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Katlyn Koreth
Deep Core Mining Inc. Caldari State
0
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Posted - 2014.11.16 11:58:19 -
[1] - Quote
Having a problem I can't figure out. There are several things I cannot do in game because an orange line pops up that say "cannot do this on trial account" or something to that effect.
But I am currently paying for a monthly subscription, so why is that happening? I went to Account Management page, and there's nothing there to indicate I am on a trial.
Should also point out I started the trial in 2010, then stopped playing until I bought my first sub 3 days ago. |
Gregor Parud
753
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Posted - 2014.11.16 12:09:20 -
[2] - Quote
Katlyn Koreth wrote:Having a problem I can't figure out. There are several things I cannot do in game because an orange line pops up that say "cannot do this on trial account" or something to that effect.
But I am currently paying for a monthly subscription, so why is that happening? I went to Account Management page, and there's nothing there to indicate I am on a trial.
Should also point out I started the trial in 2010, then stopped playing until I bought my first sub 3 days ago.
Just because you get the "not for trial" message doesn't automatically mean you're still on trial, it'll always give that message. So simply try doing what it says you can't do. If still not then there might be something wrong indeed. |
Celine Sophia Maricadie
Tal-Cel Industry and Salvage LLC
54
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Posted - 2014.11.16 12:10:23 -
[3] - Quote
Any examples of what you're doing that's causing that?
Also, the best thing to do is open a support ticket to CCP and they can look at it and fix any issue for you. |
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
633
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Posted - 2014.11.16 12:55:43 -
[4] - Quote
Try relogging and clearing the cache, which is an option in the esc. menu.
If that doesn't work then a petition is definitely the way to go. |
Cannibal Kane
Cannibal Empire
4422
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Posted - 2014.11.16 13:26:05 -
[5] - Quote
It shows up with me as well.
when I look at a skill it shows the cannot train in trial message but it does not mean you cannot select and start training it. Only if it does not allow you train it maybe log it?
"Kane is the End Boss of Highsec." -Psychotic Monk
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Celine Sophia Maricadie
Tal-Cel Industry and Salvage LLC
55
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Posted - 2014.11.16 17:08:56 -
[6] - Quote
Katlyn Koreth wrote:Having a problem I can't figure out. There are several things I cannot do in game because an orange line pops up that say "cannot do this on trial account" or something to that effect. If this is appearing on a skill description this is normal. We all see that. If you're trying to do something, such as inject/train a skill or some other operation and you're getting that as a pop-up or something and you can't then do the action it would seem the proper solution is to do the clear cache and if that doesn't solve it then open a support ticket.
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J'Poll
CDG Playgrounds
4828
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Posted - 2014.11.16 21:22:01 -
[7] - Quote
The orange text on skills / ships / module descriptions are fixed.
Even the oldest persons in EVE will see that text, it's just part of the decription.
Personal channel: Crazy Dutch Guy
Help channel: Help chat - Reloaded
Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
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