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Vin Vao
OMEGA-DYNE Industries
0
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Posted - 2014.12.02 17:47:05 -
[1] - Quote
Account issues with EVE Online seem to be, issued with making an account. Numerous account payment issues, activation bugs and support tickets haven't even been looked at. There isn't even a phone number for customer support.
Is there a support forum or something? |
Paranoid Loyd
2826
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Posted - 2014.12.02 17:48:23 -
[2] - Quote
The customer service is adequate, file a petition, be patient.
Or just rage on the forums.
"Gankers are just other players, not supernatural monsters who will get you if you don't follow some arbitrary superstition. Haul responsibly and without irrational fear." Masao Kurata
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Lucas Kell
Internet Terrorists SpaceMonkey's Alliance
4451
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Posted - 2014.12.02 17:49:11 -
[3] - Quote
Support tickets are the way to go unfortunately. Make sure you filed your support ticket with the right category and it should get picked up relatively quickly (but days, not hours).
The Indecisive Noob - EVE fan blog.
Wholesale Trading - The new bulk trading mailing list.
Chrysus Industries - Savings made simple!
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Doc Fury
Furious Enterprises
7388
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Posted - 2014.12.02 17:51:29 -
[4] - Quote
Paranoid Loyd wrote:The customer service is adequate, file a petition, be patient.
Or just rage on the forums.
Confirming that raging here in GD will result in receiving only the warmest and sincerest welcome from its denizens.
Gÿ+
The accumulated filth of all their sex and murder will foam up about their waists and all the ho's and politicians will look up and shout 'Save us!' and I'll look down, and whisper 'Hodor'.
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David Therman
University of Caille Gallente Federation
21
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Posted - 2014.12.02 17:56:41 -
[5] - Quote
Funnily enough, this has the best customer service I've ever seen in regards to a video game. Whenever I've had an issue so far, it's been sorted out quickly and efficiently.
At this point, I could wag my finger at a couple of companies/publishers in particular and compare the stark differences between them and CCP when it comes to "customer support"... I'm not in a ranting mood though. |
Agondray
Avenger Mercenaries VOID Intergalactic Forces
165
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Posted - 2014.12.02 17:59:52 -
[6] - Quote
Vin Vao wrote:Account issues with EVE Online seem to be, issued with making an account. Numerous account payment issues, activation bugs and support tickets haven't even been looked at. There isn't even a phone number for customer support.
Is there a support forum or something?
I do agree it should be a bit better and more educated people to assist with the problems Ive experienced numerous issues with service with billing watching my bill dates bounce to multiple days in the same month even with pictures of dates and still get generic questions of Did you restart your computer? Did you erase your cookies?
Yes and yes
"Sarcasm is the Recourse of a weak mind." -Dr. Smith
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Ranger 1
Ranger Corp Vae. Victis.
6059
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Posted - 2014.12.02 17:59:54 -
[7] - Quote
Did you actually expect an online game to have a support phone number?
View the latest EVE Online developments and War Thunder game play by visiting Ranger 1 Presents.
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Mr Epeen
It's All About Me
6866
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Posted - 2014.12.02 18:14:25 -
[8] - Quote
Ranger 1 wrote:Did you actually expect an online game to have a support phone number?
Diablo 3 does. It's useless for getting anything done except helping you practice your anger management exercises, but they have one.
Not an MMO (marketed and built like one, sadly) but an online game, nonetheless.
Mr Epeen
There are 86,400 seconds in a day. You just saved one of them by typing 'u' instead of 'you'.-á Congratulations, dumbass!
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Evei Shard
Shard Industries
375
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Posted - 2014.12.02 18:23:24 -
[9] - Quote
I like how filing a ticket when your account is inactive results in a GM saying to ask your question on the forums (where you need to have an active account in order to post).
Profit favors the prepared
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ISD LackOfFaith
ISD Community Communications Liaisons
1892
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Posted - 2014.12.02 19:36:40 -
[10] - Quote
For any support issues, please file a support ticket here: http://community.eveonline.com/support/support-tickets/
ISD LackOfFaith
Captain
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Eve Mail or anything other than the forums.
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Jarod Garamonde
Sardaukar Merc Guild General Tso's Alliance
2302
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Posted - 2014.12.02 19:41:09 -
[11] - Quote
IB4TL
That moment when you realize the crazy lady with all the cats was right...
[#savethelance]
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Evei Shard
Shard Industries
375
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Posted - 2014.12.02 19:48:13 -
[12] - Quote
That is somewhat circular, as the GM's often respond to tickets by saying to take the question(s) to the forum.
Profit favors the prepared
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Ranger 1
Ranger Corp Vae. Victis.
6060
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Posted - 2014.12.02 20:53:16 -
[13] - Quote
Evei Shard wrote:That is somewhat circular, as the GM's often respond to tickets by saying to take the question(s) to the forum. You are confusing asking a general question with an issue that actually requires something to be fixed by the support team. There are plenty of venue's both in and out of game for asking questions, and it's simply a waste of time for the support team to get involved in that process... they need to focus on things that only they can fix.
View the latest EVE Online developments and War Thunder game play by visiting Ranger 1 Presents.
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Unsuccessful At Everything
The Troll Bridge
18146
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Posted - 2014.12.02 21:11:18 -
[14] - Quote
Thank you for contacting the General Discussion unit of CCP's Customer Service Center.
My name is Unsuccessful at Everything. It is my goal to provide you with outstanding customer service today.
If you prefer a non-automated response, please press 1 now.
What can I help you with?
For billing issues, please press 2.
For account management issues, please press 3.
For technical service issues, please press 4.
For issues involving soreness of your posterior region, please press 5.
For issues involving overactive tear production, please press 6.
For issues involving injuries sustained to your feelings, please press 7.
For all other issues, please stay on the line, and a representative will be with you shortly. All calls are handled in the order in which they are received. Your expected wait time is 97 minutes.
Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Vote Sabriz Adoudel for CSM 10!
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Ralph King-Griffin
Lords.Of.Midnight The Devil's Warrior Alliance
7201
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Posted - 2014.12.02 21:14:54 -
[15] - Quote
Vin Vao wrote: There isn't even a phone number for customer support.
Hell hath not a punishment the rival of a sp invested mmorpg community scorned.
Would you have a phone number for us to ring.
"I'm also quite confident that you are laughing
and it's the kind of laugh that gives normal people shivers."
=]I[=
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Yang Aurilen
The Mjolnir Bloc The Bloc
533
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Posted - 2014.12.02 21:27:42 -
[16] - Quote
Evei Shard wrote:That is somewhat circular, as the GM's often respond to tickets by saying to take the question(s) to the forum.
Things GD can trol-errr I mean fix: ingame problems Things GD CANNOT trol-erm I mean fix: account problems Learn the difference it could save you a wardec.
Post with your NPC alt main and not your main main alt!
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Evei Shard
Shard Industries
375
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Posted - 2014.12.02 21:41:42 -
[17] - Quote
Yang Aurilen wrote:Evei Shard wrote:That is somewhat circular, as the GM's often respond to tickets by saying to take the question(s) to the forum. Things GD can trol-errr I mean fix: ingame problems Things GD CANNOT trol-erm I mean fix: account problems Learn the difference it could save you a wardec.
EULA clarification is not an "in game problem". File a ticket with a question about it, they'll direct you to the forums. Bring up the question here, and you'll be lucky to get a troll response before the thread is closed and directed to file a ticket.
Profit favors the prepared
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ISD Ezwal
ISD Community Communications Liaisons
2797
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Posted - 2014.12.02 21:48:58 -
[18] - Quote
If a response to a genuine question is trolling or in any other way breaking the forum rules, report that post to us and we will take care of it as swiftly as possible. To report a post click on the little flag just above it.
That said, this specific thread gets a lock for discussing Support Tickets.
ISD Ezwal
Vice Admiral
Community Communication Liaisons (CCLs)
Interstellar Services Department
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