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Author |
Thread Statistics | Show CCP posts - 25 post(s) |
Trebor Daehdoow
Dirt Nap Squad Dirt Nap Squad.
3268
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Posted - 2014.02.06 17:39:00 -
[61] - Quote
The ingame crashing problem is made worse by the fact that it is not, in fact, a crash.
Rather, the UI freezes, while the rest of the client chunks away happily. This is why you don't disappear from space.
This problem has been around for a long time but it is getting steadily worse. Before todays patch, I couldn't go more than 15 minutes without a freeze.
At one point, I had one copy of the client with the frozen UI, and another one happily bumping the the frozen toon's ship. As soon as I force-quit the first copy of the app, he ewarped off. Like any honest politician, "My door is always open, and my hand is always out" |
Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
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Posted - 2014.02.06 17:48:00 -
[62] - Quote
Trebor Daehdoow wrote:The ingame crashing problem is made worse by the fact that it is not, in fact, a crash.
Rather, the UI freezes, while the rest of the client chunks away happily. This is why you don't disappear from space.
This problem has been around for a long time but it is getting steadily worse. Before todays patch, I couldn't go more than 15 minutes without a freeze.
At one point, I had one copy of the client with the frozen UI, and another one happily bumping the the frozen toon's ship. As soon as I force-quit the first copy of the app, he ewarped off.
Yep, thats how my ship loss possibly happened as well as capsule.
Worse is I need to force shutdown my computer because it freezes up my entire computer screen. So I can't get log data for it or anything. |
Gudrun die Gute
Imperial Academy Amarr Empire
0
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Posted - 2014.02.06 18:12:00 -
[63] - Quote
Ok. Just for the Archive. I have the same problem.
It started about 3 days ago when the game was crashing more often than usual. Bad thing was, that restarting the game didn-¦t worked any more, because the launcher went black after pressing "play". Rebooting the computer helped.
Since today I cannot even access the game with a booted computer. After pressing "play" the screen goes black. There are game noises in the background. Mouse cursor is visible.
Bad thing.... for a trader. |
Chromite Amora
wot-ever
0
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Posted - 2014.02.06 18:42:00 -
[64] - Quote
If the game freezes, instead of doing a hard reset, try holding Command + Alt + Escape - this is the Ctrl Alt Delete equivalent in OSX. It has worked for me every time by automatically closing out the current application (which is Eve) and if it doesn't, then it should allow you to force quit the application manually.
As for the actual freezing problem, someone mentioned in another thread to disable Eve voice chat and it apparently worked as my game has not crashed since. Worth a shot. |
Pain Killer13
Corvus Legion Caldari Industrialist Association
0
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Posted - 2014.02.06 19:05:00 -
[65] - Quote
I'm also in this boat and having the same issues. I just signed up for the game and started enjoying it and then 2 days later it's not unplayable. I have the same flicker when it gets to character screen. |
nhouse123
Bolt Hole Cartel
1
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Posted - 2014.02.06 19:07:00 -
[66] - Quote
Please get this fixed. My training queue is inactive for the first time in 2 years. Everyone on these forums seems to be getting the exact same issue on the same type of hardware since the same patch. Come on ccp if it is never going to get fixed tell us now so we can cancel subscription. |
Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
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Posted - 2014.02.06 19:08:00 -
[67] - Quote
Chromite Amora wrote:If the game freezes, instead of doing a hard reset, try holding Command + Alt + Escape - this is the Ctrl Alt Delete equivalent in OSX. It has worked for me every time by automatically closing out the current application (which is Eve) and if it doesn't, then it should allow you to force quit the application manually.
As for the actual freezing problem, someone mentioned in another thread to disable Eve voice chat and it apparently worked as my game has not crashed since. Worth a shot.
Also forgot to mention that holding Command + Alt + Shift + Escape for about 3 seconds will definitely terminate the current application.
I've tried all possible solutions to stop this, my EVE Voice is already disabled a while ago. It isn't the solution, it's a bug within EVE causing it which can only be solved by patching.
I forgotten about the command + alt + shift + escape, but if it does anything I'm unsure. If I'm willing to force my computer into a crash again I'll give it a go and try get logs on it. |
Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
|
Posted - 2014.02.06 19:09:00 -
[68] - Quote
nhouse123 wrote:Please get this fixed. My training queue is inactive for the first time in 2 years. Everyone on these forums seems to be getting the exact same issue on the same type of hardware since the same patch. Come on ccp if it is never going to get fixed tell us now so we can cancel subscription.
Just put through a petition when it gets fixed and you will get all your SP refunded. I've had an issue a long while ago, and got SP reimbursement.
SP isn't the issue here, it's our game being unaccessable. And getting game time back would also be allowed for this. |
Caelum Sky
Center for Advanced Studies Gallente Federation
1
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Posted - 2014.02.06 19:13:00 -
[69] - Quote
Yeah the latest patch didn't help.
Are we all using the 9400M graphic card? Mid-
As per mac logins, it won't have dropped because we were logged in, like many of us stated, we could hear the background noise/music but unable to see anything or do anything, it's just froze up.
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kloktar
Ministry of War Amarr Empire
0
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Posted - 2014.02.06 19:16:00 -
[70] - Quote
Frustrating on so many levels, It can't be that hard to replicate in house surely?
Any form of update from CCP would be most welcome at this time. |
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Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
|
Posted - 2014.02.06 19:41:00 -
[71] - Quote
kloktar wrote:Frustrating on so many levels, It can't be that hard to replicate in house surely?
Any form of update from CCP would be most welcome at this time.
I can replicate it instantly. I just need to undock from Amarr station...
Maybe if I can somehow obtain logs while my client crashes I can post it here for CCP.
I'll give it a go. |
Boogie Jones
Hoover Inc. Black Legion.
78
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Posted - 2014.02.06 20:04:00 -
[72] - Quote
I'm using the same 2009 9400M 256, 4GB ram system. I'm running 10.6.8 still and this problem has been around for awhile for me. But I only seem to encounter it on POS grids. Even with everything unchecked, brackets off and lows as I can get everything to go, it still pops up from time to time. Screen flickers, glitches out and I eventually have to force quit. Hasn't been as frequent until recently. I can log in and play but I'm cringing and crossing my fingers when we warp to a tower. Makes bridging out or fighting on towers nearly impossible. CptBen: this was the rare nice CptBen, ill probably be back later and boogie will agravate me and ill call you all scrubs |
Toyo Hanzo
Screaming Hayabusa
0
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Posted - 2014.02.06 21:14:00 -
[73] - Quote
Just want to add that when I launch EVE in windowed mode and minimize the window the screen still flickers when the character selection screen opens. About 15-20 seconds after the character selection screen appears the whole computer freezes. Again, this is happening in full screen mode, window mode while open, and window mode while minimized.
Not sure if this is helpful or not. |
Olivia Hume
Hoover Inc. Black Legion.
7
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Posted - 2014.02.06 22:39:00 -
[74] - Quote
I am getting the black screen instead of the character selection too. Here's what I get when the error occur:
06/02/2014 22:13:14kernelNVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error 06/02/2014 22:13:14kernel00000069 06/02/2014 22:13:14kernelNVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 06/02/2014 22:13:14kernel0000006e 06/02/2014 22:13:14kernel00200000 00008297 00000474 00000010 06/02/2014 22:13:14kernel0000047e 00000f04 00000000 00000012 06/02/2014 22:13:14kernel00000000 00000000 00000403 06/02/2014 22:13:14kernel00000010 00000000 06/02/2014 22:13:14kernelNVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 06/02/2014 22:13:14kernel0000006e 06/02/2014 22:13:14kernel00200000 00008297 00000474 00000010 06/02/2014 22:13:14kernel0000047e 00000f04 00000000 00000012 06/02/2014 22:13:14kernel00000000 00000000 00000601 06/02/2014 22:13:14kernel00000010 00000000 06/02/2014 22:13:14kernelNVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 06/02/2014 22:13:14kernel0000006e 06/02/2014 22:13:14kernel00200000 00008297 00000474 00000010 06/02/2014 22:13:14kernel0000047e 00000f04 3f800000 00000012 06/02/2014 22:13:14kernel00000000 00000000 00000611 06/02/2014 22:13:14kernel00000010 00000000 06/02/2014 22:13:21loginwindow[34]Application hardKill returned -600 |
Beatriz Viterbo
La Comarca
0
|
Posted - 2014.02.07 00:07:00 -
[75] - Quote
The game starts up fine. Then, usually after 15-30 min. I get the flicker followed by the crash, although I'm able to force quit without rebooting. Always at the station so far (windowed mode). I'm also on 9400M (this seems suspicious). 2 GB RAM, OS 10.9.1. |
DeadEyePete
24th Imperial Crusade Amarr Empire
0
|
Posted - 2014.02.07 03:44:00 -
[76] - Quote
Still happening after todays update, running windowed mode, game starts fine, after running for an hour or two, the game flashes then freezes not only the Eve client but the whole Mac UI, I can't click on anything, thankfully command, alt, shift, esc kills the Eve client and the Mac UI returns back to normal. Happened one time in a wormhole scouting enemy POS, and the other in fleet warping to battle, when interestingly although the UI was completely frozen it seems like the game was still running in the background, and I could hear fleet fc talking on eve voice. This is running on Macbook Pro 13 inch 4 GB NVIDIA GeForce 320M |
delling kessel
Red Federation RvB - RED Federation
0
|
Posted - 2014.02.07 06:39:00 -
[77] - Quote
I too am having this issue.. I am running mavericks on a 2009 macbook pro with the NVIDIA 9400m 256mb. I can get in the game and i don't have problems until i get around other ships. I found a temporary fix by hiding all the brackets. But i did still get the flicker freeze it just happened less often. My client worked fine 2 days ago.. All my graphics settings are on the lowest settings too. So my mac should be able to run eve still. |
Caelum Sky
Center for Advanced Studies Gallente Federation
1
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Posted - 2014.02.07 07:18:00 -
[78] - Quote
I have a fix for black-out character selection screen, albeit a temporary and superficial one. Once you reach the blacked character selection screen, try to click on the empty character slot(s), It's easy for me since I only have one character, once you do you will be directed to the character creation screen which is fully functional and visible, after that is just simply cancel your character creation and Voil+á! regular visible character selection screen, and you can go into the game, no problem!! But...
If your character was in a docking station, DO NOT undock, as soon as you do, once the game renders in the textures it will crash. So... well, at least you can get the SP training going.
For the Mac users who can't command + tab your way out of the game try command + control + power button (don't hold down the button), it's the forced restart, wait a bit, it will restart.
For developer: maybe the fact we can see the character creation screen and for some reason also able to correct the blacked out screen has something to do with the bug? Also, back when I was playing Diablo 3, mac NVIDIA 9400m users get much better frame rate when play the game with Boot camp on Windows, when in native apple program is just unplayable. Blizzard patched it up. Could it be the same thing? http://us.battle.net/d3/en/forum/topic/5638004473
I am spitballing because I am desperate. Please help. |
King Zora
XII Legion
0
|
Posted - 2014.02.07 08:43:00 -
[79] - Quote
I am experiencing the exact same black screen issue. I'm running Mac OS X 10.8.5 on an iMac 21.5-inch late 2009 3.06 GHz Intel Core 2 Duo w/ 4 GB 1067 MHz RAM and a NVIDIA GeForce 9400 256 MB graphics card. Here is the log from the Console (you can see I was able to Command-Option-Escape from the totally black character selection screen, although pressing enter/return on it does work the screen remains black so I figured this was enough):
2/7/14 3:33:46.119 AM com.apple.launchd.peruser.502[143]: ([0x0-0x65065].com.ccpgames.eveonline[539]) Exited: Terminated: 15 2/7/14 3:33:54.048 AM WindowServer[96]: Display 0x4272f00 captured by conn 0x12647 2/7/14 3:33:54.048 AM WindowServer[96]: Display 0x2a6823c1 captured by conn 0x12647 2/7/14 3:33:54.718 AM coreaudiod[191]: Disabled automatic stack shots because audio IO is active 2/7/14 3:34:13.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error 2/7/14 3:34:13.000 AM kernel[0]: IOVendorGLContext::ReportGPURestart 2/7/14 3:34:13.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 2/7/14 3:34:13.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 2/7/14 3:34:13.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 2/7/14 3:34:13.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 2/7/14 3:34:13.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 2/7/14 3:34:13.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error 2/7/14 3:34:13.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error GǪ (more of the same) 2/7/14 3:34:19.737 AM coreservicesd[59]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyFrontApplicationPresentationModeChanged to notificationID=303 2/7/14 3:34:19.749 AM coreaudiod[191]: Enabled automatic stack shots because audio IO is inactive 2/7/14 3:34:19.772 AM WindowServer[96]: Display 0x2a6823c1 released by conn 0x12647 2/7/14 3:34:20.024 AM WindowServer[96]: Display 0x4272f00 released by conn 0x12647 2/7/14 3:34:22.735 AM loginwindow[41]: Application hardKill returned -600
I would very much like to know if my computer becomes officially unsupported by CCP as soon as possible. I really do not want to buy a new computer but I will if y'all officially give up on solving this problem and that's what it takes. Is there any other way I can update my training queue other than installing EVE on a computer that works? |
SCIACARL MARTE
Regnum-Irae Yulai Federation
8
|
Posted - 2014.02.07 10:06:00 -
[80] - Quote
Seem the problem been resolved!
Clear all cache file on client. Clear all settings. Deleted all overview setting.
Restart client with all video setting to max.
Lower video setting to your choice
From now never freezed. |
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Rudazara
Sigillum Militum Xpisti Black Legion.
1
|
Posted - 2014.02.07 10:33:00 -
[81] - Quote
SCIACARL MARTE wrote:Seem the problem been resolved!
Clear all cache file on client. Clear all settings. Deleted all overview setting.
Restart client with all video setting to max.
Lower video setting to your choice
From now never freezed.
Does not resolve the issue on my end. I have done all that and even reinstalled. Used noob overviews as well. |
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CCP Snorlax
C C P C C P Alliance
406
|
Posted - 2014.02.07 13:12:00 -
[82] - Quote
King Zora wrote:I am experiencing the exact same black screen issue. I'm running Mac OS X 10.8.5 on an iMac 21.5-inch late 2009 3.06 GHz Intel Core 2 Duo w/ 4 GB 1067 MHz RAM and a NVIDIA GeForce 9400 256 MB graphics card. Here is the log
...
I would very much like to know if my computer becomes officially unsupported by CCP as soon as possible. I really do not want to buy a new computer but I will if y'all officially give up on solving this problem and that's what it takes. Is there any other way I can update my training queue other than installing EVE on a computer that works? The GeForce 9400m is technically below our minspec (see http://www.eveonline.com/faq/client-system-requirements/) so it might be time to get a new computer.
We haven't given up on this yet, but so far we've been unable to repro this issue and we no longer have working Macs that fit your specs. The only changes to low level graphics code in Rubicon 1.1 have been to address crashes (or work around driver crashes) so we can't simply revert those - we have to find solutions that work on all the different configs out there.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Meita Way
My Hat is Made of LOVE
94
|
Posted - 2014.02.07 13:47:00 -
[83] - Quote
CCP Snorlax wrote:King Zora wrote:I am experiencing the exact same black screen issue. I'm running Mac OS X 10.8.5 on an iMac 21.5-inch late 2009 3.06 GHz Intel Core 2 Duo w/ 4 GB 1067 MHz RAM and a NVIDIA GeForce 9400 256 MB graphics card. Here is the log
...
I would very much like to know if my computer becomes officially unsupported by CCP as soon as possible. I really do not want to buy a new computer but I will if y'all officially give up on solving this problem and that's what it takes. Is there any other way I can update my training queue other than installing EVE on a computer that works? The GeForce 9400m is technically below our minspec (see http://www.eveonline.com/faq/client-system-requirements/) so it might be time to get a new computer. We haven't given up on this yet, but so far we've been unable to repro this issue and we no longer have working Macs that fit your specs. The only changes to low level graphics code in Rubicon 1.1 have been to address crashes (or work around driver crashes) so we can't simply revert those - we have to find solutions that work on all the different configs out there.
I'm on an 320m with the exact same problem. |
Olivia Hume
Hoover Inc. Black Legion.
7
|
Posted - 2014.02.07 14:30:00 -
[84] - Quote
is the GeForce 9600M GT still supported?
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Tandulan
Marche au Supplice Rolling The Dice
0
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Posted - 2014.02.07 15:07:00 -
[85] - Quote
I believe this was mentioned earlier, but to confirm. My main character locks up about 30 secs after undocking. A newbie char I created for fun works fine. Running mac with geForce 9400 video card. Seems odd it works with on character and not another. |
King Zora
XII Legion
0
|
Posted - 2014.02.07 16:18:00 -
[86] - Quote
CCP Snorlax wrote:King Zora wrote:I am experiencing the exact same black screen issue. I'm running Mac OS X 10.8.5 on an iMac 21.5-inch late 2009 3.06 GHz Intel Core 2 Duo w/ 4 GB 1067 MHz RAM and a NVIDIA GeForce 9400 256 MB graphics card. Here is the log
...
I would very much like to know if my computer becomes officially unsupported by CCP as soon as possible. I really do not want to buy a new computer but I will if y'all officially give up on solving this problem and that's what it takes. Is there any other way I can update my training queue other than installing EVE on a computer that works? The GeForce 9400m is technically below our minspec (see http://www.eveonline.com/faq/client-system-requirements/) so it might be time to get a new computer. We haven't given up on this yet, but so far we've been unable to repro this issue and we no longer have working Macs that fit your specs. The only changes to low level graphics code in Rubicon 1.1 have been to address crashes (or work around driver crashes) so we can't simply revert those - we have to find solutions that work on all the different configs out there.
Roger that, I hope there's a fix for this either way (especially since at least some people with newer Mac boxes seem to be having the same trouble) but I appreciate the info. When I read 2009 back to myself and realized it is 2014 I kind of thought it might be time. The plus side is when I do get the new machine I can let my girlfriend use this one. Who knows, maybe she'll play some Counter-Strike or something with me (sadly there's no hope for EVE, she's just not a hardcore gamer). |
Trebor Daehdoow
Dirt Nap Squad Dirt Nap Squad.
3268
|
Posted - 2014.02.07 16:42:00 -
[87] - Quote
The UI freeze issue seems to be unrelated to the graphics configuration. I have gotten it on a Mid 2012 Retina MBP, as well as an earlier MBP, both running 10.9.x, running the EVE Mac client in windowed mode.
All I have to do to repro the issue is load up the client, park my ass in space or in a station, and wait. Sometimes a little, sometimes hours, but eventually the UI will lock up.
IIRC Activity Monitor shows that the app is doing a significant amount of work, so my guess is that it's repeatedly rendering the same frame. Like any honest politician, "My door is always open, and my hand is always out" |
Toyo Hanzo
Screaming Hayabusa
0
|
Posted - 2014.02.07 17:06:00 -
[88] - Quote
Tandulan wrote:I believe this was mentioned earlier, but to confirm. My main character locks up about 30 secs after undocking. A newbie char I created for fun works fine. Running mac with geForce 9400 video card. Seems odd it works with on character and not another.
I'm experiencing the same. Only one account is locking up while the other is working fine. |
Dux Bellorium
Systems High Guard
0
|
Posted - 2014.02.07 18:59:00 -
[89] - Quote
I can get it to hard crash every time (locks up whole computer) simply by opening up the star map.
It's has also done it once when opening the in game browser window.
It's been happening to me since this past Monday, 2/3/14.
So far no trouble logging in and no crashes (at this point) while warping or undocking. If I open the star map. It flickers a couple of times and then crashes like everyone said. You can't do anything but hear music, etc. Apps like TeamSpeak continue to work in the background. Was not able to use keyboard commands to force quit.
Have been playing almost a year with no issues like this. Yes, the machine is old, but worked fine until Rubicon 1.1x. Something changed at that point. I would go back and look into what changed.
Yes, it's time for a new computer (which I wish I could pay for with isk!), however it was running fine until the last major patch. Cashed again this morning as soon as I opened the star map after 2/7/14 patch.
15" MacBookPro (Late 2008) 4GB Ram NVIDIA 9400M 256 MB OSX 10.7.5
I do appreciate all you are doing to resolve this. I'm a new FC and vary wary of taking any fleets out until this is fixed. Hope you can find what changed.
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Poopy Kiss
Inside out. The Sayyid Militia
0
|
Posted - 2014.02.07 20:09:00 -
[90] - Quote
Same problem here, worked until about a week ago now black screen and flickering mouse. I've tried all the normal stuff and am still stuck hoping to see a fix soon.
Here's my specs:
Processor 2.26 GHz Intel Core 2 Duo Graphics NVIDIA GeForce 9400M 256 MB Software OS X 10.9.1 (13B42) |
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