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Author |
Thread Statistics | Show CCP posts - 15 post(s) |
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CCP Snorlax
C C P C C P Alliance
297
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Posted - 2013.11.27 19:56:00 -
[31] - Quote
Simon Aaron wrote:CCP Snorlax wrote:Simon Aaron wrote: I was able to run Eve after the Rubicon launch, the problem occurred after update 1.01 was applied. The problem still appears in 1.02.
Interesting - I'll need to investigate a couple of things. May have some more questions tomorrow... CCP Snorlax, I appreciate that you are very busy, but any chance of an update? Thanks Simon Yes, sorry, we're juggling quite a few issues. My colleague looked into this, and we can't figure out what is going wrong. It seems as if something has gone wrong with your DirectX installation, although I'm not sure how that could happen as you were running fine before. Do other games run without issues?
I suggest you try running the DirectX installer from here: http://support.microsoft.com/kb/179113, or the end-user runtime web installer: http://www.microsoft.com/en-us/download/details.aspx?id=35.
Let me know if this solves any issues - if not, we'll have to take another look. |
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Rekon X
Federal Navy Academy Gallente Federation
55
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Posted - 2013.11.28 13:53:00 -
[32] - Quote
I have 2 pc's, win7, eve won't detect directx11. Run dxdiag 32 and 64 bit versions on both pc's and they both detect as dx11.
DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode
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CCP Snorlax
C C P C C P Alliance
301
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Posted - 2013.11.28 13:56:00 -
[33] - Quote
Rekon X wrote:I have 2 pc's, win7, eve won't detect directx11. Run dxdiag 32 and 64 bit versions on both pc's and they both detect as dx11.
DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode
Could you try running DirectXRedist.exe from the EVE/bin folder? Does that change anything? |
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Simon Aaron
Chill Cabal Northern Associates.
0
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Posted - 2013.11.28 14:45:00 -
[34] - Quote
CCP Snorlax wrote:Yes, sorry, we're juggling quite a few issues. My colleague looked into this, and we can't figure out what is going wrong. It seems as if something has gone wrong with your DirectX installation, although I'm not sure how that could happen as you were running fine before. Do other games run without issues? I suggest you try running the DirectX installer from here: http://support.microsoft.com/kb/179113, or the end-user runtime web installer: http://www.microsoft.com/en-us/download/details.aspx?id=35.Let me know if this solves any issues - if not, we'll have to take another look. CCP Snorlax,
I have re-run the end-user runtime web installer: http://www.microsoft.com/en-us/download/details.aspx?id=35 and get the message:
"DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is required".
Based on information provided by Microsoft here: http://windows.microsoft.com/en-gb/windows7/diagnosing-basic-problems-with-directx I reinstalled Eve - I am still unable to run EVE and receive the previously described error messages.
I also confirmed that I can still play Borderlands 2 without any problems.
I have noticed a number of similar issues have been raised by users in the forums since Rubicon was launched. Though in most cases nobody seems to be querying the DirectX level supported by the users Graphics card. I suspect that some if not all of these cards only support DirectX 10 and this is the trigger for the problem.
Thanks
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CCP Snorlax
C C P C C P Alliance
301
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Posted - 2013.11.28 14:55:00 -
[35] - Quote
Simon, I need to see some logs. See https://wiki.eveonline.com/en/wiki/Bug_reporting, run with the log server.
Create a shortcut pointing to bin/ExeFile.exe, add /triPlatform=dx9 /noconsole to the command line. Start up the log server first, then run EVE with this shortcut.
File a bug report, put my name in the title so it gets routed to me directly, attach the logs. We'll figure this out. |
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Simon Aaron
Chill Cabal Northern Associates.
0
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Posted - 2013.11.28 15:49:00 -
[36] - Quote
CCP Snorlax wrote:Simon, I need to see some logs. See https://wiki.eveonline.com/en/wiki/Bug_reporting, run with the log server. Create a shortcut pointing to bin/ExeFile.exe, add /triPlatform=dx9 /noconsole to the command line. Start up the log server first, then run EVE with this shortcut. File a bug report, put my name in the title so it gets routed to me directly, attach the logs. We'll figure this out. CCP Snorlax,
I have submitted a bug report with details of the problem, actions taken to date, logserver output, Dxdiag output and your name in the title.
Thanks
Simon |
Clansworth
Good Rock Materials
30
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Posted - 2013.12.02 17:29:00 -
[37] - Quote
Rekon X wrote:I have 2 pc's, win7, eve won't detect directx11. Run dxdiag 32 and 64 bit versions on both pc's and they both detect as dx11.
DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode
Do you have a DX11 video card? That 'DirectX Version' listed in dxdiag's 'System' tab is just what version of the directx API is running on your system, which for win7, should be DirectX 11. however, that does not mean your GPU supports DirectX 11 features, which is what eve checks for when allowing DirectX 11 mode. |
Burl en Daire
The Ecstatic Cult of Dionysus Trifectas Syndicate
19
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Posted - 2013.12.04 11:32:00 -
[38] - Quote
CCP Snorlax wrote:Simon, I need to see some logs. See https://wiki.eveonline.com/en/wiki/Bug_reporting, run with the log server. Create a shortcut pointing to bin/ExeFile.exe, add /triPlatform=dx9 /noconsole to the command line. Start up the log server first, then run EVE with this shortcut. File a bug report, put my name in the title so it gets routed to me directly, attach the logs. We'll figure this out.
Where do I add the \triPlatform=dx9 \noconsole line? I made the shortcut but I am not sure where to add the new part. When I try to add anything it tells me invalid and doesn't let me change anything. I don't know enough about programming. |
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CCP Snorlax
C C P C C P Alliance
310
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Posted - 2013.12.04 11:42:00 -
[39] - Quote
Burl en Daire wrote:CCP Snorlax wrote:Simon, I need to see some logs. See https://wiki.eveonline.com/en/wiki/Bug_reporting, run with the log server. Create a shortcut pointing to bin/ExeFile.exe, add /triPlatform=dx9 /noconsole to the command line. Start up the log server first, then run EVE with this shortcut. File a bug report, put my name in the title so it gets routed to me directly, attach the logs. We'll figure this out. Where do I add the \triPlatform=dx9 \noconsole line? I made the shortcut but I am not sure where to add the new part. When I try to add anything it tells me invalid and doesn't let me change anything. I don't know enough about programming. Use forward slashes, not backward slashes. Add this to the command line where executable is specified. |
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Burl en Daire
The Ecstatic Cult of Dionysus Trifectas Syndicate
19
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Posted - 2013.12.04 14:32:00 -
[40] - Quote
Thanks, I don't know how the backward slashes got there. I thought I copy and pasted it but I guess I was wrong. |
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Iria Ahrens
Space Perverts and Forum Pirates
125
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Posted - 2013.12.06 01:00:00 -
[41] - Quote
CCP Snorlax wrote:
You could try running DirectXRedist.exe from the EVE/bin folder. This should be run by the launcher if needed, but it's worth trying.
I ran this file, now all my channels are gone, and my market quicktabs are gone too. I'll probably find something else missing soon.
edit - ahh reset my neocom too...
edit 2- My overview is totally reset :/ The overview folder has been deleted so my file is no longer available to import.
Nevermind, it looks like this is all because I ran as administrator, so it is looking for my settings in the wrong place. Because you disdained all my counsel, and my reproof you ignoredGÇö I, in my turn, will laugh at your doom; will mock when terror overtakes you; -- Ultimate Griefer's Handbook |
Rodrik Vikary
EVE University Ivy League
2
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Posted - 2013.12.08 15:46:00 -
[42] - Quote
Hey, I'll post here since my post wasn't seen it seems.
I had a similar problem with my dirctx11. I didn't know what was happening but my computer started crashing a lot this last few days. I would play for 10 to 20 minutes and the video would freeze and neither my mouse nor my keyboard would work. My only option was to restart the pc. And that only started happening these days which got me thinking about what changed and I remembered about directx. I changed the settings back to 9 about 2 days ago and haven't experienced any crashes and my laptop hasn't been heating up as it was these few days.
So, from what I saw the only explanation is the directx11 change which makes me wonder if there is anything that I can do to fix that. I checked that dxdiag and my pc has the 11 version too.
Any ideas? |
Anton Levrenko
Akimamur Industries
0
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Posted - 2014.02.15 01:49:00 -
[43] - Quote
CCP Snorlax wrote: Could you try running DirectXRedist.exe from the EVE/bin folder? Does that change anything?
Yep, worked for me.
ASUS X550LB notebook, Win7/64 with Intel Core i5 4200U and NVIDIA GeForce GT 740M both listed as display devices - might have had something to do with that, though both are capable of DX11.
Best of luck to all of you still tweaking and searching =)
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Irregessa
Obfuscation and Reflections
105
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Posted - 2014.05.03 00:19:00 -
[44] - Quote
A bit necroposting, but as the OP...
Client still claims that my computer cannot run anything other than DX9. No change, and from the FanFest presentations, it appears there is an impact now of running DX11 (smaller memory footprint, though it looks like the frame times are higher). |
MisterTallyman
Free Tomato Corp
0
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Posted - 2014.05.14 23:48:00 -
[45] - Quote
I've been experiencing a lot of stutter since the latest update and I'm also getting this "Your computer only supports DX9" in the Launcher DirectX tab. Also, in game, CTRL-F says it's DX9 too.
I have created a shortcut to CCP\EVE\bin\exefile.exe and in the "target" field, added /triPlatform=dx11 /noconsole (so it looks like "D:\blablabla\CCP\EVE\bin\exefile.exe" /triPlatform=dx11 /noconsole)
This bypasses the launcher, but gives me nice smooth playing and CTRL-F says it's DX11 now.
Still, I like the launcher, but what can you do? |
Iris Bravemount
Eldar Army
343
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Posted - 2014.06.24 17:47:00 -
[46] - Quote
Hello,
Sorry for reviving an old thread, but I have the same problem here. I tried all the suggested solutions, even the one in the previous post, which seems to have helped Mister Tallyman.
I have multiple other games running Dx11 on my computer, yet the EvE Launchers says my computer can only run Dx9.
Dxdiag shox that I'm using Dx11 as well.
The FPS window confirms that EvE is running on Dx9. "I will not hesitate when the test of Faith finds me, for only the strongest conviction will open the gates of paradise. My Faith in you is absolute; my sword is Yours, My God, and Your will guides me now and for all eternity." - Paladin's Creed |
Iris Bravemount
Eldar Army
343
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Posted - 2014.07.07 18:51:00 -
[47] - Quote
I would really like to get some help with this. "I will not hesitate when the test of Faith finds me, for only the strongest conviction will open the gates of paradise. My Faith in you is absolute; my sword is Yours, My God, and Your will guides me now and for all eternity." - Paladin's Creed |
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