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Leah Svenssdottir
Hedion University Amarr Empire
0
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Posted - 2015.02.27 15:44:12 -
[1] - Quote
Couple of people wrote me that I don't have picture in my profile?
I see it in game, but strangely it's not appear here?
Where is my picture? And how to make it visible? |
ISD Etetia
ISD STAR
108
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Posted - 2015.02.27 16:14:10 -
[2] - Quote
What you see ingame is a client rendered version of your portrait - which isn't the final image
It takes up to 24 hours for the server to render a new portrait for you when you change appearance. If you still don't see it after a day or two, feel free to file a support ticket on the issue. (Ingame F12 > Create support ticket)
ISD Etetia
Commander
ISD STAR / CCL Affiliate
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Leah Svenssdottir
Hedion University Amarr Empire
0
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Posted - 2015.02.27 21:44:10 -
[3] - Quote
ISD Etetia wrote:What you see ingame is a client rendered version of your portrait - which isn't the final image
It takes up to 24 hours for the server to render a new portrait for you when you change appearance. If you still don't see it after a day or two, feel free to file a support ticket on the issue. (Ingame F12 > Create support ticket)
Thank you. I'll just wait. :) |
DeMichael Crimson
Republic University Minmatar Republic
48419
|
Posted - 2015.03.01 07:54:59 -
[4] - Quote
And welcome to Eve.
Hope you have a long and rewarding career here.
DMC
'The Plan' | California Eve Players | Proposal - The Endless Battle
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Leah Svenssdottir
CATGO
2
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Posted - 2015.03.02 14:43:11 -
[5] - Quote
DeMichael Crimson wrote:And welcome to Eve.
Hope you have a long and rewarding career here.
DMC
Thank you for wishes.
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Leah Svenssdottir
CATGO
2
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Posted - 2015.03.02 14:44:33 -
[6] - Quote
Any Tech Support here? 5 days already pass, but the problem is the same? Show I change my nick name to Ms. Shadow? LOL.
And yes, I send the ticket to support. |
Memphis Baas
183
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Posted - 2015.03.02 16:10:17 -
[7] - Quote
There is tech support but the wait times depend on the severity of the issue; it'll likely take 2 weeks for yours. It's actually more likely that the picture will appear before the ticket gets a response.
Your picture gets sent from in-game to the web server that runs these forums, and it's an automated process that handles a bunch of pictures at a time, so it may take a while. 2 different servers talking to each other, shrug. |
DeMichael Crimson
Republic University Minmatar Republic
48499
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Posted - 2015.03.03 11:25:11 -
[8] - Quote
You could try clearing your cache files. That usually takes care of little bugs.
After logging into the game, press the Esc key, click the 'Reset Settings' tab and select 'Clear all cache files' option.
That will prompt a relog which basically reboots the server and client. Usually a good idea to do that after downloading new release / game updates.
Good luck.
DMC
'The Plan' | California Eve Players | Proposal - The Endless Battle
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Leah Svenssdottir
CATGO
4
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Posted - 2015.03.03 13:52:41 -
[9] - Quote
DeMichael Crimson wrote:You could try clearing your cache files. That usually takes care of little bugs.
After logging into the game, press the Esc key, click the 'Reset Settings' tab and select 'Clear all cache files' option.
That will prompt a relog which basically reboots the server and client. Usually a good idea to do that after downloading new release / game updates.
Good luck.
DMC
Done by your advice. No changes.
And after the new patch the game constantly crashes, especially on the Mac. |
Frank Millar
The Scope Gallente Federation
2275
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Posted - 2015.03.03 21:15:13 -
[10] - Quote
I see a picture, though... |
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DeMichael Crimson
Republic University Minmatar Republic
48559
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Posted - 2015.03.04 02:35:11 -
[11] - Quote
Yeah, I too can see the portrait now as well.
DMC
'The Plan' | California Eve Players | Proposal - The Endless Battle
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Leah Svenssdottir
CATGO
5
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Posted - 2015.05.02 19:40:02 -
[12] - Quote
Problem is solved. Topic is closed |
Solecist Project
Red Federation RvB - RED Federation
23058
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Posted - 2015.05.02 20:59:45 -
[13] - Quote
ISD Etetia wrote:What you see ingame is a client rendered version of your portrait - which isn't the final image
It takes up to 24 hours for the server to render a new portrait for you when you change appearance. If you still don't see it after a day or two, feel free to file a support ticket on the issue. (Ingame F12 > Create support ticket) That's so wrong ... or simply inaccurate ... that I have to object.
Since the buffs after Kronos, at average server population a rerender takes around 40 minutes to an hour.
I have read only once recently that someone was complaining his image didn't rerender. It's common that it takes longer after releases, but we didn't have anything even close to an hour on average population count since Kronos.
And a new player gets his picture rendered immediately.
Please look it up or test it for yourself.
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Memphis Baas
360
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Posted - 2015.05.03 01:10:28 -
[14] - Quote
There's a difference between how fast the server can do it, and what wait period they're willing to "guarantee" or provide tech support for. Also, how much they're allowed to explain regarding what their access to the server is (to check), or regarding how the servers operate exactly. |
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