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Grandal Malabayn
EVE University Ivy League
1
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Posted - 2015.05.14 05:03:29 -
[1] - Quote
from my ISP (Mediacom). Maybe some kind of traffic shaping error going on.
1. It is intermittent day to day, but consistent for hours at a time.
2. It ALWAYS manifests as extremely slow (as in 500 B/s - 1.5 KB/s) downloads of that weeks patch, the graphics in the background of the launcher, the repair tool index files, even the direct links on the forum for downloading the new launcher manually. (i.e. http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_878305.exe) even portions of the eve forums seem to load slowly.
3. The problem seems to be somewhere between the east coast portion of AT&T's backbone and whichever hwcdn.net server that is cdn1.eveonline.com.
Here is the relevant section of my traceroute:
7 35 ms 43 ms 39 ms cr2.attga.ip.att.net [12.122.18.1] 8 137 ms 108 ms 38 ms ggr3.attga.ip.att.net [12.122.140.149] 9 * * * Request timed out. 10 38 ms 32 ms 35 ms 205.185.217.194 11 35 ms 35 ms 35 ms map2.hwcdn.net [205.185.216.10]
4. I can sometimes brute force my way into the game after patch day by deleting the launcher and running the repair tool over and over again until it somehow magically completes the download.
5. No other game or service on my computer experiences these problems.
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Moflyng
Caldari Provisions Caldari State
0
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Posted - 2015.05.15 03:25:51 -
[2] - Quote
This looks like the same exact problem I am having, as are several people I am trying to get started playing EVE.
We are all east coast, US.
We are also all Mediacom. |
Grandal Malabayn
EVE University Ivy League
1
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Posted - 2015.05.26 22:21:32 -
[3] - Quote
This is a much deeper problem than a simple launcher issue.
See this thread on Mediacom subforum of DSLReports:
http://www.dslreports.com/forum/r30075259-GA-Connectivity-problems-with-only-one-online-game-Traffic-shaping
Those are Mediacom users from Georgia and Indiana, common route problem seems to be the AT&T -> Highwinds connection... |
Treyah
Blackwater Syndicate The Blood Covenant
36
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Posted - 2015.05.26 23:21:23 -
[4] - Quote
Yes, Confirming I'm Mediacom in Pensacola and what the OP is describing is what's happening to me - exactly! |
Treyah
Blackwater Syndicate The Blood Covenant
36
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Posted - 2015.05.26 23:28:34 -
[5] - Quote
Is there any solution to this?? |
Moflyng
EldarRiders Domain Research and Mining Inst.
3
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Posted - 2015.05.27 01:34:10 -
[6] - Quote
Bump, same, mediacom near pensacola, fl.
Is there nothing that can be done?
I tried using google DNS, no affect.
I am getting frustrated with this.
Every time they patch, I am left spending 2-3 days trying to get this fixed.
I have had ZERO effective help from submitting tickets.
I guess I came back to EVE at a poor time.
I tried to get a group of people to play this game. This has become a huge embarrassment and a running joke around the office.
EVE, they game we all want to play, but can't.
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Isa Cesaille
3
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Posted - 2015.05.27 06:11:36 -
[7] - Quote
ATT in AR myself. Experiencing the same issues.
Google/Opendns don't help.
The only way I'm able to play is by running rescache.exe and launching from the exe in the bin folder.
Launcher unavailable for weeks.
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Treyah
Blackwater Syndicate The Blood Covenant
36
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Posted - 2015.05.27 17:51:32 -
[8] - Quote
After all the file submissions - the only thing they said that I could do was pretty much cancel my accounts. Very tempting honestly, if this keeps up I just might do it. 5 accounts = $75 a month, but hey - CCP can afford it. |
Grandal Malabayn
EVE University Ivy League
2
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Posted - 2015.05.27 23:45:21 -
[9] - Quote
This is just lazy as $chite network administration. Par for the course these days. I am sure it's a bunch of finger pointing going on between Highwind, AT&T, and maybe the regional ISPs like Mediacom...
I used to work for an ISP back in the dial-up/early DSL days, and if this kind of thing went on for this long PEOPLE WERE FIRED.
This generation of IT workers has all the hard work done for them with the advanced monitoring and logging systems available to them today...
HEY FELLAS, open up some terminal sessions and freaking VERIFY!
I'll even resurrect my old Linux honeypot server and let y'all # around on it for awhile if need be.
BTW: I have not submitted a ticket because it looks like hundreds of other people on here have had no luck with that route, so it's time for name and shame on the public forum. |
Kira Talfase
Aliastra Gallente Federation
3
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Posted - 2015.05.29 16:35:08 -
[10] - Quote
I'm moving to Verizon next month. Ive been sick of att for over a year now. Thanks for the info OP |
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Jita Deepari
Thrall Nation Brave Collective
3
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Posted - 2015.06.03 00:08:49 -
[11] - Quote
I found this recently.
https://forums.mediacomcable.com/index.php?topic=27832.0
I'm from Mobile, so more south east USA representing.
What usually happens for me is that I have to wait till midnight to 1 am to download anything from Eve servers.
So its the same intermediate fault that everyone else is getting.
AT&T backbone and Mediacom decided to **** EvE players off.
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Prandax Xeon
The Graduates Get Off My Lawn
27
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Posted - 2015.06.03 01:46:23 -
[12] - Quote
Mediacom - Valdosta GA. Exact same issue. If I try from 2 pm til midnight, then I can forget updating. Have to grab it first thing in the morning or I can't play.
How is a Wyvern like an Ibis?-á Neither have a drone bay!-á-á
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Rykuss
In Praise Of Bacchus
143
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Posted - 2015.06.03 02:32:55 -
[13] - Quote
Jita Deepari wrote:I found this recently. https://forums.mediacomcable.com/index.php?topic=27832.0 I'm from Mobile, so more south east USA representing. What usually happens for me is that I have to wait till midnight to 1 am to download anything from Eve servers. So its the same intermediate fault that everyone else is getting. AT&T backbone and Mediacom decided to **** EvE players off.
Grand Bay, checking in here. I've been dealing with this crap for months, myself, and it usually comes back to this router [204.245.39.38] when I experience this issue; which I am also dealing with at the moment and cannot play. I've had to leave the launcher running all day, regardless of whether or not I am actively playing the game or I can't connect in the evenings at all. I contacted Mediacom several times about it, they confirmed the issue was with Level 3 Communications (carrier) but it is "out of their network" I was actually playing fifteen minutes ago because I left the launcher running all day but the power got knocked out for a moment and the launcher predictably isn't working. Same issues as the OP, even the EVE Online Forum fails to completely load. No other services are affected.
Also, thanks for that link. What you're describing is exactly what I've been dealing with, since February.
You, too, can be a Solid Gold dancer.
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Jita Deepari
Thrall Nation Brave Collective
3
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Posted - 2015.06.03 05:03:46 -
[14] - Quote
Rykuss wrote:Jita Deepari wrote:I found this recently. https://forums.mediacomcable.com/index.php?topic=27832.0 I'm from Mobile, so more south east USA representing. What usually happens for me is that I have to wait till midnight to 1 am to download anything from Eve servers. So its the same intermediate fault that everyone else is getting. AT&T backbone and Mediacom decided to **** EvE players off. Grand Bay, checking in here. I've been dealing with this crap for months, myself, and it usually comes back to this router [204.245.39.38] when I experience this issue; which I am also dealing with at the moment and cannot play. I've had to leave the launcher running all day, regardless of whether or not I am actively playing the game or I can't connect in the evenings at all. I contacted Mediacom several times about it, they confirmed the issue was with Level 3 Communications (carrier) but it is "out of their network" I was actually playing fifteen minutes ago because I left the launcher running all day but the power got knocked out for a moment and the launcher predictably isn't working. Same issues as the OP, even the EVE Online Forum fails to completely load. No other services are affected. Also, thanks for that link. What you're describing is exactly what I've been dealing with, since February.
I've been on university super internet. Now that I'm home, I've been dealing with this nonsense with only EVE. Apparently every other "level 3 communications" thingy works for battle.net, steam, and origin just fine.
I don't even bother letting the launcher run unless the backdrop immediately appears. Otherwise the connection is junk and why bother locking out 8% of my cpu to the launcher while it does little to nothing.
Looks like I'm staying up late to download this eve patch again.
Dear god, I hope the poor bastards who are in the same situation didn't delete the game and think they can download on demand. They'll be locked out of EvE for days, or playing without station models. Hope they like circles and squares cause that's all they'll see. |
Jita Deepari
Thrall Nation Brave Collective
3
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Posted - 2015.06.03 05:14:28 -
[15] - Quote
Sorry for the double post.
Like ******* clock work.
12:13 am in the morning and I can download like a champ again.
Wtf? |
Treyah
Blackwater Syndicate The Blood Covenant
37
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Posted - 2015.06.03 07:10:49 -
[16] - Quote
It's like clockwork -- after 11:00PM connectivity gets restored. |
Rykuss
In Praise Of Bacchus
143
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Posted - 2015.06.03 13:06:46 -
[17] - Quote
Yeah I was able to connect shortly after midnight as well.
You, too, can be a Solid Gold dancer.
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Sarrgon
The Miners of Hyperion
13
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Posted - 2015.06.03 14:42:19 -
[18] - Quote
I have been on mediacoms tech support page yesterday and think we made good progress in getting this resolved, found that in 2010 another ISP had a similar problem only with Eve and they got it resolved, I have them the info and they are now contacting that other ISP to hopefully get it resolved, so hopefully soon this issue so many of us mediacom users will be resolved.
But I still wonder what makes Eve online unique that some ISP's have issues with connecting to Eve's client servers like this. Not sure if it is something to do with their servers are based in London and I read that some other people have issues with connecting to certain sites in London. |
Minwind
Thunder Council
0
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Posted - 2015.06.03 20:40:14 -
[19] - Quote
I also have mediacom and cannot even download the launcher from CCP, until I tried a VPN. Installed the file on the PC and yep, no luck it just sits there. |
Grandal Malabayn
EVE University Ivy League
2
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Posted - 2015.06.03 21:58:11 -
[20] - Quote
What is a total crock is that we are having to crowd-source getting this fixed. Why are we having to do all the leg work here? |
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Grandal Malabayn
EVE University Ivy League
2
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Posted - 2015.06.03 22:03:28 -
[21] - Quote
Minwind wrote:I also have mediacom and cannot even download the launcher from CCP, until I tried a VPN. Installed the file on the PC and yep, no luck it just sits there.
Think of the lost sales CCP is having when people go to their website and try to download the client and they can't even download the file. Anything that takes it's assets from cdn1.eveonline.com...
My 1yr sub expires in a few days. I am not re-subbing until there are posts on here that it is fixed. I have half a mind to ask for a refund on the last 4 months... but at this point we don't even know if it's CCP's fault. |
Rykuss
In Praise Of Bacchus
143
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Posted - 2015.06.03 22:16:01 -
[22] - Quote
The game is currently unplayable for me. Sure, I'm connected at the moment but I have to relog every ten minutes because assets stop loading. Burned out all of my modules trying to get the hell out of a level 3 mission just now because my drones stopped working and most of the art assets and half the system assets vanished from the UI. I had this problem yesterday when entering the Hek system and had to re-log to even select a station to dock in. It's gotten progressively worse throughout the day and started around noon CST, re-logging doesn't solve it since I either get a black screen upon loading the game or a ship-less view of the station interior background with an up and down panning camera effect. When I undock, my ship is just a black silhouette with guns until I jump through a gate.
You, too, can be a Solid Gold dancer.
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Jita Deepari
Thrall Nation Brave Collective
3
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Posted - 2015.06.03 22:49:59 -
[23] - Quote
Rykuss wrote:The game is currently unplayable for me. Sure, I'm connected at the moment but I have to relog every ten minutes because assets stop loading. Burned out all of my modules trying to get the hell out of a level 3 mission just now because my drones stopped working and most of the art assets and half the system assets vanished from the UI. I had this problem yesterday when entering the Hek system and had to re-log to even select a station to dock in. It's gotten progressively worse throughout the day and started around noon CST, re-logging doesn't solve it since I either get a black screen upon loading the game or a ship-less view of the station interior background with an up and down panning camera effect. When I undock, my ship is just a black silhouette with guns until I jump through a gate.
You can't DOD (Download on Demand) as I stated earlier.
Load the launcher -> top right gear-> Download -> check the download all the resource files.
Wait until midnight and keep relaunching the launcher until the back drop immediately appears. It was like 12:13 am before something gave and let me in.
Then you'll download the entire game in about an hour without freezing and noticeable percentage ticks. Might slow down at the end.
From their, you should be able to play the game just fine. I'm running 4 accounts at the same time which apparently is under w/e traffic cap that is in place. |
Moflyng
EldarRiders Domain Research and Mining Inst.
5
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Posted - 2015.06.03 23:49:56 -
[24] - Quote
Before this thread gets hijacked by unrelated stuff, any more than it is, I would like to ask, has anyone seen any resolution to this?
My tickets were closed.
Now they are pushing out back-to-back patches and I am not able to play at all, multiple days a week.
CCP doesn't seem to be doing anything to resolve this, as they say it's a Mediacom issue, while Mediacom says it is not their fault, CCP has to resolve this.
ARGHHGHGHGH |
Moflyng
EldarRiders Domain Research and Mining Inst.
5
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Posted - 2015.06.04 00:07:35 -
[25] - Quote
I was able to use the service at www.privatetunnel.com to connect and download the patch.
It worked instantly, connected and updated, etc.
This seems like a very effective workaround until Mediacom and CCP can figure out who's fault this is.
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Jita Deepari
Thrall Nation Brave Collective
3
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Posted - 2015.06.04 01:21:58 -
[26] - Quote
I'm hearing that VPN's are a good way to go unless you can wait until after midnight. |
Minwind
Thunder Council
0
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Posted - 2015.06.04 16:59:29 -
[27] - Quote
Use a VPN to download the patches, once everything is done you can then use your own network to play. |
pup pup
Bat Country Goonswarm Federation
8
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Posted - 2015.06.05 21:02:06 -
[28] - Quote
Prandax Xeon wrote:Mediacom - Valdosta GA. Exact same issue. If I try from 2 pm til midnight, then I can forget updating. Have to grab it first thing in the morning or I can't play.
Hahira checking in, Mediacom, same issues. |
Theon Borealis
Quantum Entrophy Dispersal Ltd.
3
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Posted - 2015.06.07 15:00:32 -
[29] - Quote
Denmark(!) checking in, same problem (as of a few days ago).
Whomever is technially responsible for this issue, the problem seem to be spreading geographically. I just posted about this in the Mac forum, believing this to be a Mac client issue, as I had updated my gaming PC a few days ago without issues.
For me the 'fix' was the same, use a VPN service.
So maybe CCP ought to check into this in detail sooner rather than later, before more areas of the world are affected. Just a thought...?
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Rykuss
In Praise Of Bacchus
143
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Posted - 2015.06.08 03:41:07 -
[30] - Quote
Minwind wrote:Use a VPN to download the patches, once everything is done you can then use your own network to play.
Not really. I update every morning, right after downtime and can play fine up until late afternoon/early evening. The problem isn't getting the updates, it's being able to log into the game once I close the launcher. I try not to but power outages happen or I have to leave and shut down my PC,. When I try to launch the game the launcher won't connect. If I want to play in the evenings, I have to leave the launcher up and running all day or wait until after midnight to get back in. It's been this way since February and is finally starting to get looked into.
You, too, can be a Solid Gold dancer.
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