Pages: [1] 2 :: one page |
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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
Chuggin
Percussive Solutions NZAU Alliance
0
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Posted - 2013.11.01 07:18:00 -
[1] - Quote
Anyone else received their damaged in transit collector's edition yet?
hugely disappointing :( |
Mara Rinn
Cosmic Goo Convertor Cosmic Consortium
4215
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Posted - 2013.11.01 07:23:00 -
[2] - Quote
Yup. I was lucky, damage on mine was limited to the internal cardboard frame falling to pieces, no visible damage to the shiny things or the shiny box they arrived in.
I want to order a second so I have a pristine box still in its shrink-wrap on the shelf for the grandkids: "when I was your age, we only pretended to fly spaceships." Day 0 advice for new players: Day 0 Advice for New Players |
Chuggin
Percussive Solutions NZAU Alliance
0
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Posted - 2013.11.01 07:27:00 -
[3] - Quote
Had the same "Pristine on the shelf forever" idea for this one, but with the nice dent in one of the top edges i ended up opening it up.
not a single "fragile" or "handle with care" sticker to be seen :( |
Pak Narhoo
Splinter Foundation
1134
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Posted - 2013.11.01 07:48:00 -
[4] - Quote
Chuggin wrote:Had the same "Pristine on the shelf forever" idea for this one, but with the nice dent in one of the top edges i ended up opening it up.
not a single "fragile" or "handle with care" sticker to be seen :(
At times I ship items overseas with big "please handle with care" and "do not bend" stickers on them. Sometimes I think because of those stickers my items arrive bend and not handled with care... |
non judgement
Without Fear Flying Burning Ships Alliance
861
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Posted - 2013.11.01 07:59:00 -
[5] - Quote
Yeah, mine had ripped cardboard between the cd/code box and the danger game box.
I guess it wasn't strong enough to keep the danger game in its place. |
Rich Uncle PennyBags
EVE Online Monopoly
65
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Posted - 2013.11.01 08:22:00 -
[6] - Quote
Heard a number of people have had issues within the US. Not so much from international postage though.
Scumbags at your local postal service.
Probably not much CCP can do about it. |
Flying Apocalypse
11
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Posted - 2013.11.01 08:36:00 -
[7] - Quote
My CE was complete and without any damage. The delivery service car looked less than...trust worthy...But it got here just fine. I am Dutch though, so perhaps our delivery service was somewhat more careful. For some reason I can't delete my signature o.o |
Evanga
Way So Mad Axiomatic Dominion
90
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Posted - 2013.11.01 08:57:00 -
[8] - Quote
150 bucks and you got something broken? :P |
DSpite Culhach
Corp 54 Curatores Veritatis Alliance
195
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Posted - 2013.11.01 09:08:00 -
[9] - Quote
I had one sent to Australia. Mine arrived unscathed.
The nice thick cardboard outer box didnt even look marked in any way. I suddenly woke up thinking I had a nightmare, then remembered I can't even fly Amarr Battleships. I add bits to this when I'm bored https://www.dropbox.com/s/foijsawsqolarom/EVE_Online.html |
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CCP Falcon
4398
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Posted - 2013.11.01 09:17:00 -
[10] - Quote
Chuggin wrote:Anyone else received their damaged in transit collector's edition yet?
hugely disappointing :(
Really sorry to hear that your CE arrived damaged.
The first thing I would do is get into contact with Musterbrand, and see if they can help you out. You can find all their contact details here.
Since the EVE Store is operated by a third party, we can't assist you directly with the return of stuff that's broken, which is unfortunate in this case.
You might also want to look at the returns policy for the EVE Store, and if it has arrived damaged they may be able to assist you.
You can also find out about the delivery process here. It may also be good to contact DHL with your shipping number and see what they have to say.
Really sucks that it arrived a bit mushed up.
CCP Falcon -á || -á EVE Community Team -á || -á EVE Illuminati -á || -á Live Events Organizer
@CCP_Falcon -á || -á-á@EVE_LiveEvents |
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Azami Nevinyrall
Carbon Circle Tactical Narcotics Team
1340
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Posted - 2013.11.01 10:20:00 -
[11] - Quote
I only had slight package damage...which is the norm with UPS.
The only disappointing thing was Danger Game. The game is fun, but misprinted cards...mainly all the "wasted" ones... Support my (possibly dumb) Ideas!! Worm Rebalance!!! |
Chuggin
Percussive Solutions NZAU Alliance
0
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Posted - 2013.11.01 10:30:00 -
[12] - Quote
Thanks for the heads up Falcon, but from all those links im basically getting the feeling of "Tough Luck". one even says we do not accept the return of damaged goods.
Dont get me wrong i still like my stuff, just wish the box wasnt damaged. It is a collectors edition after all it was bought to be special |
Azami Nevinyrall
Carbon Circle Tactical Narcotics Team
1340
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Posted - 2013.11.01 10:35:00 -
[13] - Quote
CCP Falcon wrote:You can also find out about the delivery process here. It may also be good to contact DHL with your shipping number and see what they have to say.
My ass they use DHL... Much like everything I've come to expect, ignore all promises and advertising you see! Support my (possibly dumb) Ideas!! Worm Rebalance!!! |
Vaerah Vahrokha
Vahrokh Consulting
4476
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Posted - 2013.11.01 10:43:00 -
[14] - Quote
Pak Narhoo wrote:Chuggin wrote:Had the same "Pristine on the shelf forever" idea for this one, but with the nice dent in one of the top edges i ended up opening it up.
not a single "fragile" or "handle with care" sticker to be seen :( At times I ship items overseas with big "please handle with care" and "do not bend" stickers on them. Sometimes I think because of those stickers my items arrive bend and not handled with care...
I used to have some couriers as customers.
You don't want to know what they did with the "fragile" packs.
Just to tease you a little: they threw new laptops, brand new built computers and crystal items from the trucks to the floor to save time.
And when one of them came to deliver the 5-20 brand new computers a day my company ordered from another reseller, they'd not even stop in the street. A guy in the truck's rear would just kick the new computers down from the truck bay to the ground (more than 1 meter jump) without the truck stopping.
This is just to say, DO USE MASSIVE and resilient PACKAGING material and contents, because it will be handled like it was stones anyway. Auditing | Collateral holding and insurance | Consulting | PLEX for Good Charity
Twitter channel |
Eko Fromtv
Center for Advanced Studies Gallente Federation
57
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Posted - 2013.11.01 11:02:00 -
[15] - Quote
DHL European deliver here. Absolutely no issues, damage or marks. Perfect quality, even the outer cardboard shipping box. (Ice) Miner for life. |
Linna Baresi
18
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Posted - 2013.11.01 11:08:00 -
[16] - Quote
Lol. I still remember one of my experiences with US Mail. I had ordered an information brochure. After a long wait, I receive an empty, badly damaged paper envelope in a plastic see-through envelope. The sticker on the envelope said "received empty in Detroit". No further explanation.
I showed it to my housemate... after he was done laughing, he shrugged and said 'that's why we use UPS'. Member of <Fated> since 2003 fated.europefreeforum.com |
Jonathan Barnet
Minerals Council
8
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Posted - 2013.11.01 11:18:00 -
[17] - Quote
DHL Delivered here (Germany via China to Australia)
Mine arrived today in perfect condition...
Although it seems I got one of the limited edition unpainted Rifters (I now have an excuse to pull out my old model paints and make it look shmick).
On a side note, I spent a good 2 hours this afternoon reading through the CE book... What an amazing piece of work, the art and the stories, just amazing.
Anyways, I'm a very happy gamer tonight with a little piece of gaming history |
Lugalbandak
Anunnaku Industrial Corp. Northern Associates.
231
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Posted - 2013.11.01 13:02:00 -
[18] - Quote
Im a material manager at work , i would say approx 5% a 12% is broken what comes from DHL , UPS , GLS & some small dutch companies daily deliveries. The police horse is the only animal in the world that haz his male genitals on his back |
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CCP Falcon
4402
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Posted - 2013.11.01 13:54:00 -
[19] - Quote
Chuggin wrote:Thanks for the heads up Falcon, but from all those links im basically getting the feeling of "Tough Luck". one even says we do not accept the return of damaged goods.
Dont get me wrong i still like my stuff, just wish the box wasnt damaged. It is a collectors edition after all it was bought to be special
Really sorry to hear that's the case. It seems like a the vast majority of the issues are from when parcels have been handed over from DHL to domestic postal services.
CCP Falcon -á || -á EVE Community Team -á || -á EVE Illuminati -á || -á Live Events Organizer
@CCP_Falcon -á || -á-á@EVE_LiveEvents |
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Pak Narhoo
Splinter Foundation
1134
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Posted - 2013.11.01 14:36:00 -
[20] - Quote
CCP Falcon wrote:Really sucks that it arrived a bit mushed up.
/Me wonders why you are so helpful here and refuse to answer a simple question about a certain promise your company made earlier this year.
I'm not going to spell that question out because I'm 100% sure you know what I 'm aiming at. Why is it so difficult to answer to that topic and not to this one which made you dig up links on a third party website.
Why? |
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March rabbit
True Horde
854
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Posted - 2013.11.01 16:45:00 -
[21] - Quote
Pak Narhoo wrote:CCP Falcon wrote:Really sucks that it arrived a bit mushed up. /Me wonders why you are so helpful here and refuse to answer a simple question about a certain promise your company made earlier this year. I'm not going to spell that question out because I'm 100% sure you know what I 'm aiming at. Why is it so difficult to answer to that topic and not to this one which made you dig up links on a third party website. Why? maybe because "promise was made by COMPANY" and not by this person?
Would you like to answer questions for your Mr President for example? Me won't for sure. |
March rabbit
True Horde
854
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Posted - 2013.11.01 16:46:00 -
[22] - Quote
to the topic: my CE was delivered in 1 week (!!!) and came in perfect condition.
(i ordered CE on Amazon and it was carried by UPS as far as i know) |
Dominous Nolen
Powder and Ball Alchemists Union The Predictables
16
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Posted - 2013.11.01 17:47:00 -
[23] - Quote
Mine arrived safe and sound thankfully. UPS was the courier that handled my delivery in Canada. I avoid DHL as much as possible. |
Ginger Barbarella
Caldari Provisions Caldari State
1522
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Posted - 2013.11.01 17:58:00 -
[24] - Quote
Mine was perfectly fine. Bummed to hear some of you had bad experiences with it. "Blow it all on Quafe and strippers." --- Sorlac |
Suleiman al-Amarr
Imperial Academy Amarr Empire
0
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Posted - 2013.11.01 18:04:00 -
[25] - Quote
Some CCTV footage:
Postal service routines. Forever faithful to the Imperial Academy. I thank the Caldari for rockets. |
ctx2007
Wychwood and Wells Beer needs you
313
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Posted - 2013.11.01 18:05:00 -
[26] - Quote
One experience I had with postal services was an old box of meccano from e-bay, the postman just stood there with this big parcel and said it sounded broke as he slowly shook it and the sound of metal rattled round the box. I had to confess to him before I wet myself laughing it was meccano and had probably just worked loose in the box.
The look of relief on his face was a picture
http://en.wikipedia.org/wiki/Meccano
for those who don't You only-árealise you life has been a waste of time, when you wake up dead. |
Dragoslove
Charles Von Foxtrot
0
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Posted - 2013.11.01 18:30:00 -
[27] - Quote
Well mine was damaged during printing, not during shipping, but ccp agreed to replace is (Yay!). The guys at musterbrand were very helpful. |
Rheinkraft
Hax.
6
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Posted - 2013.11.01 19:46:00 -
[28] - Quote
My copy was damaged and ripped inside... I have emailed Musterbrand CS.
R
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Laurici
eXceed Inc. No Holes Barred
39
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Posted - 2013.11.03 18:55:00 -
[29] - Quote
In the UK, the Sale of Goods Act and Distance Selling Regulations are fairly comprehensive and consumer-centric. Anybody selling things to the UK an stating "no returns" is flat out breaking the law (unless it is an auction, or specific goods like cosmetics, underwear, earrings or items made to order, which the CE isn't). |
Tiffany Kautsuo
Deep Core Mining Inc. Caldari State
8
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Posted - 2013.11.03 22:33:00 -
[30] - Quote
I'm still waiting on mine to be delivered, I mean it's only workday 8 so it's not too bad I guess... |
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