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gambitason
Perkone Caldari State
0
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Posted - 2014.11.21 17:28:44 -
[1] - Quote
Hi everyone,
I want to warn people about the bad support eve has at the moment. I Freely admit I was n the wrong but that does not excuse CCP from giving bad supprt.
The backstory : - I bought plex and goods from another player with the intention to get ISK. I should have known better and I freely admit that.
CCP actions: -Even though it was my first offense CCP took all the money out of my wallet. As a result I have a negative amount in my wallet and effectifly cant play the game any more.
The Ticket: I will copy paste the actual ticket without alterations.
31-10-2014 - ME Today there was around 4.800.000.000 isk taken from my account. I admit I got this through trading with another character. I also understand that if this is a violation of policy it should be done. But because my wallet is now at a -4.143.348.316 i cannot sell plex or anything else on the market and get my balance back into the positive because of this! Is the intent that I should stop playing althougether?
06-11-2014 - ME it's almost been a week. Is there any chance on a answer?
07-11-2014 - ME anyone.........?
07-11-2014- - CCP Hello,
Your character has received ISK or other assets from a verified ISK Selling operative. These assets came directly from hacked accounts, bots and worse; credit card fraud. I sincerely hope that you can understand why, in light of these facts, we have to take action against such activities.
Your continued access to the System and license to play the Game is subject to proper conduct. Without limiting CCP's rights to control the Game environment, and the conduct of the players within that environment, CCP prohibits the following practices that CCP has determined detract from the overall user experience of the users playing the Game.
Specifically, section 6.B: You may not transfer, sell or auction, or buy or accept any offer to transfer, sell or auction (or offer to do any of the foregoing), any content appearing within the Game environment, including without limitation characters, character attributes, items, currency, and objects, other than via a permitted Character Transfer as described in section 3 above. You may not encourage or induce any other person to participate in such a prohibited transaction. The buying, selling or auctioning (or any attempt at doing so) of characters, character attributes, items, currency, or objects, whether through online auctions, newsgroups, postings on message boards or any other means is prohibited by the EULA and a violation of CCP's proprietary rights in the Game. Please refer to: http://community.eveonline.com/support/policies/eve-eula/
IGÇÖd also like to state, for the record, that I regret these unfortunate circumstances, but they are ultimately a necessary part in CCPs efforts against RMT operations within New Eden. I would urge you to please not do business with these groups, as I have now shed some light on some of the issues they bring with them.
If you need to supplement your wallet balance by buying more ISK, then you have the option to buy PLEX from the EVE Online website or from any of our official retailers listed here: https://secure.eveonline.com/etc.aspx
These PLEX can then be sold on the in-game market, and this is the only way that you may purchase ISK legitimately. Please note that only CCP and the sites listed above sell PLEXs legally and no one else. We also sincerely hope that this will be the only time that we will have to issue a warning of this nature and should point out that any other similar incidents in the future will lead to further action being taken against your account, up to and including a permanent ban.
Please let me know if you have any further questions or concerns, IGÇÖll do my best to address them.
Best regards, CCP Peligro Team Security
07-11-2014 - ME as stated in my original ticket I can not sell plex or anything else because my wallet has a negative amount. It says I need atleast a balance of 0 ISK. what do I do now?
09-11-2014 - ME anyone.......
10-11-2014 - ME please read my question.
12-11-2014 - ME another 48 hours have passed.....
12-11-2014 - ME OK this is getting ridiculous. I made a ticket on 31-10-2014 where I stated I can not sell PLEX because I have a negative amount in my wallet and so far I only got a copy paste reply to my ticket that is of no help or even an answer to my question! I will not go and buy plex If I am not able to SELL ANYTHING! The ticket has been open for 12 days. If this is the level of support you offer your customers you should be ashamed of your self.
If the official policy is that I should just stop playing by ignoring my problem then at least have the decency to tell me in this ticket!
So far I am greatly disapointed by how I have been treated and if I am not event offered the basic decency of some one actualy reading my ticket and giving an answer to my question I must ask myself what the point is of playing your faboulus game.
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gambitason
Perkone Caldari State
0
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Posted - 2014.11.21 17:28:53 -
[2] - Quote
12-11-2014 - CCP Hi,
I apologize for the delay in getting back to you. We are under heavy load and you have waited for quite a while. Sorry about that, I will do my best to get this sorted out for you as soon as possible.
Have you purchased any PLEX to get out of the red? If so, can you tell me what character has the PLEX and in which station they are located? If they are in your redeeming section, that works as well. If you have already redeemed PLEX, please do not move these around in space manually, that is risky business. You are allowed to, but someone will probably blow you up and either steal or destroy your PLEX. If you have redeemed your PLEX outside of Jita, I can reverse-redeem them for you again so that you can simply fly to Jita and claim the PLEX there, while docked and safe.
You could sell the PLEX using an alt in Jita, for example, and wire the money into your red wallet with a direct donation, which you are still able to receive.
Best regards, CCP Peligro Team Security
13-11-2014 - ME I'm happy that my ticket is finally being handled. I have not yet bought any plex.
What happened so far: 1. I bought isk on a website. It looked legit but I should have known better. 2. CCP fined me the amount I got with no warning even though this was my first infraction. 3. Because of this penalty I could not: -sell -buy -contracts -industry -trade -insure -upgrade clone In short play the game. 4. My ticket was ignored for almost two weeks. My options: 1. Do about 3000 lvl 4 missions to get my balance to 0 2. buy 4 plex for 69.98 euro to get my balance back to 0 3. Make a new account and start over. Don't get me wrong I am very happy I finally got someone who actually reads my ticket but none of these options really work for me. It feels like my account is being held ransom unles I buy plex (pay CCP) for the right to play on this account. If CCP holds to it's commitment to punish me in this way I see no alternative then to stop playing eve.
16-11-2014 - ME It has been over 48 hours since I put in my last message! I have played many games and I never had a support case last more then 5 days. This ticket has now been open for 17 days and counting! If this is the level of support ccp offers it's customers I am amazed that anyone is still playing EVE. Is this the normal time to resolve a ticket or am I a special case?
18-11-2014 - ME it's been over 2 days again now!
19-11-2014 - ME I will just post a new message every day in the hope that someone will finaly answer again. Total time that ticket is open is now 20 days.
20-11-2014 - ME Another message. Total time that ticket is open is now 21 days.
21-11-2014 - ME Another message. Total time that ticket is open is now 22 days.
You can say I brought this on myself, but buying ISK is no excuse for the incompetent support they are giving to there customers. If CCP wants to soft ban users for buying ISK it is there right. If they would have closed the case with that message I would have never posted on this forum. But they didn't do that they are just doing the bare minimum and stringing me along. |
admiral root
Red Galaxy
1856
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Posted - 2014.11.21 17:32:31 -
[3] - Quote
Posting GM correspondance will not end well.
No, your rights end in optimal+2*falloff
CODE. is recruiting highsec PvPers for wardecs | New Order diplomat
"no one hates you, none of us care enough for that".
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Pok Nibin
Filial Pariahs
423
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Posted - 2014.11.21 17:34:23 -
[4] - Quote
Customer service! How may we help you?
Dont fight it; Rejoin your Amarrian patriarchs; You know you want to.
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Lord Ra
Section XII
23
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Posted - 2014.11.21 17:34:38 -
[5] - Quote
I would remove this post if i was you, posting interaction from GM's is against their rules. But if you just dont cae then hey ho :) |
Almethea
Trans Stellar Express
186
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Posted - 2014.11.21 17:35:40 -
[6] - Quote
admiral root wrote:Posting GM correspondance will not end well.
+1
you should quickly remove that
Keeping active account just to shitpost
there's so many thing to fix in eve.... and they fix forum ! GJ! but ok i like it !
CCP Fozzie : AFK cloaking, however, is an entirely social form of power
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J'Poll
CDG Playgrounds
4846
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Posted - 2014.11.21 17:36:01 -
[7] - Quote
In before lock because of reveiling confidential stuff.
If you are lucky you are not banned too.
P.s. buying ISK or being associated with someone who doea launder it through you is not healthy...
Personal channel: Crazy Dutch Guy
Help channel: Help chat - Reloaded
Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club
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tgl3
Wormhole Engineers Greater Realms
524
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Posted - 2014.11.21 17:36:23 -
[8] - Quote
As a tl;dr for people because the OP has posted GM correspondence and it will likely be trimmed;
"I bought ISK against the EULA, my wallet is in the negative and i'm mad because CCP won't help me get back in the positive"
As an aside, I've been in touch with Support numerous times on a range of issues (including billing, fansite support and in-game issues) and I've always had a quick response. So maybe they are just really busy. Or they don't care about you because loliskbuying.
Twitter - TG_3
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Ssabat Thraxx
Dominion Tenebrarum Reverberation Project
971
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Posted - 2014.11.21 17:36:39 -
[9] - Quote
IBTL!!! \o\ /o/ \o/
\m/ O.o \m/
"You're a freak ..." - Solecist Project
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Serene Repose
1642
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Posted - 2014.11.21 17:37:06 -
[10] - Quote
So...this dimwit logs onto a forum and tries to post like everybody ELSE is dimwits, TOO...! (Stop me if you've heard this one....)
I have sworn upon the altar of God eternal hostility toward every form of tyranny over the mind of man.-á
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Paranoid Loyd
2701
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Posted - 2014.11.21 17:38:54 -
[11] - Quote
I think this is the most forum rules I have seen broken in a single post. GG
"Gankers are just other players, not supernatural monsters who will get you if you don't follow some arbitrary superstition. Haul responsibly and without irrational fear." Masao Kurata
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Almethea
Trans Stellar Express
186
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Posted - 2014.11.21 17:39:15 -
[12] - Quote
time to post GM mail, isd are sleeping
Keeping active account just to shitpost
there's so many thing to fix in eve.... and they fix forum ! GJ! but ok i like it !
CCP Fozzie : AFK cloaking, however, is an entirely social form of power
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Ralph King-Griffin
Lords.Of.Midnight The Devil's Warrior Alliance
7041
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Posted - 2014.11.21 17:40:09 -
[13] - Quote
Hahahaha!
"I'm also quite confident that you are laughing
and it's the kind of laugh that gives normal people shivers."
=]I[=
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Vyl Vit
876
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Posted - 2014.11.21 17:42:26 -
[14] - Quote
Bad support? You got your answer! You're like a brat in a toy store told, "No you can't have that," who then proceeds to have a screaming fit. We, your fellow citizens, would like to see you stuffed into a shopping cart and driven post haste into the parking lot so we don't have to HEAR YOU. (I think that's what Serene was trying to say, anyway.)
What I'D say is, you don't need money up front to mission. In the time it's taken you to waste all this bandwidth with your BS, you could already be in a positive cash flow position. You did want to "play this game" right?
Anyone with any sense has already left town.
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Abrazzar
Vardaugas Family
5236
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Posted - 2014.11.21 17:44:28 -
[15] - Quote
Rumour Mongering Thread?
Sovereignty and Population
New Mining Mechanics
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DaReaper
Net 7
1342
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Posted - 2014.11.21 17:44:49 -
[16] - Quote
That is what the first infraction is, they take back the isk you bought, reguardless of if you had it still.
Stop whining and either
Go run missions
borrow isk from a friend
make an alt and send stuff you with to sell to said alt
but a plex from ccp and replenish your wallet
moral of the story... DON;T BE AN IDIOT
if you want isk buy a plex from ccp or there partners. Next time you will get a ban hammer.
OMG Comet Mining idea!!! Comet Mining!
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Danks
Fat Angry Toe Tappin Inbreds
146
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Posted - 2014.11.21 17:44:52 -
[17] - Quote
Postin'. |
ISD Ezwal
ISD Community Communications Liaisons
2739
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Posted - 2014.11.21 17:45:44 -
[18] - Quote
Paranoid Loyd wrote:I think this is the most forum rules I have seen broken in a single post. GG I have seen far worse, believe me.
That said, thread locked for obvious reasons.
The Rules: 3. Ranting is prohibited.
A rant is a post that is often filled with angry and counter productive comments. A free exchange of ideas is essential to building a strong sense of community and is helpful in development of the game and community. Rants are disruptive, and incite flaming and trolling. Please post your thoughts in a concise and clear manner while avoiding going off on rambling tangents.
10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.aforementioned parties.
ISD Ezwal
Vice Admiral
Community Communication Liaisons (CCLs)
Interstellar Services Department
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