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Kindakrof
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Posted - 2006.06.15 14:47:00 -
[1]
This is a question. I'm asking if it's likely for me to get my shiny raven reimbursed. If you're not interested in answering then leave now.
I've just lost my raven due to some sort of crash on my computer. As i was easily killing off the final spawn in a lvl 4 mission everything on my screen stopped for at least 20 seconds. I tried minmizing EVE and opening it up again but then it just appeared as (Not responding). Afraid that i might lose my brand spankin' new raven i tried to terminate the program. ctrl+alt+del and end program on EVE. The usual option "end now" or "Cancel" pops up and i press End now and wait.... for another 10-20 seconds nothing happens so i try again and again and again and nothing.
I just restarted my computer. Pretty sure that i would have survived seeing that there were no scramblers in the mission and i had 4 active hardners specially set up for this mission. They alone can tank the spawn for around 4 minutes. Let alone if i activate my booster. Logging in pretty confident in my Raven still being there i get a kick in the face. Seeing my pod warp to the poor can.
Once before a friend of mine lost his ship because his mouse stopped working... He got it reimbursed. I filed a petition and explained everything. Now i'm waiting for a reply.
I'm pretty stressed on this now so can anyone tell me if it's likely for me to get my raven back? --- --- ---
my sig is pr0 Thanks for the lemon |
drapo
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Posted - 2006.06.15 15:21:00 -
[2]
Edited by: drapo on 15/06/2006 15:22:42 Edited by: drapo on 15/06/2006 15:22:12 Certainly, nobody but CCP staff can really predict an accurate percentage possibility that you'll get it back.
Seems to me that they reimburse for their lags/mistakes/bugs rather promptly (took me four days to get a cruiser back, and it didn't have any of the lost modules). As for user malfunctions, it isn't clear to me how they could decide whether it is just a person who is losing a battle that just wants a free ship...But, I'm sure they have a way.
good luck!
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Kolatha
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Posted - 2006.06.16 06:55:00 -
[3]
Not sure what your chance of reimbursement is.
But you can minimise the end process delay by getting rid of the inbuilt process explorer and replacing it with the sysinternals version, found here
It does a better job of killing those hung processes.
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vile56
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Posted - 2006.06.16 10:36:00 -
[4]
this happened to a gang of 5, we were flying lowsec looking for people to kill. all of us locked up,(same thing )no escape no ctrl q nothing worked save reboot. all of us lost ships+pods. we petitioned never got anything back.
so it dont look good for u tbh
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Kindakrof
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Posted - 2006.06.16 21:38:00 -
[5]
Originally by: vile56 this happened to a gang of 5, we were flying lowsec looking for people to kill. all of us locked up,(same thing )no escape no ctrl q nothing worked save reboot. all of us lost ships+pods. we petitioned never got anything back.
so it dont look good for u tbh
But this is defenately some client error. EVE was the only thing that stopped. --- --- ---
my sig is pr0 Thanks for the lemon |
D'onryu Shoqui
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Posted - 2006.06.16 21:54:00 -
[6]
happened to me around 5 times in the last 3months (i didnt lose any ships due to it) but i seriously doubt you will get a refund over it.
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Kitty O'Shay
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Posted - 2006.06.16 23:55:00 -
[7]
Lost a Prophecy while out ratting (basis for my sig). Check your logs, and if it shows the rest of the battle, there's a good chance you won't get reimbursed.
After having my screen lock up for about 20 seconds, then all the damage show at once, I checked the logs. Everything was there being faithfully recorded while the screen was frozen.
I petitioned, but cancelled it after 4 days, because I'd rather have kept the ins. money after that, and with the logs recording, I doubt a GM would see any lag.
If you do petition, it'll take probably two weeks to get a response. --
Carebear > Why'd you do that? I just got that ship! Pirate > I just got that ammo, do you hear me whining? |
D'onryu Shoqui
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Posted - 2006.06.17 00:13:00 -
[8]
Quote: I petitioned, but cancelled it after 4 days, because I'd rather have kept the ins. money after that, and with the logs recording, I doubt a GM would see any lag.
GM's dont take insurance money? i once lost an apoc to an exploit and was given my ship back and still had the insurance isk
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Kitty O'Shay
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Posted - 2006.06.17 00:36:00 -
[9]
Originally by: D'onryu Shoqui
Quote: I petitioned, but cancelled it after 4 days, because I'd rather have kept the ins. money after that, and with the logs recording, I doubt a GM would see any lag.
GM's dont take insurance money? i once lost an apoc to an exploit and was given my ship back and still had the insurance isk
I had a Vexor returned (in March, I think) and they took back the insurance payout. The returned ship was still covered. There is no free isk. --
Carebear > Why'd you do that? I just got that ship! Pirate > I just got that ammo, do you hear me whining? |
Aeaus
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Posted - 2006.06.17 02:43:00 -
[10]
Originally by: D'onryu Shoqui
Quote: I petitioned, but cancelled it after 4 days, because I'd rather have kept the ins. money after that, and with the logs recording, I doubt a GM would see any lag.
GM's dont take insurance money? i once lost an apoc to an exploit and was given my ship back and still had the insurance isk
They do, I once filed a reinbursement petition and was asked by the GM to put the money gained from insurance back into my account.
My Guides (Recomended Reading) |
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Sabine Borgia
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Posted - 2006.06.18 10:06:00 -
[11]
well when i had that freeze last i pluged asap the modem out with no respond from modem game is stoped ship flys safe and shoudla wait you when log back but make sure you kill evrytime at beginn of mission weber and scramblers
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Mainreh Rhonaki
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Posted - 2006.06.18 10:33:00 -
[12]
Edited by: Mainreh Rhonaki on 18/06/2006 10:34:08
Originally by: Kindakrof I've just lost my raven due to some sort of crash on my computer. As i was easily killing off the final spawn in a lvl 4 mission everything on my screen stopped for at least 20 seconds. I tried minmizing EVE and opening it up again but then it just appeared as (Not responding). Afraid that i might lose my brand spankin' new raven i tried to terminate the program. ctrl+alt+del and end program on EVE. The usual option "end now" or "Cancel" pops up and i press End now and wait.... for another 10-20 seconds nothing happens so i try again and again and again and nothing.
I ran missions yesterday and had this behaviour twice in the same evening. Never had it before. Both times what seems to happen is that the client leaks memory. When I killed it, my client was 500 MBs VM size. It arrives at a certain point where this leakage seems to lock up the client. When you kill it, windows gets into a frenzy freeing the allocated memory. Depending on your version, this may lock your whole machine, or it may just slow it down. On my AMD, the MMU is on the CPU chip, so deallocation occurs at full CPU clock (more or less) but I imagine an Intel w MMU on the mobo, what took my machine 15 seconds may well take 1.5-2 minutes.
What mission were you running? This was the first time I was running Worlds Collide. Maybe that is somehow relevant?
I would petition on grounds that this is likely a client bug.
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corroded
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Posted - 2006.06.18 11:07:00 -
[13]
I seems to be having similar probs as well lately. Just freezes up the comp, ctrl-alt-del doesnt work, mouse moves, but thats all. Always have to reboot, and hope my ship is still there.
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Arleonenis
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Posted - 2006.06.18 15:51:00 -
[14]
I would say that chance are pretty low.
From my experience (unpleasant one) with reimbursement i may say that ccp logs arent very accurate and detailed, so on they logs they would have something like: than and than you logged than and than you was destroyed, so they wouldnt know if you was losing and restarted computer or you actually crashed... i know reseting comp when losing is a baaad idea but its most likely "reason" they would tell you about not giving you ship and mods back
Balance in EVE |
Insomnium
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Posted - 2006.06.18 16:46:00 -
[15]
Something similar happened to my friend and TBH it's just a pain to get your ship back. If you had it insured fully then don't even bother cause it's not worth it. First off if you spent any of the insurance money, they'll ask that you replace it into your wallet. So you're better off just buying a new one with the money. ------------------------------------ If you define cowardice as running away at the first sign of danger, screaming and tripping and begging for mercy, then yes, Mr. Brave man, I guess I'm a coward |
vile56
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Posted - 2006.06.18 21:45:00 -
[16]
Originally by: Kindakrof
Originally by: vile56 this happened to a gang of 5, we were flying lowsec looking for people to kill. all of us locked up,(same thing )no escape no ctrl q nothing worked save reboot. all of us lost ships+pods. we petitioned never got anything back.
so it dont look good for u tbh
But this is defenately some client error. EVE was the only thing that stopped.
it happened to 5 different people at the same time, not me running 5 accnts 1 lives up north 2 live in south and 2 in the uk.
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chiXu1
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Posted - 2006.06.19 02:06:00 -
[17]
I've noticed these lock ups happening more often over the last month or two. 9/10 it's during a mission and i seriously doubt it's my system, it's more than capable of running eve.
Also, two corp mates lost their ravens on lvl 4 missions due to the exact same lock up in different systems earlier today.
has there been any sort of formal notice by CCP regarding these lock ups?
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Yeux Gris
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Posted - 2006.06.19 02:19:00 -
[18]
took me almost two weeks to get ba ck a ship due to a ctd :)
worth the wait considering what i losted. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Yeah so what its sad but who cares? |
Annya Avishnaya
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Posted - 2006.06.19 02:25:00 -
[19]
I've had this happen to me too just a few days ago too. I was just finishing Intercept the Saboteurs level 4, on the last enocounter with i think 4 or 5 of them little scrambling frigs left(fighting the ebil ebil minmater ) I was at 1/3rd cap with my 4 hards going and just turned on my booster to top up my shields and the client locks up. I think alright, no biggie, i'll have full shields for a while and 4 frigs can't possibly take me down before this clears up. A minute later I start to worry. ctrl+alt+del->end program. program is not responding. no kidding. end now. uhm....nothing happing. repeat above steps. still nothing. try it for another minute. start panicing. feck! turn off the power. that was the longest. time. ever. it took my comp to reboot. log in. oh hell. an evemail. oh hell. that's my pod. *read killmail* oh feck my gistii XL booster *whimper as I fill out petition* if it was just the ship I wouldn't bother, but damnit that a lot of ISK to loose for something that isn't even my fault. now all I can do is hope. _________________________
Originally by: Treelox
Originally by: mergblue open door. Step outside.
hell no its hot outside, besides jesus kills kittens and puppies when u afk jump in eve.
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Mabari
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Posted - 2006.06.19 14:38:00 -
[20]
I don't know about the reimbursement.
but my system seems to lock up client side since the latest patch. Not sure how to solve the problem yet. But i did loose a load of drones this way. (somehow the npc keep shooting my drones while i am not there?)
greets Mabari
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Kindakrof
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Posted - 2006.06.20 00:23:00 -
[21]
Originally by: Mainreh Rhonaki Edited by: Mainreh Rhonaki on 18/06/2006 10:34:08
Originally by: Kindakrof ...
I ran missions yesterday and had this behaviour twice in the same evening. Never had it before. Both times what seems to happen is that the client leaks memory. When I killed it, my client was 500 MBs VM size. It arrives at a certain point where this leakage seems to lock up the client. When you kill it, windows gets into a frenzy freeing the allocated memory. Depending on your version, this may lock your whole machine, or it may just slow it down. On my AMD, the MMU is on the CPU chip, so deallocation occurs at full CPU clock (more or less) but I imagine an Intel w MMU on the mobo, what took my machine 15 seconds may well take 1.5-2 minutes.
What mission were you running? This was the first time I was running Worlds Collide. Maybe that is somehow relevant?
I would petition on grounds that this is likely a client bug.
It was some easy 5 spawn mission. Had finished all the first 4 spawns easily. But then 5th spawn i crash. Was tanking it **** easy. --- --- ---
my sig is pr0 Thanks for the lemon |
Henry Bessemer
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Posted - 2006.06.20 07:07:00 -
[22]
I had a similar problem. Was running a Serpentis 3/10 Complex when my screen locked up. Couldn't ctrl-alt-del, alt-esc, ctrl-q, or anything. Had to reboot manually.
Fortunately, I had just manually flown my ship away from the combat so when I logged back in, my 40 mil ISK Rifter was intact, albeit so far away from where I had been that nothing showed in the overview and I had to use the scanner to get back.
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Miss Overlord
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Posted - 2006.06.20 07:20:00 -
[23]
laggy missions leading to losses is still a big issue tho the reimbursement rate has been quoted around a 20% success level. Not a good sign only fly what u can afford to loose
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Peekster
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Posted - 2006.06.20 09:47:00 -
[24]
This has happened far to often to me, luckily i have not lost lost anything to a mission yet, but when you are on a lvl 4 mission last thing you want to get is the not responding screen. I have lost a thorax in a bit of pvp to this though, that was near 2 months ago and am still yet to get a reply (i dont old much hope tbh)But i got the not responding rubbish to log back in and see my pod smiling back. it is lucky that i have mates there or my pod would have be killed to
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Torze
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Posted - 2006.06.20 22:48:00 -
[25]
I have had a similar things happen to me and did get reimbursed....however, it took nearly 3 weeks for the reimbursement.
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