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Illixill
State War Academy Caldari State
0
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Posted - 2015.04.19 10:28:44 -
[1] - Quote
I havent played for a while, but when I try to log in to my other account it wont let me. I know I have the correct log in information. I would reset my password but I dont remember which email I used. I cant even submit a ticket without logging in. What should I do? |
Ralph King-Griffin
Lords.Of.Midnight The Devil's Warrior Alliance
9371
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Posted - 2015.04.19 10:32:56 -
[2] - Quote
login to the account management page here and file a support ticket that way.
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Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
750
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Posted - 2015.04.19 10:56:26 -
[3] - Quote
You could file the ticket from the account you do have access to. Then, while you wait patiently for CCP to get in touch. Try and get as much info about the account as you can. Any payment details for example. Names of all characters on the account. Dates of when the account was first created etc. Anything that would help you prove to CCP that you own that account.
The most important thing though is to be patient. CCP have to fully check out any claims to an account when you don't have the login details. I would expect it to take weeks rather than days. |
Ralph King-Griffin
Lords.Of.Midnight The Devil's Warrior Alliance
9371
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Posted - 2015.04.19 11:02:58 -
[4] - Quote
Archibald Thistlewaite III wrote:You could file the ticket from the account you do have access to. Then, while you wait patiently for CCP to get in touch. Try and get as much info about the account as you can. Any payment details for example. Names of all characters on the account. Dates of when the account was first created etc. Anything that would help you prove to CCP that you own that account.
The most important thing though is to be patient. CCP have to fully check out any claims to an account when you don't have the login details. I would expect it to take weeks rather than days. this is true , however the more concise and thorough your information , the more expedient they can be.
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Illixill
State War Academy Caldari State
0
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Posted - 2015.04.19 12:50:19 -
[5] - Quote
Cool, thanks guys. Ill give those a try. I dont know why its not logging me in. I had multiple eve accounts, so I kept the log in information for them in notepad so i wouldnt mix them up or forget them. I guess i should have recorded the email addresses associated with each one also. i remember the approx. date i made the account, and the credit card info for it at least. Anyway, thanks again guys. |
Ralph King-Griffin
Lords.Of.Midnight The Devil's Warrior Alliance
9374
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Posted - 2015.04.19 12:52:45 -
[6] - Quote
Illixill wrote:Cool, thanks guys. Ill give those a try. I dont know why its not logging me in. I had multiple eve accounts, so I kept the log in information for them in notepad so i wouldnt mix them up or forget them. I guess i should have recorded the email addresses associated with each one also. i remember the approx. date i made the account, and the credit card info for it at least. Anyway, thanks again guys. you will be fine
Lords.Of.Midnight now recruiting
Steamy hot small gang action is waiting for you.
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ergherhdfgh
Imperial Academy Amarr Empire
492
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Posted - 2015.04.19 13:13:23 -
[7] - Quote
once you do get access you can change the email on the account. Once you do that there is a link in the account management screen that links you to other accounts sharing that email address.
Also I've found Evemon and or EFT to be helpful in gaining character names of old accounts. |
Tau Cabalander
Retirement Retreat Working Stiffs
4811
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Posted - 2015.04.20 04:59:20 -
[8] - Quote
You can create a petition, and a gamemaster will be happy to help you find and regain access to your accounts.
It sounds like you probably have enough info. |
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