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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Skelee VI
Wraithguard. Dirt Nap Squad.
46
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Posted - 2014.07.18 13:27:00 -
[1] - Quote
it would be nice if CPP had proper customer service people not snobby know it all GM's. In my business customers rule that way you don't lose them. I would venture that Eve is losing more old die hard fans, the ones that put lots money into keeping people at CPP employed. |
Danika Princip
Freelance Economics Astrological resources Tactical Narcotics Team
2826
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Posted - 2014.07.18 19:48:00 -
[2] - Quote
Post your lossmail |
ShahFluffers
Ice Fire Warriors Late Night Alliance
5735
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Posted - 2014.07.18 22:22:00 -
[3] - Quote
When I was running a restaurant we had a saying, "the customer THINKS they are right... educate them."
Methinks you just do not like the answer you got and/or can't wrap your head around why your preconcieved notions of the world are not being satisfied.
I am also not seeing an idea or propsal here... just a rant. Change isn't bad, but it isn't always good. Sometimes, the oldest and most simple of things can be the most elegant and effective.
"How did you veterans start?" |
Benny Ohu
Chaotic Tranquility
3611
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Posted - 2014.07.19 15:13:00 -
[4] - Quote
Skelee VI wrote:it would be nice if CPP had proper customer service people not snobby know it all GM's. ccp already have proper customer service GMs, and they're not snobby know-it-alls
so problem solved! thanks csm |
Nariya Kentaya
Phoenix funds
1464
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Posted - 2014.07.20 07:13:00 -
[5] - Quote
Skelee VI wrote:it would be nice if CPP had proper customer service people not snobby know it all GM's. In my business customers rule that way you don't lose them. I would venture that Eve is losing more old die hard fans, the ones that put lots money into keeping people at CPP employed. Heres reality, and how it functions in any business that actually gives a damn about being around in 10 years.
Customers dont rule, customers dont know anything, customers are idiots. You nod and smile, correct them when they are blatantly wrong (because doing otherwise will have them coming back and blaming YOU for the screwups they do because you said they were "right"), and when they get pissy about your decisions, you remind them knowing more about the subject than them is your job, and they can either listen to what you say, or go do/buy/make whatever it is they want/need on their own, and laugh as they fail miserably.
More on topic, just because people whine doesnt mean CCP should throw all integrity or consistency with how they write and follow their rules out the window to "appease" the crybabies. If someone has a problem they want solved, they are free to do it within CCP's existing ruleset. In this the GM's do fine, they follow the rules to the letter, to the best of their ability.
Of course, the hilarious part of this whole thing is you think spending massive amounts of money on "real Customer Service" would change the outcome of anything, since customer service would still have to go to the GM's who would go to whatever relevant head of whatever they need to clarify for (if their is even anything to clarify) just to tell the pointless Customer Service representative that they need to parrot the response the GM would have given anyways. |
Pheusia
Vanishing Point. The Initiative.
99
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Posted - 2014.07.20 08:27:00 -
[6] - Quote
Skelee VI wrote:it would be nice if CPP had proper customer service people not snobby know it all GM's. In my business customers rule that way you don't lose them. I would venture that Eve is losing more old die hard fans, the ones that put lots money into keeping people at CPP employed.
So which game mechanic did you learn about this week? |
corebloodbrothers
Volition Cult The Volition Cult
609
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Posted - 2014.07.21 10:44:00 -
[7] - Quote
Skelee, your post is a bit sketchy, so its hard for people to identify or help. Now it yells to me your frustrated but i cant help you since we dont know the content |
S3ND3TH
Czerka.
1
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Posted - 2014.07.22 18:12:00 -
[8] - Quote
Why would they do that when this way they can just blow you off if there is a major problem? In game issues I can understand being handled through petitions, but major stuff they don't want to actually deal with. I had a character stolen off of one of my accounts and all I was told is that nothing can be done. Missing character, sorry nothing we can do, won't even tell you how. Contact corporate and they just tell you to file a petition so that they can ignore you. The bottom line is they won't do it because they don't have to. They don't really care about you or your problems. They just want you to keep playing, I mean paying. You leave and there are others in line behind you. It's not how it should be but that's how it is. |
Skelee VI
Wraithguard. Dirt Nap Squad.
46
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Posted - 2014.07.24 19:39:00 -
[9] - Quote
I like how eveybody on here thinks for me? What are you goon pets :) I actually got my one ship back. I just don't like the way they communicate when you send a petition. "According to eula .. blah blah" same thing everytime. |
ShahFluffers
Ice Fire Warriors Late Night Alliance
5773
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Posted - 2014.07.24 23:14:00 -
[10] - Quote
To be fair... your OP smacked of ranting and that never goes over well on the forums here.
Oh well... it has been resolved so there is no point in chewing you out further.
But I will say this for future reference: In low-sec any offensive mod, weapon or not, will cause gate guns to shoot if you use them first. Even if you use them "defensively." People who operate mostly null-sec (such as you) sometimes forget that.
Fly dangerously. Change isn't bad, but it isn't always good. Sometimes, the oldest and most simple of things can be the most elegant and effective.
"How did you veterans start?" |
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Valkin Mordirc
Caldari Provisions Caldari State
39
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Posted - 2014.07.30 23:33:00 -
[11] - Quote
I would personally say the yes, CCP Customer Service/support tickets, needs a bit of a touch up. However I also believe that this post if you want it to be effective, to be constructed critically, and professionally, otherwise you will get troll comments because you made yourself available by S***posting.
Psychotic Monk for CSM9 |
dark heartt
Caldari Provisions Caldari State
507
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Posted - 2014.08.02 02:57:00 -
[12] - Quote
Skelee VI wrote:In my business customers rule that way you don't lose them.
If I had a dollar for every time some customer was wrong, I'd not have to work. Good customer service doesn't mean giving in to stupid demands.
I'm glad you got your **** back though. That's nice. Bienator II: "You can identify eve players by looking at their cars. Since they don't drive what they can't afford to lose." I play in highsec. |
Lucas Kell
Internet Terrorists SpaceMonkey's Alliance
3998
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Posted - 2014.08.02 11:30:00 -
[13] - Quote
Wait, this rage was over a stealth bomber? lol "CCP GIEF BACK MY POCKET CHANGE NAOW!!!!" The Indecisive Noob - EVE fan blog. Wholesale Trading - The new bulk trading mailing list. Chrysus Industries - Savings made simple!
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Eldwinn
SomeWhat SophiSticateD Shadow Cartel
5
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Posted - 2014.08.04 23:58:00 -
[14] - Quote
Danika Princip wrote:Post your lossmail
lost it. was thinking the same thing. |
Skelee VI
Wraithguard. Dirt Nap Squad.
47
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Posted - 2014.08.12 14:27:00 -
[15] - Quote
lost noobship |
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ISD Dorrim Barstorlode
ISD Community Communications Liaisons
3309
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Posted - 2014.08.12 16:22:00 -
[16] - Quote
Quote:3. Ranting is prohibited.
A rant is a post that is often filled with angry and counterproductive comments. A free exchange of ideas is essential to building a strong sense of community and is helpful in development of the game and community. Rants are disruptive, and incite flaming and trolling. Please post your thoughts in a concise and clear manner while avoiding going off on rambling tangents. Thread closed. ISD Dorrim Barstorlode Captain Community Communication Liaisons (CCLs) Interstellar Services Department |
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