER3NITY INC Supernova Federation
18
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Posted - 2012.03.17 06:45:00 -
[190] - Quote
err:ntdll:display_wait_error
That is the good old error they can't find how to fix. At least for me, that is the same one that pops up at the last lines. |
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Trebor Daehdoow
Dirt Nap Squad Dirt Nap Squad.
1968
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Posted - 2012.03.17 12:31:00 -
[191] - Quote
CCP Konflikt wrote:I'm open to this suggestion, If you bring a laptop to fanfest and can show this to me (and dont mind me doing some debugging on it) I will try and get this resolved. I will be at FanFest, and I have had this issue hit me a few times. I would be happy to let you poke around if we can get it to repeat.
For me, it only happens when I run multiple clients in windowed mode for a while. One of the clients will freeze, the other continues to work fine. The Polls are open! Click here to vote for Trebor *-áMy Election Thread * Voter's Guide |
Miccet
B.A.S.E. Consortium
0
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Posted - 2012.03.17 17:22:00 -
[192] - Quote
I run windowed mode as well and I have noticed that it happens when I hide the window for a while and then open it up again. The reason I hide the window is that it doesn't seem to render in hidden mode and won't eat up CPU cycles. Maybe it has something to do with re-initialization of the renderer? |
Wulkans
Long Dong Corp The Methodical Alliance
0
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Posted - 2012.03.18 11:32:00 -
[193] - Quote
Trebor Daehdoow wrote:CCP Konflikt wrote:I'm open to this suggestion, If you bring a laptop to fanfest and can show this to me (and dont mind me doing some debugging on it) I will try and get this resolved. I will be at FanFest, and I have had this issue hit me a few times. I would be happy to let you poke around if we can get it to repeat. For me, it only happens when I run multiple clients in windowed mode for a while. One of the clients will freeze, the other continues to work fine.
Good luck then! Right after DT I get freezes on my imac within 5-120 seconds after logging in. |
Tazmikella
MicroCon Enterprises
1
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Posted - 2012.03.20 04:50:00 -
[194] - Quote
Wow, well I am truly, truly disappointed with CCP ... not that hasn't been the case in the last couple years, but really truly disappointed now. My Mac client runs for about 30 seconds and then crashes. CCP you really are ******** - pre Crucible 1.5 would maybe crash after a few hours of playing. Now post Crucible 1.5, the game is completely unplayable on the Mac.
Konflikt: Rather than asking a bunch of questions, just getting a fething Mac, load the program on, and run it on a regular network to see the problems (not "your" network at CCP - a regular iNet connection). It is not hard. There are enough people posting in this thread about lock-ups since 1.5, use a little detective work to figure it. It's called CUSTOMER SUPPORT, DEBUGGING, and QUALITY ASSURANCE. Please, please, please QA your patches on regular machines that we as the consumer use rather than your "test bed" servers.
Clearing cache - nada Renaming folder - nada Window mode - nada Full screen mode - nada Turning graphics all the way down - nada Running Eve all by itself - nada Reading Eve Forums for help - nada
When Eve locks up, does it anytime whether switching screens, sitting in station, typing in chat, or warping to a gate - does it randomly with no routine consistency. I have some inclination it has to do with the graphics call out, because a couple times after hard-booting, the Finder screen is "fuzzy" when the computer comes back up. And yes, I have to HARD-BOOT the Mac every time, can't even switch back from full screen to Quit Eve.
Macbook Pro 15, Nov 2011 OSX 10.7.3 Lion fully updated Intel 2.2 Ghz Intel Core i7 4GB 1333MHz DDR3 AMD Radeon HD 6750M 512 MB
I did not change anything on my machine per-Cruicible 1.5 ... what did you change?!? Please surprise me and have the client patching tomorrow to fix this issue. |
Ivana Twinkle
GoonWaffe Goonswarm Federation
130
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Posted - 2012.03.20 10:10:00 -
[195] - Quote
I guess I'll put system info in as well:
Macbook Air 13-inch, Late 2010 Processor 1.86 GHz Intel Core 2 Duo Memory 2 GB 1067 MHz DDR3 Graphics NVIDIA GeForce 320M 256 MB Software Mac OS X Lion 10.7.3 (11D50b)
Eve graphics are all at low or disabled and i'm only ever running one client.
IT mostly locks up during PI, but also when it's just sitting there. It happens randomly where the client basically just turns into a screenshot you cant interact with. Eve needs to be force closed.
Clearing all settings and cache made no difference. The troubles started an undetermined time after the initial crucible release. Incarna ran as smooth as a babys bottom. |
Ivana Twinkle
GoonWaffe Goonswarm Federation
130
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Posted - 2012.03.20 10:13:00 -
[196] - Quote
Trebor Daehdoow wrote:CCP Konflikt wrote:I'm open to this suggestion, If you bring a laptop to fanfest and can show this to me (and dont mind me doing some debugging on it) I will try and get this resolved. I will be at FanFest, and I have had this issue hit me a few times. I would be happy to let you poke around if we can get it to repeat. For me, it only happens when I run multiple clients in windowed mode for a while. One of the clients will freeze, the other continues to work fine.
Trebor may finally be able to do something useful, rather than spam evemails. :V: |
The Feb
CCCP IT Navy Pink Fluffy Pussycats
0
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Posted - 2012.03.21 21:24:00 -
[197] - Quote
I've got the same problem you guys all have on an iMac 27" with 16GB RAM I have 4 paid accounts and it happens just about as frequently whether I use 1, 2, 3 or 4 at a time (machine has always been able to run 4 at a time, till Crucible).
I started by filing petitions. After first reply suggesting to not only clear cache (because that was the first thing I did), but to actually remove the settings folder, I wrote:
Quote: Hello
I tried with your suggestion: I renamed the whole folder and started my clients again. After being idle for 5 minutes first client has already frozen.
Btw, this happens more often when I have more clients open, but it still happens if I only have one: I go afk for 15 minutes and when I'm back my client is frozen.
Best regards, The Feb
This is the reply:
Quote: Hi GM Arcade here,
Unfortunately if you continue to suffer crashes after you have cleared your preferences folder then I can only suggest that you reduce the number of clients you run simultaneously. I appreciate that this is not the ideal solution but running multiple client on your system, even with 16GB of RAM, would strain the systems resources.
Best regards, GM Arcade EVE Online Customer Support
Then I tried playing again and I lost a ship because of a freeze: it was just a drake, but it could have been a Jump Freighter, so I filed a petition:
Quote: I lost a drake last night because of one of the client freezes I have already reported as my other account ------ (character The Feb). Here is the kill mail: ...
and this is the reply I got:
Quote: Hi,
We are sorry to hear about your ship loss. Unfortunately we are unable to reimburse the ship as our server-side logs do not indicate that a bug/error within the game or a server related problem was the reason for your loss. This does not mean that we doubt your description of events in any way but I'm afraid it keeps our hands tied in regards to reimbursement.
Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. We hope that you understand our position and that you will recover swiftly from the loss.
Sincerely, GM Syndemic EVE Online Customer Support
I then filed two bug reports the response to which was that the Bug Hunters are already aware of this issue... what will that mean? Are they aware and working at it? Are they just aware and don't care about it? How will I know if and when I can go on playing?
Now, I'm not sure whether I'm more disappointed or amazed: 2 petitions with answers stating clearly they don't even read what I wrote, 2 bug reports telling me just "mkay, we know"... and? I'm paying 4 accounts I can't play with unless I buy a PC???
Is that serious???
I own a small software house myself: if I treated my customers the way CCP seem to do I would have no more customers, that's all I know. |
Tazmikella
MicroCon Enterprises
1
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Posted - 2012.03.21 21:43:00 -
[198] - Quote
The Feb: Welcome to CCP's "______________". (insert word here either starting with an I or R or anything you like - just don't want to put in a word myself as that is a bannable offense .
The logs show nothing. Of course the logs show nothing because the Mac Client is fubbered right now. You'd think after all this they would at least believe you and ffs its only a Drake.
Also CCP, Konflickt dev: Sill waiting for a fix ...
Oh wait they are too busy with Fanfest ...
They truly are lucky that they still have paying customers, but you are right The Feb, keeping this up and that will dwindle away also.
At least I tweaked it enough (turned off bit torrent, quit not needed programs, put Eve in Windows mode, turned down the graphics) that if I don't close or switch screens from Eve, it lasts for about 20 - 30 minutes rather than 5 minutes. |
Tazmikella
MicroCon Enterprises
1
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Posted - 2012.03.21 21:46:00 -
[199] - Quote
The Feb wrote:I've got the same problem you guys all have on an iMac 27" with 16GB RAM I have 4 paid accounts and it happens just about as frequently whether I use 1, 2, 3 or 4 at a time (machine has always been able to run 4 at a time, till Crucible). This. Pay attention CCP, us Mac people were working fine until Crucible (at least Crucible 1.5). Pay attention, go back and look through the code ... oh no ! Not Code Walk-through! Well FFS if that's what it takes to fix it, then go through the code line by line. Sheesh.
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The Feb
CCCP IT Navy Pink Fluffy Pussycats
0
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Posted - 2012.03.21 22:03:00 -
[200] - Quote
I totally agree with you, Tazmikelia.
And I also notice that CCP posts in this 10 pages' thread are a handful: I hope it's because they're working at fixing this 3-month old issue and not just ignoring the Mac customers. |
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The Feb
CCCP IT Navy Pink Fluffy Pussycats
0
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Posted - 2012.03.23 01:20:00 -
[201] - Quote
Well, it's apparent that CCP doesn't care about their Mac customers, so I started by cancelling subscription for the account that would pay again soon.
If they keep ignoring us not being able to play I'll be forced to cancel the other 3 accounts I'm paying for as well... 2 of which are over 4 years old... this would be a shameful damage I receive, so I will definitely not keep my disappointment about it to myself.
Can't buy a PC to play a game I've been able to play on a Mac till 3 months ago... well, can't buy a PC just for a game, anyway.
Plus, there is a Mac client, allegedly, and it should allow paying Mac customers to play.
I'm very, very disappointed. |
Ivana Twinkle
GoonWaffe Goonswarm Federation
148
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Posted - 2012.03.23 09:07:00 -
[202] - Quote
You sure? I havent crashed on MY MAC today, and it has been on for an hour now. I'm positive that efforts have been made to fix this issue. |
The Feb
CCCP IT Navy Pink Fluffy Pussycats
0
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Posted - 2012.03.23 12:13:00 -
[203] - Quote
I'm glad to hear it worked for you, Ivana. My client didn't receive any patches today, though, and the latest one, last night, made me write that post.
I wish I could be as positive as you are, but if you read my story, which I posted here, you'll find out I have my reasons to be disappointed.
If you read that post you'll notice that GM's apparently didn't even bother reading my messages before replying, or they wouldn't suggest to use fewer clients when my message said it happens even with one... unless they're suggesting me to use 0 clients, i.e. not to play at all.
By the way, my latest petition is still open: I replied GM's response of March 13th and then posted the Bug Hunters' reply... and it's been there unanswered ever since.
Pardon me, Ivana, but I'm definitely not optimistic, especially if you consider this thread has been open since last December. |
The Feb
CCCP IT Navy Pink Fluffy Pussycats
0
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Posted - 2012.03.23 12:17:00 -
[204] - Quote
Oh, just for the sake of clarity, I am not saying efforts haven't been made: just that they don't seem to have been enough and that no one has bothered communicating them, so far, or has been conveying the wrong message as all I understand so far is that Bug Hunters are aware of the bug and that GM's think it's my own problem.
And I've been paying 15 euro a month times 4 (for 4 accounts) for 3 months: that's 180 euro I spent without having a chance to play decently, as my ships sometimes die at random just because client freezes. |
Manssell
OmiHyperMultiNationalDrunksConglomerate
53
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Posted - 2012.03.23 16:14:00 -
[205] - Quote
Ivana Twinkle wrote:You sure? I havent crashed on MY MAC today, and it has been on for an hour now. I'm positive that efforts have been made to fix this issue.
I'm on a rather new computer (2011 MacbookPro) and the client was rather stable since crucible. By "rather" I mean i would get the Freeze, or Crash to desktop about once or twice a week each. Since the last patch I had three Freezes, and one CTD last night alone.
But i keep saying every update is like some crappy game show prize wheel of Mac problems. Crash to desktop todayGǪ freeze issue after the patch. Freeze issue before, crash at gates next patch. During each patch or update your client steps up and spins the "Wheel Of Mac Issues" and develops a whole new set of problems in exchange for your old ones. Problems that CCP will either ignore, say they can't replicate then ignore, or take months to admit there may be a problem then disappear and seemingly do nothing about it for another few months, all until the next update when your client steps up and spins the wheel again and the whole thing starts over. |
Korgan Nailo
5ER3NITY INC Supernova Federation
18
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Posted - 2012.03.23 16:47:00 -
[206] - Quote
I'll be honest, the latest patches did bring stability to me.
However... The game struggles to update after each warp or gate jump, aka, every time it enters a new "grid".
As I do run Windows with Bootcamp, I can clearly notice that this problem doesn't happen there. In fact, the whole gaming experience is SO much better, everything is smoother, the image is better, the controls response is better, everything in general is better. The sad part is that, we do know that the OS or the hardware have nothing to do with that as other games that do have a native client don't show those issues, and since bootcamp is on the same machine, it is not the hardware either.
So, for the time being, I'm using bootcamp to play EvE, and checking the Mac client every now and then to see if it has got any better.
I can tell for a fact that, if I could not run bootcamp, I would have also canceled my accounts, unfortunately. |
Lexmana
Imperial Stout
263
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Posted - 2012.03.25 10:30:00 -
[207] - Quote
Haven't had much time to play last month or so but today I tried again and it didn't take long before I heard my alt freeze in the background (broken cd player sound). I had three freezes over 2 hours of play on two characters. I don't know why I bother anymore ... fanfest points towards a nice future for EVE, unless you play on a Mac. Might just unsub and come back in a year to see if they have fixed it then.
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Lexmana
Imperial Stout
268
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Posted - 2012.03.25 19:27:00 -
[208] - Quote
OMG. I forgot how bad the situation was. And nothing has improved over the last month or so I haven't played. It is not playable anymore unless you are masochistic. Is this issue shelved? How many Macs have problems? Should I just HTFU and realize that I represent such a small minority that I either get a new OS, a new computer or stop playing EVE? |
The Feb
CCCP IT Navy Pink Fluffy Pussycats
0
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Posted - 2012.03.25 23:44:00 -
[209] - Quote
Well, Lexmana, if you go through this thread you'll notice it's 11 pages long and 3 months old... meaning we are in good company, in the first place, and that CCP is not probably that eager to fix it (or in 3 months they would have come up with something).
You'll also notice they don't even bother saying much more than "have you tried clearing your cache?" or "delete your settings folder".
Plus, if you lose a ship because of one of these freezes, their "reimbursement policies are very strict" and won't allow them to refund you. This is what 2 GM's have already responded to my petitions.
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Adrenalinemax
The Graduates RAZOR Alliance
14
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Posted - 2012.03.26 01:35:00 -
[210] - Quote
Hmm, I have gotten 3 ships replaced due to the lag/crashes
I report everyone just so it is a PITA for the GM's and maybe they will ***** about the Mac players and something will get fixed. |
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