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Author |
Thread Statistics | Show CCP posts - 4 post(s) |
Veelok
Harbingers of Sarrow
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Posted - 2006.07.25 20:15:00 -
[1]
When oh when does the card game ship? :) I know people have been charged and it's almost the end of July like they said when we preordered this, but I wonder if there is an official date. Also, will there be an announcement when they do ship finally? I'd love to have a date I can drool over :)
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Veelok
Harbingers of Sarrow
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Posted - 2006.07.25 20:15:00 -
[2]
When oh when does the card game ship? :) I know people have been charged and it's almost the end of July like they said when we preordered this, but I wonder if there is an official date. Also, will there be an announcement when they do ship finally? I'd love to have a date I can drool over :)
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kieron
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Posted - 2006.07.25 21:33:00 -
[3]
We are hoping to get our delivery of the pre-order sets by the end of the week. It will take a couple days to process the orders, so I am estimating the orders will be shipped within the week. I'll post more information as it comes available, including a ship date.
kieron Community Manager, EVE Online |
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kieron
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Posted - 2006.07.25 21:33:00 -
[4]
We are hoping to get our delivery of the pre-order sets by the end of the week. It will take a couple days to process the orders, so I am estimating the orders will be shipped within the week. I'll post more information as it comes available, including a ship date.
kieron Community Manager, EVE Online |
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Veelok
Harbingers of Sarrow
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Posted - 2006.07.25 21:41:00 -
[5]
Originally by: kieron We are hoping to get our delivery of the pre-order sets by the end of the week. It will take a couple days to process the orders, so I am estimating the orders will be shipped within the week. I'll post more information as it comes available, including a ship date.
You. Rock. Thank you very much, Kieron, for answering this for me :) I cannot wait for this to arrive! :) So then, you get them by the end of the week and then they ship the following week? That's awesome! :)
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Veelok
Harbingers of Sarrow
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Posted - 2006.07.25 21:41:00 -
[6]
Originally by: kieron We are hoping to get our delivery of the pre-order sets by the end of the week. It will take a couple days to process the orders, so I am estimating the orders will be shipped within the week. I'll post more information as it comes available, including a ship date.
You. Rock. Thank you very much, Kieron, for answering this for me :) I cannot wait for this to arrive! :) So then, you get them by the end of the week and then they ship the following week? That's awesome! :)
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Xaltin X'Thall
Amarr
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Posted - 2006.07.25 21:52:00 -
[7]
Originally by: Veelok You. Rock.
Quoted for truth.
I cannot wait to get my set.
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Xaltin X'Thall
Amarr
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Posted - 2006.07.25 21:52:00 -
[8]
Originally by: Veelok You. Rock.
Quoted for truth.
I cannot wait to get my set.
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Malbogia
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Posted - 2006.07.25 22:13:00 -
[9]
Cant wait, you guys rock.
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Malbogia
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Posted - 2006.07.25 22:13:00 -
[10]
Cant wait, you guys rock.
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Thilder Ginhil
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Posted - 2006.07.26 00:25:00 -
[11]
I'm more concerned about the lack of respone regarding my preorder. I preordered a week ago, and even sent one follow-up email, and there's been no confirmation or response sent to my email at all. If customer service won't even acknowledge my email asking about it, who can I contact? If I try to track my order, there's just an empty space under "Status".
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Thilder Ginhil
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Posted - 2006.07.26 00:25:00 -
[12]
I'm more concerned about the lack of respone regarding my preorder. I preordered a week ago, and even sent one follow-up email, and there's been no confirmation or response sent to my email at all. If customer service won't even acknowledge my email asking about it, who can I contact? If I try to track my order, there's just an empty space under "Status".
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Vir Hellnamin
Minmatar
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Posted - 2006.07.26 06:59:00 -
[13]
Originally by: Thilder Ginhil I'm more concerned about the lack of respone regarding my preorder.
This part has been on my worry-list now for about two months.
Too bad that the GM department decided to take the summer vacation just when I had them persuaded to contact EVE Store on this matter that they do not have sent the confirmation, nor have replied to any other mails neiter (not even the password requests).
Then again, some people seem to have their emails working, which means that EVE Store might have fu'ed DNS or something...
Kieron, you would not be kind enough to share wheter EVE Store is part of CCP or just a subsidiary? Or, even contact EVE Store and ask around a bit? -- V.H. |
TuRtLe HeAd
Apocalypse Enterprises
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Posted - 2006.07.26 09:31:00 -
[14]
Not only When , But Where !
100 dollar is alot of money to fork out on a card game, So presumably certain retailers should be selling like other card games. (Vendors such HMV, GAME etc....)
I'd much rather be purchasing a pack every week or so ,and doing swapsies with people than Facing the Wrath of my Girlfreind when I Tell Her I spent best part of 70 pounds on a card game.
So is it being distributed for individual pack sales, if so where will it be going (I only ask because Ive never seen an Eve Game time card in the entire UK)
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Equipment Warehouse
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Posted - 2006.07.26 09:44:00 -
[15]
If you are dreading that, just imaging telling your wife you just bought BOTH CCG packs AND a new sub to EON for the year ... in one fell swoop.
Goodbye $280 (including DHL shipping).
At least the exchange rate is good atm.
EW
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EvilNate
Caldari
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Posted - 2006.07.26 11:34:00 -
[16]
Actually, yes, I ordered, said there was suppose to be a confirmation mail... and it never came.
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Viqer Fell
Minmatar
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Posted - 2006.07.26 20:04:00 -
[17]
Edited by: Viqer Fell on 26/07/2006 20:10:03
Originally by: Equipment Warehouse If you are dreading that, just imaging telling your wife you just bought BOTH CCG packs AND a new sub to EON for the year ... in one fell swoop.
Goodbye $280 (including DHL shipping).
At least the exchange rate is good atm.
EW
LOL and if you live in the UK then try explaining to your wife the unexpected import duty & VAT bill that DHL kindly invoice you for which suddenly increases the price again. (and before you ask yes I got stung when last ordering eve goods via DHL).
There's no damn way I am trusting Royal mail with my cards but goddammed DHL charging me.
Ok have you all being charged btw now? my order is still sat on the shops tracking order but status is blank and doesnt show its been paid or anything?
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Malthros Zenobia
Caldari Independent Navy Reserve Kimotoro Directive
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Posted - 2006.07.27 01:34:00 -
[18]
Originally by: kieron We are hoping to get our delivery of the pre-order sets by the end of the week. It will take a couple days to process the orders, so I am estimating the orders will be shipped within the week. I'll post more information as it comes available, including a ship date.
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Ralle030583
Gallente
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Posted - 2006.07.27 06:22:00 -
[19]
Edited by: Ralle030583 on 27/07/2006 06:22:59
Originally by: kieron We are hoping to get our delivery of the pre-order sets by the end of the week. It will take a couple days to process the orders, so I am estimating the orders will be shipped within the week. I'll post more information as it comes available, including a ship date.
i hope so.. because your store support is *****(better i dont write it) .. sry but i think so... i bought the pre order set and a few other things a month ago.. and nothing happened until now... ok you balanced my kreditcard but thats all... i've written now 3 mails asking when it will be delivered and if you can send the gtc's etc earlyier.... but now answear.. nothing.. until this i thaught the reimbushment of ingame items take long ;-)... one month after order no answear nothing ... and under ordertracking is no status of the order written... hope that one of the sales deparment can answear it seams that mails will be ignored (and i've written the firstover one week before summer holiday)
Greetz a Ralle which is waiting for an answear from sales deparment
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Chuck Tucker
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Posted - 2006.07.28 05:24:00 -
[20]
Edited by: Chuck Tucker on 28/07/2006 05:28:20
Originally by: Ralle030583
i hope so.. because your store support is *****(better i dont write it) ... ... i've written now 3 mails asking when it will be delivered and if you can send the gtc's etc earlyier.... but now answear.. nothing.. one month after order no answear nothing ... and under ordertracking is no status of the order written...
QFT.
Actually, really, thats quite shocking expirience to deal with problems about EVE-store. Wrote to store support many times about my problem with credit card - NOTHING. Wrote to GMs - they said - ask the store support. Wrote even to EON publishers - but they also said its a matter of store support.
Please give us a hint, administration - DOES STORE SUPPORT EVER EXISTED ???
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Viqer Fell
Minmatar
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Posted - 2006.07.28 11:53:00 -
[21]
It's quite possible that the support chaps are on annual leave like a chunk of CCP is. Not making excuses for poor service but it is a possibility
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Chuck Tucker
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Posted - 2006.07.28 16:03:00 -
[22]
Originally by: Viqer Fell It's quite possible that the support chaps are on annual leave like a chunk of CCP is. Not making excuses for poor service but it is a possibility
Sorry to disappoint you, but my issue is about half a year old, and I was tried to contact them many times during that period. Nothing. Zero feedback. Period.
I am sorry to be such an arrogant pr1ck here, coz I do love the game and I do want to spend my money for some cool stuff in the store. But...I humbly suppose that buying real product for real money shouldnt be a lottery. Even in-game petitions works sometimes, at least you finally get something from GMs or in worst case from robomail. But, guys, store is not a game, its a real-real-REAL money involved. How come the support is just zero ? If the store is some other company cooperated with CCP for mutual profit, then, CCP, please, reconsider does it worth to lost reputation and trust through all that mess they created. Probably XXX inet-stores work a way better.
I am really confused here, and have a big mistrust already after all. Can we hear some voice from administration on that ?
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Viqer Fell
Minmatar
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Posted - 2006.07.28 19:29:00 -
[23]
I know they can't be perfect but I've always received replies to my queries and I have bought a fair few things from them. Heh the only gripe I have with them is the fixation with using DHbloodyL.
A courier firm that only delivers between 9am and 5pm Mon - Fri.
Now I know people don't like work but surely I can't be the only working adult in the world. I have to drive 25miles to collect my orders from their depot on a saturday morning along with seemingly half of the North West of England either that or I actually have to book a days holiday from work and camp my doorstep to catch the guy as he drives by and fleetingly attempts to knock quietly on my door.
rant mode off
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kieron
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Posted - 2006.07.28 20:31:00 -
[24]
The cards arrived in Customs today, we will be able to pick them up on Monday. Orders will be processed immediately and all should be shipped out by Wednesday of next week.
kieron Community Manager, EVE Online |
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James Damar
Caldari
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Posted - 2006.07.28 20:33:00 -
[25]
Great news thanks Kieron \o/
Now going on average E-On delivery's I should have them in 3 weeks or so w00t :)
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Angelus X
Reikoku Band of Brothers
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Posted - 2006.07.28 23:08:00 -
[26]
Originally by: Viqer Fell
LOL and if you live in the UK then try explaining to your wife the unexpected import duty & VAT bill that DHL kindly invoice you for which suddenly increases the price again. (and before you ask yes I got stung when last ordering eve goods via DHL).
Can you explain more about this mate? I was interested in purchasing one, maybe two of the CCG boxes, but just how much of an increase in úúú do you have to pay cos of this V&T **** and the DHL delivery? (and is there another option for alternative delivery). -----
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Viqer Fell
Minmatar
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Posted - 2006.07.30 11:05:00 -
[27]
You don't have to be a business person to be an exporter or an importer
As Internet shopping becomes more popular, what is often not understood is that as soon as you hit the return key to purchase a product from another country, then effectively you become an importer and become liable for Duty and VAT payments.
It's not always about the purchasing!
If someone sends you a gift from abroad that is over ú36 in value, you will also be obliged to pay the Duty and VAT unless the person who sent it has agreed to pay it themselves (which CCP understandably doesn't). Likewise, if you are the person sending you need to remember that if you don't take the time to include the proper invoices then your shipment could be held in customs or the person you are sending to may be charged too much Duty and VAT.
The bottom line is
If you are sending goods out of the European Union (EU) you will need to prepare a Customs Invoice and if you are receiving a shipment you need to know that there could be Duties on top that may be billed after the shipment has been delivered.
What is Customs Duty?
Customs duty is a tax charged on goods produced outside the EU. It is controlled by HM Customs & Excise. The purpose of Duty is to keep competition equal and fair and to bring the cost of imported goods up to the same cost as those produced within the EU. Once duty is paid, the goods are in 'free circulation' and can move throughout the EU without restriction.
What is VAT?
Value Added Tax (VAT) a tax normally charged on the supply of goods (and services) made by a VAT registered business. However, imported goods are also subject to VAT. This is to prevent a purchaser gaining an unfair advantage by buying non-EU goods VAT free. This is a lovely way of explaining how the British Government force you to bend over and make you, to quote Deliverance, Squeal like a pig.
Why doesn't Duty & VAT charges included in shipping costs?
These payments are not included in the cost as door-to-door service doesn't include the cost of paying taxes to Customs. It's also very difficult to know what the Duty payment will be as the courier (DHL in CCP's case) ship to a LOT of different countries, each with different Duty and VAT regulations.
What is the rate of Duty? The rate of Duty for any given product should be the same no matter into which EU country they are imported, but may differ depending upon the country of origin. Set annually by the EU, rates run from 1st January to 31st December and are published in a Customs Tariff issued by each EU country. Duty is usually percentage based, and averages between 5-9% with extremes of nil and 85%.
How is the rate determined? Goods are classified using the Customs Tariff in order to arrive at the rate of Duty. The EU uses a ten digit coding and there are approximately 14,000 classifications.
What is the value for Duty?
Customs assess the amount of Duty to be paid based on the declared value of the goods plus the transport costs to the country of destination.
What is the value for VAT?
The value for VAT is the declared value of the goods plus the transport costs to the country of destination plus the customs duty.
Example of Duty calculation
Goods 2 * EvE CCG sets Fictional value of goods ú80 + transport to the UK ú35
Total value for Duty ú115 x 3.5% Duty = Total Duty payable ú4.02
Example of VAT calculation Value of goods ú80 + Transport to the UK ú35 + Duty charges ú4.02
Total value for VAT ú119.02 x 17.5% = Total VAT payable ú20.83
Therefore the total import Duty and VAT charges payable on import of these goods would be ú24.85
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Viqer Fell
Minmatar
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Posted - 2006.07.30 11:09:00 -
[28]
Can anyone confirm if they got billed yet?
I put in the pre-order a long time ago and my order status still is blank although the order is definitely there in the tracking list. If the thing is due to ship by wednesday I would have thought i should have been billed by now.
Would anyone else please confirm if theyre orders are blank or whether they've already been charged?
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cold lazarus
Amarr
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Posted - 2006.07.30 11:35:00 -
[29]
Order is still blank but i am guessing its cos ccp dont even have them in their grubby little hands yet, some customs guy is having his sniffer dog check em out for escaping minmatar slaves i'd imagine . But still no conf mail.
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Karunel
Nuevos Horizontes
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Posted - 2006.07.30 12:17:00 -
[30]
No conf mail here IIRC
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