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Thread Statistics | Show CCP posts - 1 post(s) |
Jabbas55 beadle
The 501st Legion Galactic Skyfleet Empire
0
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Posted - 2014.09.16 19:56:00 -
[1] - Quote
So my friend just made a bran new account, didnt even create a character,
but made the account because he was going to buy a new char that he wanted on the newly plexed account, subscription paid, before log in he bought 26 plex, which to his knowledge he could log on, redeem and use to buy a char, but
once logging in he got this message....
User EVE-SSO-CONNECTION is banned pending investigation Last login: None Number of visits: 0 Reason: EVE Online, EULA Violation
Then hes gone back onto the website to see this: (DOES this mean that he hasnt been billed for it and it has been cancelled and no money has gone anywhere, thats alot of money to mess someone around with. can anyone clarify.
28368105 9/16/2014 5:03:01 PM UTC CreditCard 1 x 28x 30 Day Pilot License Extension -ú409.99 CanceledPayment
Thanks! |
Sibyyl
Gallente Federation
13300
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Posted - 2014.09.16 19:59:00 -
[2] - Quote
Have your friend submit a ticket here: http://community.eveonline.com/support/support-tickets/
It is the best way to reach a GM.. lol rolling on floor.. i would probably be laughing though.. not crying --Pepper the Penguin ~ And when the seasons change, will you stand by me? ~ |
Jabbas55 beadle
The 501st Legion Galactic Skyfleet Empire
0
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Posted - 2014.09.16 20:00:00 -
[3] - Quote
Yea but they dont reply for atleast a week, in previous experiance, just wondered if anyone can shed some light on it |
Tippia
Sunshine and Lollipops
24575
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Posted - 2014.09.16 20:00:00 -
[4] - Quote
No-one here can help you (or him). Use the petition system. GÇ£If you're not willing to fight for what you have in GëívGëí you don't deserve it, and you will lose it.GÇ¥
Get a good start: Newbie skillplan 2.2. |
Unsuccessful At Everything
The Troll Bridge
16821
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Posted - 2014.09.16 20:00:00 -
[5] - Quote
Buying PLEX with a credit card, cancelling the payment, and then trying to hurry up and use/abuse the PLEX before CCP finds out.... is bad mmmkay.
Also, Support ticket > GD.
Since the cessation of their usefulness is imminent, may I appropriate your belongings? |
Jabbas55 beadle
The 501st Legion Galactic Skyfleet Empire
0
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Posted - 2014.09.16 20:05:00 -
[6] - Quote
Didnt cancel the payment, he went onto the management and it said cancelled, but on emails it said the card has had the money taken off,
so there for hes not in the wrong CCP are in the wrong, you cant just take -ú400 away...
Unsuccessful At Everything wrote:Buying PLEX with a credit card, cancelling the payment, and then trying to hurry up and use/abuse the PLEX before CCP finds out.... is bad mmmkay.
Also, Support ticket > GD.
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Sibyyl
Gallente Federation
13306
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Posted - 2014.09.16 20:06:00 -
[7] - Quote
Jabbas55 beadle wrote:Yea but they dont reply for atleast a week, in previous experiance, just wondered if anyone can shed some light on it
Yes your friend may lose the pilot he purchased (I hope the purchase was as per EULA). Since you appear to be excluding a lot of the details it would be impossible for anyone to comment on the situation.
You also can't discuss bans on the forum.
lol rolling on floor.. i would probably be laughing though.. not crying --Pepper the Penguin ~ And when the seasons change, will you stand by me? ~ |
Jabbas55 beadle
The 501st Legion Galactic Skyfleet Empire
0
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Posted - 2014.09.16 20:23:00 -
[8] - Quote
Sibyyl wrote:Jabbas55 beadle wrote:Yea but they dont reply for atleast a week, in previous experiance, just wondered if anyone can shed some light on it Yes your friend may lose the pilot he purchased (I hope the purchase was as per EULA). Since you appear to be excluding a lot of the details it would be impossible for anyone to comment on the situation. You also can't discuss bans on the forum.
dont see how,
1. he made the account 2. he subscribed the account to full 3. he ordered 26 plex 4. he tried to login so he could send the isk to buy a char 5. said hes banned for EULA reasons which wasnt breached, the account had never been logged on before until this point
so yeah pretty messed up.. |
Lothras Andastar
Associated North American Lovers of Dolphins
110
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Posted - 2014.09.16 20:28:00 -
[9] - Quote
He probably got banned in the Bonus Room Debacle. CCP are clever at detecting evading bans. Because the Legacy Code has too much Psssssssssssssssh, nothing will ever get fixed until CCP stop wasting money on failed sparkle MMOs and instead rewrite the entire backend of EvE from scratch. |
Doc Fury
Furious Enterprises
6460
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Posted - 2014.09.16 20:33:00 -
[10] - Quote
/waves hand........
Nope, still banned.
The accumulated filth of all their sex and murder will foam up about their waists and all the ho's and politicians will look up and shout 'Save us!' and I'll look down, and whisper 'Hodor'. |
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Adrie Atticus
The Shadow Plague The Bastion
321
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Posted - 2014.09.16 20:34:00 -
[11] - Quote
0 logins to account and huge amount of plex will most likely get flagged for "stolen card or RMT", raise a ticket. |
Marsha Mallow
1511
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Posted - 2014.09.16 20:34:00 -
[12] - Quote
Jabbas55 beadle wrote:DOES this mean that he hasnt been billed for it and it has been cancelled and no money has gone anywhere, thats alot of money to mess someone around with. can anyone clarify.
28368105 9/16/2014 5:03:01 PM UTC CreditCard 1 x 28x 30 Day Pilot License Extension -ú409.99 CanceledPayment Rather than posting here angrily about the situation, why don't you do the really obvious thing? Have your friend check with his bank whether the payment has been taken from his account.
If it says cancelled on the account management page here chances are the transaction did not clear. In which case you are ranting on his behalf because he missed out on buying a character due to what might be an anti-fraud measure designed to protect players from having their CC details stolen, then used to buy alts to RMT.
Petition it (reasonably), don't screech at the GMs = get answer. DON'T BE RIDICULOUS! |
Jabbas55 beadle
The 501st Legion Galactic Skyfleet Empire
0
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Posted - 2014.09.16 20:36:00 -
[13] - Quote
fair shout :) thanks all
Marsha Mallow wrote:Jabbas55 beadle wrote:DOES this mean that he hasnt been billed for it and it has been cancelled and no money has gone anywhere, thats alot of money to mess someone around with. can anyone clarify.
28368105 9/16/2014 5:03:01 PM UTC CreditCard 1 x 28x 30 Day Pilot License Extension -ú409.99 CanceledPayment Rather than posting here angrily about the situation, why don't you do the really obvious thing? Have your friend check with his bank whether the payment has been taken from his account.If it says cancelled on the account management page here chances are the transaction did not clear. In which case you are ranting on his behalf because he missed out on buying a character due to what might be an anti-fraud measure designed to protect players from having their CC details stolen, then used to buy alts to RMT. Petition it (reasonably), don't screech at the GMs = get answer.
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DaReaper
Net 7 The Last Brigade
963
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Posted - 2014.09.16 20:37:00 -
[14] - Quote
petition, under account management and or bans. you should get a faster response for account issues. But that's it. No one here can help you, no gm will look at it via forums. if they do they will STILL tell you to submit a ticket. So.. submit a ticket OMG Comet Mining idea!!! https://forums.eveonline.com/default.aspx?g=posts&t=331766 |
Marsha Mallow
1511
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Posted - 2014.09.16 20:38:00 -
[15] - Quote
Jabbas55 beadle wrote:fair shout :) thanks all yw good luck getting it sorted DON'T BE RIDICULOUS! |
Nariya Kentaya
The Pulsar Innovation Surely You're Joking
1525
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Posted - 2014.09.16 20:43:00 -
[16] - Quote
Jabbas55 beadle wrote:Didnt cancel the payment, he went onto the management and it said cancelled, but on emails it said the card has had the money taken off, so there for hes not in the wrong CCP are in the wrong, you cant just take -ú400 away... Unsuccessful At Everything wrote:Buying PLEX with a credit card, cancelling the payment, and then trying to hurry up and use/abuse the PLEX before CCP finds out.... is bad mmmkay.
Also, Support ticket > GD.
Has he checked with his bank/credit card company? large purchases like that can throw up a red flag, and theyll suspend payment until he gives them a clarification/confirmation on the purchase.
*Edit* GOddamnit Marsha im trying to be helpful and you already did it :/ |
Tollen Gallen
Glory of Reprisal Enterprise
7999
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Posted - 2014.09.16 20:50:00 -
[17] - Quote
Jabbas55 beadle wrote:Yea but they dont reply for atleast a week, in previous experiance, just wondered if anyone can shed some light on it
Not always, i had a ticket sorted in 2 minutes at the weekend.
I like Waffles. Zimmy Zeta - I f*cking love martinis. the original ones, with gin, not that vodka martini crap. Your old Friends can use me for 7 days, free!!! |
Electrique Wizard
Mutually Lucrative Business Proposals Market and Contract PVP
392
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Posted - 2014.09.16 21:13:00 -
[18] - Quote
Tollen Gallen wrote:Jabbas55 beadle wrote:Yea but they dont reply for atleast a week, in previous experiance, just wondered if anyone can shed some light on it Not always, i had a ticket sorted in 2 minutes at the weekend.
My last one was a simple question but took em 2 weeks. I am the Zodiac, I am the stars, You are the sorceress, my priestess of Mars, Queen of the night, swathed in satin black, Your ivory flesh upon my torture rack. |
Tollen Gallen
Glory of Reprisal Enterprise
8000
|
Posted - 2014.09.16 21:20:00 -
[19] - Quote
Electrique Wizard wrote:Tollen Gallen wrote:Jabbas55 beadle wrote:Yea but they dont reply for atleast a week, in previous experiance, just wondered if anyone can shed some light on it Not always, i had a ticket sorted in 2 minutes at the weekend. My last one was a simple question but took em 2 weeks.
Well i did say Please and Thank you.
I like Single Malt. Zimmy Zeta - I f*cking love martinis. the original ones, with gin, not that vodka martini crap. Your old Friends can use me for 7 days, free!!! |
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ISD Tyrozan
ISD Community Communications Liaisons
417
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Posted - 2014.09.16 21:51:00 -
[20] - Quote
The discussion of bans is prohibited. Topic locked.
Forum rule 11. Discussion of warnings and bans is prohibited.
ISD Tyrozan Captain Community Communication Liaisons (CCLs) Interstellar Services Department @ISDTyrozan | @ISD_CCL |
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