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Author |
Thread Statistics | Show CCP posts - 53 post(s) |
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CCP Atropos
C C P C C P Alliance
384
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Posted - 2013.11.04 22:52:00 -
[1] - Quote
We're currently testing out some fixes to issues people are having with downloading updates to EVE Client, when using the EVE Launcher. This means that we will be pushing out updates to the EVE Launcher, for Singularity. regularly.
To aid us in our debugging efforts, we've added some new debug messages into the logging framework, which can be enabled by passing in some arguments to the EVE Launcher, either via the command line or via a shortcut. These options are enabled by using /log:debug, /debughttp and /uniquelogso for example, you would start the EVE Launcher against Singularity via eve.exe /server:sisi /log:debug /debughttp /uniquelog
To explain what these options do, for the curious:
- /log:debug simply sets a lower logging level than is usually written out to the log files
- /debughttp enables some logging on the HTTP requests made by the EVE Launcher
- /uniquelog changes the logs to log out to a unique log per run, based upon a finer grained timestamp
In addition to some changes in the EVE Launcher itself, we're hoping we can get a better view of exactly what's happening when things go wrong. If you find you're having issues with the EVE Launcher after these changes, please grab your launcher.log file from the launcher\cache folder and copy it to PasteBin for us to examine.
Thanks for your time and help! |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.04 23:17:00 -
[2] - Quote
Maximus Aerelius wrote:/server:SiSi and not /server:Singularity? Oh and first Both should work |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.05 10:04:00 -
[3] - Quote
The changes are also included in the Mac version of the EVE Launcher. Generally if I don't specify a platform, it applies to both. |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.06 14:26:00 -
[4] - Quote
Sable Moran wrote:Since we are talking about program arguments here...
Could you comment whether these argument still have any effect:
/end /LUA:OFF /minidump
And if so what effect exactly? I did some asking around, since none of these are related to my area of interest. I listed below the effects of the switches to the best of my knowledge.
/end has no effect, and hasn't for some time. /LUA:OFF modifies the location used for storing EVE Client settings and cache. /minidump relates to the creation of minidumps when the application crashes, and I believe still has some effect. |
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CCP Atropos
C C P C C P Alliance
385
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Posted - 2013.11.06 15:10:00 -
[5] - Quote
open EVE\ Online.app/ --args /server:sisi /log:debug /debughttp /uniquelog |
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CCP Atropos
C C P C C P Alliance
387
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Posted - 2013.11.07 13:31:00 -
[6] - Quote
Chainsaw Plankton wrote:the launcher is doing this (2/4): CREATING EVE_ONLINE_625211-640977_WIN.PATCH 27.8% http://pastebin.com/ycATE9f0well I guess the logs show something eh?
The EVE Launcher keeps getting "IOError: [Errno 13] Permission denied" when attempting to access "J:\Eve testserver\resCharacterModularFemaleHiRes02.stuff"
I would recommend you try running the EVE Launcher as administrator, or to delete the file manually; my guess is that either another file has locked it somehow (although I have no idea how) or it's corrupted in some manner (again, I have no idea exactly how). |
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CCP Atropos
C C P C C P Alliance
387
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Posted - 2013.11.07 20:01:00 -
[7] - Quote
Iiiiiiinteresting. I'll add some logging and see if I can't get it to determine why. Hold off on deleting the file if you've not done so yet. |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 10:18:00 -
[8] - Quote
Krixtal Icefluxor wrote:Last updated Sisi about a week ago.
Now I activate Launcher, it appears to be OK and says "Installing Files". But absolutely nothing is happening. Network bytes received is zero.
edit: Ran "Repair" Tool. Appeared to be going successfully until the very last step when it failed.
Gave me a quite clear message about the Repair Log file "repair.exe.log" for forwarding to you guys, but unfortunately that file is most absolutely non-existent on my hard drive.
Another frustrating exercise in futility, most indeed.
2nd edit: Deleted /server:Singularity from Target Location window and successfully logged on to TQ. Added the Singularity designation back, and the Launcher is now attempting to Patch.
3rd edit: Success. That was 3 hours of solid nonsense thanks to the 'convenient' Launcher. Can you provide me with the Launcher log files? they should be in launcher\cache\*.log EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 10:20:00 -
[9] - Quote
Thanks for the log, two things though: you're failing because it's timing out when attempting to download data. I can increase the timeout on the connection, but it would be good to know if this happens to you often, or if it was a one time thing.
Secondly, it's not possible to patch through exefile.exe EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 15:25:00 -
[10] - Quote
I don't know why that would be being thrown. Do you happen to have the full log, ideally with the /log:debug parameter enabled, that I could dig through?
The exception shows that there's an issue applying the downloaded update to the EVE Launcher, in a transactional manner, since the file is being used by another process. I'm unable to tell from the exception you've pasted, what file that might be or what process might be retaining a lock on the file and why that would be.
Thanks for your help with debugging this EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 15:59:00 -
[11] - Quote
You can try copy/pasting them to http://pastebin.com/ EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.11 23:10:00 -
[12] - Quote
I just deployed a new build of the EVE Launcher with a large range of under the hood download changes. If you're experiencing problems with the update process, let me know, and try and grab the log. It will probably take at least one or two more builds to be deployed until any fixes would be in your hands since you would be updating from builds which don't contain the fix (ie: current broke build A errors when updating to B, but if B includes the fixes then a deployment of build C would be OK).
Keep me posted. EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.14 10:59:00 -
[13] - Quote
OK, thanks for the logfile. I'm going to deploy a new build today with some IOError debugging in it, to see if it can be resolved, so if possible it would be good if you could try it again later today. EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.14 12:00:00 -
[14] - Quote
If anyone gets any errors when attempting to install the latest EVE Launcher update for Windows, it's because I broke it. You can fix it by going into your EVE installation and going into the launcher\appdata folder and deleting the folders named updates and EVE_Online_Launcher-2.1.651555.win32
Alternatively you can download and install the EVE Launcher from this link, just be sure to point it at your Singularity installation: http://content.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_651614.exe EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.14 12:08:00 -
[15] - Quote
See my post above yours with the links to reinstall/fix the issue. EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.14 15:27:00 -
[16] - Quote
DoToo Foo wrote:Tried and failed with repair tool Cleared logfile. Tried and failed with /server:sisi /log:debug /debughttp /uniquelog Got as far as trying to install patches, but nothing further Then *succeeded* with running shortcut as administrator; at least as far as now getting to client is ready. Still have some issues with "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong." but that appears to be a different problem. http://pastebin.com/rWKgCd2g(redownloading loader patch etc as above suggestion Yea, your log just shows that your EVE Launcher detected an update to itself, and fetched it and applied it. What's weird is that it took you about 3 minutes to download a ~30MB update; are you on a particularly slow connection, or just unfortunately far from the servers? EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.15 10:16:00 -
[17] - Quote
Nitko Koraka wrote:So it turns out it didn't patch like I thought it did. I have tried all of the suggestions and instructions in this thread. Currently stuck at downloading 25.25 MB / 1.21 GB for several hours now. Here are the logs: http://pastebin.com/iwE6wVBu. Halp. Plz. I think your log has been truncated; there don't appear to be any exceptions or anything out of the ordinary in it from what I can see.
Can you check it and upload the missing bit? EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.15 10:48:00 -
[18] - Quote
BlackDeathVirus wrote:i'm using a mack and the sisi launcher hangs at 25%. what should i do, was on already today and had some nice ships ready for the test ?
BlackDeathVirus wrote:while patching hangs at 25% that is*
BlackDeathVirus wrote:tried clearing cache, bot of them. eve client and normal cache and still not working. 25% stuck with patch. any help pls ? Are you able to provide some logs from your EVE Launcher? You can find them in the EVE Online.app under Resources\cache if my memory serves. EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.18 11:28:00 -
[19] - Quote
Fartwo wrote:http://pastebin.com/hca2NuG0
this is from a few minutes ago as of my post time. sis launcher hangs at 15%. after the third fresh install and multiple repair tool uses. ive tried steps from page one and two. not sure what else to do or where else I can try something different. i should note the repair finished fine and did not have a start button. Are you running from behind a proxy, because all your connection attempts seem to be routing via 127.0.0.1 EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.18 11:32:00 -
[20] - Quote
Cynosurza wrote:Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server? Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to. EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
388
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Posted - 2013.11.19 11:13:00 -
[21] - Quote
Cynosurza wrote:CCP Atropos wrote:Cynosurza wrote:Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server? Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to. Thank you for responding. Please see post #52 which was before your quote which detailed all the information requested. The Repair tool works for SiSi, but when it completes, it does not give an option to start eve. Using the standard shortcut to the eve.exe gives the exception listed in post #52. I don't have any idea how to connect other than those two listed ways from the eve wiki.
Cynosurza wrote:Still can't connect even after running the repair tool set for SiSi. Gives me this exception... http://pastebin.com/k145ikCtRepair completes fine, but has no option to start. Ok, so there are two things you can do to fix\debug this:
- Reinstall the EVE Launcher
- Run depends.exe against the steamapi.pyd
In order: you can reinstall the current (at the time of writing) EVE Launcher from here: http://content.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_654066.exe
Secondly, you can debug the dll's and dependencies that the steamapi.pyd requires by extracting it from the .zip file that it's stored within, and loading it with Dependency Walker. The .pyd is stored within the library.zip at the following path (from your logfile) D:\EVETESTSERVER\launcher\appdata\EVE_Online_Launcher-2.1.613956.win32\library.zip. Simply extract it to the same path and open it with Dependency Walker, which you can download from here: http://www.dependencywalker.com/
The output can be saved, and I can then analyse it to see if anything obvious is missing. EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.12.04 18:20:00 -
[22] - Quote
Kristenn wrote:ok, im stuck at 25% with the same problem last logalways this "unable to find entry in rollsums" Can you give me a link with a builded patch that i can manualy apply ? like oldschool patching :D this always works heheh What version of the EVE Launcher are you using? The log details you running from G:\Program Files (x86)\CCP\EVE SINGU\launcher\appdata\EVE_Online_Launcher-2.1.663760.win32\launcher.exe but the latest version we just deployed is 664550 EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.12.05 10:22:00 -
[23] - Quote
If you manually started the EVE Launcher during it's selfupdate phase, there's a chance you've corrupted the installed version. The latest version is 2.1.664550 but your log states you're using 2.1.658753. You can try restarting the EVE Launcher, but looking at the log you provided I believe this won't work.
Your best bet is probably to download and run the installer from here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_664550.exe EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.12.10 17:42:00 -
[24] - Quote
For those on Windows XP and Windows Server 2003 having errors updating, you can download the installer here: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_667810.exe EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
392
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Posted - 2013.12.11 10:01:00 -
[25] - Quote
Could you see if the logfiles report anything unexpected? EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
409
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Posted - 2014.01.20 13:37:00 -
[26] - Quote
SalubriousSky Rinah wrote:EVE Sisi launcher patches to 25% and then fails...tried deleting and reinstalling...third time this has happened. http://pastebin.com/E1gH975hPastebin link above. Sal Your log shows this:Quote:Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout=[object object at 0x004A14C8])
Which means that you're timing out when attempting to connect to the content server. I don't know why this would be exactly though. EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
409
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Posted - 2014.01.24 10:17:00 -
[27] - Quote
Could you provide the whole log file rather than just a few lines? EVE Launcher - Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
409
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Posted - 2014.01.29 10:57:00 -
[28] - Quote
I think it's because you received a timeout and it re-requested the data: Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout=[object object at 0x004A14C0])
EVE Launcher - Team Special Circumstances |
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