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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
Nevyn Auscent
Broke Sauce
2015
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Posted - 2015.04.08 00:41:05 -
[31] - Quote
I play from New Zealand, my route goes through both USA and Europe, and I don't suffer socket drops often. Typically when I do it's because I'm multitasking, i.e. for running WoW as well, consider that WoW is actually what's causing your EVE disconnects by stealing bandwidth. (Note, I don't play WoW, just above example) A lot of other MMO's will also just leave you logged in running on the spot for minutes while they debate if you are really DC'ed, even if they let you run around locally, EVE actually drops you fast when it loses you. Different approach, neither/both are right. |
Jenshae Chiroptera
1233
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Posted - 2015.04.08 00:54:00 -
[32] - Quote
GeeShizzle MacCloud wrote:Amazingly enough the route your information takes from the servers in london through to your isp can pass through a great many different areas that can see outages or problems that are neither CCPs problems or your ISPs, the longer your route to Tranquility the more likely that may occur.. To add to that, I am in England, the servers are in London and it took 8 "hops" or put another way, my data went goes back and forth through 8 lots of hardware between me and the EVE servers.
https://wiki.eveonline.com/en/wiki/Network_Guide
CCP - Building ant hills and magnifying glasses for fat kids
.
High Sec needs a stepping stone to other areas of space, where they can grow
Fozzie is treating a symptom.
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Carrie-Anne Moss
Brave Newbies Inc. Brave Collective
46
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Posted - 2015.04.08 01:28:05 -
[33] - Quote
CCP Falcon wrote:Carrie-Anne Moss wrote:I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????
Want to explain this? Depends entirely on where you're based. TQ is in London. If you're based in the US, playing on US WoW servers, then if there's an issue with a transatlantic link to Tranquility in London, you have issues with EVE and not with WoW because you're logged in to a server that's on US soil. US servers for WoW are hosted in: NYC LA Chicago, IL Phoenix, AZ Same as with WoW for the EU as well, their servers are hosted in mainland europe: Amsterdam Frankfurt Paris Stockholm So, if there's issues with third party connections to London from Mainland europe, you might get dropped from EVE and not WoW. TQ has been completely stable with no issues at all since before Easter break, so my guess is that there's an issue somewhere on the blogotubes that's been causing problems. Just because you can't reach Tranquility, it doesn't mean there's an issue with EVE, in fact the vast majority of the time there isn't. If you want to keep up with the server status, here's a couple of handy places to get updates if we do experience issues: EVE Status TwitterEVE OfflineHope this helps.
Thank you it helps me understand now.
But i dont mean to be presumptuous but uh why not just move the EvE servers to the old Atlanta Office then? Seems like the USA subscribers are the majority paying the bills for the servers anyways so why not let us get the best/fastest/most reliable connection? |
Glathull
Warlock Assassins
1005
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Posted - 2015.04.08 02:15:49 -
[34] - Quote
Mr Epeen wrote:In general, if CCP responds to these things by throwing up their hands and saying, "Sucks to be you, but it's not our fault", they end up losing customers. It's in their best interest to find the fault that's not theirs and see if it can be worked around. That's what keeps people subbed. For example, if it's due to an operating system setting, why not look into it and provide settings advice. Advice is free and people who might otherwise quit will stay because CCP took the time to say, "Hey. If you click this button, the game won't keep dumping out to the desktop". Compare that to the typical forum warrior advice of, "**** you, moron. Go away with your whining and never come back". I wonder which one might be more conducive to retaining a player base? Mr Epeen
CCP isn't and can't be tech support for all the subscribers to EvE. In addition to liability issues, there is just no way in hell CCP can support all the sh!t-for-brains configurations, misconfigurations, broken OS installs, spyware, adware, malware, or wifi setups that can happen.
Does this lose some subs every once in a while? Almost certainly. And that's fine. All subscriptions are not created equal. 15 bucks from someone who complains a lot and wastes a lot of your time trying to get you to fix something that isn't your problem is not the same as 15 bucks from someone who doesn't do any of those things. Smart companies are happy to let the nuisance customers go elsewhere.
Also, just curious for those of you who WoW, what kind of response do you get from Blizzard if you post in their forums or file a support ticket that basically says, "My stuff doesn't work, and I AM ABSOLUTELY CERTAIN IT IS YOUR FAULT BECAUSE THIS OTHER MMO WORKS JUST FINE, AND YOURS IS BROKEN!!!!"?
I'd be awfully surprised if Blizzard holds your hand while you restart your computer or unplug the monitor cable from the power port or plug in your keyboard or whatever.
I honestly feel like I just read fifty shades of dumb. --CCP Falcon
Shut up, Anslo. --everyone
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Carrie-Anne Moss
Brave Newbies Inc. Brave Collective
46
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Posted - 2015.04.08 02:22:15 -
[35] - Quote
Glathull wrote:Mr Epeen wrote:In general, if CCP responds to these things by throwing up their hands and saying, "Sucks to be you, but it's not our fault", they end up losing customers. It's in their best interest to find the fault that's not theirs and see if it can be worked around. That's what keeps people subbed. For example, if it's due to an operating system setting, why not look into it and provide settings advice. Advice is free and people who might otherwise quit will stay because CCP took the time to say, "Hey. If you click this button, the game won't keep dumping out to the desktop". Compare that to the typical forum warrior advice of, "**** you, moron. Go away with your whining and never come back". I wonder which one might be more conducive to retaining a player base? Mr Epeen CCP isn't and can't be tech support for all the subscribers to EvE. In addition to liability issues, there is just no way in hell CCP can support all the sh!t-for-brains configurations, misconfigurations, broken OS installs, spyware, adware, malware, or wifi setups that can happen. Does this lose some subs every once in a while? Almost certainly. And that's fine. All subscriptions are not created equal. 15 bucks from someone who complains a lot and wastes a lot of your time trying to get you to fix something that isn't your problem is not the same as 15 bucks from someone who doesn't do any of those things. Smart companies are happy to let the nuisance customers go elsewhere. Also, just curious for those of you who WoW, what kind of response do you get from Blizzard if you post in their forums or file a support ticket that basically says, "My stuff doesn't work, and I AM ABSOLUTELY CERTAIN IT IS YOUR FAULT BECAUSE THIS OTHER MMO WORKS JUST FINE, AND YOURS IS BROKEN!!!!"? I'd be awfully surprised if Blizzard holds your hand while you restart your computer or unplug the monitor cable from the power port or plug in your keyboard or whatever.
See above, ccp just told us that WoW has USA servers so they are more reliable and fastwr for the majority of mmo players (usa)
I dont get why ccp refuses to move the servers to the Atlanta Office in USA east coast?? Most of the sub money keeping the server fans running and lights blinking are paid for by Americans/canadians.. we shouldnt have to rely on a cable running under the freaking ocean.
USA deserves the fastest/most reliable servers. End of story. Move the servers. Next question |
Mr Epeen
It's All About Me
8326
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Posted - 2015.04.08 02:25:04 -
[36] - Quote
Glathull wrote:I'd be awfully surprised if Blizzard holds your hand while you restart your computer or unplug the monitor cable from the power port or plug in your keyboard or whatever.
Be awfully surprised then.
Not only will they hold your hand. They'll do it over the phone with you!
In the spirit of full disclosure, I don't know about WOW since I've never played it. But they've done as I described with other games of theirs that I play.
Mr Epeen
There are 86,400 seconds in a day. You just saved one of them by typing 'u' instead of 'you'.-á Congratulations, dumbass!
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Jenshae Chiroptera
1234
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Posted - 2015.04.08 02:57:03 -
[37] - Quote
Carrie-Anne Moss wrote: But i dont mean to be presumptuous but uh why not just move the EvE servers to the old Atlanta Office then? Seems like the USA subscribers are the majority paying the bills for the servers anyways so why not let us get the best/fastest/most reliable connection? 1) Exchange rates: 1 USD = 0.92357 EURO = 0.67459 GBP 2) Work hours: Iceland + UK 3) Maximum online are during Euro time -> Max (24h): 36,834 (2015-04-07 19:27:00) 4) London has some nifty ISPs and backbones because of their huge financial sector that basically keeps the country afloat. 5) America's economic collapse is always brewing on the horizon with a trillion plus dollar debt and China set to overtake them. 6) Net neutrality is under threat in America and could make hosting there very costly in the future.
CCP - Building ant hills and magnifying glasses for fat kids
.
High Sec needs a stepping stone to other areas of space, where they can grow
Fozzie is treating a symptom.
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Avaelica Kuershin
20
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Posted - 2015.04.08 03:00:48 -
[38] - Quote
Carrie-Anne Moss wrote:
USA deserves the fastest/most reliable servers. End of story. Move the servers. Next question
The US may have the biggest slice of the pie but there's a lot of Europeans playing. And unlike 'that other game', we're all on the same 'shard'.
As it happens, I connect from the other side of the world with very rare disconnects. (Unlike with 'that other game'... yes, yes, I know....)
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Carrie-Anne Moss
Brave Newbies Inc. Brave Collective
46
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Posted - 2015.04.08 03:28:13 -
[39] - Quote
Jenshae Chiroptera wrote:Carrie-Anne Moss wrote: But i dont mean to be presumptuous but uh why not just move the EvE servers to the old Atlanta Office then? Seems like the USA subscribers are the majority paying the bills for the servers anyways so why not let us get the best/fastest/most reliable connection? 1) Exchange rates: 1 USD = 0.92357 EURO = 0.67459 GBP 2) Work hours: Iceland + UK 3) Maximum online are during Euro time -> Max (24h): 36,834 (2015-04-07 19:27:00) 4) London has some nifty ISPs and backbones because of their huge financial sector that basically keeps the country afloat. 5) America's economic collapse is always brewing on the horizon with a trillion plus dollar debt and China set to overtake them. 6) Net neutrality is under threat in America and could make hosting there very costly in the future.
Um that time if max players is 4:30pm EAST coast USA. Perfect time people get out of school/off work on USA east coast.
Lol you just PROVED that once the Americans begin to log in for the day is when the maximum players are online lmao! Hahah
Also if the US went broke, the entire worlds economy and world bank would fail. The USA is too big to fail, the entire global market would crash if usa goes under dude.
Also one more lul at proving that usa 430pm is when max players on lol. Thats WHY SERVERS SHOULD BE IN ATLANTA USA East Coast 430. PRIME TIME |
Nevyn Auscent
Broke Sauce
2015
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Posted - 2015.04.08 03:38:19 -
[40] - Quote
Servers are London so CCP can fly over and smack them one physically if need be. And so that time is basically the same for conference calling to work on them. Not everything is done digitally.
As for school..... look at age demographics of EVE, and then try and tell me most people are finished work and home by 1630..... Yeah right. |
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War Kitten
Panda McLegion
5974
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Posted - 2015.04.08 11:13:28 -
[41] - Quote
Carrie-Anne Moss wrote: But i dont mean to be presumptuous but uh why not just move the EvE servers to the old Atlanta Office then? Seems like the USA subscribers are the majority paying the bills for the servers anyways so why not let us get the best/fastest/most reliable connection?
LOL
I can't wait to find out who's alt you are :)
I find that without a good mob to provide one for them, most people would have no mentality at all.
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Kuga
Back Door Burglars Uncharted Space
42
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Posted - 2015.04.08 14:08:56 -
[42] - Quote
Carrie-Anne Moss wrote:CCP Falcon wrote:Carrie-Anne Moss wrote:I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????
Want to explain this? Depends entirely on where you're based. TQ is in London. If you're based in the US, playing on US WoW servers, then if there's an issue with a transatlantic link to Tranquility in London, you have issues with EVE and not with WoW because you're logged in to a server that's on US soil. US servers for WoW are hosted in: NYC LA Chicago, IL Phoenix, AZ Same as with WoW for the EU as well, their servers are hosted in mainland europe: Amsterdam Frankfurt Paris Stockholm So, if there's issues with third party connections to London from Mainland europe, you might get dropped from EVE and not WoW. TQ has been completely stable with no issues at all since before Easter break, so my guess is that there's an issue somewhere on the blogotubes that's been causing problems. Just because you can't reach Tranquility, it doesn't mean there's an issue with EVE, in fact the vast majority of the time there isn't. If you want to keep up with the server status, here's a couple of handy places to get updates if we do experience issues: EVE Status TwitterEVE OfflineHope this helps. Thank you it helps me understand now. But i dont mean to be presumptuous but uh why not just move the EvE servers to the old Atlanta Office then? Seems like the USA subscribers are the majority paying the bills for the servers anyways so why not let us get the best/fastest/most reliable connection?
Possibly the most blatant outburst of self entitlement in the history of Internet spaceships. |
Stacy Lone
University of Caille Gallente Federation
47
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Posted - 2015.04.08 14:37:36 -
[43] - Quote
Carrie-Anne Moss wrote:[ I dont get why ccp refuses to move the servers to the Atlanta Office in USA east coast?? Most of the sub money keeping the server fans running and lights blinking are paid for by Americans/canadians.. we shouldnt have to rely on a cable running under the freaking ocean.
USA deserves the fastest/most reliable servers. End of story. Move the servers. Next question
Yeah, americans and their delusions of grandeur. But the world doesn't revolve around you.
In fact, EVE has more european players then american players.
The average eve players is just over 30 and has a job. Strong online times are between 19:00 - 24.00 local time. So for europeans that is EVE time. And tada, most players play in EU TZ.
School kids are in the minority in EVE, it has a quite "mature" (in the sense of age, not behavior) player base.
Btw, you can easily conform that by watching the FanFest videos. they talk about such stuff an FanFest, so this isn't anyones "opinion" but facts established by CCP themselves.
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March rabbit
Federal Defense Union
1589
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Posted - 2015.04.08 14:44:12 -
[44] - Quote
Mr Epeen wrote:In general, if CCP responds to these things by throwing up their hands and saying, "Sucks to be you, but it's not our fault", they end up losing customers. It's in their best interest to find the fault that's not theirs and see if it can be worked around. That's what keeps people subbed.
For example, if it's due to an operating system setting, why not look into it and provide settings advice. Advice is free and people who might otherwise quit will stay because CCP took the time to say, "Hey. If you click this button, the game won't keep dumping out to the desktop".
The company i'm working on does SIP telephony services. It has special software named like 'SIP tester' which runs on some PC on customer side and performs testing of connection between customer and server. Then its logs are used when some problems happen. Recently we developed hardware solution which would be put somewhere on customer side, connected to network and then it will perform testing channel with SIP calls. Such solutions cost something about 100USD and will be given to customers for free (for the start). Some people call such things "worryfree".
Eve Online on the other hand 'recently' got special dedicated Launcher program which does nothing except choosing account to log in (i'm talking like regular customer here). Why this thingy cannot perform channel testing and report results both to CCP and to customer? Why we need to use 3rd party software to investigate problems almost unique to this game? For comparison i can play Counter-Strike on many different servers across the world and get no connection losses or lags but at the same time i have heavy lags in EveO when i have market window opened and it updates information? When i select group of items and use 'group sell' function EveO becomes unusable for some time. And yet, 'logs show nothing', 'test your ISP', 'test your hardware', etc...
Why EveO client hangs before it will report when 'socket closed' and needs to be manually killed using Task Manager (it closes itself but waits for quite some time for some reason)? Why i can get 0.5-1 second internet break and EveO loses connection but it waits for like 1 minute before 'detecting it'? I only can think about 'legacy code' which no one in CCP knows and dares to touch. Or noone really cares about it. No technology limitations involved.
The Mittani: "the inappropriate drunked joke"
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Jenshae Chiroptera
1240
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Posted - 2015.04.08 15:33:30 -
[45] - Quote
Carrie-Anne Moss wrote:Um that time if max players is 4:30pm EAST coast USA. Perfect time people get out of school/off work on USA east coast. Hahahahhahahaa Can we get some of that instant travel over this side of the Atlantic?
19:00 covers 20:00, 21:00, 22:00 in Europe and 23:00 in much of Russia. Get home from work, kick off your shoes, throw something in the oven, feed the pets, strangle the children and so forth before settling down to EVE makes perfect sense.
East coast America contributes a bit after that time.
P.S. No need to bring children or even university students into this discussion, the average age for EVE players is around thirty.
CCP - Building ant hills and magnifying glasses for fat kids
.
High Sec needs a stepping stone to other areas of space, where they can grow
Fozzie is treating a symptom.
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ISD Ezwal
ISD Community Communications Liaisons
4293
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Posted - 2015.04.08 16:05:46 -
[46] - Quote
I have removed some rule breaking posts and those quoting them.
The Rules: 27. Off-topic posting is prohibited.
Off-topic posting is permitted within reason, as sometimes a single comment may color or lighten the tone of discussion. However, excessive posting of off-topic remarks in an attempt to derail a thread may result in the thread being locked, or a forum warning being issued to the off-topic poster.
ISD Ezwal
Vice Admiral
Community Communication Liaisons (CCLs)
Interstellar Services Department
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Feyd Rautha Harkonnen
Origin. Black Legion.
2115
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Posted - 2015.04.08 17:56:09 -
[47] - Quote
Snoopy Odor wrote:For some months now I have been experiencing major disruptions in my game play. I keep getting socket closed disconnected which totally sucks when your in e middle of a mission or a battle. This happens everytime I log in. I have contacted my ISP and they say everything is okay at there end no problems. I don't have any issues with any other system here in the UK. This disconnection happens on my laptops, Imac and PC. I go on regular business trips and have had the disconnection happen in Spain and Belgium. I have raised a ticket and CCP have basically said they can't help. I have not renewed training on my other account toons because what is the point if i can't get any enjoyment from the game.
It will only be a matter of time before I cancel my main account.
If anyone else is experiencing this issue please post It might actually be that someone doesn't like you.
F
Would you like to know more?
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Dersen Lowery
Drinking in Station
1520
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Posted - 2015.04.08 19:21:50 -
[48] - Quote
Carrie-Anne Moss wrote:Jonah Gravenstein wrote:Carrie-Anne Moss wrote:I play Eve and WoW at the sametime sometimes. I get Socket Errors and logged out of eve and takes a long time to get back in, yet WoW is perfectly fine and no lag????
Want to explain this? CCP have detected that you have WoW installed and are sending you subliminal messages about it Seriously can you explain how running 2 MMOs at the same time
I bolded your problem. EVE doesn't get along well with other apps using network resources. The more resources other apps are using, the more likely you are to get a socket error from EVE.
This has been true for years.
Proud founder and member of the Belligerent Desirables.
I voted in CSM X!
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Jenshae Chiroptera
1244
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Posted - 2015.04.08 19:29:22 -
[49] - Quote
+ download on demand bandwidth competition now.
CCP - Building ant hills and magnifying glasses for fat kids
.
High Sec needs a stepping stone to other areas of space, where they can grow
Fozzie is treating a symptom.
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Xenuria
Pod Liberation Authority HYDRA RELOADED
1011
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Posted - 2015.04.08 19:38:50 -
[50] - Quote
Download a program called "Pingblotter" Ping the EvE Online Server and look for packet loss.
If you find packet loss and it's on your side of the "demarcation point" than the problem is inside your home or on the lines immediately outside your home. So ingress or poor wiring.
If you find packet loss and it's several "hops" outside your home then jot down those IPs and run a "WHOIS". This allows you to find out who is responsible for the upkeep and proper maintenance of those nodes.
If those nodes are owned by your ISP, than you need to contact your isp and tell them to fix their stuff.
Or
If those nodes are not owned by your ISP you need to contact whoever does manage them and alert them to the problem.
For speed tests use http://testmy.net/, don't use speedtest.net as it's compromised and produces false information. I don't like false information.
I am going to run both just to give you an idea of how to do this.
CSM 11 Candidate
My Lore Predictions
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Brainless Bimbo
Pator Tech School Minmatar Republic
86
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Posted - 2015.04.08 19:49:40 -
[51] - Quote
Jenshae Chiroptera wrote: It is a general and well known problem with America for about a year now that is affecting multiple games.
yeah seems they dont buy enough bandwidth, then set domestic accounts to lower priority than corporate
being cynical its a back door way of imposing tiered service, giving em a perverse arguement against net neutrality
already dead, just haven-¦t fallen over yet....
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PsiMin
The Warp Core Stabilizers Tactical Narcotics Team
41
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Posted - 2015.04.09 11:54:03 -
[52] - Quote
Snoopy Odor wrote:For some months now I have been experiencing major disruptions in my game play. I keep getting socket closed disconnected which totally sucks when your in e middle of a mission or a battle. This happens everytime I log in. I have contacted my ISP and they say everything is okay at there end no problems. I don't have any issues with any other system here in the UK. This disconnection happens on my laptops, Imac and PC. I go on regular business trips and have had the disconnection happen in Spain and Belgium. I have raised a ticket and CCP have basically said they can't help. I have not renewed training on my other account toons because what is the point if i can't get any enjoyment from the game.
It will only be a matter of time before I cancel my main account.
If anyone else is experiencing this issue please post
This happens to me every so often, ive found that unplugging my internet router and rebooting my machine solves this issue as it stops happening.
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Don Pera Saissore
34
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Posted - 2015.04.10 11:14:45 -
[53] - Quote
Xenuria wrote:Download a program called "Pingblotter" Ping the EvE Online Server and look for packet loss. If you find packet loss and it's on your side of the "demarcation point" than the problem is inside your home or on the lines immediately outside your home. So ingress or poor wiring. If you find packet loss and it's several "hops" outside your home then jot down those IPs and run a "WHOIS". This allows you to find out who is responsible for the upkeep and proper maintenance of those nodes. If those nodes are owned by your ISP, than you need to contact your isp and tell them to fix their stuff. Or If those nodes are not owned by your ISP you need to contact whoever does manage them and alert them to the problem. For speed tests use http://testmy.net/, don't use speedtest.net as it's compromised and produces false information. I don't like false information. I am going to run both just to give you an idea of how to do this. http://testmy.net/jaBYXOHS.W91x3hB.png This is my speed, keep in mind speed alone will not make eve work. You need to have a connection that isn't dropping packets. Most of the socket closed errors are from packet loss. http://i.imgur.com/JRZuSLG.png This is my packet loss. 0% Notice the "destination unreachable" is just saying that you are unable to ping the server to death, it's a security measure. the 100% is the same on my side of the demarc. The packet loss you want to concern yourself with is anything in between the 2 things. Hope this helps!
I have run that program but i dont know how to read the data.
http://imgur.com/hvlnZZS
Please take a look at this and tell me what it means.
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