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POTUS
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Posted - 2006.04.03 04:23:00 -
[1]
I have a video card that everyone says is not theirs.
On the board it says ATI RADEON GRAPHICS PN 109-A03500-10 2004 ATI Technologies RV350 ATI N625 Declaration of Conformity - We, the responsible party ATI research Inc. 4 M and the rest is covered up by a sticker.
On the sticker it says ATI Radeon 9600 PRO 256 DDR Then some SKU bars then 20040410113
The fan says PN7120010200 ATI 415BF
My card is fried so I contacted ATI who told me to fill out the form on the website and send it in under warrenty. It would not take the SN. I called them back and they said it was not theirs.
I went back to Staples, where I bought it, and they said it was Diamond MM. I called Diamond and they said to send it to them.
A week goes by and the card is returned with a note saying, "Sorry, but this is not our video card. It is from ATI. Thanks D.M.M.
Can anyone tell me who I can get this thing warrentied under? |
JamesTalon
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Posted - 2006.04.03 04:41:00 -
[2]
I would say Staples, mainly because you bought the thing there. If its been a few years since you bought it though, chances are its no longer under warranty.
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Joe Kickass
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Posted - 2006.04.03 04:42:00 -
[3]
Edited by: Joe Kickass on 03/04/2006 04:42:28 Find the FCC ID and go here.
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M3ta7h3ad
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Posted - 2006.04.03 06:05:00 -
[4]
If its in the uk, you take it back to where you bought it from.
If you get told that you need to send it direct to manufacturer you can kindly tell them that the contract of sale was with them, therefore any warranties are their responsiblity. Under UK sales of goods act they have to take it back and sort all warranty related gubbins out for you.
Websites are notorious for doing it, overclockersUK being one of the worst. If its a retail store its less of an issue. ----- If you kill all the wolves, your gonna end up with a crapload of bunnies, and by bunnies I mean stupid people |
POTUS
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Posted - 2006.04.03 06:53:00 -
[5]
The only this it says about fcc is tested to comply with fcc stabdards fr home or office use.
it's only been a year and a half and ATI and Diamond both said they would cover it under warranty if it was their card.
Who else uses ATI boards?
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M3ta7h3ad
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Posted - 2006.04.03 08:02:00 -
[6]
It'll have an FCCID listed somewhere on the product.
As I said above, you do not need to do this. Take it back to where you purchased it from.
They'll replace it, send it back to their supplier, who'll send it back to the manufacturer and get a free credit/refund for the unit. ----- If you kill all the wolves, your gonna end up with a crapload of bunnies, and by bunnies I mean stupid people |
Jenny Spitfire
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Posted - 2006.04.03 08:16:00 -
[7]
Edited by: Jenny Spitfire on 03/04/2006 08:17:59
I remembered hearing something like this from a RL friend before. He had a similar problem but for a GeForce Hercules card. The card decided to go dead months before the 3 years warranty. Initially, claiming from Hercules was very hard as the customer support couldnt/didnt want to process it. He had to get his way round by "pursuading" to speak to the manager. Think the card was replaced at the end after some initial problems.
I think that your current problem is you cant take it back to Staples because your receipt has been thrown away or the ink has gone off. Best is to find the manufacturer of your card through the original box that it came with or through your card BIOS, if you can remember it. Then try to claim from the manufacturer directly or through Staples. If you are very unlucky, just drop the card into the rubbish bin and never ever buy hardware from unknown manufacturers if you are investing on an expensive hardware.
Most graphic companies like ATI or NVidia these days do reference designs for their cards i.e. they do the whole card. Manufacturers then get the license for the reference designs, and customise and build the card. ----------------
RecruitMe@NOINT! |
Raven Aure
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Posted - 2006.04.03 09:46:00 -
[8]
Of course, the other possibility is that the card is counterfeit. I'm really not joking here. If I had a pound for every story about dodgy cards (particularly 3Com PCI NICs)... ______________________
Never mix corp politics with rl friends. |
Seetian Leete
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Posted - 2006.04.03 12:09:00 -
[9]
Originally by: Raven Aure Of course, the other possibility is that the card is counterfeit. I'm really not joking here. If I had a pound for every story about dodgy cards (particularly 3Com PCI NICs)...
^^ Quite true. Those 3Com counterfeits were very very well done. And worked perfectly too. lol. The only way you could tell they were fake was by checking the serial batches with 3com. Scary stuff.
It could be an OEM card also. If you bought it whitebox, then its probably reclaimed by Staples or their suppliers, from OEM excess stock e.g. Dell. A lot of Trade suppliers were/are supplying OEM/excess as OEM/bulk. The problem is that the warrany is with the supplier first and then the OEM, not the manufacturer of the card. Best of luck.
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Raven Aure
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Posted - 2006.04.03 12:41:00 -
[10]
Originally by: Seetian Leete
Originally by: Raven Aure Of course, the other possibility is that the card is counterfeit. I'm really not joking here. If I had a pound for every story about dodgy cards (particularly 3Com PCI NICs)...
^^ Quite true. Those 3Com counterfeits were very very well done. And worked perfectly too. lol. The only way you could tell they were fake was by checking the serial batches with 3com. Scary stuff.
A business partner of mine was telling me that they a major university they supply was looking for a load of 3Com NICs but couldn't get any due to them being on constraint. They managed to find one supplier who had some in stock and sold them to a very grateful client. That was until the machines were switched on and a large (I believe over 100) number of computers went BANG That's right, they were fakes. The lawyers had kittens when they found out.
Good call on the OEM possibility btw. ______________________
Never mix corp politics with rl friends. |
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Seetian Leete
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Posted - 2006.04.03 12:50:00 -
[11]
Originally by: Raven Aure
A business partner of mine was telling me that they a major university they supply was looking for a load of 3Com NICs but couldn't get any due to them being on constraint. They managed to find one supplier who had some in stock and sold them to a very grateful client. That was until the machines were switched on and a large (I believe over 100) number of computers went BANG That's right, they were fakes. The lawyers had kittens when they found out.
Good call on the OEM possibility btw.
Ouch. That would have been one messy dispute.
The only thing wrong with the cards I saw was MAC address duplication. But alas, not all counterfeits are the same and some are more than likely prone to blowing up in your face.
Also, another point for the OP, Will you be spending more on shipping+time than what the card is worth. I know the principle is to get your warranty, but sometimes its more economical to get a new card.
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Percipitate
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Posted - 2006.04.03 18:22:00 -
[12]
My ati radeon 9800pro got fried. Everything when crazy when it did and when i sent it in for repair, they gave me a ****ty nvedia back like wtf
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Kurren
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Posted - 2006.04.03 19:55:00 -
[13]
I would say contact ATi and find out where the serial number is supposed to be located on the card. If they still won't help you, take it back to Staples. I really don't know what else to tell ya =/
After all this, though, I would recommend going nVidia. ATi has never served me well... graphically, performance wise, or pertaining to their customer service. Course, I haven't had to use nVidia's Cust. Supp. yet, but they nailed the first two on the list. --- --- --- ---
SobaKai.com
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