Pages: [1] 2 :: one page |
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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
James Amril-Kesh
4S Corporation Goonswarm Federation
8108
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Posted - 2014.01.05 10:59:00 -
[1] - Quote
After switching to the new bug report system, there is no longer any way for players to view the status of previously submitted bug reports or update them.
Is this going to be fixed? Because this is a pretty serious flaw and a hindrance to the minority of EVE players who actually submit these. My EVE Videos |
seth Hendar
I love you miners
355
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Posted - 2014.01.06 16:43:00 -
[2] - Quote
James Amril-Kesh wrote:After switching to the new bug report system, there is no longer any way for players to view the status of previously submitted bug reports or update them.
Is this going to be fixed? Because this is a pretty serious flaw and a hindrance to the minority of EVE players who actually submit these. you also have no tracking id / no mails acknowledging you successfully sbmited, no way to edit a report to add any useful information log etc.....
already reported to CCP, in the mean time i don't submitt those anymore, the curent one is way to painfull to use, with no answer watshowever, so i feel like i do it for nothing, then i don't do it anymore |
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CCP Snorlax
C C P C C P Alliance
319
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Posted - 2014.01.06 17:06:00 -
[3] - Quote
I've complained about this as well - eventually something will be done about this so please keep speaking up about this.
Bug reports with clear reproduction steps and enough detail are very useful to us and they do get looked at, so please don't stop submitting them! |
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seth Hendar
I love you miners
356
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Posted - 2014.01.06 20:41:00 -
[4] - Quote
well, i do report bug daily as part of my job, for many years now, and sorry but i won't do it anymore using your tool.
it is by far the worst i ever encountered (and trust me some are really bad). it is just a painfull nightmare to use it actually, the older one, even if i can understand was hard for you guys to use, at least had the most basic features the current "new" one lacks.
tbh i can't even understand how one would ever consider a bug report without edition, and tracking, would be like creating a car with no propulsion nor steering wheel! |
James Amril-Kesh
4S Corporation Goonswarm Federation
8132
|
Posted - 2014.01.06 20:47:00 -
[5] - Quote
You know how you're supposed to bug report as soon as you encounter a bug, so logs are most pertinent etc. and it's easiest for CCP to figure out repro steps?
Yeah, people don't do that because the client locks up for upwards of a minute while it's collecting the **** it needs to BR. Most of the time this is why I don't even bother, because it's a ******* horrible interface and design. I suppose I could just BR through the webpage instead of the in-game tool, but then you wouldn't have logs. My EVE Videos |
seth Hendar
I love you miners
356
|
Posted - 2014.01.06 23:39:00 -
[6] - Quote
James Amril-Kesh wrote:You know how you're supposed to bug report as soon as you encounter a bug, so logs are most pertinent etc. and it's easiest for CCP to figure out repro steps?
Yeah, people don't do that because the client locks up for upwards of a minute while it's collecting the **** it needs to BR. Most of the time this is why I don't even bother, because it's a ******* horrible interface and design. I suppose I could just BR through the webpage instead of the in-game tool, but then you wouldn't have logs. yup, and even the webpage works when it want, the last bug report i submitted using it, i might have posted it several time...maybe....because on submiting it resulted in error 500 5 time in a row, and no, nothing to do with my connection.
the fun thing is that a dxdiag would help, but you can't join it using ingame BR, and a previously generated BR cannot be edited, so you have either ingame log + BR, OR BR + dxdiag, but not all, this is also true for some window you cannot catch using ingame snaping tool, so you have to do it using webpage.....
tbh, the feeling this tool gives me is that CCP doesn't want us to bug report to avoid having tons of BR...... i would prevent ppl posting them, i would surely develop a tool like this one! |
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CCP Habakuk
C C P C C P Alliance
856
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Posted - 2014.01.08 23:54:00 -
[7] - Quote
I have to join CCP Snorlax here: It would be much better for us, if we would be able to send bug reports back to players and if players would be able to edit them. This feature was planned from the beginning for the new bug reporting page and is currently waiting for some development time from our web team.
seth Hendar wrote:the fun thing is that a dxdiag would help, but you can't join it using ingame BR, and a previously generated BR cannot be edited, so you have either ingame log + BR, OR BR + dxdiag, but not all, this is also true for some window you cannot catch using ingame snaping tool, so you have to do it using webpage..... Ingame bug reports include a dxdiag report in nearly all cases, so you don't need to add it for ingame bug reports. It would still be great if you could add additional logs to an ingame bug report.
Quote:tbh, the feeling this tool gives me is that CCP doesn't want us to bug report to avoid having tons of BR...... i would prevent ppl posting them, i would surely develop a tool like this one!
What we really want is high quality bug reports and we would get a lot more quality, if it would be possible for us to send bug reports back and for you to edit bug reports. In many cases it would also be faster for us to send a bug report back to ask for additional details than to try reproducing it with lacking information. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Dante Chusuk
eHarmony Inc.
18
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Posted - 2014.01.09 05:39:00 -
[8] - Quote
CCP Snorlax wrote:I've complained about this as well - eventually something will be done about this so please keep speaking up about this.
Bug reports with clear reproduction steps and enough detail are very useful to us and they do get looked at, so please don't stop submitting them!
Have to agree with both CCP Devs posting here, just after Rubicon I posted a bug report (as requested by a different dev) regarding non-functional SLI in the DX11 version of the engine.
At roughly the same time I was doing checks on the drivers and raised a ticket with Nvidia directly and they advised that they weren't aware (or at least the team the builds the profiles) there was a DX11 version of the engine and confirmed that a profile would be added in the next WHQL drivers (now available).
Under the old system I could have updated the bug report so that CCP could stop any bug checks they were doing at least until the new drivers were out and contact Nvidia to see what (if any) additional information they needed on the updated engine. I was told that the solution was to raise another bug report. Surely we had this problem with the normal support ticketing system in the past?! Doing this to bug reports is certainly counter intuitive and under the old system the BH or other dev assigned the bug report could request additional information and tests from the reporting user allowing users to feel engaged in the solving of issues they have detected and reported. |
David Laurentson
Laurentson INC StructureDamage
91
|
Posted - 2014.01.10 22:27:00 -
[9] - Quote
James Amril-Kesh wrote:You know how you're supposed to bug report as soon as you encounter a bug, so logs are most pertinent etc. and it's easiest for CCP to figure out repro steps?
Yeah, people don't do that because the client locks up for upwards of a minute while it's collecting the **** it needs to BR. Most of the time this is why I don't even bother, because it's a ******* horrible interface and design. I suppose I could just BR through the webpage instead of the in-game tool, but then you wouldn't have logs.
The client lockup thing is something of a problem for those of us who live in w-space. Probably should raise a bug report on it. :p |
Dante Chusuk
eHarmony Inc.
18
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Posted - 2014.01.11 09:24:00 -
[10] - Quote
David Laurentson wrote:James Amril-Kesh wrote:You know how you're supposed to bug report as soon as you encounter a bug, so logs are most pertinent etc. and it's easiest for CCP to figure out repro steps?
Yeah, people don't do that because the client locks up for upwards of a minute while it's collecting the **** it needs to BR. Most of the time this is why I don't even bother, because it's a ******* horrible interface and design. I suppose I could just BR through the webpage instead of the in-game tool, but then you wouldn't have logs. The client lockup thing is something of a problem for those of us who live in w-space. Probably should raise a bug report on it. :p
I'm thinking we should bug report the fact that features have been removed from bug reports ... such as being able to update them ... |
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CCP Habakuk
C C P C C P Alliance
859
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Posted - 2014.01.11 16:22:00 -
[11] - Quote
Dante Chusuk wrote:I'm thinking we should bug report the fact that features have been removed from bug reports ... such as being able to update them ...
Well, such a bug report would be closed as "feature request". CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Masao Kurata
Z List
42
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Posted - 2014.01.11 21:55:00 -
[12] - Quote
I try to submit bug reports but the lack of any player accessible tracking makes it feel like sending the carefully written report with precise reproduction steps with multiple screenshots demonstrating the visible effect of a bug that I know as a programmer is probably a simple one line fix into a black hole. For all I know the bug report isn't even being successfully entered into your tracker, the client freezing during submission isn't very reassuring. |
David Laurentson
Laurentson INC StructureDamage
91
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Posted - 2014.01.12 10:32:00 -
[13] - Quote
Masao Kurata wrote:I try to submit bug reports but the lack of any player accessible tracking makes it feel like sending the carefully written report with precise reproduction steps with multiple screenshots demonstrating the visible effect of a bug that I know as a programmer is probably a simple one line fix into a black hole. For all I know the bug report isn't even being successfully entered into your tracker, the client freezing during submission isn't very reassuring.
I mention the bug in a relevant issues thread once I've raised it: the devs are usually quite good at responding to say they have the bug report, at least IME. |
Logix42
Taxation Damnation
179
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Posted - 2014.01.12 23:41:00 -
[14] - Quote
CCP Habakuk wrote:I have to join CCP Snorlax here: It would be much better for us, if we would be able to send bug reports back to players and if players would be able to edit them. This feature was planned from the beginning for the new bug reporting page and is currently waiting for some development time from our web team.
I have to say that since I can no longer see the progress of bug reports, the number of bugs reports I submit has decreased a lot. Please prioritize this!! Go beyond the edge of space... Explore |
Teckos Pech
The Executives Executive Outcomes
2407
|
Posted - 2014.01.13 03:23:00 -
[15] - Quote
CCP Habakuk wrote:Dante Chusuk wrote:I'm thinking we should bug report the fact that features have been removed from bug reports ... such as being able to update them ... Well, such a bug report would be closed as "feature request".
Morons. Upgrading Local to Eliminate All AFK Influence So Local Chat vanished, now what? |
Teckos Pech
The Executives Executive Outcomes
2407
|
Posted - 2014.01.13 05:02:00 -
[16] - Quote
CCP Habakuk wrote:I have to join CCP Snorlax here: It would be much better for us, if we would be able to send bug reports back to players and if players would be able to edit them. This feature was planned from the beginning for the new bug reporting page and is currently waiting for some development time from our web team. seth Hendar wrote:the fun thing is that a dxdiag would help, but you can't join it using ingame BR, and a previously generated BR cannot be edited, so you have either ingame log + BR, OR BR + dxdiag, but not all, this is also true for some window you cannot catch using ingame snaping tool, so you have to do it using webpage..... Ingame bug reports include a dxdiag report in nearly all cases, so you don't need to add it for ingame bug reports. It would still be great if you could add additional logs to an ingame bug report. Quote:tbh, the feeling this tool gives me is that CCP doesn't want us to bug report to avoid having tons of BR...... i would prevent ppl posting them, i would surely develop a tool like this one! What we really want is high quality bug reports and we would get a lot more quality, if it would be possible for us to send bug reports back and for you to edit bug reports. In many cases it would also be faster for us to send a bug report back to ask for additional details than to try reproducing it with lacking information.
It would much better if you had a good bug reporting system.
Oh and another hint, when you are doing something dumb...don't post on it. I mean the current bug reporting system it just horrible.
I've given up on bug reports it is so bad. Upgrading Local to Eliminate All AFK Influence So Local Chat vanished, now what? |
seth Hendar
I love you miners
360
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Posted - 2014.01.13 13:57:00 -
[17] - Quote
CCP Habakuk wrote:I have to join CCP Snorlax here: It would be much better for us, if we would be able to send bug reports back to players and if players would be able to edit them. This feature was planned from the beginning for the new bug reporting page and is currently waiting for some development time from our web team. seth Hendar wrote:the fun thing is that a dxdiag would help, but you can't join it using ingame BR, and a previously generated BR cannot be edited, so you have either ingame log + BR, OR BR + dxdiag, but not all, this is also true for some window you cannot catch using ingame snaping tool, so you have to do it using webpage..... Ingame bug reports include a dxdiag report in nearly all cases, so you don't need to add it for ingame bug reports. It would still be great if you could add additional logs to an ingame bug report. Quote:tbh, the feeling this tool gives me is that CCP doesn't want us to bug report to avoid having tons of BR...... i would prevent ppl posting them, i would surely develop a tool like this one! What we really want is high quality bug reports and we would get a lot more quality, if it would be possible for us to send bug reports back and for you to edit bug reports. In many cases it would also be faster for us to send a bug report back to ask for additional details than to try reproducing it with lacking information. i was refering to DXdiag since it is a trivial and almost 100% required to any game related bug report, but this indeed is true for any additional log / screenshot / whatever.
tbh, keeping introducing new items / ships / game mechanics or even changing the existing one should not even been thought about before a basic working bug report tool is up and running. as game like eve online, being such complexe and always evolving cannot stand without such tool.
tbh i'm not even surprised that since the introduction of this tool, the # of bugs / issue ingame as gone throught the roof, with such a tool, many ppl stopped sending them, and on your end, i can't even imagine how bad things are, with duplicated entry and lack of information.
due to my position, i once fired ppl who dared to put online a tool which was not even as bad as the current eve bug report is.
ANY company having to use bug report tool would do the same if someone would online such an half baked tool.
this really should become priority #1 for your dev team, or you will see a shitstorm in forum sooner or later because ppl are pissed about bug not being solved and CCP "ignoring" them.
you already have a heavy history not listening to player base, and this simple thing(FFS, just buy a bug report tool on shelve in the mean time, it'll be 200% better) is clearly not helping, if not making it even worse......
and the post i see from you are NOT reassuring in any way, because it seems you are having a bad time around this tool too, this make me wonder how things work (or actually, how they do not work) internally. |
Oiras Isimazu
State War Academy Caldari State
1
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Posted - 2014.01.14 16:49:00 -
[18] - Quote
I didn't read the whole thread yet but I saw the dates of the posts publishing...
I will verify the current status of the Bug Report(s) procedure and try to comment on here. {Or in bug report(s) if it applies, or both.}
I recently found a bug and was trying to find if there was a stickied thread and found none.
I then found the link to Bug Report is in the Support section of the website.
I then verified in the Support Tickets section if there was a related subject to the topic I was going to make a Bug Report about. There is a section at the bottom related to it as well...
I see no way to save data related to the reporting process, neither in the Bug Report section or the Support Tickets section. (I even found an email address from the Corporate site For Corporate enquiries and Business Development. Under Contact at the bottom of the Support webpage, even though it wasn't it either.)
Usually, when I get those, I find ways to keep record of my communication or processes. If I cannot do it electronically, or manually, I try to get a camera. (Which often has to be controlled externally to avoid processing conflicts errors.)
It does get more complicated, the costs usually raise with the complexity.
Needless to say, it is a 1. totally different process to 2. have to pay someone else to 3. scan a document 4. to upload to an email address 5. to be able to attach in an email if 6. the data cannot be saved 7. on the terminal the data processing for the report occurs than say, 8. click a button to submit a report with data included inside.
It may take a few more years to be able to do that kind of work.
(by the way, did anyone notice the previous sentence is way too long..?)
And I even forgot to mention the dreaded forum post bug which wipes out the post content unless you copy paste edit in another editor to avoid working for nothing.
lol |
Dante Chusuk
eHarmony Inc.
18
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Posted - 2014.01.15 17:35:00 -
[19] - Quote
CCP Habakuk wrote:Dante Chusuk wrote:I'm thinking we should bug report the fact that features have been removed from bug reports ... such as being able to update them ... Well, such a bug report would be closed as "feature request".
Are you suggesting that we are also posting in the wrong forum ... ... Don't tell the moderators! |
James Amril-Kesh
4S Corporation Goonswarm Federation
8970
|
Posted - 2014.02.10 07:57:00 -
[20] - Quote
Bump. This needed to be fixed a long ******* time ago. Any progress? "Pretty much all 14 of the CSM were in favor of a drone assign nerf for OBVIOUS gameplay reasons" - Sala Cameron
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Neutrino Sunset
Bene Gesserit ChapterHouse Sanctuary Pact
12
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Posted - 2014.02.10 15:07:00 -
[21] - Quote
I agree this needs fixing asap.
Wasn't it when Eve Gate was released that this was broken, what was that 4 years ago now.
Basic stuff being broken for such ridiculously long periods of time has left CCP with the reputation of having a product with fabulous potential, but atrocious execution. |
Oiras Isimazu
State War Academy Caldari State
118
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Posted - 2014.03.18 15:25:00 -
[22] - Quote
Plus we're not allowed to mention this on the forums (on this forum that is).
That means that it has to be treated on another communication system for the communication part.
Obviously, it is to avoid further problems which could occur and improve the efficiency level of problem-solving... |
James Amril-Kesh
4S Corporation Goonswarm Federation
9179
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Posted - 2014.03.18 17:44:00 -
[23] - Quote
Neutrino Sunset wrote:Wasn't it when Eve Gate was released that this was broken No. "Pretty much all 14 of the CSM were in favor of a drone assign nerf for OBVIOUS gameplay reasons" - Sala Cameron
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James Amril-Kesh
4S Corporation Goonswarm Federation
10086
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Posted - 2014.05.25 19:22:00 -
[24] - Quote
Has there been any progress on this, CCP? This is completely ridiculous. If you actually care about quality control at all you'd let people view the status of their bugs and be able to provide more information later if needed. You could do this with the old system. You can't do this with the new system. "Pretty much all 14 of the CSM were in favor of a drone assign nerf for OBVIOUS gameplay reasons" - Sala Cameron
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James Amril-Kesh
4S Corporation Goonswarm Federation
10113
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Posted - 2014.05.26 22:12:00 -
[25] - Quote
Do comment. Thanks. "Pretty much all 14 of the CSM were in favor of a drone assign nerf for OBVIOUS gameplay reasons" - Sala Cameron
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Melana Emmagan
Holloway Heavy Industries
32
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Posted - 2014.05.27 16:09:00 -
[26] - Quote
I'm rather dissatisfied with the current bug report system as well. We need to get more feedback. At the very least, give us some form of confirmation (preferably email, or open ticket in the bug report system) if the report has been received, as well as the ability to update reports with more information if we get it. The ability for the devs to ask for further feedback from the players in case there are any unclear points, would be nice and important too. |
James Amril-Kesh
4S Corporation Goonswarm Federation
10134
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Posted - 2014.05.28 19:50:00 -
[27] - Quote
Yep, at the very least we need confirmation that the bug report was successfully received. The fact that we don't even get this is a little unnerving. "Pretty much all 14 of the CSM were in favor of a drone assign nerf for OBVIOUS gameplay reasons" - Sala Cameron
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Noriko Mai
1374
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Posted - 2014.06.05 14:48:00 -
[28] - Quote
Still no info???? |
James Amril-Kesh
4S Corporation Goonswarm Federation
10300
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Posted - 2014.06.05 15:30:00 -
[29] - Quote
James Amril-Kesh wrote:You know how you're supposed to bug report as soon as you encounter a bug, so logs are most pertinent etc. and it's easiest for CCP to figure out repro steps?
Yeah, people don't do that because the client locks up for upwards of a minute while it's collecting the **** it needs to BR. Most of the time this is why I don't even bother, because it's a ******* horrible interface and design. I suppose I could just BR through the webpage instead of the in-game tool, but then you wouldn't have logs. As it turns out you can save bug reports in progress and submit them later. I don't remember what I thought the save and load buttons were for but I should have just tried them to find out.
The other stuff still needs addressing though. "Pretty much all 14 of the CSM were in favor of a drone assign nerf for OBVIOUS gameplay reasons" - Sala Cameron
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Ransu Asanari
Powder and Ball Alchemists Union The Predictables
123
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Posted - 2014.06.06 08:48:00 -
[30] - Quote
From submitting a bunch of bugs after the Kronos release, I really feel this is needed. In truth, the lack of the ability to edit bugreports is causing you MORE work.
I ran a bugreport in game for an issue, then it reoccurred and I managed to capture it with LogServer and dump file captures. Rather than being able to add this data to the existing bug report, I had to submit a new one through the website- which means you now have multiple bugreports in your system with information spread out, that you now have to merge/close.
In addition, there's no way to have a discussion about a bugreport if a developer needs more information, or to communicate to get updates. I've had to open GM tickets and waste their time to try to get updates/traction, or provide more information. The only alternative is to post a thread on this subforum, which you can't always give enough detail from logs/crash dumps if you don't want to make all the information public. Powder and Ball Alchemists Union - "Turning Lead into Gold since 2008" |
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