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Author |
Thread Statistics | Show CCP posts - 8 post(s) |
Niklas Katire
The Scope Gallente Federation
2
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Posted - 2014.01.06 11:32:00 -
[1] - Quote
Hello, I just resubbed and the launcher does not start the game. I tried clearing cache and reinstalling, but neither helped. Any advice? |
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CCP Aita
C C P C C P Alliance
14
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Posted - 2014.01.06 15:03:00 -
[2] - Quote
What happens? Does the launcher start up? Does it say anything or give any error messages?
What version is your launcher? I believe the latest TQ version is 2.1.655130, if you don't have it you could get it from http://content.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_655130.exe .
Otherwise you could try locating the logs from the launcher/cache folder and paste them into www.pastebin.com and post here so that I can take a look at it. Associate Programmer Team Special Circumstances |
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Niklas Katire
The Scope Gallente Federation
2
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Posted - 2014.01.06 17:26:00 -
[3] - Quote
No error message, it just goes from "Launch" to "Launching" back to "Launch". Starting the exe file seperate is not a possibility since i am on Steam. |
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CCP Aita
C C P C C P Alliance
14
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Posted - 2014.01.06 17:34:00 -
[4] - Quote
CCP Aita wrote:Otherwise you could try locating the logs from the launcher/cache folder and paste them into www.pastebin.com and post here so that I can take a look at it.
Please check if you have any logfiles in the launcher cache folder. It should be under C:\Program Files (x86)\Steam\SteamApps\common\Eve Online\launcher\cache (or similar) and called something like "launcher.2014.01.06.log".
Once you find it please copy it's contents and paste them into www.pastebin.com and send me the link and I will take a look and see if I can't help you :) Associate Programmer Team Special Circumstances |
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Niklas Katire
The Scope Gallente Federation
2
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Posted - 2014.01.06 17:49:00 -
[5] - Quote
The launcher is running the lastest version http://pastebin.com/ASvn3ywD |
Kissarla
University of Caille Gallente Federation
0
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Posted - 2014.01.06 17:57:00 -
[6] - Quote
I am getting the same Problem can i send you the link as well? |
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CCP Aita
C C P C C P Alliance
14
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Posted - 2014.01.06 17:59:00 -
[7] - Quote
Kissarla wrote:I am getting the same Problem can i send you the link as well? Please do. I'll see if I can do anything to help. Associate Programmer Team Special Circumstances |
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Kissarla
University of Caille Gallente Federation
0
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Posted - 2014.01.06 18:03:00 -
[8] - Quote
Message Sent!
Thanks! |
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CCP Aita
C C P C C P Alliance
14
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Posted - 2014.01.06 18:05:00 -
[9] - Quote
Hmm.. according to these logs, a client process does start up. Are you able to see any Exefile.exe processes in the process list? Associate Programmer Team Special Circumstances |
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CCP Aita
C C P C C P Alliance
14
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Posted - 2014.01.06 18:07:00 -
[10] - Quote
Kissarla wrote:Message Sent!
Thanks!
Your logs indicate the same... A client process does appear to start up. Can you please check "processes" in Task Manager and see if there is an "exefile.exe" there? Associate Programmer Team Special Circumstances |
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Kissarla
University of Caille Gallente Federation
0
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Posted - 2014.01.06 18:09:00 -
[11] - Quote
Yes the Cpp ExeFile is shown. when i press Launch. |
Niklas Katire
The Scope Gallente Federation
2
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Posted - 2014.01.06 18:13:00 -
[12] - Quote
Once i hit "play" it does start the CCP exefile, I read "Launching" but it shuts itself down again and then goes back to "Play". |
Kissarla
University of Caille Gallente Federation
0
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Posted - 2014.01.06 21:00:00 -
[13] - Quote
Niklas,
Try updating windows and any optional drivers it has listed under windows updates. that got mine to work
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Niklas Katire
The Scope Gallente Federation
2
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Posted - 2014.01.07 12:01:00 -
[14] - Quote
Kissarla wrote:Niklas,
Try updating windows and any optional drivers it has listed under windows updates. that got mine to work
I set my system to auto install any updates, did not fix it for me. |
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CCP Aporia
C C P C C P Alliance
170
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Posted - 2014.01.07 12:22:00 -
[15] - Quote
Niklas Katire wrote:Kissarla wrote:Niklas,
Try updating windows and any optional drivers it has listed under windows updates. that got mine to work
I set my system to auto install any updates, did not fix it for me.
Have you tried running with DirectX 9 instead of DirectX 11? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Niklas Katire
The Scope Gallente Federation
2
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Posted - 2014.01.07 12:35:00 -
[16] - Quote
CCP Aporia wrote:Niklas Katire wrote:Kissarla wrote:Niklas,
Try updating windows and any optional drivers it has listed under windows updates. that got mine to work
I set my system to auto install any updates, did not fix it for me. Have you tried running with DirectX 9 instead of DirectX 11? Tried this, no change |
Niklas Katire
The Scope Gallente Federation
2
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Posted - 2014.01.07 12:39:00 -
[17] - Quote
To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds. |
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CCP Aporia
C C P C C P Alliance
170
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Posted - 2014.01.07 13:07:00 -
[18] - Quote
Niklas Katire wrote:To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds.
Can you provide us with a logserver file from the EVE client? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Niklas Katire
The Scope Gallente Federation
2
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Posted - 2014.01.07 14:10:00 -
[19] - Quote
CCP Aporia wrote:Niklas Katire wrote:To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds. Can you provide us with a logserver file from the EVE client? https://www.dropbox.com/s/e3o5wi64kdxcss2/3d0a9337-c06e-41ce-9825-4a94508d5943.dmp https://www.dropbox.com/s/vhkt5d46le2vpmk/%23NIKLAS.2014.01.07.15.01.04.ERRORS.lbw |
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CCP Aporia
C C P C C P Alliance
170
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Posted - 2014.01.07 15:38:00 -
[20] - Quote
Looking at the crashdump, then the problem is that Steam and Bitdefender don-Št like each other very much and thus cause a crash when Steam tries to start its overlay. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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