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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Orlacc
639
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Posted - 2014.12.01 22:53:03 -
[31] - Quote
Now if we bought the item from the account page and not the store, how do we check the order status? The store of course shows nothing.
"Measure Twice, Cut Once."
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Orlacc
639
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Posted - 2014.12.01 22:56:54 -
[32] - Quote
Kestrix wrote:GM Stardust, you said that the 90 days will be added to the account upon the completion of the purchase. Looking at my account page on the eve store my order status is "order in process"
Do I take it that once the order has been dispatched that is is completed? Or if it requires a signature at my door or at the post office that is is competed then? I would like an idea of how long after I've handed my money over to you (CCP) that I will be credited the 90 days game time? In my mind and I could well be wrong but as soon as you accept my money the purchase is complete.
As already posted, you have to make the purchase THROUGH THE ACCOUNT MANAGEMENT PAGE not the store. The time show up instantly.
If it helps I think you guys should get the time too.
"Measure Twice, Cut Once."
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Charlie Nonoke
Blue Republic RvB - BLUE Republic
39
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Posted - 2014.12.01 22:58:02 -
[33] - Quote
Check your account management page, then transaction history. The recent entry should be "1 x EVE Collector's Edition + 90 days game time".
The 90 days is credited to the account after your payment has gone through. It does NOT come as a code in the box.
I then got a DHL tracking email from Germany at about 7am. |
Medalyn Isis
Aliastra Gallente Federation
449
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Posted - 2014.12.01 23:15:47 -
[34] - Quote
On the eve store it states that you get the CA1 and CA2 implants, although if you buy it from the account management page then it doesn't list them. Is this some kind of error or are they two different versions of the collectors edition? |
Charlie Nonoke
Blue Republic RvB - BLUE Republic
39
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Posted - 2014.12.01 23:23:11 -
[35] - Quote
Maybe the digital items code includes CA-1 and CA-2, but wasn't mentioned on their holiday link page.
I would assume EVERY Collector's owner will have the SAME things from the BOX, regardless of where purchased, Amazon, EVE Store, HOLIDAY link.
Some people will get different things depending on how they purchased. Preordering it before Christmas 2013 - Bonus items which were given separately. CA-3 and 4, and tattoo sleeve. Amazon - Nothing EVE Store - Nothing HOLIDAY link - 90 days game time. |
TheSock H
Viziam Amarr Empire
2
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Posted - 2014.12.01 23:44:39 -
[36] - Quote
I just has a look at three different online retailers,
Amazon - 60 day game time for new account,
Eve Store - CA-1 and CA-2 implants,
Account managment - 90 day game time.
All product descriptions are clear descriptions of what is in the package but no information that other options are availiable, while nobody has been deceived they certainly haven't been informed. |
Charlie Nonoke
Blue Republic RvB - BLUE Republic
39
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Posted - 2014.12.01 23:50:26 -
[37] - Quote
https://secure.eveonline.com/CE
Also includes the 60 day for NEW accounts, under digital items EVE Online. |
SourceFour
Scorpion Ventures Rim Worlds Protectorate
1
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Posted - 2014.12.02 01:52:19 -
[38] - Quote
Can confirm to receive the additional 90 days of game time as mentioned you MUST complete the transaction through the account management page and NOT through the store.
I emailed to withdraw my order as it has not shipped yet so hopefully it will be caught quickly and reordered through the account management page and my 90 days of game time showed up instantly.
Feel this should be fixed by CCP so people aren't misled, it's ridiculous that you get different deals when you are still buying straight from the source just by completing the transaction in two different ways. Or at least be very specific in your postings. |
Guttripper
State War Academy Caldari State
568
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Posted - 2014.12.02 02:45:42 -
[39] - Quote
Oh damn - I remember buying the Collector's Edition during the early promotion days and CCP sending me some code entries. I should find them and enter them into my account.
Did CCP ever offer special items with such a code up and beyond the initial goods? |
Chainsaw Plankton
IDLE GUNS IDLE EMPIRE
776
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Posted - 2014.12.02 03:17:23 -
[40] - Quote
Charlie Nonoke wrote:Chainsaw Plankton wrote:$75 for 3 months game time, GÇÿInto the second decadeGÇÖ book, usb rifter, golden pod, a plex, CA-3, CA-4 implants, 5x gnosis bpc seems like a pretty good deal to me. I'm almost considering buying a second You don't get CA-3 and CA-4, those are preorder bonuses. You don't get the tattoo sleeve either.
O rly? I suppose I have forgotten as it was a while ago
I'll join the chorus asking CCP, don't take my fancy names away from me!
In the name of the Limos, the Malkuth, and the Arbalest, so help me pod
- Mara Rinn
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Nightingale Actault
Big Richard Club Ghosts of Deep Space
57
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Posted - 2014.12.02 03:26:26 -
[41] - Quote
GM Stardust wrote:Hey all.
I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.
Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.
Best regards, Senior GM Stardust CCP Customer Support | EVE Online | DUST 514
Purchasing through an official EVE Store because "90 days free game time" and you don't get it unless you go through account managment. Feels like a bit of false advertising here as the purchase was only worthwhile to me for that reason.
*Edit* Shame on me for thinking the 90 days advertised would be what I was purchasing instead of Geno 1-2s. EVE has taught me to read between the lines, but didn't think THIS would be the place I would need to do so. |
Orlacc
640
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Posted - 2014.12.02 05:47:02 -
[42] - Quote
The 90 days was ONLY offered if you went to the account management page. Not at the store.
Is it lame....yes. But don;t stat the "false advertising" thing. That too is lame.
"Measure Twice, Cut Once."
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Kestrix
Industrial Renaissance MinTek Conglomerate
148
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Posted - 2014.12.02 07:30:51 -
[43] - Quote
My issue here has been resolved to my satisfaction. |
Draugo Rana
Masuat'aa Matari Ushra'Khan
68
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Posted - 2014.12.02 07:38:33 -
[44] - Quote
It may be not a "False Advertising" per se, but it surely is misleading and confusing. As these things go, I don't think this was done on purpose but rather due to typical incompetence.
I guess that someone at CCP came up with this promotion idea so they quickly wired it up to the account management. When they realized that people can still buy it through the EVE store and miss the promotion, they figured out it's easier to just claim that this is "by design" and the two are totally different things than to go and clean up the mess. including retroactively applying the 90 days game to people who already bought it.
This is rather ridiculous. The promotion doesn't have any clear information how to buy the CE to have the 90 days applied, there is no warning that you should stick to the process of buying it from there or else you'd miss the promotion and the EVE store DOES ask you for login as well. This is as confusing as it gets. No typical user would even suspect these are different products and their purchase will result in different outcome.
The right thing to do would be for CCP to take responsibility for this mess and clean it.
But as someone already mentioned in this thread - this is EVE, you can't be suspecting enough...
Masuat'aa Matari is recruiting Minmatar freedom fighters
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Draugo Rana
Masuat'aa Matari Ushra'Khan
68
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Posted - 2014.12.02 07:40:32 -
[45] - Quote
Kestrix wrote:My issue here has been resolved to my satisfaction.
How?
Masuat'aa Matari is recruiting Minmatar freedom fighters
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Charlie Nonoke
Blue Republic RvB - BLUE Republic
39
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Posted - 2014.12.03 00:54:50 -
[46] - Quote
Draugo Rana wrote:Kestrix wrote:My issue here has been resolved to my satisfaction. How? Most likely returned his original purchase, and repurchased it from the proper link to get the 90 days free time. |
BrundleMeth
Caldari Provisions Caldari State
304
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Posted - 2014.12.03 01:34:11 -
[47] - Quote
I bought mine 3rd hand at a Garage Sale along with a toaster and toilet brush. How to I claim the 90 days? |
Charlie Nonoke
Blue Republic RvB - BLUE Republic
40
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Posted - 2014.12.04 00:14:38 -
[48] - Quote
Ok, just received my box.
Ordered during the weekend, and got a dispatch email on the Monday working day. Arrived Wednesday noon time. DHL delivered. Not bad considering it was shipped from Germany.
These are the things you get.
- Into the Second Decade hardcover book
- Danger Game
- USB Rifter
- Pack of codes + a CD symphony recording + 60 day game time for NEW accounts
The codes pack include the following:
- EVE Online Collector's Edition In-Game Items Code, consisting of: http://imgur.com/BulEVsR
- Collector's Edition Mystery Code, consisting of: http://imgur.com/SlhX7k0 , and http://imgur.com/FL916aX , and the Phanca Cybernetic Arm, Male OR Female AND Right OR Left. Only one combination, which I forgot to screenshot.
- DUST 514 In-Game items Code, consisting of: Not redeemed, since I don't own Dust 514.
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Orlacc
648
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Posted - 2014.12.04 01:03:30 -
[49] - Quote
missed the aurora oops
"Measure Twice, Cut Once."
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Zomgnomnom
Royal Black Watch Highlanders DARKNESS.
46
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Posted - 2014.12.04 04:54:21 -
[50] - Quote
GM Stardust wrote:Hey all.
I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.
Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.
Best regards, Senior GM Stardust CCP Customer Support | EVE Online | DUST 514
I purchased it right here on this site. I had to log in and everything. CE has already been shipped and delivered. Do not have my 90 days. I've submitted a ticket. GM Stardust is there any other method I need to be pursuing to get this resolved? |
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Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
2357
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Posted - 2014.12.04 04:58:13 -
[51] - Quote
Charlie Nonoke wrote:Ok, just received my box. Where was it shipped to, and how much did you pay? It tells me that the shipping cost to the US would be just shy of $20.
I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:
https://truestories.eveonline.com/users/2074-destiny-corrupted
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Zomgnomnom
Royal Black Watch Highlanders DARKNESS.
46
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Posted - 2014.12.04 05:30:07 -
[52] - Quote
Destiny Corrupted wrote:Charlie Nonoke wrote:Ok, just received my box. Where was it shipped to, and how much did you pay? It tells me that the shipping cost to the US would be just shy of $20.
I paid $15 in shipping and it came from Atlanta..... that said..... I apparently purchased it from the eve store, not account management, which apparently doesn't count.... ?
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Draugo Rana
Masuat'aa Matari Ushra'Khan
68
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Posted - 2014.12.04 07:32:16 -
[53] - Quote
Zomgnomnom wrote: I purchased it right here on this site. I had to log in and everything. CE has already been shipped and delivered. Do not have my 90 days. I've submitted a ticket. GM Stardust is there any other method I need to be pursuing to get this resolved?
Don't know if you can do anything else besides opening a ticket and trying to draw the attention of CPP to the issue on the forums.
I opened a ticket about this 6 days ago and it is still not resolved. So I am still waiting.
Musterband, the company that distributed these for CCP ignored my cancelation email request and shipped the package anyway. Now they say that in order to get refund I can refuse the DHL package when it gets to my door. Not sure who will be then charged for the returned shipment so I asked Musterband about it via email. Still no response.
Masuat'aa Matari is recruiting Minmatar freedom fighters
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Charlie Nonoke
Blue Republic RvB - BLUE Republic
42
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Posted - 2014.12.04 11:03:49 -
[54] - Quote
Destiny Corrupted wrote:Charlie Nonoke wrote:Ok, just received my box. Where was it shipped to, and how much did you pay? It tells me that the shipping cost to the US would be just shy of $20. United Kingdom. I paid not a penny more than what it said on the site.
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Charlie Nonoke
Blue Republic RvB - BLUE Republic
42
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Posted - 2014.12.04 11:19:36 -
[55] - Quote
Zomgnomnom wrote:GM Stardust wrote:Hey all.
I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.
Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.
Best regards, Senior GM Stardust CCP Customer Support | EVE Online | DUST 514 I purchased it right here on this site. I had to log in and everything. CE has already been shipped and delivered. Do not have my 90 days. I've submitted a ticket. GM Stardust is there any other method I need to be pursuing to get this resolved? Are you sure it's not the EVE Store? Because the Store also requires logging in with your account.
This is the link you need, and not any other. https://secure.eveonline.com/CE
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Zomgnomnom
Royal Black Watch Highlanders DARKNESS.
46
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Posted - 2014.12.04 13:38:02 -
[56] - Quote
Charlie Nonoke wrote:Zomgnomnom wrote:GM Stardust wrote:Hey all.
I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.
Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.
Best regards, Senior GM Stardust CCP Customer Support | EVE Online | DUST 514 I purchased it right here on this site. I had to log in and everything. CE has already been shipped and delivered. Do not have my 90 days. I've submitted a ticket. GM Stardust is there any other method I need to be pursuing to get this resolved? Are you sure it's not the EVE Store? Because the Store also requires logging in with your account. This is the link you need, and not any other. https://secure.eveonline.com/CE
I honestly do not remember, it was several days ago at this point and it wasn't something I figured I would need to remember. |
Steijn
Quay Industries
608
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Posted - 2014.12.04 14:02:49 -
[57] - Quote
Charlie Nonoke wrote:Ok, just received my box. Ordered during the weekend, and got a dispatch email on the Monday working day. Arrived Wednesday noon time. DHL delivered. Not bad considering it was shipped from Germany. These are the things you get.
- Into the Second Decade hardcover book
- Danger Game
- USB Rifter
- Pack of codes + a CD symphony recording + 60 day game time for NEW accounts
The codes pack include the following:
- EVE Online Collector's Edition In-Game Items Code, consisting of: http://imgur.com/BulEVsR
- Collector's Edition Mystery Code, consisting of: http://imgur.com/SlhX7k0 , and http://imgur.com/FL916aX , and the Phanca Cybernetic Arm, Male OR Female AND Right OR Left. Only one combination, which I forgot to screenshot.
- DUST 514 In-Game items Code, consisting of: Not redeemed, since I don't own Dust 514.
The combined total worth of the goods you receive is 3.359B, according to today's pricing. So really, for -ú59.99 or $74.99, which equates to 6 months of game time(assuming monthly payment), You get 90 days free, as part of the promotion, plus items worth 3.359B ISK. You do the maths. Plus there is more mystery items coming, and you get some of the best physical collectibles of EVE, which may NEVER be remade again. Not to mention, the value of the goods will appreciate in the future as the stock levels of the Collector's Edition deplete, and with people consuming those items.
the first img you posted of the long list of items, did you actually receive them when you logged into the game? Ive claimed all apart from the DUST items, but have not received the first long list, but have received the rorqual bpc etc.
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Charlie Nonoke
Blue Republic RvB - BLUE Republic
42
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Posted - 2014.12.04 21:47:05 -
[58] - Quote
Steijn wrote:the first img you posted of the long list of items, did you actually receive them when you logged into the game? Ive claimed all apart from the DUST items, but have not received the first long list, but have received the rorqual bpc etc.
Yup, received them all. http://i.imgur.com/PzPKDF2.png |
Nightingale Actault
Big Richard Club Ghosts of Deep Space
57
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Posted - 2014.12.05 01:18:07 -
[59] - Quote
Zomgnomnom wrote:Destiny Corrupted wrote:Charlie Nonoke wrote:Ok, just received my box. Where was it shipped to, and how much did you pay? It tells me that the shipping cost to the US would be just shy of $20. I paid $15 in shipping and it came from Atlanta..... that said..... I apparently purchased it from the eve store, not account management, which apparently doesn't count.... ?
Same issue here, purchased from EVE Store thinking it would be the exact same thing. Have now received my CE but no response on support tickets to Musterbrand or CCP. |
Xer Jin
Ancient Anomaly and Artifacts Recovery Explorators
115
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Posted - 2014.12.05 08:09:50 -
[60] - Quote
FFS CCP why must you always **** your customers around i just paid for this after reading the gms post how the **** was i supposed to know i had to buy it from the account management and not the eve store
GM Stardust wrote:Hey all.
I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.
Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.
Best regards, Senior GM Stardust CCP Customer Support | EVE Online | DUST 514 nothing about buying it from the account management and not the eve store just dont buy it from Amazon
**** you
now i have to go through all the bull **** of trying to cancle it
thanks asshats |
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