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Author |
Thread Statistics | Show CCP posts - 39 post(s) |
Scath Bererund
Heuristic Industrial And Development
4
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Posted - 2015.03.24 12:40:29 -
[31] - Quote
why is the patch 16gb? it's like a fresh install |
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CCP Habakuk
C C P C C P Alliance
1258
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Posted - 2015.03.24 12:40:39 -
[32] - Quote
Jade Yanumano wrote:Thanks CCP, nothing works now. Followed instructions exactly. Nothing is working. Client froze and then froze PC. Files did cache after reboot, but now the client fails to function and cannot log in. Download new client, and still it fails.
Could you please add more details and if possible a log file from the launcher?
CCP Habakuk | EVE Quality Assurance | Team Gridlock
Bug reporting | Mass Testing
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Agent Unknown
Night Theifs
39
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Posted - 2015.03.24 12:40:59 -
[33] - Quote
Jade Yanumano wrote:Thanks CCP, nothing works now. Followed instructions exactly. Nothing is working. Client froze and then froze PC. Files did cache after reboot, but now the client fails to function and cannot log in. Download new client, and still it fails.
Got some logs? Those will be very helpful. |
Trevor2014 Gunson
Intelligence Operation NetCorp Khaos Legion
2
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Posted - 2015.03.24 12:41:05 -
[34] - Quote
Honestly, for everyone having problems with the launcher, Just click this link ^ Force installing the new launcher will "kickstart" the shared cache process some of us might be having problems with |
Enta en Bauldry
EVE University Ivy League
26
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Posted - 2015.03.24 12:43:19 -
[35] - Quote
o7
It works now, thank you. |
Jade Yanumano
State War Academy Caldari State
0
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Posted - 2015.03.24 12:49:32 -
[36] - Quote
Stopped everything i am doing on the net, redownloading the new launcher, and going to tinker with it, and see if i can get it working. This is crazy. More complicated every, not less.
Here is a print screen of the frozen launcher. It remained this way for like 30mins, and still nothing.
http://i.imgur.com/N7NdSoW.png
That was after the new launcher download. |
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 12:52:05 -
[37] - Quote
Enta en Bauldry wrote:After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas? Logfile: http://pastebin.com/hJ2KGb79 From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think).
This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating.
The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar.
Edit: nevermind, reinstall appears to have fixed your problem. |
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Agent Unknown
Night Theifs
39
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Posted - 2015.03.24 12:53:33 -
[38] - Quote
CCP Atropos wrote:Enta en Bauldry wrote:After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas? Logfile: http://pastebin.com/hJ2KGb79 From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think). This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating. The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar.
Oh? Well, that's handy. Never knew Windows actually locked the pinned files. The more you know! |
Jade Yanumano
State War Academy Caldari State
0
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Posted - 2015.03.24 12:58:44 -
[39] - Quote
CCP Atropos wrote:Enta en Bauldry wrote:After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas? Logfile: http://pastebin.com/hJ2KGb79 From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think). This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating. The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar. Edit: nevermind, reinstall appears to have fixed your problem.
My client that froze actually shows ver. 871265 |
Scath Bererund
Heuristic Industrial And Development
4
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Posted - 2015.03.24 13:07:28 -
[40] - Quote
after the update the "play" button on the launcher remains greyed out even after reboots |
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Jade Yanumano
State War Academy Caldari State
0
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Posted - 2015.03.24 13:12:32 -
[41] - Quote
Thank you. I am not the only one, lol. Nothing on the launcher works on my side. |
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 13:21:23 -
[42] - Quote
Jade Yanumano wrote:CCP Atropos wrote:Enta en Bauldry wrote:After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas? Logfile: http://pastebin.com/hJ2KGb79 From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think). This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating. The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar. Edit: nevermind, reinstall appears to have fixed your problem. My client that froze actually shows ver. 871265 That's the EVE Launcher version I believe. The EVE Client version is 871030 |
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 13:21:50 -
[43] - Quote
Scath Bererund wrote:after the update the "play" button on the launcher remains greyed out even after reboots
Jade Yanumano wrote:Thank you. I am not the only one, lol. Nothing on the launcher works on my side.
Can either of you provide me with some logs? |
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Nerath Naaris
Pink Winged Unicorns for Peace Love and Anarchy
979
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Posted - 2015.03.24 13:28:34 -
[44] - Quote
I log in fine, but after selecting a Char the client crashes. Running the repair tool didn-Št change that.
Any ideas?
Forum-unbanned since 2011.10.20.
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 13:32:39 -
[45] - Quote
What OS are you on? |
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ebies
NEW EDEN DIRECTIVE
0
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Posted - 2015.03.24 13:35:07 -
[46] - Quote
also having this issue - dl'ing new launcher now |
JFKen Imperia
Exploration Frontier inc Brave Collective
3
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Posted - 2015.03.24 13:35:44 -
[47] - Quote
Jade Yanumano wrote:Thank you. I am not the only one, lol. Nothing on the launcher works on my side. Same here, launcher is stuck at 'step one' on "DOWNLOADING EVE LAUNCHER UPDATE" with progress bar @ 0% and no others infos.
Close and relaunch the Launcher 3 times |
Elenahina
agony unleashed Agony Empire
307
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Posted - 2015.03.24 13:35:45 -
[48] - Quote
If I can interject here:
If you're reporting an issue to CCP that you wopuld actually like help with, it would help to give them some information up front.
What OS are you on? What version of the launcher and client do you have? If you have log files, put them on paste bin or something and share them. Get screenshots ahead of time, if possible.
Nothing is more frustrating to tech support people than having a customer say "It doesn't work" and expect them to magically know what's happening on their machine.
Agony Unleashed is Recruiting - Small Gang PvP in Null Sec
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Nerath Naaris
Pink Winged Unicorns for Peace Love and Anarchy
979
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Posted - 2015.03.24 13:36:12 -
[49] - Quote
Me? Windows 7, 64 Bit. I also used DirectX 9, switching to DirectX 11 crashed the Client immediately. Launcher v.2.2.871265
Forum-unbanned since 2011.10.20.
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Elenahina
agony unleashed Agony Empire
307
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Posted - 2015.03.24 13:36:57 -
[50] - Quote
JFKen Imperia wrote:Jade Yanumano wrote:Thank you. I am not the only one, lol. Nothing on the launcher works on my side. Same here, launcher is stuck at 'step one' on "DOWNLOADING EVE LAUNCHER UPDATE" with progress bar @ 0% and no others infos. Close and relaunch the Launcher 3 times
Download the manual update for the launcher (link provided in about 6 places above) and update the launcher manually.
Agony Unleashed is Recruiting - Small Gang PvP in Null Sec
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 13:37:09 -
[51] - Quote
JFKen Imperia wrote:Jade Yanumano wrote:Thank you. I am not the only one, lol. Nothing on the launcher works on my side. Same here, launcher is stuck at 'step one' on "DOWNLOADING EVE LAUNCHER UPDATE" with progress bar @ 0% and no others infos. Close and relaunch the Launcher 3 times If the update is failing to apply, try running it as administrator. Failing that, or in addition to, try downloading and installing the update manually from here: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe |
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JFKen Imperia
Exploration Frontier inc Brave Collective
3
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Posted - 2015.03.24 13:43:01 -
[52] - Quote
You're absolutely right Elenahina , i think the CCP Team dev dudes are able to see these informations on our profile. My bad.
My launcher version : 2.2.859950 Game : Tiamat (obviously)
my system :
W7 64 bits AMD X6 1100T 6GB Ram AMD Radeon 7900 3GB
No SSD (sad but true) |
Tara Eves
Sebiestor Tribe Minmatar Republic
0
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Posted - 2015.03.24 13:43:48 -
[53] - Quote
CCP Atropos wrote:Close and relaunch the Launcher 3 times If the update is failing to apply, try running it as administrator. Failing that, or in addition to, try downloading and installing the update manually from here: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe[/quote]
My launcher's dead too - I tried to update manually, it downloads the exe, but when I try to run it, it says "Error opening file for writing" - I don't know how to make a log file. |
JFKen Imperia
Exploration Frontier inc Brave Collective
3
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Posted - 2015.03.24 13:44:12 -
[54] - Quote
Thanks you, i gonne try this and let you informed ! |
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 13:48:12 -
[55] - Quote
JFKen Imperia wrote:My launcher version : 2.2.859950
JFKen Imperia wrote:Thanks you, i gonna try this and let you informed ! Yes, given the information you provided before, you're running a non-updated version. Installing the update should resolve the problem for you. |
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 13:49:41 -
[56] - Quote
Tara Eves wrote:My launcher's dead too - I tried to update manually, it downloads the exe, but when I try to run it, it says "Error opening file for writing" - I don't know how to make a log file. I don't understand what you're trying to explain. Are you receiving this error when running the EVEOnlineLauncher_2_2_871265.exe installer? |
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Tara Eves
Sebiestor Tribe Minmatar Republic
0
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Posted - 2015.03.24 14:00:10 -
[57] - Quote
CCP Atropos wrote: I don't understand what you're trying to explain. Are you receiving this error when running the EVEOnlineLauncher_2_2_871265.exe installer?
Yes - when I ran the launcher it crashed as others describe, I tried the manual patch and it starts to run and then pops up the error.
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jimbolina
TheDarkLegion Inc
16
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Posted - 2015.03.24 14:00:15 -
[58] - Quote
1. I have all files downloaded 2. added "Download all the resource files" into EVE launcher Settings.
Still client downloads something and its horrible gate to gate travel, on each jump it lags like hell.
Is there option to bypass this DoD thing ? |
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 14:00:53 -
[59] - Quote
jimbolina wrote:1. I have all files downloaded 2. added "Download all the resource files" into EVE launcher Settings.
Still client downloads something and its horrible gate to gate travel, on each jump in lags like hell.
Is there option to bypass this DoD thing ? Did you restart the EVE Launcher after ticking that box? |
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CCP Atropos
C C P C C P Alliance
455
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Posted - 2015.03.24 14:02:22 -
[60] - Quote
Tara Eves wrote:CCP Atropos wrote: I don't understand what you're trying to explain. Are you receiving this error when running the EVEOnlineLauncher_2_2_871265.exe installer?
Yes - when I ran the launcher it crashed as others describe, I tried the manual patch and it starts to run and then pops up the error. I've never come across that error, so the best I can offer is to try it as administrator, if it's not running as administrator already |
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