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Author |
Thread Statistics | Show CCP posts - 18 post(s) |
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CCP Snorlax
C C P C C P Alliance
309
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Posted - 2013.12.02 21:35:00 -
[31] - Quote
Kip Troger wrote:I am not sure if this is the same as the OP, but post Rubicon I am getting tons of pauses, where my client just stops and then if i click anywhere within the client, it all goes grey with the windows loading circle...usually for like 10 seconds and then recovers.
I cannot really PvP as I have now lost 2 ships and a pod due to these issues...
I spent 2 days troubleshooting my machine and did not find any issues...then I thought maybe my network was the issue - and then I played 4 hours of SC2 with not a single network pause...
I also have a recorded fight where It happens like 4 or 5 times...but FRAPs doesn't see the client freeze up...it just looks like i am sitting there with the mouse still...
Really frustrating...
Windows 7 core i5 GTX 260 8GB DDR3 RAM
Would get them once every blue moon before while running 2 clients...now with one client it is unbearable. I would love to see logs from this - run with LogServer active and file a bug report. Please put my name in the title of the bug report to ensure it gets routed to me right away.
See https://wiki.eveonline.com/en/wiki/Bug_reporting and https://wiki.eveonline.com/en/wiki/Log_Server for more information. |
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CCP karkur
C C P C C P Alliance
2858
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Posted - 2013.12.03 15:36:00 -
[32] - Quote
CCP Snorlax wrote:Kamiko Senra wrote:I can reliably reproduce that this happens with a fps drop to 0 for a split second every time a market call is made or order is updated. Thanks, this is a good lead, we'll investigate. I cannot repro this... do you have any more details? CCP karkur | User Interface Programmer | Team Kurosomething |-á@CCP_karkur |
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Kip Troger
Exiled Kings
26
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Posted - 2013.12.04 00:10:00 -
[33] - Quote
CCP Snorlax wrote:Kip Troger wrote:I am not sure if this is the same as the OP, but post Rubicon I am getting tons of pauses, where my client just stops and then if i click anywhere within the client, it all goes grey with the windows loading circle...usually for like 10 seconds and then recovers.
I cannot really PvP as I have now lost 2 ships and a pod due to these issues...
I spent 2 days troubleshooting my machine and did not find any issues...then I thought maybe my network was the issue - and then I played 4 hours of SC2 with not a single network pause...
I also have a recorded fight where It happens like 4 or 5 times...but FRAPs doesn't see the client freeze up...it just looks like i am sitting there with the mouse still...
Really frustrating...
Windows 7 core i5 GTX 260 8GB DDR3 RAM
Would get them once every blue moon before while running 2 clients...now with one client it is unbearable. I would love to see logs from this - run with LogServer active and file a bug report. Please put my name in the title of the bug report to ensure it gets routed to me right away. See https://wiki.eveonline.com/en/wiki/Bug_reporting and https://wiki.eveonline.com/en/wiki/Log_Server for more information.
So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that? |
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CCP Snorlax
C C P C C P Alliance
310
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Posted - 2013.12.04 08:35:00 -
[34] - Quote
Kip Troger wrote: So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that?
Sorry to hear that - I need to go bang some heads. We can't have our bug reporting site misbehave like that! |
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Vincent Athena
V.I.C.E.
2331
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Posted - 2013.12.04 14:59:00 -
[35] - Quote
CCP karkur wrote:CCP Snorlax wrote:Kamiko Senra wrote:I can reliably reproduce that this happens with a fps drop to 0 for a split second every time a market call is made or order is updated. Thanks, this is a good lead, we'll investigate. I cannot repro this... do you have any more details? I can. Go to Jita 4-4 and do a "View market details" on PLEX. The game stops dead for a second, then starts up again as soon as the market details are shown. The FPS monitor data looks like this:
0.0 19.62 0.2 18.82 0.4 18.81 0.6 19.68 0.8 18.62 1.1 20.71 1.3 20.87 1.6 20.45 1.8 20.10 4.6 4.50 4.9 4.36 5.1 4.34 5.4 4.21 5.7 14.65 5.9 17.06 6.1 17.10 6.4 19.64 6.6 19.96 6.8 19.71 7.0 20.15
Note the gap in the data from second 1.8 and 4.6. http://vincentoneve.wordpress.com/ |
Psihius
Anarchist Dawn U N K N O W N
55
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Posted - 2013.12.04 21:53:00 -
[36] - Quote
CCP Snorlax wrote:macout wrote:ok, thanks for a headup. dx9 version works fine. stuttering gone. OK, that's good to know. The DX11 version does not have any features over the DX9 at this time - in general it uses 5-15% less memory and in most cases runs slightly faster, but we still troublesome cases that we're working on. Future updates will start adding features we can only do in DX11 but we wanted to be sure we had a stable engine first. What are your machine specs (Windows version, graphics card, driver version)? Runs sligtly faster you say? My FPS gone through the roof on DX11! :) But microshutters are there, that's true. Also, these 2 last days I get a weird thing when running 2 windows - first one launched works like a charm, but the second one freezes often, lags, on scene teardown and restoration it is especially bad (today I was undocking from station about a minute or so, sorry, no logs).
I run Q6600, MSI GTX 560 Ti Twin Frorz, 4 GB RAM, Windows 7 Ultimate 32-bit. Medium textures, no HDR and low antialising. Everything else is cranked up to max (and I get like 180-190 FPS, extremely good job on the DX11 guys!) |
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CCP Snorlax
C C P C C P Alliance
310
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Posted - 2013.12.04 22:09:00 -
[37] - Quote
Psihius wrote: Runs sligtly faster you say? My FPS gone through the roof on DX11! :) But microshutters are there, that's true. Also, these 2 last days I get a weird thing when running 2 windows - first one launched works like a charm, but the second one freezes often, lags, on scene teardown and restoration it is especially bad (today I was undocking from station about a minute or so, sorry, no logs).
I run Q6600, MSI GTX 560 Ti Twin Frorz, 4 GB RAM, Windows 7 Ultimate 32-bit. Medium textures, no HDR and low antialising. Everything else is cranked up to max (and I get like 180-190 FPS, extremely good job on the DX11 guys!)
Thanks, I appreciate that. It's easy to get the impression when reading over forum posts that our DX11 version is nothing but trouble, but our stats confirm that the majority of players are seeing better performance and less memory use over the DX9 engine.
That said, please keep posting any issues you experience - our job is never done in improving the performance and stability. |
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James Amril-Kesh
4S Corporation Goonswarm Federation
6642
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Posted - 2013.12.05 00:15:00 -
[38] - Quote
I'm getting a lot of stuttering on DX9, so please don't assume this is a DX11-only issue. Latest video - Pandemic Legion titan and supers killed |
Kip Troger
Exiled Kings
26
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Posted - 2013.12.05 11:46:00 -
[39] - Quote
CCP Snorlax wrote:Kip Troger wrote: So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that?
Sorry to hear that - I need to go bang some heads. We can't have our bug reporting site misbehave like that!
Actually, after trying again to submit this...I think the issue is that the Log_Server File is 10MB, and the bug report only allows 5MB. This was from me running it for maybe 10 minutes. Any other way of me getting the file to you? |
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CCP Snorlax
C C P C C P Alliance
310
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Posted - 2013.12.05 11:50:00 -
[40] - Quote
Kip Troger wrote:CCP Snorlax wrote:Kip Troger wrote: So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that?
Sorry to hear that - I need to go bang some heads. We can't have our bug reporting site misbehave like that! Actually, after trying again to submit this...I think the issue is that the Log_Server File is 10MB, and the bug report only allows 5MB. This was from me running it for maybe 10 minutes. Any other way of me getting the file to you? The log file should compress well with zip - maybe try that.
Or if you share it with me on Google Drive or some other site like that - you can send me the link in EVE mail.
I'll see if this size limit can be raised, or if I can get some upload site set up for easier upload in the future. |
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Kip Troger
Exiled Kings
26
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Posted - 2013.12.05 12:43:00 -
[41] - Quote
CCP Snorlax wrote:Kip Troger wrote:CCP Snorlax wrote:Kip Troger wrote: So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that?
Sorry to hear that - I need to go bang some heads. We can't have our bug reporting site misbehave like that! Actually, after trying again to submit this...I think the issue is that the Log_Server File is 10MB, and the bug report only allows 5MB. This was from me running it for maybe 10 minutes. Any other way of me getting the file to you? The log file should compress well with zip - maybe try that. Or if you share it with me on Google Drive or some other site like that - you can send me the link in EVE mail. I'll see if this size limit can be raised, or if I can get some upload site set up for easier upload in the future.
EVE Mail sent to CCP Snorlax with the google drive links. And I had to pay a CSPA charge to send it! |
voetius
Ordo Drakonis Nulli Secunda
114
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Posted - 2013.12.05 21:15:00 -
[42] - Quote
Vincent Athena wrote:CCP karkur wrote:CCP Snorlax wrote:Kamiko Senra wrote:I can reliably reproduce that this happens with a fps drop to 0 for a split second every time a market call is made or order is updated. Thanks, this is a good lead, we'll investigate. I cannot repro this... do you have any more details? I can. Go to Jita 4-4 and do a "View market details" on PLEX. The game stops dead for a second, then starts up again as soon as the market details are shown. The FPS monitor data looks like this: 0.0 19.62 0.2 18.82 0.4 18.81 0.6 19.68 0.8 18.62 1.1 20.71 1.3 20.87 1.6 20.45 1.8 20.10 4.6 4.50 4.9 4.36 5.1 4.34 5.4 4.21 5.7 14.65 5.9 17.06 6.1 17.10 6.4 19.64 6.6 19.96 6.8 19.71 7.0 20.15 Note the gap in the data from second 1.8 and 4.6.
Same here. I have an older computer and this has been happening for several months for me. Go to Jita, Ctrl + F to start framerate monitor, open market and click on PLEX. Watch frame rate fall off a cliff.
I have all settings at minimum, interval one.
Also had the blackscreen issue that has been reported in GD where video drivers stop working. This only started yesterday for me and my NVidia gfx doesn't support DX11.
Edit : I will be upgrading my hardware soon as it's a bit past it's sell by date so to speak :) |
Ila Dace
Center for Advanced Studies Gallente Federation
1080
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Posted - 2013.12.08 06:35:00 -
[43] - Quote
I'm running fine with a single client, but the moment I start that second client things start to chug. I get stuttering and slow downs. The entire UI gives poor response. Right-click menus will take several seconds, overview clicks take 3 to 5 seconds to register...
I'll try the DX9 trick and update this post later.
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532) Language: English (Regional Setting: English) System Manufacturer: MSI System Model: MS-7522 BIOS: Default System BIOS Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz Memory: 12288MB RAM Available OS Memory: 12280MB RAM Page File: 3760MB used, 20795MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode Card name: ATI Radeon HD 5800 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: ATI display adapter (0x6898) DAC type: Internal DAC(400MHz) Display Memory: 2794 MB Dedicated Memory: 1006 MB Shared Memory: 1787 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: ASUS VK278 Monitor Id: ACI27F7 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: DVI Driver File Version: 8.17.0010.1119 (English) Driver Version: 8.951.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 3/9/2012 00:14:42, 958464 bytes WHQL Logo'd: Yes If House played Eve: http://i.imgur.com/y7ShT.jpg |
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CCP Snorlax
C C P C C P Alliance
311
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Posted - 2013.12.08 11:44:00 -
[44] - Quote
Ila Dace wrote:I'm running fine with a single client, but the moment I start that second client things start to chug. I get stuttering and slow downs. The entire UI gives poor response. Right-click menus will take several seconds, overview clicks take 3 to 5 seconds to register...
I'll try the DX9 trick and update this post later.
Have you tried fixed window, rather than fullscreen or windowed? |
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Admiral Rufus
Boris Johnson's Love Children
34
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Posted - 2013.12.08 17:11:00 -
[45] - Quote
I have issues with the dx11 client offering low fps (a lot lower) especially when running both my clients, I'm running an overclocked i5 3550k, 16gb ram and a 3gb ati hd7950 overclocked to 7970 speeds. |
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CCP Snorlax
C C P C C P Alliance
311
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Posted - 2013.12.08 17:42:00 -
[46] - Quote
Admiral Rufus wrote:I have issues with the dx11 client offering low fps (a lot lower) especially when running both my clients, I'm running an overclocked i5 3550k, 16gb ram and a 3gb ati hd7950 overclocked to 7970 speeds. Have you tried fixed window, rather than fullscreen or windowed? |
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Turandis
4U Services Inc. Upholders
0
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Posted - 2013.12.09 19:47:00 -
[47] - Quote
I too since post Rubicon have been getting these issues now mainly in fleet ops it when running sites, it seems to happen a lot when drones are deployed. I have never had this problem before and its rather frustrating to see this happening now. I have tried fixed/full and windowed mode on various times i have even adjusted my graphics to see if that works but the only in game work around I found is to zoom out a bit till either the frame rates balance or the op is done. What happened?? |
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CCP Snorlax
C C P C C P Alliance
311
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Posted - 2013.12.09 20:13:00 -
[48] - Quote
Turandis wrote:I too since post Rubicon have been getting these issues now mainly in fleet ops it when running sites, it seems to happen a lot when drones are deployed. I have never had this problem before and its rather frustrating to see this happening now. I have tried fixed/full and windowed mode on various times i have even adjusted my graphics to see if that works but the only in game work around I found is to zoom out a bit till either the frame rates balance or the op is done. What happened?? First make sure you have the latest driver for your graphics card.
Try switching to DX9 in the launcher - I'd be curious to know if that helps with your issues.
Without more details it's hard to say what is going on in your case, but it appears that some system configurations get worse performance under DX11 than DX9, even though most players see an improvement.
My team's focus has primarily been on stability issues lately, but our focus will eventually shift to performance issues. Until then, the DX9 engine should perform the same as before Rubicon. |
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Turandis
4U Services Inc. Upholders
0
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Posted - 2013.12.09 20:37:00 -
[49] - Quote
CCP Snorlax wrote:Turandis wrote:I too since post Rubicon have been getting these issues now mainly in fleet ops it when running sites, it seems to happen a lot when drones are deployed. I have never had this problem before and its rather frustrating to see this happening now. I have tried fixed/full and windowed mode on various times i have even adjusted my graphics to see if that works but the only in game work around I found is to zoom out a bit till either the frame rates balance or the op is done. What happened?? First make sure you have the latest driver for your graphics card. Try switching to DX9 in the launcher - I'd be curious to know if that helps with your issues. Without more details it's hard to say what is going on in your case, but it appears that some system configurations get worse performance under DX11 than DX9, even though most players see an improvement. My team's focus has primarily been on stability issues lately, but our focus will eventually shift to performance issues. Until then, the DX9 engine should perform the same as before Rubicon.
I am running DX9 what specifics do you need? I am almost positive my drivers are up to date but im just wondering why is this happening now after Rubicon as it wasn't before... |
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CCP Snorlax
C C P C C P Alliance
311
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Posted - 2013.12.09 20:45:00 -
[50] - Quote
Turandis wrote:CCP Snorlax wrote:Turandis wrote:I too since post Rubicon have been getting these issues now mainly in fleet ops it when running sites, it seems to happen a lot when drones are deployed. I have never had this problem before and its rather frustrating to see this happening now. I have tried fixed/full and windowed mode on various times i have even adjusted my graphics to see if that works but the only in game work around I found is to zoom out a bit till either the frame rates balance or the op is done. What happened?? First make sure you have the latest driver for your graphics card. Try switching to DX9 in the launcher - I'd be curious to know if that helps with your issues. Without more details it's hard to say what is going on in your case, but it appears that some system configurations get worse performance under DX11 than DX9, even though most players see an improvement. My team's focus has primarily been on stability issues lately, but our focus will eventually shift to performance issues. Until then, the DX9 engine should perform the same as before Rubicon. I am running DX9 what specifics do you need? I am almost positive my drivers are up to date but im just wondering why is this happening now after Rubicon as it wasn't before... Run with LogServer and file a bug report. If you have a reliable repro case for your issue, give detailed steps for it. Screenshots with the FPS monitor may be useful (hit Ctrl-F to bring up the FPS).
See https://wiki.eveonline.com/en/wiki/Bug_reporting and https://wiki.eveonline.com/en/wiki/Log_Server for more information.
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Salpun
Global Telstar Federation Offices Masters of Flying Objects
670
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Posted - 2013.12.10 03:40:00 -
[51] - Quote
I sent 3 bug reports in from both TQ and Sisi. I updated my drivers and did a clean of my computer files and then it started for me. Will try with dx9 in a min and update the post. Results shows up right away using DX9 on tomorrows build. |
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CCP Snorlax
C C P C C P Alliance
313
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Posted - 2013.12.10 20:08:00 -
[52] - Quote
Salpun wrote:I sent 3 bug reports in from both TQ and Sisi. I updated my drivers and did a clean of my computer files and then it started for me. Will try with dx9 in a min and update the post. Results shows up right away using DX9 on tomorrows build.
Radeon HD 6800 driver version 12-104-00
Down loaded 13.152.1.8000 Still has stutters on TQ. Will send another bug report.
down loaded 13.250.18.0 beta
Also has stuttering.
With the two newest builds its more or a full flash because it stops rendering and you can see what is behind the window. A flip thru of full screen and fixed resulted in no stuttering or flashing in those modes and a stable window view afterwords.
Same results when testing the Sisi build. Flipping to full screen for a moment seemed to clear the issue.
85012013.12.10 06:22:20:958CurrentAdapter This shows up when this happens in the logs Got your logs, thanks. |
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Salpun
Global Telstar Federation Offices Masters of Flying Objects
670
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Posted - 2013.12.10 21:26:00 -
[53] - Quote
Same thing in build 8.4.667128, EVE-2013-HUMBERTO Do you need a new set of logs? Going full screen did fix the issue again. |
Aineko Macx
Royal Amarr Institute Amarr Empire
264
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Posted - 2013.12.11 13:56:00 -
[54] - Quote
Tbh eve has never provided stable framerates. As little as opening the context menu in space is enough to cause a dip in the frame rate, let alone opening other menus, bays, launching drones, ships landing on grid or having your wallet blink. |
Cygnet Lythanea
World Welfare Works Association Independent Faction
367
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Posted - 2013.12.11 14:25:00 -
[55] - Quote
My framerates are fine, but for some reason my nvidia cards now seize up, causing lots of artifacts and a scrambled picture, and require a complete system reset to work properly again after warping to a POS. Have not been able to try it with anything else... because i logged off at a POS before patch.
Unless your thread is limited to how 'awesum!' Eve Online is, ISD will lock the thread.-á You will find it is particularly common if CCP might have to make a public response to the thread subject, as opposed to bury it in the GM que for the forseeable future and then prohibit telling anyone what the GM said, if it's ever answered at all. |
Salpun
Global Telstar Federation Offices Masters of Flying Objects
670
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Posted - 2013.12.11 21:08:00 -
[56] - Quote
Same issue in 8.4.667435, EVE-2013-HUMBERTO |
Stampela Binchiette
Astral Sanctuary - 4th Division
0
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Posted - 2013.12.12 06:37:00 -
[57] - Quote
Glad to see I'm not just unlucky! I did everything to solve the issue,that is atrocious, at least for me... with v-sync on (or interval one) I got 60fps with everything maxed out at 1920x1080. However it would fluctuate to less than 20 or single digit or even stop for a moment. When I'm lucky, a couple of seconds and no frames. So I got rid of all bling, and lowest resolution, nothing solved. No v-sync and that improved it, as now it fluctuates from 160 to 20... Or 0, but the average is more playable. By chance turned off eve voice, things got more reliable. The kicker? All this inside the station, so without any excuse like tons of drones on screen. Outside things are a little more shakey, but you know: outside. The system isn't a beast, but it clearly works: Athlon X2 450, 8gigabytes of ram, ssd (Samsung 430), nVidia GTX 560 (not the TI one) Faildos 7 @ 64 bit CPU might or might not get upgraded this month, but that's another matter altogether. |
Salpun
Global Telstar Federation Offices Masters of Flying Objects
670
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Posted - 2013.12.12 07:12:00 -
[58] - Quote
Stampela Binchiette wrote:Glad to see I'm not just unlucky! I did everything to solve the issue,that is atrocious, at least for me... with v-sync on (or interval one) I got 60fps with everything maxed out at 1920x1080. However it would fluctuate to less than 20 or single digit or even stop for a moment. When I'm lucky, a couple of seconds and no frames. So I got rid of all bling, and lowest resolution, nothing solved. No v-sync and that improved it, as now it fluctuates from 160 to 20... Or 0, but the average is more playable. By chance turned off eve voice, things got more reliable. The kicker? All this inside the station, so without any excuse like tons of drones on screen. Outside things are a little more shakey, but you know: outside. The system isn't a beast, but it clearly works: Athlon X2 450, 8gigabytes of ram, ssd (Samsung 430), nVidia GTX 560 (not the TI one) Faildos 7 @ 64 bit CPU might or might not get upgraded this month, but that's another matter altogether. Have you submitted a in game bug report? Mention CCP Snorlax in the header. |
Salpun
Global Telstar Federation Offices Masters of Flying Objects
670
|
Posted - 2013.12.16 12:44:00 -
[59] - Quote
8.4.670948, EVE-2013-HUMBERTO Still happens in this build. |
Lfod Shi
Lfod's Ratting and Salvage
146
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Posted - 2013.12.16 14:36:00 -
[60] - Quote
I was able to reproduce this problem, until I updated my graphics driver while writing this. Now everything appears to be working fine. First:
Windows 7 Alienware M17XR3 (Yes I paid for pretty lights. I like the pretty lights) Intel(R) Core i7-2630QM @ 2.00GHz 2.00 GHz 8.00GB RAM AMD Radeon HD 6870M DirectX-9
Here's what was happening:
Start Eve, push play, select character, load, etc...
Everything worked well at this point except Alienware keyboard lighting which stayed at my default color scheme. Frame rate at this point was a stable 60ish fps.
Hit ESC, keyboard lights change to Eve Blue. Close ESC window, and framerate starts to wobble between 40 - 60 fps.
Alienware keyboard support checkbox was checked the whole time.
But I just updated my graphics drivers and now I can't reproduce the problem. Have not tried in DirectX 11. Hope this helps a little bit. I'll see how DX11 works and if I can make it happen again.
Edit: Can't reproduce problem in either DX9 or DX11 after updating drivers. Still need to call up and then close ESC menu to get my pretty lights though. ...end transmission... GÖ¬ They'll always be bloodclaws to me GÖ½ |
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