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Wight Boley
Science and Trade Institute Caldari State
0
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Posted - 2014.01.17 11:45:00 -
[1] - Quote
I petitioned this a few days ago, but am still waiting for a reply. Wanted to make a post still so people could share possible solutions / ways to avoid my problem in the future since it might affect me again before I get a GM response to my ticket.
I had Shield Management V in training for a few days. It was about halfway done. A few nights ago, I loaded Energy Weapon Rigging I and II in front of Shield Management V, and applied the change with apparently no issue as Energy Weapon Rigging I finished training during the same session (so I knew the queue was running). I logged off later that night while Energy Weapon Rigging II was still training (I think I had maybe an hour left on it, it's a 1h 38m train with my neural configuration and implants). When I logged in roughly 18 hours later (after work), I came back to Energy Weapon Rigging II completed, but the queue paused on Shield Management V. This means I lost around 17 hours of skill training (18, less roughly 1 hour to complete Energy Weapon Rigging II I believe) .
I can't confirm the precise times, but I do recall seeing the original completion date for Shield Management V as this Saturday. Now, it's this Sunday.
Has anyone else experienced this "random pause" problem before? I saw one post with a similar issue though not exactly the same. The "fix" there was to clear the queue until skill training resumed. As you can see from my description above, this wouldn't help me: my queue was active when I logged out, and for some reason decided to pause itself with a skill later in the queue while I was not in-game.
Unfortunately, I can't keep overwatch on my skill queue while I'm at work, which means that I would lose 18 hours of skill training every time this happens during a weekday. I believe skill queue issues are fairly low on the support priority list, but 18 hours of training lost each time would completely ruin my game experience pretty quickly.
If anyone has experienced this issue before, are there any solutions? |
Kirkwood Ross
Golden Profession
117
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Posted - 2014.01.17 14:11:00 -
[2] - Quote
Yes, petition a GM and they give you like 1,500 sp for each hour lost. |
Wight Boley
Science and Trade Institute Caldari State
0
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Posted - 2014.01.17 15:00:00 -
[3] - Quote
Kirkwood Ross wrote:Yes, petition a GM and they give you like 1,500 sp for each hour lost.
That's all that's reimbursed? Even when the loss was completely out of my control? My training queue was active as evidenced by Energy Weapon Rigging I and II completing. And as far as I know, there's no way to tell the game to train some skills then pause unless you simply don't queue anything.
Aside from that joke of a reimbursement rate, is there any way to avoid it? |
IIshira
School of Applied Knowledge Caldari State
605
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Posted - 2014.01.17 23:43:00 -
[4] - Quote
Wight Boley wrote:Kirkwood Ross wrote:Yes, petition a GM and they give you like 1,500 sp for each hour lost. That's all that's reimbursed? Even when the loss was completely out of my control? My training queue was active as evidenced by Energy Weapon Rigging I and II completing. And as far as I know, there's no way to tell the game to train some skills then pause unless you simply don't queue anything. Aside from that joke of a reimbursement rate, is there any way to avoid running into this issue in the future?
I've never had it happen to me but I know people it happened to and that's all they give. I think it's neutral mapped without implants SP per hour. I doubt there's a way to avoid a glitch.
From what I understand CCPs awesome niceness with it's customers is due to Icelandic culture of treating customers with such sweetness so it's unlikely they'll be extra sweet with you lol |
Wight Boley
Science and Trade Institute Caldari State
0
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Posted - 2014.01.18 01:53:00 -
[5] - Quote
IIshira wrote:Wight Boley wrote:Kirkwood Ross wrote:Yes, petition a GM and they give you like 1,500 sp for each hour lost. That's all that's reimbursed? Even when the loss was completely out of my control? My training queue was active as evidenced by Energy Weapon Rigging I and II completing. And as far as I know, there's no way to tell the game to train some skills then pause unless you simply don't queue anything. Aside from that joke of a reimbursement rate, is there any way to avoid running into this issue in the future? I've never had it happen to me but I know people it happened to and that's all they give. I think it's neutral mapped without implants SP per hour. I doubt there's a way to avoid a glitch. From what I understand CCPs awesome niceness with it's customers is due to Icelandic culture of treating customers with such sweetness so it's unlikely they'll be extra sweet with you lol
Well I guess it's better than nothing. Still, I don't understand why such a policy is in place. Especially when it sounds like they would have the logs to see when I logged on and off, what I had in my queue, what my implants were at the time, what my attributes were. Especially because I was logged off! They can't make the argument that I might have jumpcloned out to a naked clone or something like that. Weird policy. Anyway, I'm still waiting for a response. I'm wondering if I ping the ticket with a reply to keep it active or something.
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Tau Cabalander
Retirement Retreat Working Stiffs
3089
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Posted - 2014.01.18 11:52:00 -
[6] - Quote
I always make sure my skill queue time is counting-down after hitting Apply, and I'm in the habit of hitting Apply twice so that I can see the current skill change color because it is partially trained (option you can turn on in you skill sheet settings).
I then mouse-over the Neocom skill bar to verify it too is updating. |
Frank Millar
413
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Posted - 2014.01.18 12:45:00 -
[7] - Quote
I never have had this problem.
Unlike Tau, I click "Apply" at least half a dozen times, and still check afterwards. |
IIshira
School of Applied Knowledge Caldari State
605
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Posted - 2014.01.18 19:02:00 -
[8] - Quote
From what I read in the OP his skill was indeed training but paused long after he logged once that one skill stopped and the new one should've started
I too am paranoid about it so I click "Apply" multiple times. Also I have Evemon so it lets me know if something is wrong. |
Wight Boley
Science and Trade Institute Caldari State
0
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Posted - 2014.01.19 08:44:00 -
[9] - Quote
IIshira wrote:From what I read in the OP his skill was indeed training but paused long after he logged once that one skill stopped and the new one should've started
I too am paranoid about it so I click "Apply" multiple times. Also I have Evemon so it lets me know if something is wrong.
That's correct. I had shield mgt 5 training, queued two ranks of energy weapon rigging, then applied. I was logged in when energy weapon rigging 1 finished, but logged off about 30 minutes into level 2. So I know I applied the queue fine because the skills were training. Logged in 18 hours later to energy weapon rigging 2 completed but shield mgt 5 paused.
I found posts with similar issues but those were back from 2009 when the queue was first made available, and some around 2010. I guess it's really rotten luck that I got hit with it 4 years after the fact. Found a few "horror stories" too where people got hit with the bug, but they weren't actively playing, just logging in every few days to train skills. I think one guy came back after 25 days or so and found he hadn't trained anything due to this bug (or a similar one). |
IIshira
School of Applied Knowledge Caldari State
613
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Posted - 2014.01.19 16:01:00 -
[10] - Quote
At least it was 18 hours and not 18 days |
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Frank N'Beans
Mushroom Stampers
3
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Posted - 2014.01.20 06:07:00 -
[11] - Quote
IIshira wrote:At least it was 18 hours and not 18 days
Lol yeah, I lost three days of training last weekend due to this bug..
Same situation.. Had Amarr BS 5 half-way trained, injected something quick to level 2. Level 1 completed of the injected skill, logged off, went away from the weekend and when I came back my injected skill hit level 2 but Amarr BS 5 never started..
Oh well.. I would probably not like to know how much time I've lost BEFORE the skill queue, lol |
Wight Boley
Science and Trade Institute Caldari State
0
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Posted - 2014.01.20 12:10:00 -
[12] - Quote
Frank N'Beans wrote:IIshira wrote:At least it was 18 hours and not 18 days Lol yeah, I lost three days of training last weekend due to this bug.. Same situation.. Had Amarr BS 5 half-way trained, injected something quick to level 2. Level 1 completed of the injected skill, logged off, went away from the weekend and when I came back my injected skill hit level 2 but Amarr BS 5 never started.. Oh well.. I would probably not like to know how much time I've lost BEFORE the skill queue, lol
Yeah, see, now that sucks. Did you petition it? Did they give you a fraction of what you lost?
It's interesting that you were also training a skill to level 5. If I recall correctly, in one of the older threads I saw on this issue, someone suggested that it might have to do with training a skill to level 5 specifically as he said it was only happening with level 5 skills for him.
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Wight Boley
Science and Trade Institute Caldari State
0
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Posted - 2014.01.22 15:07:00 -
[13] - Quote
I received a reply to my ticket and got some skillpoints back. Wanted to share what I learned from the GM to help along other people who stumble upon this:
Unfortunately, there's no determinate cause for the glitch. However, the GM indicated that clearing the cache seems to resolve the issue in a lot of cases. I don't recall seeing this specific recommendation in other threads, so I wanted to share it here.
I also learned that the standard reimbursement rate for training issues like this is 1,800 points per hour as well. Hope this helps someone in the future. |
Kirkwood Ross
Golden Profession
126
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Posted - 2014.01.22 22:38:00 -
[14] - Quote
Sadly it is 1,500sp/h even if you have +5s plugged in. The GM said they knew I trained at 2,700sp/h put their policy is 1,500sp/h or nothing. Then he said to always make sure and hit apply. |
Wight Boley
Science and Trade Institute Caldari State
0
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Posted - 2014.01.22 23:21:00 -
[15] - Quote
Interesting... when did you hear this 1,500 rate? I had the GM break it down for me just the other night and he said 17 hours lost, 1,800 SP per hour, 30,600 SP. So the math all checks out. |
IIshira
School of Applied Knowledge Caldari State
632
|
Posted - 2014.01.22 23:46:00 -
[16] - Quote
Wight Boley wrote:Interesting... when did you hear this 1,500 rate? I had the GM break it down for me just the other night and he said 17 hours lost, 1,800 SP per hour, 30,600 SP. So the math all checks out.
Checking my Evemon confirms 1800 SP per hour is what you would train with a neutral map and no implants. That is the standard rate they give you.
Just in case anyone is curious
Neutral mapped 1800 SP/Hr
Neutral mapped and +4's 2160 SP/Hr
Mapped for the skill 2250 SP/Hr
Mapped for the skill and +4's 2610 SP/Hr
Mapped for the skill and +5's 2700 SP/Hr
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Abdiel Kavash
Paladin Order Fidelas Constans
2681
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Posted - 2014.01.23 06:37:00 -
[17] - Quote
"Clearing your cache" is a standard response the GMs give for pretty much any problem from your ship magically going missing to billing issues. To see whether it actually works in any particular case, you'd have to try it. And since the evidence of it working is "everything is going on as usual", I doubt it can be conclusively proven.
As for the reimbursement rate, the SP you get back are given in the form of raw SP, which you can assign to any skill - not necessarily the one you were training. The rate is so low because you could apply the SP to a skill with attributes which you are not remapped for, and in theory gain an advantage this way. So the reimbursement has to be based on your lowest possible rate of skill training for any combination of attributes. |
Wight Boley
Science and Trade Institute Caldari State
0
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Posted - 2014.01.24 03:14:00 -
[18] - Quote
Abdiel Kavash wrote:"Clearing your cache" is a standard response the GMs give for pretty much any problem from your ship magically going missing to billing issues. To see whether it actually works in any particular case, you'd have to try it. And since the evidence of it working is "everything is going on as usual", I doubt it can be conclusively proven.
As for the reimbursement rate, the SP you get back are given in the form of raw SP, which you can assign to any skill - not necessarily the one you were training. The rate is so low because you could apply the SP to a skill with attributes which you are not remapped for, and in theory gain an advantage this way. So the reimbursement has to be based on your lowest possible rate of skill training for any combination of attributes.
I can see the reasoning here. But does this imply that we if we stop training the glitched skill, we can request the GM to inject the skill points into that skill? I'd rather have all my SP back than raw SP. I didn't explore this with the GM. |
Aivo Dresden
Red Federation RvB - RED Federation
204
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Posted - 2014.01.25 10:57:00 -
[19] - Quote
Is this actually a true thing? I had this happen on 2 different characters. Once I lost 8-9 hours, the 2nd one paused before I left on vacation, making me skip almost a week of training.
I figured maybe I didn't add the skills correctly and derped it, clicked pause instead of apply. I was sure I hadn't clicked pause though, but my queue was paused so alas the evidence spoke against my memory.
Never bothered making a ticket though. Losing 8-9 hours isn't that much of a deal, but 5-7 days is a bit of an annoyance. :P |
Wight Boley
Science and Trade Institute Caldari State
0
|
Posted - 2014.01.26 15:34:00 -
[20] - Quote
Aivo Dresden wrote:Is this actually a true thing? I had this happen on 2 different characters. Once I lost 8-9 hours, the 2nd one paused before I left on vacation, making me skip almost a week of training.
I figured maybe I didn't add the skills correctly and derped it, clicked pause instead of apply. I was sure I hadn't clicked pause though, but my queue was paused so alas the evidence spoke against my memory.
Never bothered making a ticket though. Losing 8-9 hours isn't that much of a deal, but 5-7 days is a bit of an annoyance. :P
Yeah, it's a thing! I would try and petition it if it didn't happen too long ago. I'm sure they still have logs from back then, but they might have some kind of "Statute of Limitations" kind of rule in effect. Not sure.
There was an informative post I found talking about how the training queue is saved and calculated. I'll see if I can dig it up and I'll post it. But basically, it sounded like everything to do with the queue is stored on a separate server. Nothing really happens client-side aside after you click "Apply". Any updates to the queue are also stored there, which leads me to believe that it's the server derping. I mean, if you queue up skills, apply the queue, and some of the skills on the queue even finish training, if the queue then pauses with no input of your own, the problem should be on CCP's end, non?
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Aivo Dresden
Red Federation RvB - RED Federation
322
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Posted - 2014.01.30 21:55:00 -
[21] - Quote
It was this summer, so I doubt it still can be sorted. Like I said I'm not too bothered. It does suck losing out on like 750k - 1mill skill points, but I can live with that. I was more confused as I was sure I had in fact added the next one to the queue. I was just surprised when I got back from vacation and got the message my queue was empty. :) |
Doireen Kaundur
450
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Posted - 2014.03.29 16:30:00 -
[22] - Quote
Same here. A great American humorist and author recently said: "The one unintentional flaw of the internet generation is its ability to give the stupidest segments of our population the loudest voices." I have a tendency to agree with his statement.-á |
BrundleMeth
Caldari Provisions Caldari State
78
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Posted - 2014.03.30 11:14:00 -
[23] - Quote
I have had this problem 4 or 5 times recently. And because I'm somewhat OCD, I click apply many many times. Something is broken... |
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